24-HourBantuan IKHLAS Road Assist

mobile app

For a seamless assistance experience, participants can now use the 24-Hour Bantuan IKHLAS Road Assist mobile app.

Key points to take note

§ This Mobile App does not replace Call Centre Service.

§ It is an alternative channel to engage with our motor takaful participants.

§ To track the location of the user immediately.

§ Customer service officer from Call Center will still follow up with customers/ participants after receiving service request from mobile app.

1. What do you need to start?

§ A Smartphone§ 3G Connection or above.§ Mobile App works on:

o iPhone (pending iOS version)

o Samsungo Sonyo HTCo LGo Lenovoo Huaweio Oppo

2. 24-Hour Bantuan IKHLAS Road Assist mobile app platform

§ The 24-Hour Bantuan IKHLAS Road Assist mobile app runs on Android platform.

§ Download 24-Hour Bantuan IKHLAS Road Assist mobile app from GOOGLE PLAY STORE.

§ Search for keyword - “Bantuan Ikhlas”

3. Accept Terms and Conditions

§ It is important to read and understand the Terms and Conditions of the 24-Hour Bantuan IKHLAS Road Assist mobile app .

§ To start, select “ACCEPT AND CONTINUE”.

4. Register 24-Hour Bantuan IKHLAS Road Assist mobile app

5. Receive verification code through SMS

6. Mobile App Key Features

ACCIDENT service request

BREAKDOWN service request

§ Submit service request for ACCIDENT or BREAKDOWN

and

§ Wait for the response fromCustomer Service Officer

7. GPS function immediate locate accident/breakdown site

GPS on smartphone will automatically pick up the incident location coordinate.

Capture 4 different angles of your damaged vehicle and submit it online by tapping the “NEXT” button.

8. Submit photos of damaged vehicle in accident

Reinstall Mobile App

§ Reasons:o Lost your phoneo Uninstalled app

To maintain your profile, click “LOGIN” and log in with the same e-mail.

THANK YOU.