mishrm 2014 annual conference
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MISHRM 2014 Annual Conference. HR Amplified: Driven to be…. Bust the 4 D’s of Discipline Avoidance: K irsten E. Ross, MHRLR, SPHR Focus Forward Coaching, LLC. Regain Your Power and Transform Your Team. Tale of the Angry Employee. Speak Your Mind, Even if Your Voice Shakes. - PowerPoint PPT PresentationTRANSCRIPT
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MISHRM 2014 Annual ConferenceHR Amplified: Driven to be…
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Bust the 4 D’s of Discipline Avoidance:
Kirsten E. Ross, MHRLR, SPHRFocus Forward Coaching, LLC
Regain Your Power and Transform Your Team
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Tale of the Angry Employee
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Speak Your Mind, Even if Your Voice Shakes.
– Maggie Kuhn, social activist, 1905-1995
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Correction Conversation
• Seeks to tweak the performance of an employee
• Catalyst to Change• Can be part of
– discipline,– Performance Improvement – Performance Management – Or Ad Hoc
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Poll -
• Do you have employees who require a correction conversation right now?
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Instead
Start with a Clear Mission & Vision
and Align Your Team to
Create a Culture that Connects with Your Customer
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Common Excuses– Which do you use?
• They Might Get Angry• They Have Personal Issues• I Don’t Know How to Start• Nothing Changes• They Might Quit• I Don’t Have Time• They’re My ______
(Aunt, Neighbor, Cousin, Best Friend’s Sister )
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
All Boils Down to……
Fear
And
Guilt
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
That Immobilize You
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Consequences
• Lost Productivity• Resentments• Overwhelm• Burnout• Increased Liability• Sabotage• Decreased Customer Service
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
5 Goals of a Correction Conversation
• Maintain Control• Define Success• State Your Desire for Their Success• Lay out a Plan• Be Heard
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Correction Conversation
• Prepare• Set the Stage• Bust the 4 D’s• Let Go
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Prepare
• Know Exactly What you Need to Communicate
• Write or Type it Out• Find Your Spot• Adjust Your Mindset – Bring a Reminder• Have Necessary Reinforcements
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
The ABC’s of Addressing Your People Problems
• Adjust Your Mindset & Get in Action
• Bust the 4 D’s Of Discipline Avoidance
• Consistency
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Get in Action
• Get Specific• Make a Plan – Employee Action Plan• Follow Through
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Employee Action Plan
Name Able &
Willing? Issue KSA
or Attitude Action
• Able & Willing• Issue• KSA or Attitude• Action
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Adjust Your Mindset
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Set the Stage
• State the Purpose of the Meeting• Review the Agenda• Set the Boundaries• Let the Person Know When They Will
Have the Opportunity to Speak• Read it if you Need to
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Bust the 4 D’s of Discipline Avoidance
• Deflection• Defensiveness• Denial• De-Friending
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Deflection
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Defensiveness
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Denial
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
De-Friending
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Consistency
• Spell Out Desired Behavior & Outcomes• Define Consequences• Hold it All Tight• Apply to All
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Let Go
The Rest is Up to Them
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
The Big Question…..
• What will you do differently starting now?
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Poll -
Are you ready to take action NOW?
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
DefeatTheDrama.comPodcast or Free Leadership [email protected]:
Defeat the Drama at Work
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MISHRMP.O. Box 99463Troy, Michigan 48099
(844) 4-MISHRMhttp://mishrm.org
Surefire Strategies to Motivate Your Team without Losing Your Mind
DefeatTheDrama.com/FreeWebinar
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