ASSIGNMENT ON REAL WORLD

STUDY CONDUCTED AT HDFC BANK

TOPIC: MANAGEMENT INFORMATION SYSTEM

PRESENTATION BY ROOPESH M

S2 MBA IMK KOLLAM

OBJECTIVES OF THE STUDY

• To study the benefits of the MIS in the organization

• To study the usage of Information system at different levels

• To study the usage of information system at different functional levels

COMPANY PROFILE

• HDFC is India 's premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain the market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. With its experience in the financial markets, a strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian environment.

INFORMATION SYSTEM USED IN FROM TOP LEVEL TO LOW LEVEL

Lotus notes- IBM softwareLotus Notes helps

us to get our work done quickly IBM® Lotus® Notes® software brings together email, collaboration tools, and business applications within a rich, integrated desktop experience, helping to discover, transform, and share content across geographically disbursed teams. It can be productive both online and offline, and seamlessly leverage people and resources throughout the enterprise and across the Internet.

FEATURES OF LOTUS NOTES

• Provides a robust and productive user experience with a single point of access to email, calendars, contacts, activities, instant messaging, feeds, office documents, collaboration tools and business applications.

• Helps users manage their ever-growing inboxes effectively, with full-text search, delegation, mail filtering and sorting, conversation views and flags.

• Helps increase user productivity with customizable widgets that can recognize specific patterns of text in Lotus Notes documents; recognized text can be clicked to perform the appropriate business action associated with that widget, such as retrieving information from a flight number in an e-mail.

• Helps users instantly locate and connect with resources via presence awareness, business cards and instant messaging incorporated in context within the inbox and calendar.

• Helps minimize or eliminate the impact of computer viruses through robust security features.

• Helps drive business value through composite application technology that allows you to integrate and present line-of-business solutions and data from multiple systems into a single view for end-users.

• Helps users to be productive even when disconnected from the network with advanced replication technology.

ADVANTAGES OF LOTUS NOTES OVER OTHER CONVENTIONAL MAIL

• Database driven structure• Wide access to organizational

information• Meeting can be easily scheduled• Calendar and email• Capacity to be customized

ADDITIONAL FEATURES OF LOTUS NOTES

• Based on client/server• Data replication facility• Data base securtiy• Programming facility• Data base management system• Use as an Email client

• Benefits of MIS in HDFC bankMIs help to track growth in

business. It also help to find the segment which contribute maximum revenue to organization. It is used in cost control.

• Usage of Information system in top level

For decision making. Again it is used for new strategy implementation on the basis of MIS.

• Usage of Information system in middle level for execution of strategies

• Usage of information system in low level

For microlevel execution of strategies/decision for the top level.

• How this Information system is connected with different departments?Through intranet and lotus notes

• MIS used in marketing departmentTo identify trends and identify

segments.It also helps to design and communicate various promotional activities to communicate in details.

• MIS used in HRMTo find out attrition. To reduce

attrition. Secondly for payroll system.• MIS used in finance

To find out the expenses under various heads and to control cost.

• MIS in operation departmentIt helps in transactions.

CONCLUSION

Information was considered as a by product of transactions in the organizations. Today, concept and thinking about information have undergone a tremendous change and now organizations view information as a weapon against competition and strategic resource. Use of Lotus notes by HDFC bank is a tremendous example of how a MIS system can be more effective in an organization.

THANK YOU…