mis chapter 6

© 2011, Educational Institute

Chapter 6Point-of-Sale Technology

Managing Technology in the Hospitality Industry

Fifth Edition

(468TXT or 468CIN)

© 2011, Educational Institute 2

Competencies forPoint-of-Sale Technology

1. Describe the features and functions of keyboards and monitors typically used by point-of-sale systems.

2. Distinguish touchscreen point-of-sale terminals from wireless terminals.

3. Describe the features and functions of various types of point-of-sale printers.

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4. Describe the features and functions of point-of-sale account settlement devices such as magnetic strip and RFID readers, power platforms, smart cards, debit cards, cashless payment, and contactless payment.

5. Discuss data typically found on payment cards and within POS systems, and identify PCI DSS objectives and requirements.

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6. Identify the major files typically maintained by point-of-sale software, describe how managers can use the various reports commonly generated by point-of-sale software, and discuss frequent diner applications and gift cards.

7. Describe the features and functions of an automated beverage control system.

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Point-of-Sale

• The location where a transaction occurs in exchange for goods or services.

• The point of sale often refers to the physical electronic cash register or dedicated POS hardware (or "terminal") used for checkout.

• The POS is simply the location where the sale is conducted, money changes hands and a receipt is given.

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Point-of-Sale Entry Units

• Cashier Terminal: POS device that is connected to a cash drawer

• Pre-Check Terminal: POS device not connected to a cash drawer. Used to entry orders only and not for settling accounts.

• POS Devices can normally support both pre-checking and cashiering functions.

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• POS order entry units may be touchscreen or composed of Keyboards and Monitors.

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• Entry units can be touchscreen or composed of keyboards and monitors.

• Keyboards can be Micro-motion or Reed Style.

• Hard Keys and Soft Keys

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POS Terminal Keys

• Preset Keys

• Price Look-Up (PLU) keys

• Function Keys

• Settlement Keys

• Modifier Keys

• Numeric Keypad


Monitors

• An operator monitor typically contained in either a reed or micro-motion style system.

• Monitors can include a standard system that allows an operator to view and edit entries.

• Also includes customer display units; these usually rest atop, inside or alongside the POS Device.

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Touch Screen Terminals

• Commonly used POS hardware

• A unique adaptation of a screen and a special micro processor to control it. The self contained microprocessor displays data on areas of the screen and are sensitive to touch.

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Self-Service Order Entry

• Countertop recessed or lobby stand-up touchscreen terminals that enable customers to place their orders without interacting with staff members.

• Intended to reduce labor costs and provide more efficient customer services.

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Handheld Terminals

• Wireless order entry terminals.

• HHT’s are able to perform most of the functions of a pre-check POS terminal.

• Order entry rely on either sequential screen progression or written character recognition.

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POS Printers• Either on-board or remote printing devices.

• On-board printing devices normally located within six feet of the terminal they serve.

• Network controller- aka. Printer controller; coordinates communications between cashier or pre check terminals and work station printers or remote monitors.

– Network controllers process data from one of the terminals immediately and temporarily stores other communications until the remote device is available.

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POS Printers

• Guest Check Printers– Immediate Check Printing– Delayed Check Printing– Retained Check Printing

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POS Printers

Guest check printers

• Hard/soft checks

• Automatic form number reader

• Automatic slip feed

Receipt printers

Workstation printers

Journal printers


Magnetic Stripe Readers, RFID Readers, and Power Platforms

Magnetic strip reader

• Rapid data entry

• Efficient settlement processing

• Credit card and house account transactions within POS system

RFID readers

• Contactless transaction processing(continued)


Magnetic Stripe Readers/Power Platforms

Power platform

• Simplified credit card transactions

• Connects POS terminals to a single processor

• Quick data retrieval

• Reduces time, cost, and risk of credit card transactions

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Smart Cards, Debit Cards, Cashless Payments,

and Contactless PaymentsSmart Cards

• Embedded microchips

• Size of credit card

• Stores information in several files for different functions

• PIN necessary for access

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and Contactless PaymentsDebit Cards

• Account must contain funds

• Transactions as fast as with credit cards

Cashless Payments

• Open system

• Closed system

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and Contactless Payments

Contactless Payments

• RFID technology

• NFC technology

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PCI DSS Objectives

• Build and maintain a secure network

• Protect cardholder data

• Maintain a vulnerability management program

• Implement strong access control measures

• Regularly monitor and test networks

• Maintain an information security policy


Open Check File• Terminal number where guest check was

opened

• Guest check serial number

• Server identification

• Time of day guest check created

• Menu items ordered

• Selling prices of items ordered

• Applicable tax

• Total amount due


Menu Item File• Identification number

• Descriptor

• Selling price

• Taxable item identifier

• Applicable modifier keys

• Amount totals for inventory reporting

• Remote device routing code


Labor Master File• Employee name

• Employee number

• Social security number

• Authorized job codes

• Hourly wage rates

• Hours worked

• Gross hourly wages

• Declared Wages

• Tips (or tip credits)

• Credits for employee meals

• Number of guests served (if appropriate)

• Gross sales generated (if appropriate)


POS Consolidated Reports

• Activity reports

• Sales and payment summary report

• Sales by time of day report

• Sales analysis reports

• Daily transactions report

• Productivity reports

mis chapter 6

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