mis 18 enterprise management system
DESCRIPTION
These presentations are created by Tushar B Kute to teach the subject 'Management Information System' subject of TEIT of University of Pune.http://www.tusharkute.comTRANSCRIPT
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MANAGEMENT INFORMATION SYSTEM
Third Year Information Technology
Part 18 Enterprise Management Systems
Tushar B Kute,Sandip Institute of Technology & Research Centre, [email protected]
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CONTENTS OF UNIT
Enterprise Management Systems (EMS): Introduction, Enterprise Resource Planning (ERP) systems: Basic features, benefits, selection, implementation, EMS and MISBPO Services: Business Process Outsourcing , What is BPO, Voice BPO, Inbound Call Centre Services, Outbound Call Centre Services, non-voice BPO, Scope of BPO, challenges in BPO managementITES: Objectives of ITES, ITES Services and applications like Medical Transcription, Document Processing
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ENTERPRISE MANAGEMENT SYSTEM
It is an enterprise wide information system designed to coordinate all the resources, information and activities needed to complete business processes.
The focus of ERP is on resource management within constraints to maximize the return on investment.
The ERP package design is built on the principle of ‘Best Practices’.
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legal
Inventory
Finance
Maintenance
EngineeringDesign
Controlling
ProductionPlanning
Sales
Human resources
Quality
Enterprise
FUNCTIONS OF ENTERPRISE
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EMS
ERP EDI CAD/CAM/CAE AMS DMS CMS SMS
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WHAT IS ERP?
ERP software integrates all departments and functions onto a single system that can serve the needs of the entire company.
Some of ERP’s functions include: Bookkeeping & Accounting Human Resource Management Planning Production Supply-Chain Management
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ERP SYSTEM
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ERP SOFTWARE
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MORE OF WHAT ERP CAN DO
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HISTORY OF ERP
ERP has its roots in the MRP and MRPII systems of the 70’s and 80’s.
Came about as companies realized that the management and flow of information was just as important as materials and inventory management.
ERP has also evolved considerably with computer and technology advances.
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ERP MODELS AND MODULES
Business forecasting, planning and control
Sales, distribution, invoicing Production, planning and control Material management Finance and accounting Personnel management
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SUB MODULES
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HOW SHOULD WE IMPLEMENT ERP SYSTEMS?
People Project Structure Should be aligned to processes
Process Implementation Process (outlined in
detail) Adapt your processes to those of the
ERP. Technology
Hardware Software Integrated Systems
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PROCESS
1. Definition and Analysis Hold discussions with various
functional personnel to establish the actual number of systems operating at client site, what they are used for, why and how often
Produce the Project Scoping Document outlining current situation, proposed solution and budgeted time
Challenge : REQUISITE EXPERTISE - No two clients are the same
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PROCESS
2. Design Prepare various functional reports -
specifies current scenario and wish list Prepare Design document which
specifies how the system is going to work
Prepare test scripts to be followed on system testing
Map out the interface paths to various modules
Challenge : INFORMATION SHARING - Availability of staff
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PROCESS
3. Build Configure system as per set up
document specifications i.e. transfer conceptual model into reality
Test system to verify accuracy (preliminary tests)
Challenge : TECHNICAL ENVIRONMENT - System functionality
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PROCESS
4. Transition Train users on their specific areas Assist in test data compilation and
system testing by users Finalise the Live system and captured
opening balances
Challenge : USER RESISTANCE Understanding and acceptance data preparation
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PROCESS
5. Production Official hand holding Effectiveness assessment Business and Technical Direction
recommendations
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TECHNOLOGY
Technology is an enabler, not the driver (it is there to assist the organisation to achieve business goals)
It is a means to an end, not the end
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ERP PRODUCT CHARACTERISTICS
The process design of data, transaction, application or system processing is collaborative and parallel.
The design reduces processing time of transaction enables faster decision-making and reduces cost of business processing.
ERP applications in different functional areas are capable of accepting the required input through import/export facility, system interface or direct connectivity.
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FEATURES OF ERP
Business rules embedded in process. Extensive use of stored procedures, triggers
and alerts. Stagewise cost data capture for analysis and
decision making. Resource planning, scheduling and
management. Creates knowledge databases using data
warehousing and data mining applications. Can run in different network environments. Use object and component technologies.
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BENEFITS OF ERP
Better management of resources. Increasing productivity. Customer satisfaction due to shorter delivery. Simultaneous activation of the decision
centers. Business operation transparency. Releasing burden on middle level
management. Different view of business. Access of database distributed over the
organization. Makes management alert at number of
points for making decisions.
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BENEFITS OF ERP
Work flow automation. Faster communication and direct connection. Scalable architecture Higher level maintenance. Consistency in operations. Knowledge driven management. Scope can be enlarged through
internet/intranet. Improvement in quality. Decision making tools are user friendly.
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ERP PRODUCT EVALUATION Business scope vs. application scope. The degree of deviation from the std. ERP products. Ease of use. Flexible design. Ability to migrate to the ERP environment from
present Level of intelligent use of ‘Help’, error messages. Versatility of the solution. Rating on performance, response and integration. Product quality in terms of security, reliability,
precision of results. Solution architecture and technology. Up-gradability.
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ERP IMPLEMENTATION
Product Mapping to RDD (2)
Gap analysis for review (3)
Domain Analysis
Requirement Analysis : RDD (1)
ERP Product Configuration (4)
Functional Implementation (5)
Technical Implementation (6)
User Training*
Hand Holding*
Critical Process Testing
*User Feedback and Review (7)
Deploy fully
and go live as planne
d (8)
Project and
Process Review
(9)
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EMS AND MIS Today’s enterprise has ERP SCM, CRM
implementations up and running effectively, an integrated system of ERP, SCM, CRM is called EMS.
The MIS is required to maximize the process productivity and performance.
The conventional MIS design is more or less embedded in the ERP solution.
The ERP through MIS design, improves the decision making skills of individuals very effectively.
The qualitative change is MIS design due to paradigm shift of traditional business to e-business.
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EMS MODEL
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SUPER STRUCTURE OF EMS
Data warehousing and data mining Executive information system OLAP and Query processing Decision Support Systems Knowledge Management System
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REFERENCES
Waman Jawadekar, "Management Information Systems Text & Cases- A Digital Firm Perspective” , 4th Edition, Tata McGraw-Hill Education Private Limited.
Tushar B Kute,Sandip Institute of Technology & Research Centre, [email protected]