mirror – reflective learning at work brownbag 15.12.2010 kristin knipfer, daniel wessel, barbara...
TRANSCRIPT
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MIRROR – Reflective Learning at Work
Brownbag 15.12.2010Kristin Knipfer, Daniel Wessel, Barbara Kump
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…we do not have a comprehensive theory yet…there are no specific hypotheses yet …do not expect a sophisticated manipulation…we haven‘t done any experiments yet – and it‘s very likely that we won‘t do any in the course of the project…we won‘t present any concrete technology/tools but only visions and ideas…to sum up: this is NOT a typical research project!!!
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MIRROR Brownbag 15.12.2010
…15 partners from all over Europe…various backgrounds…different (research) agendas…with different success criteria…real interdisciplinary work…real end users…field studies …comprehensive, qualitative data
…a real taste of applied research
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MIRROR Brownbag 15.12.2010
Workplace Learning through
Reflection
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MIRROR Brownbag 15.12.2010
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MIRROR Brownbag 15.12.2010© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Reflection is contemplatio
n on past
experience to guide future
behaviour.
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MIRROR Brownbag 15.12.2010© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
In the context of workplace
learning, reflection is
based on own work-related experience.
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MIRROR Brownbag 15.12.2010© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Reflection is triggered bydiscrepancy.
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MIRROR Brownbag 15.12.2010© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Reflection includes
cognitive, affective, and social aspects.
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MIRROR Brownbag 15.12.2010© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Reflection leads to a
better understanding
of the experience
and allows for deriving “lessons learned”
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MIRROR Brownbag 15.12.2010
Goal: Support Reflection at Work
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MIRROR Brownbag 15.12.2010
Vision (sample tools)
Browsing & Articulation
Experience Exchange
Digital Articulation
Mark Up Tool
Data Visualization
Guidance
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MIRROR Brownbag 15.12.2010
Work Packages
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MIRROR Brownbag 15.12.2010
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MIRROR Brownbag 15.12.2010
Researchers
• KNOW Center Graz• Norges Teknisk-Naturvitenskapelige Universitet
• Medien in der Bildung Stiftung
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MIRROR Brownbag 15.12.2010
Application Partners (Testbeds)
• British Telecom• Infoman (Software)
• RNHA (Nursing Homes)
• NBN (Stroke Unit)
• Regola (Civil Protection)
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MIRROR Brownbag 15.12.2010
Business Partners
• IMC Information Multimedia Communication AG
• Imaginary Srl• Tracoin Quality BV
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MIRROR Brownbag 15.12.2010
Developers (and technical researchers)
• FZI (WP3)• KNOW Center Graz (WP4)• CITY University (WP5)• RUB (WP6)• Imaginary Srl (WP7)• DFKI (WP8)
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MIRROR Brownbag 15.12.2010
Coordination
[ voice only telcos ]
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MIRROR Brownbag 15.12.2010
„Okay, now I‘ve switched you all on mute ... okay, the conference call system
works. Next, let‘s check who‘s here ... IMC? ...
Is anyone here from IMC? ... Isn‘t there anybody here from IMC? ... Hello ...?“
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MIRROR Brownbag 15.12.2010
KNOW Center Graz
IMC AG
Ruhr-Universität Bochum
London City University
British Telecommunications Public
Norges Teknisk-Naturvitenskapelige Universitet
Infoman AG
Regola slr
Registered Nursing Home Association
Neurologische Klinik GmbH
MIRROR – Reflective learning at work
Deutsches Forschungszentrum für künstliche Intelligenz
IMAGINARY SRL - IMA
Forschungszentrum InformatikUniversität Karlsruhe
Tracoin Quality BV
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MIRROR Brownbag 15.12.2010
KNOW Center Graz
IMC AG
Ruhr-Universität Bochum
London City University
British Telecommunications Public
Norges Teknisk-Naturvitenskapelige Universitet
Infoman AG
Regola slr
Registered Nursing Home Association
Neurologische Klinik GmbH
MIRROR – Reflective learning at work
Deutsches Forschungszentrum für künstliche Intelligenz
IMAGINARY SRL - IMA
Forschungszentrum InformatikUniversität Karlsruhe
Tracoin Quality BV
European Commission: „Theory of Reflection and Learning
must be stronger“
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MIRROR Brownbag 15.12.2010
KNOW Center Graz
IMC AG
Ruhr-Universität Bochum
London City University
British Telecommunications Public
Norges Teknisk-Naturvitenskapelige Universitet
Infoman AG
Regola slr
Registered Nursing Home Association
Neurologische Klinik GmbH
MIRROR – Reflective learning at work
Deutsches Forschungszentrum für künstliche Intelligenz
IMAGINARY SRL - IMA
Forschungszentrum InformatikUniversität Karlsruhe
Tracoin Quality BV
?
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MIRROR Brownbag 15.12.2010
KNOW Center Graz
IMC AG
Knowledge MediaResearch Center
Ruhr-Universität Bochum
London City University
British Telecommunications Public
Norges Teknisk-Naturvitenskapelige Universitet
Infoman AG
Regola slr
Registered Nursing Home Association
Neurologische Klinik GmbH
MIRROR – Reflective learning at work
Deutsches Forschungszentrum für künstliche Intelligenz
IMAGINARY SRL - IMA
Forschungszentrum InformatikUniversität Karlsruhe
Tracoin Quality BV
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MIRROR Brownbag 15.12.2010
KMRC Participation
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MIRROR Brownbag 15.12.2010
KMRC Participation
SummativeEvaluation
User Studies: Design/Support; Contribution to Theory
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MIRROR Brownbag 15.12.2010
KMRC Goals until Month 6 (December 2010)
• Goal: profound contribution to theory • Common understanding• Different perspectives
• Goal: understanding of as-is situation in the testbeds• „Real experiences“ • Systematic analyses
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MIRROR Brownbag 15.12.2010
KMRC Contribution to Reflection Theory: 26 Statements
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MIRROR Brownbag 15.12.2010
KMRC Contribution to Reflection Theory: Publication (draft)
Working Title:
„Organisational Learning through Individual and Collaborative Reflection: A Cognitive Psychology Perspective”
[first draft to be finished soon]
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MIRROR Brownbag 15.12.2010
KMRC Contribution to Understanding the As-Is Situation: Test Bed Days
Plus: 90 minutes of Group interviews in all testbeds (KMRC)
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MIRROR Brownbag 15.12.2010
KMRC Contribution to Understanding the As-Is Situation: Test Bed Days - Documentation
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MIRROR Brownbag 15.12.2010
KMRC Contribution to Understanding the As-Is Situation: User Studies and Toolbox
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MIRROR Brownbag 15.12.2010
KMRC Contribution to Understanding the As-Is Situation: User Studies and Toolbox
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MIRROR Brownbag 15.12.2010
Organisational Context and Work Practice
Tools: Observation
s, Interviews,
Context Model
Participants:
Mirror Target Group,
Management
Current Technology and Data
Tools: Checklists,
Questionnaires, Diaries,
Observations, Interviews
Context Model
Participants:Mirror Target
Group, System
Administrators etc.
Attitudes Towards
Technology
Tools: Questionnaires, Interviews, Sensor Study, Games Study
Participants:
Mirror Target Group
Learning at the
Workplace
Tools: Questionnaires,
Interviews
Participants:
Mirror Target Group,
Management
Reflection
Tools: Questionnair
es, Interviews,
Diaries, Observations
Participants:
Mirror Target Group,
Management
KMRC Contribution to Understanding the As-Is Situation: User Studies and Toolbox
15 „Tools“:
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MIRROR Brownbag 15.12.2010
KNOW Center Graz
IMC AG
Knowledge MediaResearch Center
Ruhr-Universität Bochum
London City University
British Telecommunications Public
Norges Teknisk-Naturvitenskapelige Universitet
Infoman AG
Regola slr
Registered Nursing Home Association
Neurologische Klinik GmbH
KMRC: User Studies Coordination
Deutsches Forschungszentrum für künstliche Intelligenz
IMAGINARY SRL - IMA
Forschungszentrum InformatikUniversität Karlsruhe
Tracoin Quality BVFeb-Apr 2011:
[schematic view]
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MIRROR Brownbag 15.12.2010
Scenarios for User Studies until Month 12 (June 2011)
- data collected by KMRC in 2 testbed organisations
- plus: data from 5 testbed organisations collected by other partners
Best case
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MIRROR Brownbag 15.12.2010
Scenarios for User Studies until Month 12 (June 2011)
- data collected by KMRC in 2 testbed organisations
- plus: data from 5 testbed organisations collected by other partners
- data collected by KMRC in 2 testbed organisations
Best case
Worst case
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MIRROR Brownbag 15.12.2010
Scenarios for User Studies until Month 12 (June 2011)
- data collected by KMRC in 2 testbed organisations
- plus: data from 5 testbed organisations collected by other partners
- data collected by KMRC in 2 testbed organisations
Best case
Worst case
reality
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MIRROR Brownbag 15.12.2010
What is it like to work in MIRROR?
ommunication C
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MIRROR Brownbag 15.12.2010
What is it like to work in MIRROR?
onfusionC
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MIRROR Brownbag 15.12.2010
What is it like to work in MIRROR?
onflictC
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MIRROR Brownbag 15.12.2010
What is it like to work in MIRROR?
ontrolC
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MIRROR Brownbag 15.12.2010
…real application scenarios…state of the art media (software)…field studies in real settings (in addition to lab studies)…interesting cooperations both with researchers and testbeds from all over europe
Why is it still worth it?
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MIRROR – Reflective Learning at Work
Thanks!
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• Individual experience• Vicarious experience• Shared experience• Conglomeration of experiences
Content of reflectionSupport for reflection
(supervisor, coach, consultant but also tools!)