Here are just a few of our Infrastructure Management and Support clients and some of the services we have performed for them.

Mini – Case Studies

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n Help Desk and Desk Side Support (Tier 1 and Tier 2)n Support and Maintenance of Serversn Back Offi ce Support (Tier 1 and Tier 2)n Antivirus and Malware Support (Server and Desktop System)n Patch Management (Server and Desktop System)n Image Creation (Desktop Support)n Application Management Supportn Monitor and Manage Cetrix Servers n Monitor NFS Datacentern Database Maintenance and Support

Y&L / YASH SOLUTION

n Usage of KM Portal for Incident/ Ticket Resolutionn Service Delivery and Operational Excellencen 100% SLA Compliancen Stable Process for First Call Resolution and VIP Ticket Handlingn 24x7x365 Onsite/Off-site

CLIENT BENEFITSCLIENT

Global leader in Oil and Gas

Industry

n OS Up-gradation (Windows 2003 up to Windows 2008)n MS SharePoint Supportn Monitoring and Control (Database, Application, Servers)n Application Management Supportn Network Management Supportn Help Desk and Desktop Management Support

Y&L / YASH SOLUTIONn 99.5% Datacenter Availabilityn Adherence to ITIL Frameworkn Response time of 5 min. kept for critical issues

CLIENT BENEFITSCLIENTProminent industry leader inCircuit

Protection

n MS SharePoint Supportn Virtual Machine Setupn Migration of Applications Residing in 3rd Party Infrastructure into Customer Owned Setupn Load Balancing and Capability Planning

Y&L / YASH SOLUTIONn Annualized Cost Savings to the tune of $1 Millionn Application Support and Maintenance Cost Reduced Considerablyn The Client is able to Integrate Enterprise Components with Ruby Technology

CLIENT BENEFITSCLIENT

Global leader in

manufacture of farm

equipment

n VMware Infrastructure Managementn Messaging and Active Directoryn Application Management and Supportn Datacenter Monitoring (SAN, VM)n Monitoring and Control (Database, Application, Servers)n Tivoli Storage Manager (TSM) Support and Backgroundn Virtualization and Consolidation of Server Storagen Backup Administrationn Desktop Support and Standardization

Y&L / YASH SOLUTIONn 24x7 SLA Based Infrastructure Monitoring and Management Supportn Rapid Deployment of New Technologies and Upgradesn Effective Program Management Leveraging ITIL Framework

CLIENT BENEFITSCLIENT

Global specialtyChemical Company

that caters to diverse industry

For more information: Email: solutions@ylconsulting.com I Visit: www.ylconsulting.com

Y&L Consulti ng, Inc.7550 IH 10W, Suite 940, San Antonio, TX 78229 I 866-366-2099

solutions@ylconsulting.com

IT Infrastructure Managed Services

Y&L Consulting, Inc. and YASH Technologies have well over a decade of experience supporting the IT Infrastructure Managed Services needs of companies all across the U.S. Collectively we cover every aspect from End User Computing, Enterprise Network Management, Enterprise Security Management, Enterprise Computing as well as Service Desk. We actively develop and deliver unique IT infrastructure solutions to address internal needs as well as provide IT Help Desk support services both onsite and off-site.

About Y&L Y&L Consulting, Inc. – a YASH Technologies company, located in San Antonio, Texas – has assisted many medium-size and large companies with their IT architecture, programming, QA testing and integration needs. In concert with YASH Technologies, clients benefi t from the combination of high caliber IT professional talent sourcing with high-end solution expertise. YASH’s comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services. YASH is a SEI CMMI and an ISO 9001:2000 certifi ed company with U.S. and India headquarters in addition to regional sales and development offi ces spread across three continents.

n Onsite Help Desk Support since 2001n Install Software Patchesn Evaluate New Software and Hardwaren Receive, Log, Address and Track Incoming Callsn Order New Computers and Load Softwaren Support Remote Connectivity Issuesn Confi gure VPN Clientsn Maintain Parts Inventoryn Maintain Loaner Laptops and Desktops

Y&L / YASH SOLUTIONn Team Supports Windows, UNIX and LINUX Operating Systemsn Lowered Licensing Costs by Switching to Open Source Softwaren Established 200 Nodes Cluster SAN for Scalabilityn Implemented Disaster Recovery plann Standardized Desktop Confi gurations

CLIENT BENEFITSCLIENT

Largest U.S.

Independent R&D

Organization

Our company has extensive experience in product and technology stack tactics pertaining to Operating System & Servers, Networks, Storage, Databases & Information Security. The breadth and depth of our offering is hard to match in the marketplace.

Y&L/YASH adhere to industry best practices, as well as ITIL/ITSM methodologies to provide robust, scalable, and comprehensive infrastructure solutions.

Our Detailed Service Offering

Y&L/YASH have proven experience in providing end-to-end IT Infrastructure Services across End User Computing, Enterprise Computing, Enterprise Network Management & Enterprise Security Management.

We have a work force certifi ed in ITIL V3, CCNA, CCNP, MCSE, VCP, MCDBA & CCEA.

Local Presence – Global Capabilities

SERVICE SUPPORT

IncidentManagement

ProblemManagement

ChangeManagement

ReleaseManagement

Confi gurationManagement

SERVICE DELIVERY

SLAManagement

AvailabilityManagement

Service ContinuityManagement

CapacityManagement

PerformanceManagement

SERVICE DELIVERY MANAGEMENT

End User Computing

Enterprise Network Management

Enterprise Security Management

Enterprise Computing

Y&L AND YASH IT IS COEY&L AND YASH IT IS COEY&L AND YASH IT IS COE

END USER COMPUTING

Help Desk and Desk Side Support

Asset Management

Software Deployment

Patch Management

Desktop Standardization and Roll Out

Image and Confi guration Management

Backup and Recovery

Breakfi x and IMAC

NETWORK MANAGEMENT

LAN/WAN Management

IP Telephony

Network Design and Architecture

Remote Offi ce Connectivity

VoIP Implementationand Management

ENTERPRISE COMPUTINGOperating System

Management

Messaging and ActiveDirectory

AvailabilityManagement

StorageManagement

ServerAdministration

Performance Monitoringand Management

Virtualization and Consolidation

SystemIntegration

Database Administration and Management

Incident Response and Investigation

Security Operations Management

Enterprise Event Management

Third Party Risk Management

Penetration Testing

AntivirusManagement

Authentication and Authorization

Compliance Logging and Reporting

Intrusion Detection and Prevention

Our expertise across best-of-breed infrastructure and help desk support products include:

Y&L has a very structured approach to handling IT issues at client locations. Following is our multi-tiered approach for handling Level 1 and 2 issues and working strategically to determine improvements within Level 3. Specifi c to Texas, Y&L provides onsite only support to one of our clients within the Research fi eld while at another large, oil and gas company we provide both onsite and offshore support. For the second client, offshore support is necessary to provide after-hours and weekend support as this company has employees across the globe working shifts that extend throughout the evening and weekends. Whatever your situation may be, rest assured that Y&L has a support solution that is right for your company.

IT Help Desk Support

IT IS AREA PRODUCTSOperating System

AdministrationMS Windows, Unix, Linux

IT IS AREA PRODUCTSStorage

ManagementIBM SAN, EMC SAN, Net Apps, Dell Equalogic Brocade, Hitachi Blue Arc

Network Management

Cisco, Juniper, Check Point SecurityManagement

ArcSight, Cisco, CA, Check Point, Source Fire

ServerManagement

Dell, HP, IBM, BMC (Blade Logic Server) BackupManagement

Cisco, IBM Tivoli Security Suite (Access and Identity Management), SiteMinder, IBMOPTIM, Oracle, ASO, Worklogix-Data Scrambler

Virtualization VMWare, Citrix, Microsoft High Availability and Disaster Recovery

Double-Take, DocAve (For SharePoint),MS Cluster

DatabaseManagement

Oracle, SQL Server, IBM DB2 Application ServerManagement

IBMWAS, WPS, SharePoint, Weblogic, Apache Webserver

CLIENTINQUIRIES

Tier 3n Plann Advisen Architectn Build

Tier 2n Performn Monitorn Resolven Escalate

Tier 1n Logn Documentn Triagen Resolven Escalate

Design Build/Upgrade Implement Reengineer

StorageManagement

Advance Trouble Shooting and RCA

VirtualizationConfi gurationManagement

Problem and Availability

Management

ApplicationManagement

DesktopManagement

Patch and AntivirusManagement

NetworkManagement

DatabaseManagement

ServerManagement

Alerts

Patch and SoftwareInstallation

Call Log and Dispatch

Incident Logging

SOP Knowledge Base Maintenance

SOP BasedResolution

SLA

User Account Management