Here are just a few of our Infrastructure Management and Support clients and some of the services we have performed for them.
Mini – Case Studies
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n Help Desk and Desk Side Support (Tier 1 and Tier 2)n Support and Maintenance of Serversn Back Offi ce Support (Tier 1 and Tier 2)n Antivirus and Malware Support (Server and Desktop System)n Patch Management (Server and Desktop System)n Image Creation (Desktop Support)n Application Management Supportn Monitor and Manage Cetrix Servers n Monitor NFS Datacentern Database Maintenance and Support
Y&L / YASH SOLUTION
n Usage of KM Portal for Incident/ Ticket Resolutionn Service Delivery and Operational Excellencen 100% SLA Compliancen Stable Process for First Call Resolution and VIP Ticket Handlingn 24x7x365 Onsite/Off-site
CLIENT BENEFITSCLIENT
Global leader in Oil and Gas
Industry
n OS Up-gradation (Windows 2003 up to Windows 2008)n MS SharePoint Supportn Monitoring and Control (Database, Application, Servers)n Application Management Supportn Network Management Supportn Help Desk and Desktop Management Support
Y&L / YASH SOLUTIONn 99.5% Datacenter Availabilityn Adherence to ITIL Frameworkn Response time of 5 min. kept for critical issues
CLIENT BENEFITSCLIENTProminent industry leader inCircuit
Protection
n MS SharePoint Supportn Virtual Machine Setupn Migration of Applications Residing in 3rd Party Infrastructure into Customer Owned Setupn Load Balancing and Capability Planning
Y&L / YASH SOLUTIONn Annualized Cost Savings to the tune of $1 Millionn Application Support and Maintenance Cost Reduced Considerablyn The Client is able to Integrate Enterprise Components with Ruby Technology
CLIENT BENEFITSCLIENT
Global leader in
manufacture of farm
equipment
n VMware Infrastructure Managementn Messaging and Active Directoryn Application Management and Supportn Datacenter Monitoring (SAN, VM)n Monitoring and Control (Database, Application, Servers)n Tivoli Storage Manager (TSM) Support and Backgroundn Virtualization and Consolidation of Server Storagen Backup Administrationn Desktop Support and Standardization
Y&L / YASH SOLUTIONn 24x7 SLA Based Infrastructure Monitoring and Management Supportn Rapid Deployment of New Technologies and Upgradesn Effective Program Management Leveraging ITIL Framework
CLIENT BENEFITSCLIENT
Global specialtyChemical Company
that caters to diverse industry
For more information: Email: [email protected] I Visit: www.ylconsulting.com
Y&L Consulti ng, Inc.7550 IH 10W, Suite 940, San Antonio, TX 78229 I 866-366-2099
IT Infrastructure Managed Services
Y&L Consulting, Inc. and YASH Technologies have well over a decade of experience supporting the IT Infrastructure Managed Services needs of companies all across the U.S. Collectively we cover every aspect from End User Computing, Enterprise Network Management, Enterprise Security Management, Enterprise Computing as well as Service Desk. We actively develop and deliver unique IT infrastructure solutions to address internal needs as well as provide IT Help Desk support services both onsite and off-site.
About Y&L Y&L Consulting, Inc. – a YASH Technologies company, located in San Antonio, Texas – has assisted many medium-size and large companies with their IT architecture, programming, QA testing and integration needs. In concert with YASH Technologies, clients benefi t from the combination of high caliber IT professional talent sourcing with high-end solution expertise. YASH’s comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services. YASH is a SEI CMMI and an ISO 9001:2000 certifi ed company with U.S. and India headquarters in addition to regional sales and development offi ces spread across three continents.
n Onsite Help Desk Support since 2001n Install Software Patchesn Evaluate New Software and Hardwaren Receive, Log, Address and Track Incoming Callsn Order New Computers and Load Softwaren Support Remote Connectivity Issuesn Confi gure VPN Clientsn Maintain Parts Inventoryn Maintain Loaner Laptops and Desktops
Y&L / YASH SOLUTIONn Team Supports Windows, UNIX and LINUX Operating Systemsn Lowered Licensing Costs by Switching to Open Source Softwaren Established 200 Nodes Cluster SAN for Scalabilityn Implemented Disaster Recovery plann Standardized Desktop Confi gurations
CLIENT BENEFITSCLIENT
Largest U.S.
Independent R&D
Organization
Our company has extensive experience in product and technology stack tactics pertaining to Operating System & Servers, Networks, Storage, Databases & Information Security. The breadth and depth of our offering is hard to match in the marketplace.
Y&L/YASH adhere to industry best practices, as well as ITIL/ITSM methodologies to provide robust, scalable, and comprehensive infrastructure solutions.
Our Detailed Service Offering
Y&L/YASH have proven experience in providing end-to-end IT Infrastructure Services across End User Computing, Enterprise Computing, Enterprise Network Management & Enterprise Security Management.
We have a work force certifi ed in ITIL V3, CCNA, CCNP, MCSE, VCP, MCDBA & CCEA.
Local Presence – Global Capabilities
SERVICE SUPPORT
IncidentManagement
ProblemManagement
ChangeManagement
ReleaseManagement
Confi gurationManagement
SERVICE DELIVERY
SLAManagement
AvailabilityManagement
Service ContinuityManagement
CapacityManagement
PerformanceManagement
SERVICE DELIVERY MANAGEMENT
End User Computing
Enterprise Network Management
Enterprise Security Management
Enterprise Computing
Y&L AND YASH IT IS COEY&L AND YASH IT IS COEY&L AND YASH IT IS COE
END USER COMPUTING
Help Desk and Desk Side Support
Asset Management
Software Deployment
Patch Management
Desktop Standardization and Roll Out
Image and Confi guration Management
Backup and Recovery
Breakfi x and IMAC
NETWORK MANAGEMENT
LAN/WAN Management
IP Telephony
Network Design and Architecture
Remote Offi ce Connectivity
VoIP Implementationand Management
ENTERPRISE COMPUTINGOperating System
Management
Messaging and ActiveDirectory
AvailabilityManagement
StorageManagement
ServerAdministration
Performance Monitoringand Management
Virtualization and Consolidation
SystemIntegration
Database Administration and Management
Incident Response and Investigation
Security Operations Management
Enterprise Event Management
Third Party Risk Management
Penetration Testing
AntivirusManagement
Authentication and Authorization
Compliance Logging and Reporting
Intrusion Detection and Prevention
Our expertise across best-of-breed infrastructure and help desk support products include:
Y&L has a very structured approach to handling IT issues at client locations. Following is our multi-tiered approach for handling Level 1 and 2 issues and working strategically to determine improvements within Level 3. Specifi c to Texas, Y&L provides onsite only support to one of our clients within the Research fi eld while at another large, oil and gas company we provide both onsite and offshore support. For the second client, offshore support is necessary to provide after-hours and weekend support as this company has employees across the globe working shifts that extend throughout the evening and weekends. Whatever your situation may be, rest assured that Y&L has a support solution that is right for your company.
IT Help Desk Support
IT IS AREA PRODUCTSOperating System
AdministrationMS Windows, Unix, Linux
IT IS AREA PRODUCTSStorage
ManagementIBM SAN, EMC SAN, Net Apps, Dell Equalogic Brocade, Hitachi Blue Arc
Network Management
Cisco, Juniper, Check Point SecurityManagement
ArcSight, Cisco, CA, Check Point, Source Fire
ServerManagement
Dell, HP, IBM, BMC (Blade Logic Server) BackupManagement
Cisco, IBM Tivoli Security Suite (Access and Identity Management), SiteMinder, IBMOPTIM, Oracle, ASO, Worklogix-Data Scrambler
Virtualization VMWare, Citrix, Microsoft High Availability and Disaster Recovery
Double-Take, DocAve (For SharePoint),MS Cluster
DatabaseManagement
Oracle, SQL Server, IBM DB2 Application ServerManagement
IBMWAS, WPS, SharePoint, Weblogic, Apache Webserver
CLIENTINQUIRIES
Tier 3n Plann Advisen Architectn Build
Tier 2n Performn Monitorn Resolven Escalate
Tier 1n Logn Documentn Triagen Resolven Escalate
Design Build/Upgrade Implement Reengineer
StorageManagement
Advance Trouble Shooting and RCA
VirtualizationConfi gurationManagement
Problem and Availability
Management
ApplicationManagement
DesktopManagement
Patch and AntivirusManagement
NetworkManagement
DatabaseManagement
ServerManagement
Alerts
Patch and SoftwareInstallation
Call Log and Dispatch
Incident Logging
SOP Knowledge Base Maintenance
SOP BasedResolution
SLA
User Account Management
