mind monmouthshire annual review 13 14
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Annual Review2014
Contents pageIntroduction 1
A Word from the Chair 2
Directors Report 3
Mind Monmouthshire in context 4
Who uses our service? 6
Supported Living Project 7
HiWay Service 8
Signs 12
Welfare Rights Service 14
Nick Ramsey Visit 15
Financial Information 16
Open. We reach out to anyone who needs us
Together. We’re stronger in partnership
Responsive. We listen, we act
Independent. We speak out fearlessly
Unstoppable. We never give up.
OurValues
Our VisionTo support and respect anyone living with a mental health problem in Monmouthshire
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Introduction Welcome to the first annual report of Mind Monmouthshire Ltd. This document serves 2 related
purposes. The first is to celebrate the work we have completed over the past months and the
second is to provide information required by the Statement of Recommended Practice (SORP).
Our MissionTo empower and support anyone
living with a mental health problem, deliver excellent services
and promote understanding
Public BenefitThis report looks at our achievements in our work from April 2013 to March 2014.
It also comments on the first period of activity for Mind Monmouthshire Ltd which ran
from June 1st 2013 to March 31st 2014.
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A Word fromthe ChairI am very pleased to sign off our first year as
a Registered Charity and a Company Limited
by Guarantee. This year we have been
able to provide high quality services to an
increased number of people. As we know,
1 in 4 of the population will report poor mental
health at some stage in their lives.
This document gives us the opportunity to
reflect on the challenges and triumphs we
have encountered on our way. The quotes
and stories we have shared here demonstrate
how our services have grown and developed.
Mind Monmouthshire’s Strategic Plan
‘Making a Difference’ has been the focus of
much hard work by the Board and Senior
Management Team this year and will ensure
that we focus our efforts to what matters for
the people who use or need our services in
the years to come.
We are unable to deliver our work without
the combined efforts of everyone involved:
People who use our services, staff, funders
and stakeholders and to all these we give
our heartfelt thanks. We continue in our aim
to deliver high quality services and deliver
excellent value for money.
We have had some significant changes
this year and I would like to acknowledge
everybody’s collective hard work which
significantly contributes to making Mind
Monmouthshire the friendly, supportive and
successful organisation that it is.
Steve Woods Chair
Directors ReportOur Welfare Rights Service and other
services have been directly involved with
helping people to cope with the changes in
welfare benefits and the impact of a changing
benefits system. Providing expert advice
on benefits was crucial for the population of
Monmouthshire so we decided that we would
match fund the funding we get from our
reserves, so that we could provide a service
more widely across Monmouthshire.
The development of the new Primary Mental
Health Care Services have provided us
with a new pathway of referral. Our staff
now also offer various courses based on
the principles of recovery which we deliver
across the County. This work co-exists and
is completed by our HiWay staff, who also
work with individuals on their recovery on an
individual basis.
We have re-structured our Central Services
and Vivienne Jones and Sian Baylis left the
organisation and Mandy Wills started with us
as Administrator. Stephanie Thomas joined us
as the HiWay Project Lead position.
The purchase of Henton House has provided
us with the space and potential to expand our
work further.
All in all this year has been very busy, very
focused and above all we have achieved so
much. Needless to say this could not have
been happened without the dedication and
hard work of the board, funders, stakeholders
and staff employed by Mind Monmouthshire.
Chris BowieDirector Mind Monmouthshire
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4
Total Of 904
Supported Hours
Total Of 364
Supported Hours
Total Of 6,960
Supported Hours
27,272hours of support delivery
during 2013/14
Group Work
Supported Living Service
Community Outreach Team
Personal Support Work
5
Total Of 737
Supported Hours
Total Of 13,728
Supported Hours
27,272hours of support delivery
during 2013/14
Total Of 4,579
Supported Hours
Community Outreach Team
Tenancy Support Service
Welfare Rights
What would make a diffrence? Comments from people who use our services...How do you know someone is going to get a mental health problem?
• If they (people) stay well – does that mean they were never going to become ill in the first place?
• If they become ill has Mind Monmouthshire failed?
• There will always be people who like being ill and want to be or stay ill.
Anti stigma work is very important
We need to speak to chil-dren to start
this work
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We need a counselling
service….CBT & DBT… There is an 18 month wait for
it on NHS
Don’t call us ‘service users’…
Over the first few months James was supported by us as we worked on the areas that he deemed the highest priority. We would assist with filling in forms, explain and demonstrate cooking and cleaning skills, explain James’ responsibilities under his tenancy agreement and made referrals to more specialist services for his drug and alcohol misuse and debt issues.
James started to settle in to communal living and established friends in the project and soon developed a core group of friends with the new area that he now lived.
Over the months James continued to engage with his support worker and also maintained contact and engagement with his Mental Health Team. Whilst James was still misusing alcohol and drugs, his life had become more stable with James no longer staying in cupboard at the hospital, was now receiving the benefits that we was entitled to and had established regular contact with his daughter. When James decided that he was now ready to move on to more independent living he was supported to register for and find suitable accommodation. After a relatively short period of time James was offered a suitable flat where he would be able to live independently.
James moved out of our Project and into his new flat. He was successful in applying for a Discretionary Assistance Fund payment which helped him to establish himself in his new flat as quickly as possible. We continued to support James for several weeks once he moved to independent living, and our James still receives low level floating support now. James continues to live independently, maintaining his own home and tenancy and has had no further readmissions to hospital since leaving our Supported Living Service.
Mind Monmouthshire’s Supported Living Project is a Welsh Government Supporting People Programme Grant funded project that provides secure, shared accommodation, along with support services, to aid people experiencing mental ill health to move towards independent living.
Example of our work Homeless – No fixed abodeEnduring Mental Illness (Schizophrenia)In HospitalNo contact with family or friends Sleeping in cupboards in various hospitals James moved into our project where he had his own bedsit and shared the communal kitchen, bathrooms and living spaces.
Once moved in we discussed his support needs in more detail and came up with his support plan. Support was needed in the following areas.
• Alcohol and Drug Misuse
• Daily Living Skills i.e. cooking, cleaning
• Personal Hygiene and Self Care
• Isolation
• Budgeting & Debt
• Low self-esteem/confidence.
• Anti-social behaviour
• Disengaging from the mental health services.
About Us - What do we doSupported Living Project
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Mark is 47 years old and was referred to the HiWay Project via the Community Mental Health Team with a diagnosis of depression.Mark also had low confidence and self-esteem, he thought everything he did was never “good enough”. We worked together to identify his goals of volunteering with a few agencies including Wye Valley Area of Outstanding Beauty and The Gwent Wildlife Trust helping with various outdoor tasks. Whilst undertaking these activities Mark also completed several HiWay Recovery Courses including Confidence Building, Depression Management and Understanding Anxiety. We ask clients we work with for feedback on both our 1:1 service and the courses we deliver in order for us to retain our high quality and meet the needs of the clients. Mark contributed a great deal and developed the confidence to provide us with constructive feedback.Mark enjoys animal tracking and he goes on courses around the country to further develop his skills (which he self-funds). Mark recently attended a course on how to track missing people, when after only three days the course instructor (who also owns the company) approached Mark and offered him a job with his company as a tracking instructor. After some thought Mark contacted the course instructor to discuss his job offer in more detail, negotiations are continuing.All of this has had a profound impact on Mark’s depression, which is why he first started having support from HiWay. He has learnt to manage his depression and is now actively involved in community activities. He has also noticed a significant improvement in his confidence and self-esteem.
HiWay Service HiWay has completed its second year of operation and is now well established within the mental health community as a successful and effective project, encouraging and assisting people to integrate back into the community, promoting recovery and reducing social isolation.Below is an example of our work
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Recovery and Beyond What Courses are delivered in the County?
Understanding Anger
Confidence Building
Understanding Mood
Anxiety Management
Depression Management
Communication
For further details or information about these courses please contact our office. You will find the number on the back of this document.
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We asked participants…What did you learn from the course?
Have become more aware of the need to set smaller goals instead
of concentrating on the long term and give myself credit
for achieving these.
To think more positively and ways to change your way of
thinking, strategies for coping in situations where I do not
feel confident. That there are other people experiencing the
same things as I am.
Learned to listen to other people’s problems and made it easier to relate to problems in
my life. Learned the confidence to speak in front of the group.
Knowing more about ourselves and rights and understanding. Make a plan, make a priority
to achieve our goals and accept ourselves as we are.
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What could be done differently?
I enjoyed the session about rational and irrational thoughts. Also discussing the differences between aggressive, assertive
and passive behaviour and thoughts.
Relaxed atmosphere. Able to listen to one another.
That other people were feeling the same.
Everyone being so friendly.
It was all enjoyable from the first week to the last.Enjoyed thinking or solving problems
Meeting with others who have experienced similar things.
Sometimes I thought it would have been good to
go through the worksheets we had been given
in the following week’s session? More acting
out problems.
Was there anything you found particularly interesting or enjoyable?
Nothing, was a really good course.
Nothing, it was clear and enjoyable.
There should be an online portal so
we can all stay in touch.
SIGNS
SIGNS is a Floating Tenancy Support Project which works with people in their own homes who are at risk of becoming homeless and have mental health problems.
We attend Multi-Disciplinary meetings in both the North and the South of the County and have developed good links with both the Community Mental Health Teams and Primary Care Mental Health Support Service.
We hold surgeries in 2 of the GP surgeries within Abergavenny at Tudor Gate and Old Station Road. Staff have also attended team meetings with various services, including housing staff at Monmouthshire Housing Association and the Home Treatment Team in Tal y Garn to promote the service, discuss service criteria and the referral process.Here are some examples of SIGNS work.
Alan from Abergavenny Area• Mid 50’s
• Issues presented to Support Worker
• Depression and Anxiety
• Needed re-housing due to Temp accommodation
• Budget plan required due to debts
• Not attending appointments
• Poorly equipped home
• Mattress on the floor, lack of furniture, no fridge, cooker or washing machine
• Employed but going through a disciplinary process
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OUTCOMES TO DATE• On Employment Support Allowance
• Attending appointments with medical professionals with support
• Re-housed
• Grants applied for and 3 received to purchase cooker, washing machine, bed and bedding
• Still receiving weekly support from Support worker
Sue from Caldicot Area• Mid 60’s
• Diagnosed with Depression and Anxiety
• Non Dependant daughter living with her also suffering from Depression.
• Victim of Domestic Abuse, in arrears with housing benefit. Bedroom tax issues which have no case law to helpwith how to deal with this.
• Budgeting problems
OUTCOMES TO DATE• Benefits check completed – PIP
assessment now arranged, expectation isthat her weekly money will increase.
• Housing Benefit Check - Appeal hearingnow in progress. Support being given to attend and deal with this.
• Awaiting counselling sessions via GP
• Budgeting help given.
The significance of our Welfare Benefits Service for people with a mental illness is threefold:
It provides financial support enabling a better focus on and opportunity for recovery of health for individuals using the service
It reduces anxiety caused by the benefits process and outcomes (quite separately from the actual financial aspects). The need to deal with the benefits process is frequently a cause of significant anxiety for the individual in itself. People who cannot deal with correspondence, officialdom, visits to official premises and budgeting find benefits forms immensely troubling. Where the results are unfavourable it is often perceived as confirmation that society sees the client as worthless.
The Service removes this anxiety and deals with adverse (and often deeply flawed) results.
We use the benefits interaction with the client as a positive process, oriented to self-realisation and acceptance of the illness and its effects, rather than taking away the responsibility for form-filling. It is thus a therapeutic process in itself.
Surgeries were held in Abergavenny, Monmouth, Usk, Chepstow and Caldicot
We worked with a total of 295 service users.
This resulted in a total extra income for these tenants for a 12 month period of £975,000.
This year we spent £27,139 on this service
Therefore for every £1 spent on the service we brought £35 approximately into to Monmouthshire.
Welfare Rights Service
How is the service paid for?
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Welfare Rights Income
Mind Monmouthshire Reserve£8,949
A.B.U,B.H£6,000
M.C.C£6,125
Supporting People Grant
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Mind Monmouthshire LaunchMind Monmouthshire Vice Chair John Matthews meets Nick Ramsay. In June 2013 to celebrate the launch of Mind Monmouthshire as a Charity and a LTD Company Nick Ramsay, AM for Monmouthshire came to visit us at our refurbished Cross St offices.
Helen Jones and Chris Browning talk to Nick Ramsay about Tenancy Support in the Community.
Nick Ramsay listens to Nick Price and Siobhan Brereton as they explain their rolein the HiWay project.
AcknowledgementPhotographs taken byRose Edwards,Abergavenny
Supported Living
HiWay
SIGNS
Personal Support
Welfare Rights
Leasehold Properties
Investment Income
Transferred from old charity
Incoming Resources June 2014 to March 2014
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£164,644.00 10.48%
£101,515.00 6.46%
£90,430.00 5.75%
£4,807.00 0.31%
£10,283.00 0.65%
£237,225.00 15.09%
£4,127.00 0.26%
£958,601.00 60.99%
Total £1,571,633.00
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L
Governance Costs
Supported Living
HiWay
SIGNS
Personal Support
Welfare Rights
easehold Properties
Costs of Generating Voluntary Income
Resources Expended June 2013 to March 2014
£40,290.00 6.14%
£142,449.00 21.69%
£142,449.00 21.69%
£88,214.00 13.43%
£3,889.00 0.59%
£18,793.00 2.86%
£215,294.00 32.79%
£5,303.00 0.81%
Total £656,681.00
Mind Monmouth Ltd, Trading as Mind Monmouthshire is a Registered Charity (1150165) and a Company Limited by
Guarantee (4715435). Registered in Wales.
45b Cross St, Abergavenny,
Monmouthshire NP7 5ER
01873 858275
[email protected] www.mindmonmouthshire.org.uk
Monmouthshire