michelle.henn@ricoh.co.za+27(0)41 3640264+27(0)711647617

20 Slides

30 Minutes

- Mimecast Company Introduction

- Introduction to Mimecast UEM

- Email and “chains of custody” w.r.t compliance

- Customer Case Study

Questions

Agenda

UK based with global operations 300% year on year growth Protects and stores millions of email everyday 100% focus on email Coverage in all vertical markets Largest on-line archive client Recognised innovation in SaaS Unified Email Management (UEM) #1 Software + Services (SaaS) vendor 99% client retention Over 1,200 customers (200+ in RSA)

About Mimecast

Software + Services (SaaS)

Software + Services vs. SaaS LAN based software is not dead

A hybrid strategy probably makes sense

End user / IT manager Is more consistent with existing Microsoft investment

Solution Provider (reseller) Extends their Microsoft LOB nicely

Creates “services drag” revenue opportunity

RSA Clients Include

•Exchange Server

•Exchange failover server

•Email marketing

•Anti - virus

•Anti – spam Appliance

•Disclaimers

•Hygiene Gateway

•Encryption

•Archive Index Server •Archive storage

volume

•Archive data backup

•Archives SQL Server

The Corporate email problem

Despite best efforts

75% likelihood of unplanned email downtime in a given year 14% likelihood of planned downtime in a year Average downtime is 32.1 hours 29% between 4 and 24 hours 43% lasted > 24 hours

Reasons Server Hardware failure – 35% (18.1 hours) Connectivity loss – 19% (27.4 hours) Database corruption – 16% (9 hours) SAN corruption – 16% (25.5 hours) Natural disaster – 14% (60.8 hours) Theft - 2% (48 hours)

LAN versus MSP versus MimecastLAN MSP/ISP MimecastPros Pros Pros• Control • Resilient infrastructure • Software+SaaS alternative

• Proactive management • No capital outlay • Real-time control

• Responsive management • No ongoing maintenance • Highly resilient utility grid

• Off-site • Off-site, geographical diversity

• Fast to deploy • Best of both LAN & MSP/ISP

Cons Cons Cons• Single POF • Little or no control • Less customization options

• Clustering still fails • Aggregation of solutions • Bandwidth

• 1st Line of Defense • Primarily security focused

• Capital expenditure • Still requires on-premise

• Management overhead • Clustering still fails

• Complexity • Often legacy technology

• Time to deploy • ISP lock-in

Market shifts to SaaS

By 2011, 25 % of new business software will be delivered via SaaS.

Software as a Service will be the business model of choice by 2008

Most organizations now recognize that e-mail is as critical to the well

being of the firm as the phone and consequently want to provide full

redundancy, as they would with any other mission-critical system. This

has created a need for off-site redundancy in the case of a catastrophic

failure.

Source: Gartner

Introducing ‘Unified Email Management™’ Security and Policy Enforcement Continuity E-mail Storage Management Compliance & E-Discovery Data Leak Prevention & Content Filtration

Everything for the inbox - All ancillary services for email Total control, visibility and end-to-end management Software-as-a-Service: no software or hardware to implement Suitable for organisations of all sizes Connect in hours

Reduce costs by up to 75%

Protects existing investments

•Coming Q3 2008

Security

Spam protection, no quarantine required

- Unique Ect compliant approach

- Zero content based False Positives

Prioritisation of legitimate email

100% virus protection record

Directory harvest attack protection

Denial of Service protection

Mimecast Security success:

Continuity Email is mission critical

- Employee, partner and customer aggravation

- Lost employee productivity

- Damage to reputation

- Regulatory breaches

- Lost trade

Downtime is more visible than ever

Outage both scheduled & unscheduled

Mimecast keeps your users working during an outage

During an outage, Mimecast enables work to continue with:

Incoming: access new incoming email that can't be delivered to primary email servers

Historic: Run rapid searches and access historic email (up to 10 years of data)

Create new messages , read, reply, forward

Drivers for Email Retention

Continuity of access to historical email

Corporate Governance

- Acceptable Use Policy

Potential litigation

Compliance

Email storage Management

Archiving the hard way: In house (DIY).

Consider:

Fast growing & unpredictable data volumes

Software management costs

SAN management

Handling Data Migration

“Bottomless” mailbox

Search & retrieved archived email in seconds

- LAN like speed with carrier-grade infrastructure

- Tamper-proof immutable storage

Unified email management™ – single interface, one cost

Ingest existing email – take your pain away immediately

Both external and internal email archived

Single point of control for global email data

Archiving the easy way. Mimecast

Compliance & e-discovery Meet legislative and compliance requirements Strong chains of custody

- “Cradle-to-grave ownership” - Complete email data set to support litigation - Forensic level auditing

Immutable storage – write once - Tamper proof - Deletion proof

Affordable fixed-cost bottomless compliant archive Role based access and accountability

Retention for Compliance

CIA Triad

Confidentiality of email must be ensured

Integrity of email must be ensured

Availability of archive must be maintained

All permutations of the email must be

archived

Strong chains-of-custody required

Must provide quick and easy discovery

Confidentiality

Integrity Availability

Retention Reality

• Retention is just one link in the email chain– Firewall; Denial of Service prevention; anti-spam; anti-

virus; anti-phishing; email routing; Intrusion Prevention; disclaimer management; continuity; email marketing…

• Links not integrated- Weak chains-of-custody: Integrity- Each component may alter or generate messages: Integrity- Independent logs: Confidentiality - Total resilience difficult: Availability

• Maintaining long term archive storage is expensive- Migrations risk to integrity and decrease availability

Data leak prevention & content filtering Detect inappropriate content

Keep internal content internal

Weighted dictionaries

Intelligent identifiers

- Credit card numbers

- National Insurance numbers

Prevention of leakage of documents from file shares

Case Study: Transnet Group

Transnet Group- 16,500 end users, multiple offices

Original Configuration 2005: Developing Email Management- Exploring Managed Service AV/AntiSpam, On-premise email hygiene gateway, No email archiving system, Tape backup for email continuity - Aware of need to implement a cost effective strategy

New Mimecast configuration: - Unified Email Management - Started with Mimecast for security - Phased in continuity services - Turned on archiving in 1 day - Annual cost savings close to 55% - Radical reduction in risks and downtime

Case study: Growth-Point Properties Largest JSE listed property group (ex Investec Properties)

Original Configuration: “Fragmented” email architecture shared with Investec Private Bank

Managed Service AV/AS, On-premise email hygiene gateway, & email archiving system, Backup to tape, DR Site for email continuity

Each application causing some degree of difficulty

Expensive & lengthy process to duplicate Investec infrastructure

New Mimecast configuration:

Unified Email Management, all key requirements in one solution

Continuity platform for Exchange 2007 & while migrating from 2003

Unlimited offsite email storage with triple redundancy

Strong “chain of custody”

CID standardisation

Annual cost savings close to 60%

Case study: Innovation Group Multination solution providers to the global insurance industry

Original Configuration: “Fragmented” email architecture, embarked on a modernization project

On-premise email hygiene gateway

Tape for DR strategy, no email archiving

Each application causing some degree of difficulty

New Mimecast configuration:

Unified Email Management™, all key requirements in one solution

Instant deployment

Continuity platform for Exchange 2003 & load-shedding

Improved email security with zero management overhead

Unlimited offsite email storage with triple redundancy

CID standardisation

RecapMimecast delivers:

All ancillary email services, one interface and one cost Strong chains-of-custody No hardware, no software to manage, upgrade, patch and

replace Performance and granularity of a local solution Massively parallel secure data centres Protection from spam and malware in protocol with no

quarantine Always on access to email from within Outlook Access decades worth of historical email within Outlook Keep inappropriate content out and intellectual property in

Mimecast reduces costs, complexity and management overhead while solving key technological challenges....

Recap Mimecast #1 Software + Services(SaaS) vendor

Mimecast is 100% focused on Unified Email Management (UEM)

Global footprint

Operating in South Africa since 2004

Over 1,200 customers (over 200 in RSA)

Largest SaaS Email Archiving client globally

Mimecast is a channel focused company (90% of our revenue)

1st local SaaS vendor to offer ZERO bandwidth costs

Mimecast reduces costs, complexity and management overhead while solving key technological challenges....

Questions ?