millennials & traditional hr tools......and results internal customer satisfaction hr css 2012:...
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Millennials & traditional HR tools … ? Pavel Jireček, T-Systems Slovakia
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Introduction
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HR IN 2007 WE STARTED FROM SCRATCH…
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Management development and mindset change
5 FOCUS AREAS
Employer Brand Company culture
Company processes Quality of HR services 5 5/6/2016 Pavel Jireček
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“The culture of an organisation depends on the behaviours of its leaders.” Larry Bossidy, former CEO Allied Signal/Honeywell
“The culture of an organisation depends on the behaviours of its leaders.” Larry Bossidy, former CEO Allied Signal/Honeywell
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...AND RESULTS INTERNAL CUSTOMER SATISFACTION
HR CSS 2012: Index Matrix (base year: 2011)
Manager - Index 2011
Manager-Index 2010
Konzern 6,9 6,9 T-Systems 6,7 6,6 IT Services Hungary 7,1 8,5 T-Systems Austria 7,8 8,4 T-Systems Brasil 6,0 5,5 T-Systems Czech Republic a.s. 8,0 6,9 T-Systems France 5,1 2,5 T-Systems Iberia 3,4 3,5 T-Systems Italia S.p.A. 6,6 6,3 T-Systems Malaysia Sdn. Bhd. 4,6 6,4 T-Systems Mexico 7,5 3,5 T-Systems Nederland b.v. 4,7 5,6 T-Systems North America 6,1 5,8 T-Systems Schweiz AG 7,1 6,8 T-Systems Slovakia - ICTO 5,1 5,4 T-Systems South Africa 8,3 7,6 United Kingdom 6,6 4,5
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...AND RESULTS EMPLOYER OF THE YEAR 2011 – 3rd place in region of Praha
2012 – 3rd place in region of Praha, 8th place in national round
2013 – 1st place in region of Praha, 7th place in national round
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… Results t-systems CZ
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DEUTSCHE TELEKOM IN SLOVAKIA
Slovak Telekom T-Systems Slovakia DT Shared Services
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T-SYSTEMS SLOVAKIA
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3866 4400 819 707
2015 EMPLOYER 2 #
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T-SYSTEMS SLOVAKIA COMPANY & portfolio RAMP-UP
Company Established
Jan 2006
664 employees
2007
1,493 employees
2009
2,136 employees
2011
2,890 employees
2013
Monitoring, Open Systems
SAP Basis DTAG Applications
Cloud Computing
Project / T&T Mgmt Telekom IT strategic nearshore Shared Service Centre FC
Service Mgmt
2014
3,226 employees
SW Development
2015
3,657 employees
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T-SYSTEMS SLOVAKIA People
70% MILLENIALS 31 AVERAGE AGE
800 KIDS UP 5 YEARS
75 % UNI EDUCATION 63% IT EDUCATION
100% ENGLISH EPEAKING 47% GERMAN EPEAKING
262 FTE TOP CERTIFICATES 10% ATTRITION
28,44 % FEMALE MG 1-5
3679 EMPLOYEES ON BOARD
160 FTE IT FARMS 69 FTE DUAL EDUCATION
160 + 50 STUDENTS ON PRACTICE
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Millennials
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MILLENNIALS
16
75 % 2025
Source: http://barnraisersllc.com/2014/05/facts-millennials-market/
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MILLENNIALS
Work-life balance & Flexibility
Career Advancement
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Millennials
Millennials Traditional HR tools
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...does it work ? 5/6/2016 Pavel Jireček
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Millennials @ T-Systems Slovakia
collaborative work culture
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Project management
Expert Competence Group
Lead Incident Managers
Quality management
Developers
creating communities & networking
CSR & volunteering activities
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don’t hire - attract
employer branding
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Millennials @ T-Systems Slovakia
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don’t hire - attract
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Millennials @ T-Systems Slovakia
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building TSSK employees community
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helping & supporting & celebrating
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Connected life @ T-Systems SLOVAKIA
Pavel Jireček
80%
Hackathon is a world-wide known event in which computer programmers and others involved in software development collaborate intensively on software projects in competition with other teams. The main purpose of 24-hour long coding is to create an IT solution to help the citizens who are living in Kosice and simplify their everyday life. In the cooperation with the TUKE and City of Kosice.
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CoderFest Evening event for University students, studying Electrical engineering & IT, organized by Telekom IT with aim to socialize, find students with potential and collect CV’s. Also, portfolio of Telekom IT is presented to students.
SportTify Sports day for University students organized with aim to socialize and collect CV’s from students. During this event, portfolio of Telekom IT was presented to students.
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Connected life @ T-Systems Slovakia
TSSK & SOCIAL MEDIA
20%
10% 25%
4%
80%
2 759 followers
917 followers
20 official videos 19 500 views 550 followers on Telekom Social Network
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Connected life @ T-Systems Slovakia WE FOCUS ON REGION OF EASTERN SLOVAKIA
20%
80%
• City of Kosice - Founding member of Coalition 2013+, long term support for project Košice – European Capital of Culture 2013
• IT Valley Association - Co-initiator – Initiative to develop Kosice city and neighborhood to a top IT location in the Middle European Region.
Carpathian Foundation with Donation Fund- Support the development of communities and employees and their volunteer involvement. Generate education opportunities for young talented people. In I. pillar – 16 students supported by scholarship (€1 400/student). In II. Pillar – 17 supported projects (total €22 794)
• Educational System – Dual Education programe, cooperation with local Universities
• Active member of Amcham Slovakia • Various external projects involvement: Kosice Peace Marathon, Imaginacie, Nuit Blanche.
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Connected life @ T-Systems Slovakia
TSSK – LOCAL BRAND RECOGNITION*
20%
65% … already know someone in the company 56% … know the industry segment we are in The most common misconception in product
recognition is that we are a mobile/landline operator
Survey sample: Aged 15-19 or 25-29 2/3 were women Students (HS) or in a stable employment
We are hitting right here: 30-69 years old group Unemployed and self-employed Post-grad students, students with higher education
11% I don’t know
I know/recognize
89%
*TSSK Internal research on the pattern of 100 respondents, area of Kosice, surroundings
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Millennials @ T-Systems Slovakia
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TSN (Telekom Social Network)
we do not block facebook equipment to work remotely –
smart phones
multitaskers & connected & tech-savvy
HR automation intranet / portals
social media
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HR automation in 2015/2016
Pay slips in electronic version for all employees sent via company email Cost saving and time effectiveness
Electronic version of meal vouchers = contactless cards Eliminated risk with dispose of stationery postal and time effectiveness
Regular data available in CHRIS on all unit levels – on call duty, overtime, vacation, salary overview, contracts for definite & indefinite period of time, etc. – no reports needed to be prepared manually
Currently in TESTING mode
Approvals from company mobile devices for managers, Reduce administration effort for management Currently in TESTING mode
Creation of new requests and update of existing requests based on internal and ARAMIS needs
E-pay slips
E-meal vouchers
Reporting 2.0
Chris Mobility & updates
Service portal updates
Creation of new HR Portal (HR product orientation) with easy find and updated info for our customers and ARAMIS needs New HR Portal release
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HR AUTOMATION - Job view application
Internally developed with no costs,
http://jobview.sk-kosice.t-systems.sk/
Roll out planned for 04/2016
Includes:
information about complexicity of the position
benefit budget
where the position is located within our job model
where the position is located in org. structure
job description of the position.
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http://jobview.sk-kosice.t-systems.sk/http://jobview.sk-kosice.t-systems.sk/http://jobview.sk-kosice.t-systems.sk/http://jobview.sk-kosice.t-systems.sk/http://jobview.sk-kosice.t-systems.sk/
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Internally developed by Telekom IT
Roll out planned in Q2/2016
Managers can approve:
Vacation
Overtimes
On-calls
Mobile Work
Time-Off from OT work
CHRIS IN SMART PHONES
Currently in TESTING MODE
CHRIS in Mobiles
HR INNOVATIONS 2016
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HR INNOVATIONS 2016
SOCIAL TALENT
20%
10%
4%
80%
2 759 followers
917 followers
to find more higher quality candidates faster than anyone else use of technology to attract, source and engage with candidates online to increase recruiter productivity in web e are in shorter time to hire for business attract more higher quality applicants to our website
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Millennials @ T-Systems Slovakia
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sport events
health weeks
flexibility & work-life balance home office
diversity & family care part-time jobs
T-bands
summer camps Kindergarten planned
teambuilding events
discounts and competitions
scrum teams
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doctors in the office building
coach & psychologist
sports day
futsal league badminton tournament
ice-hockey league running advisor Marathon support
sports & fun park for free
entertainment & party
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Millennials @ T-Systems Slovakia
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Millennials @ T-Systems Slovakia
recognition & transparency
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customer recognition Best leader
Best employee recognition portal
recognition leadership forums
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Quality Award Program jam sessions
innovation& idea management tool
TSSK News
employee surveys
open door days
round tables leadership communication
meetings
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GUIDING PRINCIPLES
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Millennials @ T-Systems Slovakia
career advancement
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Talent management Succession management
Expert development
Leadership development
2005 training events organized
LTP - 25 graduates / year 32 acting / deputy
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Coaching sessions
Performance & potential review
Dual education
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JOB MODEL TSSK
HORIZONTAL VIEW REFLECTS THE JOB COMPLEXITY. HIGHER ROWS = HIGHER COMPLEXITY LOWER ROWS = LOWER COMPLEXITY
VERTICAL VIEW REFLECTS THE JOB FAMILY AND CLUSTER THE POSITION IS IN
AIM RECRUIMENT CAREER PATH REWARDING PERFORMANCE MANAGEMENT RESOURCE MANGEMENT
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TRAINING & DEVELOPMENT IN TSSK PERFORMANCE & POTENTIAL REVIEW
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Career planning
Welcome day
Job rotation
Coaching
Mentoring
On the job training
Initial package
Specific trainings
Talent management
Talent acquisition
Talent identification
Talent development AC (LTP, Academies)
LQG
PPR
Talent management
International exchange programs
Upskilling
International trainer‘s certification
Initial package
ARGO Coaching
Individual trainings and coaching
Induction program
Leadership forum
Top Leadership
MBA
HR DEVELOPMENT PORTFOLIO
Internal trainer‘s role
LTP
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Manages Approval Process Flow Manages Development of a Direct Report Manages Self-Development Keeps the Training History Contains the Training Catalogue Ensures Reporting Functions as Informational Platform
TRAINING & DEVELOPMENT IN TSSK TRAINING MNG
Training organization Monthly approval process via report Training plan
To be audited in 2016 by internal auditors
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TRAINING & DEVELOPMENT IN TSSK MANAGEMENT CAREER
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PROGRAM DESCRIPTION
• Experience sharing and leadership development in Leadership panels/coaching forums • Participants: 4 Groups of Head of DepartmentsT + one group of TSSK Management Meeting and BoD • Group Size: 10 leaders • Time: 3 x 2 days per group/session, offsite
VALUE OF THE PROGRAM
• Further develop of leadership experience of HoD and higher level of managers • Support them in their daily issues and foster cooperating across TSSK • To support the coaching culture and empowering of managers
TRAINING & DEVELOPMENT IN TSSK LEADERSHIP DEVELOPMENT PROGRAM
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“TALENT PATHWAY” WORKSHOP in december 2015
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DT CHANGE FACILITATION MODEL
• Agile approach to change management developed by SHARE GROUND. • We believe that the knowledge is in the system. • The pilot group represents the system. • We have selected the representation from 3 PoP organizations and
different levels (affected target groups by change). • Pilot group designs a prototype to test/learn, then adapts the solution and
only then rolls out in the company.
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Results T-Systems Slovakia
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72%
78% 78%
81% 83% 84%
65%
70%
75%
80%
85%
Employee Satisfaction
Revenues and EBIT
81,8 96,11
108,95 117,2
3,83 4,32 11,5 9,21
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2012 2013 2014 2015
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Thank you ! Questions ?
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