Get the Winning Edge with Microsoft Online Services

Mark AydelotteOwnerTech Plus Solutions

Agenda• Who are we?• Introducing Microsoft Online Services• Overview of Solutions

• Streamlined Communications• Simplified Management• Security and Reliability

• Demonstration• Pricing and Licensing• Next Steps

Who We Are

Tech Plus Solutions856-729-8378

Your Microsoft Online Solutions

Provider

Microsoft Online Services are enterprise-class software programsdelivered as subscription services, hosted by Microsoft and soldthrough partners. Microsoft Online Services include Microsoft®Exchange Online, Microsoft® SharePoint® Online, Microsoft®Office Live Meeting and Microsoft® Office CommunicationsOnline.

Microsoft Online ServicesEnterprise class software delivered via subscription services hosted by Microsoft and sold with partners

Microsoft Online Services Business Productivity Online Suite

New

Key Benefit PillarsBusiness Productivity Online Suite

• Anywhere access—desktop, mobile, Web • Seamless user experience across

workloads• Team collaboration and conferencing• Real-time communication

Streamlined Communication

Business-Class Security and Reliability

SimplifiedManagement

• Always up-to-date technology• Lower rollout and run rate cost• Improved agility and resource utilization• Active Directory® synchronization

• Data hygiene supported by multi-layered antivirus and spam filtering

• Highly secure data access for users via HTTPS

• Geo-redundant data center architecture with Cyber-trust and SAS70 compliance

$

Streamlined Communications

Enable Anytime Anywhere Access

Communicate and collaborate seamlessly across applications and devices

Instant MessagingEmail

Web Conferencing

Document Sharing PresenceCalendaring Work Flow Mobility Offline Access Archiving

Enable Anytime Anywhere Access

Unified access point for all Online services

Subscription and Trial

Web AccessService

Administration

Trial and Buy User

Management Settings Support Tools

Anywhere Access without VPN

Single Sign On Application

Access SharePoint Links Downloads Password Reset

Rich Client Access

IT Pro End User

Enabling Software + Services: Integrating access online as well as on-premises

HQ

Branch Office

Enable Anytime Anywhere Access

Streamlining Sales CommunicationsEnterprises can struggle to meet deadlines accurately with a time-consuming process using a number of disparate systemsContributors

CustomersApprover

Sales Manager

Submit more proposals without adding resources

Keep a central repository of templates, reusable content, working documents, and completed proposals

Focus efforts on the most promising leads, based on systematic evaluation of risk and return

Create proposals that comply with customers’ standards and government regulations

Collaborate with internal and external resources while enabling workflow governance and intellectual property security

Challenges: keeping up with the volume and complexity of information flow

Customers

Sales Manager

ContributorsApprover

Streamlining Sales Communications Enterprises can benefit from a centralized and structured proposals solution

Streamline the proposal process

Enable higher quality content creation by using repeatable content

Properly evaluate incoming requests to engage the highest value opportunities

Meet deadlines and speed up content creation

More effectively manage best practices, content libraries, and completed proposals

Benefits of a Sales Proposals Solution

13

Streamlining Service CommunicationsWhy Organizations Need to Deliver an Efficient Responsive Service

Required information not available to customer representatives on time

Unable to route issue escalations efficiently

Poor customer experience resulting in loss of customer and lowered sales

Not using collected customer service information to improve product or service

Higher operational costs

Current Scenario: Lack of Responsive Service

VP

Customer Service Representative

Account Manager

Customer

Subject Matter Expert

14

i

Streamlining Service Communications

Improved customer responsiveness through better customer and product information views

Better collaboration options for routing complex customer issues

Centralized information capture for service and product improvements

Consistent tracking and integrated data access for response level monitoring

Benefits of a Responsive Service Delivery Solution

Account Manager

Customer

Subject Matter Expert

VP

i Customer Service Representative

Streamlining OperationsCollaborative Product Development

Customer Engineering Suppliers Engineering Customer

Typical Engineering Change Process

Prolonged product development cycle

Higher product development costs

Cannot work with development teams outside of the U.S.

Challenge: Slow Time to MarketComplicated and obsolete product line

New products not meeting customer needs

Engineering receives updated designs

Internal and external suppliers are notified

Customer feedback triggers change

Engineering team decides appropriate process or design change

New product or service is sent to customer for feedback

Streamlining Operations

Faster time to market

Enhanced collaboration for global engineering teams

Reduced development costs

Better customer satisfaction

Improved product portfolio

Benefits of a Collaborative Product Development Solution

Suppliers

Design Engineer

Program Manager

Product Manager

Production Manager

Procurement Manager

Simplified Management

Always up-to-date capabilities at a predictable cost

Simplified Management

Key Benefits• Up and running quickly• Latest software • No more server

upgrades• Subscription-based• Predictable cost• Optimize productivity

Basic Standardized Rationalized Dynamic

IT Is A Cost Center

IT Is An Efficient

Cost Center

IT Is A Business Center

IT Is A Strategic

Asset

Software + Services Accelerate the Journey

• 99.9% uptime with financially backed service level agreements

• SLA tiers• Uptime between 99% and 99.9% 25%

payout• Uptime between 95% and 99% 50%

payout• Uptime less than 95% 100%

payout

• Excludes planned downtime

Simplified Management

Guaranteed Uptime

• ISA for pre-authentication

• Authentication and content encrypted via HTTPS

• Strong user passwords

• Forefront for SharePoint (Server side anti-virus – Microsoft Antimalware Engine, Kaspersky Antivirus Technology, Norman Virus Control, Sophos Virus Detection

• Data separation between organizational units through strong security boundary of Site Collections

• Active Directory (AD) provides secure and reliable user management

Simplified Management

Access Control

Business-Class Security and Reliability

Business Class Security

Protect from spam and malware, satisfy retention requirements and encrypt data to preserve confidentiality

SPAM

Internet

COPY

COPY

(Optional)

(Optional)

• SQL Mirroring

• Raid 1+0 for content, search and logs

• Data Protection Manager (DPM) backups

• Backup and Recovery− Data backed up once a day− Backup retention for two weeks

• Backup replication into secondary data center

Business Class Reliability

Data Backup

Demonstration

Pricing and Licensing

Microsoft Online Subscription ProgramOrdering Mechanism

Microsoft Online Services Customer Portal (MOCP)• URL:

https://mocp.microsoftonline.com, or select ‘BUY’ or ‘TRY’ from www.microsoft.com/online

• Purchases for Microsoft Online Services are placed either by the customer or with the help of a Partner through MOCP

• Additional orders, renewal choices, and activation also occur through MOCP

Standard Service Offerings

27

Exchange Online Standard

Office Communications Online (Future Release)

Office Live MeetingStandard

Office SharePoint Online Standard

Deskless Worker Suite(Future Release)

Business Productivity Online Suite

(BPOS)

Includes:Exchange Standard

SharePoint StandardOffice Communications

LM Standard

Core Offerings

Exchange Online Deskless Worker

SharePoint Online Deskless Worker

Initial six month promotion will offer a discount off the BPO Suite

Customers will receive license rights to the OC Online service through the suite for use

after its release

Deskless Worker offerings available early H2

Agreement Types

EA & EAS

Non-EA VL 1 Year Agreement Only

Evergreen – Auto Renewal

Billing Starts Immediately

Monthly or Annual Billing

VL Coterminous with EA

Attached to Current EA

Billing Starts Immediately

Billing Consistent with EA

All Services - Standard

Only BPO Suite Step-Ups & Deskless Worker Suite - Standard

28

Dedicated SSA 3 Year Agreements

Non-VL Agreement

Specific Contract Terms

Billing Starts at “Service Acceptance”

All Services

How we can help you succeed• Procuring Microsoft Online Services: help

customers learn how to use the new capabilities of Exchange Online, SharePoint Online and Office Live Meeting.

• Deployment and Migration: to Exchange Online, SharePoint Online and Office Live Meeting, easing the process of transition for employees to Microsoft Online Services

• Managed Services: help customers with managed

• services for desktop management, desktop optimization, addition of CRM & ERP Online

• Solutions, etc , etc.

Next Steps

• Assess your business and technology needs

• Set-up trial of Business Productivity Online Suite www.mostrial.com

• Start preparing for deployment and migration

© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

TECH PLUS SOLUTIONS

Appendix

Licensing and Pricing Additional Slides

Service Offerings List USL Price (Monthly per User)

List Step-Up USL Price (Monthly per User)

Exchange Deskless Worker $2.00 No Step-Up

SharePoint Deskless Worker $2.00 No Step-Up

*Deskless Worker Suite (25% Discount) $3.00 No Step-Up

Exchange Online Standard $10.00 $8.61

Office SharePoint Online Standard $7.25 $5.32

Office Communications Online(Instant Messaging & Presence) $2.50 $1.86

Office Live Meeting $4.50 $2.95

BPO Suite (38% Discount)• Exchange Online Standard• Office SharePoint Online Standard• Office Communications Online• Office Live Meeting Online

$15.00 $12.15 (from CoreCAL)$9.93 (from ECAL)

User Subscription License Retail Pricing

34

“Attached “ Service Offerings Add-On USL

Additional Exchange Storage (Can’t be attached to Deskless Worker SKU) $2.50/GB

Additional SharePoint Storage (Can’t be attached to Deskless Worker SKU) $2.50/GB

* Deskless Worker SKU’s to be released later in the Fiscal Year

Microsoft Online Subscription ProgramBusiness Policy Rules

•5 user minimum on initial order of online service (no minimum thereafter for additional orders of same service)

Minimum Order

•Price volume discounts available

•Price promotions may be available

•Prices are non-negotiable

Price Discounts

•Billing will occur monthly over the subscription term. (Annual payment option available shortly after launch)

•Credit Card payment is available. Invoices only for > $500 per month

Billing and Payment

•Subscription term is 12 months

Annual Subscription

•First Subscription Term: Customers have 30 days to cancel, but must pay for the first 30 day period.

•Subsequent Terms: Customers can cancel with 1 month notice

30 Day Cancellation

•Subscriptions will automatically renew at end of term, unless opted out on https://mocp.microsoftonline.com

Auto-Renewal

•Partner designation on the Customer Order triggers fee payments to Partners (must be enrolled through Quickstart). For more information see https://partner.microsoft.com/online

Partner Fee

Protect Investments in CAL Software Assurance

Step-Up UserSubscription License

New or ExistingSA Agreement

UserSubscription

License

USLAgreement

Credit for Software Assurance

USL – User Subscription License Provides non-perpetual rights to an Online Service with no buy-out rights Does NOT require a prerequisite CAL with Software Assurance or Subscription license to purchase

Step-Up USL – Step-Up User Subscription License DOES require a prerequisite CAL under Software Assurance or Subscription license to purchase Must continue to renew perpetual CAL & Software Assurance agreement to retain “step-up” rights

Services Are Licensed on a Per User Basis

Software Assurance

PerpetualClient Access License

Additional Step-Up USLAgreement

36

WITH

Dual Access License Rights

Online Service Rights

Microsoft Hosted Servers

Customer Servers

Internet

USL

*Customers still must buy on-premises Server Licenses

User Subscription License can be used with the service and with on-premises servers

SharePoint Example

Customer purchases SharePoint Online User Subscription License

Licensed User can use the USL to access the Service

Customer purchases SharePoint Server licenses for their on-premise servers

Same Licensed User can use the USL as a Client Access License to access On-Premises Servers 37

On-Premises Rights

BPO Suite Part of Platform EA

Platform EA

Windows:Vista

Office:Office Pro Plus

CAL Suite: Core CAL Suite

New or ExistingPlatform Enterprise Agreement

Attach BPOS SuiteStep-Up USL to EA

+

+

BPO Suite Step-Up from

Core CAL USL

• Services only offered per user

• Device CALs have 1:1 relationship with Step-Up USLs 1 Device CAL qualifies for 1 Step-Up USL

• Deskless Worker Suite can be purchased in EA

• BPO Suite is attached to an EA as an Additional Product

• Step-Up licenses offered for Core CAL & ECAL Customers BPO Suite Step-Up from Core CAL

BPO Suite Step-Up from ECAL Suite

+

38

Advanced Server Features Required

Dedicated Hardware Required

Lowest Cost

Service Platform Decision Tree

Quick Deployment

Yes StandardLess than 5K Users

Yes

Yes

Yes

Yes

Standard

Standard

Dedicated

Dedicated

Customer Priority Platform

39

Deskless Worker Suite (Future Release)

40

• OWA Light Only Access • 100 MB Mailbox (No Additional)

• AV/AS• Access to GAL• Personal Contacts• SharePoint Access (0 MB)

• Word / Excel / PPT Viewers

• Client Connectivity• Mobility• Additional Storage

Exchange to 1GB SharePoint to 250MB

• Application Sharing • OCS Capabilities

Deskless Worker Needs

Information WorkerKey Differentiators BPO Suite

Deskless Worker Suite

Segments employee user population and addresses each segment’s real needs

Provides high value to companies with a large mix of IW’s by giving users rich functionality to match their needs

Provides a low cost option to companies with a large mix of Deskless Workers with lower functional requirements

BPO Suite Discount

41

$ 10.00

$ 7.25

$ 4.50

$ 2.50

$15.00

Sum of Components = $ 24.25

Exchange Online

SharePoint Online

OfficeLiveMeeting

Office CommOnline

BPO Standard Suite

38% Discount

Product Details, Roadmap and International Availability Slides

Server featuresDeskless

Standard(No

minimum)

Dedicated(5000 Seats

Min)

Unified Messaging Messaging Records

Management Exchange Web

Services/WebDAV

Message Archiving Active Sync Mobility Outlook Connectivity Anti Virus, Anti-Spam Shared contacts, tasks E-mail, shared calendar, OWA

Internet Sites

Read Only

Extranet Collaboration Custom Code Support Excel® Services Enterprise data search Site search My sites Enterprise/Web content People and personalization Blogs, Wikis, Intranet sites Templates and Web parts

Federation/compliance

N/A

1:1 PC video and voice Communicator connectivity IM/presence awareness Call management PSTN connected voice

Multi-party voice and video Application sharing Live Meeting Web access

Offering Details

Server Technology Microsoft Online Services

Messag

ing

Collab

ora

tion

Com

mu

nic

ati

on

Current Feature

Future Release

RoadmapH2 2008 H1 2009

• Single Sign On• Forefront Integration• Next Generation

Archive

• Standard and Pro • International

Available

H2 2009/2010

• Standard US• Dedicated

Worldwide

• International Available

• Deskless Worker

• Standard US• Dedicated

Worldwide

• Standard Beta

• International Available

• Deskless Worker

• Standard GA• International Available

• Service Update

• Wave 14 Updates

• Wave 14 Updates

• Wave 14 Updates

• Wave 14 Updates

• Directory Service Enhancements

• Forefront Reporting Integration

• Service Update

Data Centers

• United States

• Dublin

• Singapore

• Amsterdam

Service Portal

Languages

• English• French• German• Spanish• Japanese

Markets*

• Australia• Austria• Belgium• Canada• Denmark• Finland• France• Germany• India• Ireland• Italy• Japan• Netherlands• New Zealand• Norway• Portugal• Singapore• Spain• Sweden• Switzerland • UK

* Markets subject to change

International Availabilities in 2009