2011

Get tools to boost your success, whether your firm is in IT, advertising, legal, accounting, engineering, real

estate, or another service industry.

With Microsoft Dynamics CRM, you can:

• Gain deeper insights into your business

and attract and retain clients with a

360-degree view of your customers.

• Drive more business by optimizing the

client management life cycle.

• Quickly develop custom, easy-to-use

solutions with the application

development platform components and

the xRM framework.

PROFESIONAL SERVICES

Project Management

Manage projects more efficiently with the ability to track, monitor, and get highly detailed information about each project, activity, and task. With a comprehensive view of your customers and streamlined processes, it’s easier to complete projects on time and within budget.

• Deliver real-time views of client information across the enterprise, so everyone is working from the same data.

• Track activities, tasks, and expenditures and associate them with specific projects.

• Create personal, workgroup, departmental, or federated workflows with a handy wizard.

• Automatically assign activities to specific individuals or groups and use rules-based escalation to address issues in a timely way.

• Provide project administrators with dashboards to view project status at a glance.

3

COSTUMER MANAGEMENT

Create strong customer relationships that help build repeat business and loyalty. With each new project, you can add to a knowledge base that you will be able to tap for future projects. As you become more customer-centric, you can improve profitability and customer service to gain a competitive edge.

• Manage and track all customer-facing activities.

• Identify trends and provide personalized service with access to real-time, actionable data.

• Use shared document repositories to improve the quality and efficiency of organizing teams, meetings, and deliverables.

• Take advantage of document version controls to accelerate approval workflows and deliver better service.

• Benefit from advanced security that helps protect client and firm data.

Resource Management

Maintain up-to-date information about resources and their availability and provide that information to your staff. With the ability to integrate your CRM data with existing systems, you get the data you need to quickly address changes and stay within time and budget requirements.

Get a centralized view of staff calendars and resources to make scheduling easier.

Save time with simplified visual scheduling of both people and resources.

Gain increased visibility into how well current scheduling and resource allocation are meeting your company goals.

Set up a catalog of your services to track sales, incidents, and contracts and proactively identify issues.