microsoft dynamics 365 - the mordern retail platform
TRANSCRIPT
Dynamics 365 Pitch Deck
Microsoft Dynamics 365The Modern Retail Platform
Jon DickinsonDynamics Retail Specialist
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Dynamics 365 for Retail IntroductionThe Modern Retail EnvironmentThe Modern Store Fashion Retail videoRoadmap Update Dynamics 365 Operations for Retail
Agenda
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Microsoft Dynamics 365Business applications
PPT REM 4
CRMERP
Microsoft Worldwide Partner Conference 2016 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM3
Microsoft Worldwide Partner Conference 2016 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM4
MicrosoftDynamics 365
Sales
CustomerService
Field Service
Project ServiceAutomation
Operations
Finance
Marketing+ Adobe
Microsoft Worldwide Partner Conference 2016 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM5
Dynamics 365 Business Process SupportPurpose-built business applicationsSalesOpportunity managementSocial sellingContent collaborationMobile salesPlanning & managementIntelligenceCustomer ServiceOmni-channelPortalAgent enablementOnsite serviceKnowledgeIntelligenceMarketing *Field ServiceScheduling and dispatchAsset and warranty managementService agreementsInventorymanagementMobileIntelligenceProject Service AutomationOpportunity managementResource managementTime and expensesProject planningTeam collaborationCustomer billingIntelligenceOperationsRetail OperationsProcurement and sourcingSupply chain managementProject accountingHuman capital managementManufacturingFinancial managementIntelligence
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* Adobe and Microsoft announced plans for a strategic partnership. Microsoft will make Adobe Marketing Cloud its preferred marketing service for Dynamics 365 Enterprise edition.
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Business Intelligence analytics across all your retail data
2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Data
Interactive dashboardsWhy did it happen?
PredictionsWhat will happen?
RecommendationsWhat should I do? Decision automationDecision supportVALUE
Static reportsWhat happened?Manual processJourney from data to action Dynamics 365 for Retail Intelligence built-inDashboards and reportsPower BIForecastingArtificial Intelligence
Build 2015
2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM8
RecommendationsWhat should I do? Decision automationDecision supportAuto transition Slide
Build 2015
2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM9
Common application platform: PowerApps, Microsoft Flow, Common Data ServiceMicrosoft AppSource
Dynamics 365Intelligent business applications in the cloud
Azure IoT
Power BI
Cortana Intelligence
Marketing + Adobe
Sales
Customer Service
Field Service
Project ServiceAutomationOperations
Microsoft Dynamics 365
Customer Insights
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The modern retail environment
Headquarters
Supply chain and mobile workers
Retail App
Welcomevalued customer!
Collect data through customer opt-in to personalize the shopping experiencePERSONALIZATION
Send real-time offers & notifications based on customer locationREAL-TIME OFFERS
Retail App
Enjoy 20% Off Our New Line when you buy 2 items
20%OFF
NEW!
$Utilize secure device-to-device paymentMOBILE CHECKOUT
Retail App
JacketBootsDress$$$TOTAL: $$$
WISH LIST
WISH LISTEnable information-rich experiences in storeDIGITAL/PHYSICAL INTEGRATION
Retail App
Other colors available
PURCHASE
Boots $BUY
Integrate click-and-collect and customer wish lists into inventory decisionsREAL-TIME INVENTORY MANAGEMENT
ORDER PICKUPGive sales staff the data to deliver a personalized in-store experienceEMPOWERED WORKFORCE
Love these shoes! #Retailer
Gauge customer sentiment & trends through social mediaSOCIAL ENGAGEMENT
Employee App
CLICK & COLLECTRetail AppRetail App
Improve operations by acting on data insights and evolving business practices to keep pace with rapid changeINVENTORYOPTIMIZATION
Empower your field teams with mobile devices and apps powerful enough to handle daily businessRETAIL EXECUTION
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BlueGreenWhite
INTERACTIVE KIOSK
2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM11
Integrate click-and-collect and customer wish lists into inventory decisionsREAL-TIME INVENTORY MANAGEMENT
Connect with customers at the right time, right place with the right offersby gathering data from various points of customer contact to understand customer behaviors and respond with relevant offersPredict what customers want before they tell youusing predictive analytics solutions to create relevant cross-sell and upsell opportunities throughout the customer journeyDeliver engaging in-store experiencesby combining technologies that give customers rich information when they shop online with the in-store experiences of trying out products and engaging with informed sales associates
NEW!
20%OFF
Send real-time offers & notifications based on customer locationREAL-TIME OFFERS
Retail App
Enjoy 20% Off Our New Line when you buy 2 items Enable information-rich experiences in storeDIGITAL/PHYSICAL INTEGRATION
Retail App
Other colors available
ORDER PICKUP
PURCHASE
Boots $BUY
WISHLIST
WISHLIST
Retail App
Welcomevalued customer! Collect data through customer opt-in to personalize the shopping experiencePERSONALIZATION
CLICK & COLLECTDelight your customers with personalized shopping experiencesVP of Stores, CMO
2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM12
The Modern Store Fashion Retail with Microsoft Dynamics
Video
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Video
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Microsoft Corporation. All rights reserved.
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