629 Bay Point Drive, Gallatin TN 37066

PHONE 615-524-8882 • E-MAIL Mjasonmalone@gmail.com

Michael Jason Malone

Objective

To augment my current skills with experience designing, implementing and supporting IT solutions.

Qualification Highlights

Customer Support Networking

Technical Troubleshooting Information Technology

Problem Assessment Migration/Upgrades

Technical Expertise

Certifications: A+ Certified Professional, Microsoft Certified Professional (MCP)

Operating Systems: All Windows Operating Systems up to Windows 7, All Windows Server Operating Systems from 2000 to 2008 R2, Linux, Mac OS X, Ubuntu, Red Hat, CentOs,

Hardware: Dell Servers, HP Servers, Dell Workstations and Laptops, HP Workstations and Laptops, Apple Laptops and Desktops, Multiple Linksys, Netgear, and HP routers and wireless routers.

Software: Exchange 2003-2010, Active Directory, Power Shell with both Exchange and Active Directory Modules, MS IIS , RDP, Dameware, MS Office Suite 2003-2010, McAfee Enterprise EPO, Norton, Eset’s NOD32, MySQL, Apache, SQL, Acronis, Backup Assist, Backup Exec, Microsoft DPM.

Experience

3/2014-12/2014 Abacus/Genco Lebanon, TN

IT Support Technician

Performs cosmetic repairs on Notebooks, Desktops, and LFF systems. Replace defective system parts. Troubleshoot errors that occur during the image burn process. Load systems into racks to initiate the image burn process.

1/2014-3/2014 Deloitte-Contractor Hermitage, TN

Technology Support Technician

Provide support to internal users. Install, upgrade, maintain, and image all user equipment. Active Directory computer and user setup. Mobile phone inventory

1/2013-7/2013 Nationwide Studios Inc. Gallatin, TN

IT Specialist/Jr. Systems Administrator

Provide support to all internal and remote users. Install, upgrade, maintain, and image all user equipment. Administer Active Directory and Exchange. Administer all wireless services through Verizon and AT&T. Administer all IT purchasing. Setup, run, and maintain all backups through Symantec Backup Exec and

Microsoft DPM.

6/2011-4/ 2012 TN District Attorney Generals Conference Nashville, TN

Network Support Specialist

Provide support to all District Attorney Offices in TN. Install, upgrade, and maintain hardware including Desktops, Routers, and

switches. Administer Microsoft Exchange backups. Migrated users from XP to Windows 7. Migrated users from Smarter Mail to Exchange and Outlook 2010. Started planning for virtualization of servers.

1/2010-1/2011 ITS Techs Hendersonville, TN

Inside/Outside IT Technician

Provide support and monitoring to all Managed IT customers. Provide remote and onsite support for new, current, and Managed IT

customers. Perform break fix on computers/servers brought into retail location Install, setup, and configure servers and networking equipment for customers. Deal directly with vendors to order parts for customer equipment.

2/2004-4/2009 Realtracs Solutions (MTRMLS) Nashville, TN

Technical Support Rep

Provide technical support to 12,000 agents and 350 offices in Middle Tennessee.

Provide networking support for DSL and T-1 customers.

In charge of 50+ training desktops and laptops. Imaging, backup, and any hardware and software related issues.

In house technical support for Dell desktops, servers, and switches. Point to point contact with Dell for replacement ordering and repair.

Education

2002-2004 TechSkills Nashville, TN

Comptia and Microsoft Certifications

Completed A+ and MCP Certification.

1997-1998 Hinds Community College Jackson, MS

Computer and Electronics Technology

Completed multiple classes in cabling and routing. Basic electronics troubleshooting.