michael a carter_resume_2015_a
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512-913-0080 [email protected]
Michael A. CarterSummary
Accomplished Manager, Portfolio Manager, Program Manager, Project Manager, and Technical Administrator with over 18 years of IT experience in the Oil/Gas, Energy, Military, and Technology sectors. Thriving in high energy environments where the ability to utilize my expertise to solve problems, provide customer support, coaching and mentoring of team members, and provide clear and conscience communications accomplishes deliverables. Having each day different than the last is exciting and knowing that there will be a problem and working with teams to help resolve those problems makes for a high energy environment that my experience provides the desired outcomes. Delivering customer support to ensure my customers are happy with the service they are getting and working to be proactive, so they know they are well taken care of. Coaching and mentoring a team brings so much satisfaction for me by helping our customers, and helping my team members grow and learn. Providing communication that is direct, clear, and conscience.
Experience
DELL, INC. AUSTIN, TX 2006-2015
PORTFOLIO MANAGER/CHANGE MANAGER
Portfolio Manager for Dell Financial Services (DFS) supporting two IT Directors one in Ireland over the DFS Bank and the other is Round Rock, TX over Commercial and PLE. With over 50 active programs and an overall budget of over 10 million. Change Manager of over 70 Active Projects.
o Management of 160+ FTE headcount and labor cost in US, Brazil, Romania, and Slovakia for all of Dell Financial Services IT.
o Resource Demand & Supply of 200+ workforces.o Management of Change Control of 75+ active projects.o Delivery of Return on Investment and Cost Benefit Analysis.o Facilitated monthly presentation to Dell Financial Services Business Executives.
PROGRAM MANAGER/PROJECT MANAGER/RELEASE MANAGER
Program/Project Manager of five to 10 active complex Programs/Projects for Dell Financial Services, utilizing Waterfall and AGILE project management Methodologies. Release Manager of over 70 Active Projects
o Delivered multi-million dollar programs.o Supervision of 10 to 20+ team members in the US, Brazil, India, and China.o Performed Business Analysis and Business/IT Executive communications.
ITT INDUSTRIES BALAD, IRAQ 2005-2006
IT MANAGER - SYSTEMS ADMINISTRATORS
Manager over Microsoft Windows Administrators for the US Military over Classified and Unclassified Servers and workstations.
o Support of over 30,000 troops and contractors.o Managed a team of three Server Administrators.
o Provided Military and civilian communications.
Michael A. Carter 512-913-0080 [email protected] Page 2
SELF-EMPLOYED HOUSTON, TX 2003-2005
IT CONSULTANT
Independent IT Consultant in Houston working with small business and individuals.o Provided consultation with clients.o Sales of services and hardware.o Designed, installed, and configured small businesses and home servers/networks.
DYNEGY, INC HOUSTON, TX 2001-2002
IT MANAGER - ENTERPRISE DATA/STORAGE
Manager of the centralized storage and backup/recovery environments with locations in Texas, New York, Denver, United Kingdom, and Canada. Designed, implemented and maintained infrastructure solutions including data storage management, disaster recovery, archiving, and load balancing. Responsible for $4.3 million in G&A budget and $1.0 million in Capital budgets within the Global Technology Organization at Dynegy.
o Managed two teams consisting of eight active employees and multiple contractors.o Provided direct reports mentoring, coaching, and development.o Designed, implemented and maintained infrastructure solutions around data storage, disaster
recovery, archiving, and load balancing.o Managed a 5.5 million dollar budget
SPRINT PARANET/PROVISIO HOUSTON, TX 1997-2001
TIOVOLI STORAGE MANAGER ADMIN/TECHNICAL ANALYST
Technical Analyst providing support to Chevron and a Tivoli Storage Manager Administrator for Dynegy.o Testing of Chevron’s internal applications.o Administrated the Tivoli Storage Manager backup system.
Education and Training
SCRUM MasterMCSE in Windows NT, MCP +IProject ManagementEffectively Leading OthersThe 7 Habits of Highly Effective PeoplePrinciple-Center LeadershipThe Leader in Each of UsBusiness Continuity PlanningAttended Oklahoma of University, Sam Houston State, and Southern Methodist University
(MCSE Program)