Value Realization

Leveraging your investments… Insuring that your technology investments enable Business and IT changes that lead to business benefits which are linked to your objectives and drivers.

Changing the way people work… Things only improve when people do things differently. Value is only realized when people change the way they work.

Change

Drive Value Realization through Change

Plan

Do

Check

Act

Plan: Strategy

Future Vision We help clients envision and define their future state for various technology enabled transformations. Helping you articulate your vision is the first step to developing an initiative.

Roadmaps We develop roadmaps that show the path to achieving your future state, helping you understand the level of effort and associated costs and benefits.

Transformation New Way of Working projects and other global transformation initiatives that impact technology, people and processes.

Do: Adoption

Time to Value Improving and accelerating adoption rates translates to faster time to value; helping you realize benefits faster and break even sooner

Workforce Analysis The use of Personas and Scenarios help target adoption to specific users and uses of technology that are most important; creating adoption momentum.

Remove Barriers Identify and categorize your barriers and target them with proven intervention techniques.

Business Benefits Skills Enabling Technologies Rules of Engagement

CULTURAL CHANGE

TOP-LINE IMPACT

8. Scenario: Effective Meetings

We use a meeting workspace to prepare, conduct, and document meetings for participants and stakeholders.

We support remote colleagues by sharing data through audio, video, and remote conferencing capabilities.

Cost reduction due to reduced

travel

Cost reduction due to lowered

facility costs

Meeting efficiencies achieved

through consistent processes

Schedule meeting and invite

participants

Set up a meeting workspace

Facilitate meeting with audio,

video and sharing

Meetings are supported by a centralized workspace, where participants can be invited to attend remotely by using audio and video.

Meetings can be recorded, and participants can collaborate effectively by using shared screens, whiteboards, and polls. At the end of

meetings, lists of action items and next steps can be created and centrally published.

Collaborative workspaces

and portals

Instant messaging

and presence

Audio and video conferencing

Stop unnecessary travel

Start sharing agendas, goals,

meeting minutes, and action

items from the workspace

Start using video for interactive

meetings

Meetings are supported by a centralized workspace, where participants can be invited to attend remotely by

using audio and video.

Change Management

The People Side Our Change Management services focus on the people side of change to drive the desired value from your initiative.

Change Management Matters Studies have shown a high-correlation between change management effectiveness and overall initiative or project success. Change Management enables the future state.

Structured and Holistic More than just communication and training; our Change Management services use a structured approach than prepares, manages and reinforces the change across both Motivation and Ability.

© Prosci. From Prosci’s 2009 Best Practices in Change Management benchmarking report

Correlation of change management effectiveness

to meeting project objectives

16%

51%

80%

95%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Poor

(n=111)

Fair

(n=259)

Good

(n=313)

Excellent

(n=65)

Overall effectiveness of change management program

Per

cent

of r

espo

nden

ts th

at m

et

or e

xcee

ded

proj

ect o

bjec

tives

Driving Change • A clearly articulated vision, powerful and risk-

taking leaders, contextual & consistent

communication … and above all trust

• Experience shows that formal adoption

planning (change management) is required to

drive past the early adopters and enthusiasts

and achieve organisation-wide goals

• Clear communication as to the purpose and

reason for change is needed (“why should I

change” is the biggest hurdle)

• Scenarios are used to explain the change

(language and situations) so that teams

connect with their productivity business goals

Adoption Measures – Mapping to Change Categories

A successful change program needs to address and implement a variety of adoption measures

Adoption Tactics - Timeline Example Awareness Availability Usage Adoption

Tactic \ Phase Months before (t-60d) Weeks before (t-30d) Days before (t-7d) Deployment Day (t) Week after (t+7d) Month after (t+30d) At any time (t~)

Exec Blog Newsletter

Entry Communication

Teaser Communication

Promo Video (overall)

1st Touch) Desk Visit Early Adopter Video Podcasts Posters Online/on-demand training Class-room training Lunch & learn Brown bag sessions Tips & Tricks Webcast/Mini-Webcast

Viral marketing)

Awards/incentives and certifications

Roadshow

Exec Sponsoring/Role Model

Super User Community

New employee orientation

… Behavioral Change Management is

about getting people attracted, ready,

involved, willing and able to deliver

sustainable business benefits

Take the stairs

Check: Measurement

Value dimensions Choosing the right value dimensions and using existing KPIs ensures a baseline exists

Measurement framework Establish and drive process around measurement so that trends emerge

Act: Governance

Balanced Helping clients balance the need to empower users vs. restrict them through governance across business and IT.

Controlled Growth Help maintain user experience standards, content quality and compliance with data policies without impacting growth.

Effective Decisions Develop decision making roles and processes so decisions are made by authorized personnel in a timely manner.

Value Realized

Enterprise Architecture

Develop your Capabilities Through joint Governance across IT and the Business, helping customers to understand, use, represent and develop the business capabilities essential for driving your business goals.

Align your IT Model Understand and develop the role of IT services as an enabler to support and enhance your business capabilities.

Achieve Goals Establish constant improvement in your business by understanding your benefit network and the change required to realize these benefits.

Better Planning and Accelerated Value Realization

Microsoft Points of View for Industry IT best

practices

Industry-specific trend analysis, business

capability blueprinting, & KPI benchmarking

Industry-specific business capability and

process models

Industry experience-based project objectives &

scoping linked to KPIs

Proven industry-specific business process patterns

and technology architectures

Industry project and success case studies &

evidence

Mission

Driving Value… The BSC team focuses on driving adoption; helping the customer realize value from their investments in Microsoft products, services and technologies when they are used widely and in high value scenarios

.. through Change Our services combine an understanding of change methods and tools with a highly capable and experienced team of Business Consultants with knowledge across Business and IT Alignment, Governance, Change Management, Adoption and Enterprise Architecture

Meet some of the team

Contact Information