metro group of hosptials a healthcare experience report 2012/final metro... · metro hospitals...
TRANSCRIPT
METRO GROUP OF HOSPTIALS
A Healthcare Experience
Dr. Purshotam Lal MD, AB(USA), FRCP( C ), FACM,FICC, FACC, FSCAI (USA)
Director, Interventional Cardiology
Chairman, Metro Group of Hospitals
OPERATIONAL HOSPITALS
( 1425 beds )
1. Metro Hospitals & Heart Institute, Noida ( 320 beds) a. Multispeciality Wing, Sector-11, Noida
b. Cardiology Wing, Sector-12, Noida
c. Metro Centre for Liver & Digestive Diseases, Noida
d. Metro Centre for Respiratory Diseases, Noida
2. Metro Hospital & Heart Institute, Lalkutri, Meerut (UP) (75 beds)
3. Metro Hospital & Heart Institute, Lajpat Nagar, Delhi (60 beds)
4. Metro Heart Institute with Multispeciality, Faridabad, Haryana (200 beds)
5. Metro Heart Institute RLKC Hospital,Pandav Nagar, NewDelhi (125 beds)
6. Metro Hospital & Cancer Institute, Preet Vihar, Delhi (135 beds)
7. Metro Hospital & Cancer Institute, Vadodara, Gujarat (300 beds)
8. Metro Hospital & Heart Institute, Rewari, Haryana (60 beds)
9. Metro Hospital & Heart Institute, Gurgaon, Haryana (150 beds)
METRO GROUP OF HOSPITALS
( UNDER CONSTRUCTION )
Metro Mas Hospital, Jaipur
(350 beds Hospital to be Started in June, 2012)
Metro Multispecialty Hospital & Research Institute, Haridwar
(300 beds Hospital to be Started in June, 2012)
Metro Hospital, Moga, Punjab
(200 beds Hospital to be Started in June, 2012)
Metro Hospital cum Nursing College, Greater Noida
(200 beds Hospital to be Started in August, 2013)
( By June 2012 there will be an addition of 850 beds making a total of 2275 beds)
METRO GROUP OF
HOSPITALS
(FUTURE PLANS)
Agra (U.P.) – 1 Acre
Patiala (Punjab) – 3.5 Acres
Narela, Delhi – 2.5 Acres
Noida Extension (Metro Health City) – 40 Acres
Gurgaon – 8.5 Acres
OUR VISION
To take the advanced quality
health care at the door steps
of common people
particularly rural areas
OUR FOCUS
We follow evidence based clinical practice. Patient is the central point of focus for our hospital group
Our Principles of
Patient Care
Never return a patient for want of money
Never consider a patient as customer
Never insist for payment if the patient dies
Never surprise the patient / family with huge bill
(An agreement of approximate expenses should be made)
Contd..
Our Principles of
Patient Care
(Contd..)
More than 90 % of doctors are full time
More than 80 % of doctors are on salary
(No targets – No variable salary)
Faculty of International repute
State of the art equipment
Quality patient care
ORGANIZATIONAL
LEADERSHIP
Dr. Purshotam Lal is the Chairman and Managing Director.
Mrs. Punam Lal is the Director. Mr. R. Loganathan is the incharge of finance and
purchase. Dr. Sandeep Chatrath, Group COO. Dr. Sanjay Sharma, Group COO. Dr. Sandeep Kanwar, coordinator medical services. Dr. Deepak Talwar, Medical Director.
Mrs. Punam Lal MA (Econ.), MBA (Mich. Univ.)
Director, Metro Group of Hospitals
Welfare of Employees
Personal touch
Career Progression and skill
development
(Adoption Phenomenon)
We, in Metro Group adopt our employees and give priority on skill
development by in house / out house training and education. This
helps them in career progression to climb-up the ladder. There are
many success stories in our group. People have gone up from bottom
of the table to the top of the table. To quote one such example our
billing executive who has risen to corporate chief of the group. The
organization has earned their loyalty and gratitude. They are valuable
assets of our organization.
QUALITY
HOLISTIC, INTEGRATED AND CONTINUOUS CARE
The word quality is a “Buzz word” across our group of
hospital. All the hospital staff are not only aware but
committed to quality of patient care and their safety
FIVE OF OUR HOSPITALS ARE
NABH ACCREDITED
1. Metro Hospital & Heart Institute, X-1, Sector-12 (Cardiology wing) and L-94, Sector-11 (Multi-specialty wing)
2. Metro Hospital & Cancer Institute, 21-community centre, Preet Vihar, Delhi-110092.
3. Metro Hospital and Heart Institute, 14, Lajpat Nagar, Delhi
4. RLKC Hospital & Metro Heart Institute, Pandav Nagar, Naraina Road (Near Shadipur Metro Station).
5. Metro Hospital and Heart Institute, 47/G-5, Boundry Road, Meerut City-250001
Presently only one hundred forty hospitals are NABH accredited in India. We are proud that five of our hospitals are NABH accredited.
FOUR OF OUR HOSPITALS
LABS ARE NABL CERTIFIED
Metro Hospital & Heart Institute, Noida
Metro Hospital & Heart Institute, Preet Vihar
Metro Hospital & Heart Institute, Lajpat Nagar
Metro Hospital & Heart Institute, Vadodara
Measuring quality through clinical
and non clinical indicators
We collect, analyze and monitor the important indicators
every month to keep a watch in the trend of quality
performance including the patient satisfaction. We take
corrective and preventive action on priority and follow it up.
Metro Group of Hospitals has set a bench mark in quality.
We have strived hard to make a humble beginning and will
continue our way forward. Sky is the limit for us.
Equipments
We have state of the art equipments which
are constantly monitored and checked to
keep them at optimum working level. The
procurement of equipments is
meticulously planned as per service needs.
Dr. (Prof.) B.N. Tandon Dr.(Prof) K. N. Aggarwal
Dr. D. Talwar Dr. Amar Parihar
Dr. (Prof) R. Arora
OUR FACULTY
Dr. Vivek Tandon
Under the Chairmanship of
Padmabhushan Prof. Dr. B.N. Tandon
Formerly Dean & Head of the Department, AIIMS.
SPECIALIZES IN GASTEROENTEROLOGY INCLUDING GI SURGERY
ENDOSCOPY SUITE – SPECIALIZES IN
UPPER GI ENDOSCOPY, COLONOSCOPY
METRO CENTER FOR LIVER &
DIGESTIVE DISEASES
Unique, one of it’s only kind in India, 65 bed center
Chair : Dr Deepak Talwar D M Pulmonary & Critical Care Medicine
METRO CENTER FOR
RESPIRATORY DISEASES
16 Bed RICU &
Thoracic Surgery
Sleep Lab Lung Functions Lab
with CPET
Video Bronchoscopy
Lab with EBUS &
Thoracoscopy
METRO CENTER FOR
RESPIRATORY DISEASE
ALLERGEY Lab
with Exhaled FENO
SPECIALITY DEPARTMENTS
NEPHROLOGY AND
RENAL TRANSPLANTATION
( DIALYSIS UNIT )
UROLOGY
CENTRE OF NEUROSCIENCES
(NEUROLOGY LAB, NEUROSURGERY, BRAIN AND SPINAL SURGERY)
ORTHOPAEDICS AND JOINT REPLACEMENTS
SPECIALITY DEPARTMENTS
PAEDIATRICS AND NEONATOLOGY
GYNAECOLOGY AND OBSTETRICS
(DEALING IN ALL HIGH RISK PREGNANCIES)
NICU
SKIN AND LASER CENTRE
ENT
GENERAL& LAPAROSCOPIC SURGERY
RHEUMATOLOGY
HAEMATOLOGY
24X7 SPECIALITY DEPARTMENTS
DEPARTMENT OF MEDICAL
IMAGING (MRI, CT SCAN, DEXA SCAN, X-RAY, USG &
DOPPLER)
PATHOLOGY AND
MICROBIOLOGY
BLOOD BANK
PHARMACY
METRO HEALTH CHECKS
STATE OF ART, ADVANCED, DEDICATED,
UNIT EXCLUSIVELY FOR PREVENTIVE
HEALTH CHECKS
Focus On
Academics
DNB In Cardiology
DNB IN Respiratory Medicine
PGDCC
(Post Graduate Diploma in Clinical Cardiology )
Fellowship in Critical Care
Doctorate in Sleep Medicine
Cont….
HOW DO WE FUNCTION
We run our hospital operations as per inherent needs and workable solutions. For this
we have been innovative and economic in our approach.
Space management We have constraints of space but have created a place for everybody to work
comfortably. One has to see our facilities to appreciate.
Human Resource
We handle them with care. We identify the staff with abilities and support them to go
ahead. We have created heroes out of common lot.
Mobility We shift the staff and machines from one hospital to another to facilitate smooth
operations as and when required. This helps us to cut down the idle time of our staff
Minimization of wastage We are very particular to cut down the wastage – be it – man, Money or Material.
Overheads We keep our overheads to the minimum. It helps in cost control
HOW ARE WE
GROWING
Hard work, honesty & transparency
Low budget hospitals
Low overheads
Large volume
Highest quality
Goodwill & Trust
CONCLUSION
We had only a single hospital in 1997 and within a span of 15 years we have grown to a chain of 12 hospitals serving low middle class society at the most affordable cost.
Adoption phenomenon remains the sole cause for our growth.
Quality patient care has been our bench mark with
personal touch.