MEMBER SERVICESMEMBER EVALUATIONS

2011

CITY OF ROYSTON

Municipal Gas Authority of Georgia

Member Evaluations

General Information

Member: RoystonMain Contact: David Pressley, Gas SuperintendentPipeline: TranscoRegion: NorthernService Area: Franklin, Hart, and Madison Counties

Member Evaluations

Vital Signs - Customers

• Total Customers: 1738- Residential 1340- Commercial 294- Poultry 98 (145 houses)- Industrial 6

• Total Gas Services: 2237• Inactive Gas Services: 599• Inactive/Active: 27%• Gas Customers/Water Customers: 122%

Member Evaluations

Vital Signs – Annual Throughput & Sales

• 2010 Annual Throughput: 242,017 Mcf / Yr.• 2010 Annual Sales: 228,836 Mcf / Yr.

- Residential 73,791 Mcf / Yr.

- Commercial 54,949 Mcf / Yr.- Poultry 36,719 Mcf / Yr.- Industrial 21,843 Mcf/ Yr.- Interruptible 41,534 Mcf/ Yr.

• Residential (use per customer) – 56 Mcf• Commercial (use per customer) - 195 Mcf

Member Evaluations

Vital Signs – Financials

07 08 09 10

Annual margin(000’s) 10251036885 1076

Return check(000’s) 88 112 79 83

Transfers (GF)(000’s) 151 399 523 493

• Water transfer in 07 reduced need for gas transfer

Member Evaluations

Vital Signs – Retail Rate Comparison Chart

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$400

$500

$600

$700

$800

$900

$1,000

$1,100

$1,200

Northern RegionAnnual Residential Gas Bills

Jan10 - Dec10

Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Jan-

08

Jul-0

8

Jan-

09

Jul-0

9

Jan-

10

Jul-1

0

Dec

-10

-8.0%

-6.0%

-4.0%

-2.0%

0.0%

2.0%

4.0%

6.0%

8.0%

Rate of L&U (Rolling 12-month data)

Rate of L&U (Rolling 12-month data)

Member Evaluations

Standard Services Delivery

Budget Forecast: Yes, Jul-JunRetail Tracker: YesIndustrial Billing Rate Notices (#): Yes (1)Rate Study: YesMarketing Program: YesCommunication Services: YesMEAG Member: No

Member Evaluations

Current Projects

• Springdale Subdivision• Stonebridge Rd. 6 – Poultry Farms• Dovetown Rd. 3 – Poultry Farms• Duncan Rd. – Poultry Farm

Member Evaluations

Future Opportunities

• Old Elbert Rd. – Poultry Expansion – 5 Farms• Hwy 106 Expansion 12 Farms

Member Evaluations

Google Earth Map of Hwy 106 Project

Member Evaluations

Old Elbert Road Expansion

Member Evaluations

Issues / Concerns

• Funding for expansions (contractor vs. in-house labor)

Member Evaluations

Engagement Level Measurement

• Gas Authority Engagement Level

- SRCS - Hedge Program- Budget Forecast - Rate Trackers - Send-Out Data - Communications

• Marketing & Sales Engagement Level

- Rebate/Incentive Program- Appliance Sales Store- Small Project Financing- Poultry Rate- Sales Champion

Member Evaluations

Gas Authority Engagement Level

• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications• Send-Out Data

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

78%

Gas Authority En-gagement Level

Member Evaluations

Marketing & Sales Engagement Level

• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Print Ads – Brochures, Etc.• Radio Advertising• TV Advertising• Website Advertising• Sales Champion• Poultry Rate

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

56%

Marketing & Sales Engagement Level