Download - MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF ROYSTON Municipal Gas Authority of Georgia
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MEMBER SERVICESMEMBER EVALUATIONS
2011
CITY OF ROYSTON
Municipal Gas Authority of Georgia
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Member Evaluations
General Information
Member: RoystonMain Contact: David Pressley, Gas SuperintendentPipeline: TranscoRegion: NorthernService Area: Franklin, Hart, and Madison Counties
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Member Evaluations
Vital Signs - Customers
• Total Customers: 1738- Residential 1340- Commercial 294- Poultry 98 (145 houses)- Industrial 6
• Total Gas Services: 2237• Inactive Gas Services: 599• Inactive/Active: 27%• Gas Customers/Water Customers: 122%
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Member Evaluations
Vital Signs – Annual Throughput & Sales
• 2010 Annual Throughput: 242,017 Mcf / Yr.• 2010 Annual Sales: 228,836 Mcf / Yr.
- Residential 73,791 Mcf / Yr.
- Commercial 54,949 Mcf / Yr.- Poultry 36,719 Mcf / Yr.- Industrial 21,843 Mcf/ Yr.- Interruptible 41,534 Mcf/ Yr.
• Residential (use per customer) – 56 Mcf• Commercial (use per customer) - 195 Mcf
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Member Evaluations
Vital Signs – Financials
07 08 09 10
Annual margin(000’s) 10251036885 1076
Return check(000’s) 88 112 79 83
Transfers (GF)(000’s) 151 399 523 493
• Water transfer in 07 reduced need for gas transfer
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Member Evaluations
Vital Signs – Retail Rate Comparison Chart
Sugar
Hill
Har
twel
l
Mad
ison
Royst
on
Comm
erce
Wed
owee
Mon
roe
Bufor
d
Mon
ticel
lo
LaFay
ette
Eaton
ton
Win
der
Trion
Tocco
a
Man
ches
ter
Fireside
Wal
ton
EMC
Roano
ke
SCANA E
nerg
y
Infini
te E
nerg
y
Map
eles
ville
Georg
ia N
atur
al
$400
$500
$600
$700
$800
$900
$1,000
$1,100
$1,200
Northern RegionAnnual Residential Gas Bills
Jan10 - Dec10
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Member Evaluations
Vital Signs – Rate of Lost and Unaccounted For Gas
Jan-
08
Jul-0
8
Jan-
09
Jul-0
9
Jan-
10
Jul-1
0
Dec
-10
-8.0%
-6.0%
-4.0%
-2.0%
0.0%
2.0%
4.0%
6.0%
8.0%
Rate of L&U (Rolling 12-month data)
Rate of L&U (Rolling 12-month data)
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Member Evaluations
Standard Services Delivery
Budget Forecast: Yes, Jul-JunRetail Tracker: YesIndustrial Billing Rate Notices (#): Yes (1)Rate Study: YesMarketing Program: YesCommunication Services: YesMEAG Member: No
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Member Evaluations
Current Projects
• Springdale Subdivision• Stonebridge Rd. 6 – Poultry Farms• Dovetown Rd. 3 – Poultry Farms• Duncan Rd. – Poultry Farm
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Member Evaluations
Future Opportunities
• Old Elbert Rd. – Poultry Expansion – 5 Farms• Hwy 106 Expansion 12 Farms
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Member Evaluations
Google Earth Map of Hwy 106 Project
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Member Evaluations
Old Elbert Road Expansion
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Member Evaluations
Issues / Concerns
• Funding for expansions (contractor vs. in-house labor)
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Member Evaluations
Engagement Level Measurement
• Gas Authority Engagement Level
- SRCS - Hedge Program- Budget Forecast - Rate Trackers - Send-Out Data - Communications
• Marketing & Sales Engagement Level
- Rebate/Incentive Program- Appliance Sales Store- Small Project Financing- Poultry Rate- Sales Champion
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Member Evaluations
Gas Authority Engagement Level
• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications• Send-Out Data
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
78%
Gas Authority En-gagement Level
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Member Evaluations
Marketing & Sales Engagement Level
• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Print Ads – Brochures, Etc.• Radio Advertising• TV Advertising• Website Advertising• Sales Champion• Poultry Rate
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
56%
Marketing & Sales Engagement Level