Meet AustraliaSpotlight – The Unitron Way, Australia

Lilika is proud to lead the Australian team into a new Era of Customer Experience and relationship driven business. She balances her work life with the demands of being a mum to two spirited and sassy young girls

AWESOME thingshave beenhappening

DownUnder!

DownUnder!

We bring you the end of

PHONITRON

What is Phonitron?[Pho-nee-tron] noun – a confused species found within group

companies selling both Phonak and Unitron products. They are generally customer facing and play an important part in brand culture.

Good

Morning

Phonitron

And is that

a Phonak

or Unitro

n

order

Hmmm Quantum 6?? Yes that has

SoundRecover

Remove the confusion

And

Keep what makes sense!

How to best approach “Phonitron”

Our dedicated Unitron

AUSTRALIA Team

Customer Care Team

Technical SupportSales & Marketing

G’dayWelcome to Unitron.

No worries!

Yes our Moxi 6 is

compatible

with uDirect2Have an

AWESOME day!

Dedicated Staff Staff with purpose

Setting Standards& Raising the Bar

insert graph with Manuf. Unitron grows taller

Dedicated Staff Staff with purpose Engaged Staff

The Smile Community

Dedicated Staff Staff with purpose Engaged Staff High Quality Service

Calls directly to Unitron Customer Care

increased by almost 40%

Average Time to answer reduced by 40%

(from 15.5 to 9 seconds)

• Abandoned Call rate reduced by 47%

• No of calls answered within 15 seconds increased by 12%

Dedicated Staff +Staff with purpose +Engaged Staff + High Quality Service =

HAPPY CUSTOMERS !!!!

• We love U wall