meeseva user manual - ises service

Government of AP has uploadedis available for providing different certificates like certificate. Category Type: A User Charges: Rs 25/-

Service Level Agreement: 15 Minutes Documents Required: 1. Application Form * * Denotes mandatory requirement of documents. Procedure for Applying:

♦ Clicks on “Revenue Department

♦ In “Revenue Department” Services select “

ISES Services

uploaded the Student data collecting through schools. This data is available for providing different certificates like Integrated, Residence Certificate and Income

15 Minutes

Application Form *

* Denotes mandatory requirement of documents.

Department” to go to Revenue Department services.

Services select “ISES Services” service like shown in the below screen.

the Student data collecting through schools. This data Certificate and Income

” service like shown in the below screen.

♦ After selecting the “ISES Services”

screen will be displayed.

♦ From above screen select Request Type (either 1.

3. Income Certificate) from Request Type dropdown list. Like shown in the below screen.

Note: - Here I am selecting 1. Integrated Certificate a

After selecting the “ISES Services” service in the Revenue Department services, the below

From above screen select Request Type (either 1. Integrated Certificate 2. Residence

) from Request Type dropdown list. Like shown in the below screen.

Here I am selecting 1. Integrated Certificate as request type

service in the Revenue Department services, the below

Residence Certificate

) from Request Type dropdown list. Like shown in the below screen.

Case1: Student data available

If Student data available then we can follow following process

Note: - here we can process two types.

Type1: - By Entering “Student ID”

Type2: - By clicking on “search” link.

♦ Operator enters “Student id

screen.

♦ After clicking on “Get Details” button, the below screen will be displayed.

Case1: Student data available

If Student data available then we can follow following process

here we can process two types.

Entering “Student ID”

on “search” link.

Type1

id” in textbox and clicks on “Get Details” button. Like shown in the below

After clicking on “Get Details” button, the below screen will be displayed.

clicks on “Get Details” button. Like shown in the below

♦ Operator enters all the Informant details such as name, relation,

address, PIN Code & Mobile no etc. Like shown in the below screen.

Operator enters all the Informant details such as name, relation, Ration Cad No, Aadhar Card

Mobile no etc. Like shown in the below screen.

Ration Cad No, Aadhar Card No,

Note: - Based on the customer request, the delivery option (either through Manual or Post

Local or Post - Non Local at the

is Rs. 33/- and for Postal Non Local is Rs. 46/

Based on the customer request, the delivery option (either through Manual or Post

Non Local at the Franchisee) has to be selected. The charges for Postal

and for Postal Non Local is Rs. 46/-.

Based on the customer request, the delivery option (either through Manual or Post -

The charges for Postal (Local)

Note: - If delivery type is post

generated. Like shown in the below screen.

If delivery type is post-local/post-non local then, you must enter postal details panel is

generated. Like shown in the below screen.

non local then, you must enter postal details panel is

♦ Operator enters all Postal details such as D

village/ward, pin code, mobile

screen.

ers all Postal details such as Door no, locality/land mark, district, mandal,

, mobile no & Email ID. Along with purpose etc. Like shown in the below

mandal,

. Along with purpose etc. Like shown in the below

♦ Operator collects the necessary supporting documents as indicated in the service page and

scans the same documents and uploads into the System. Like shown in the below screen.

Operator collects the necessary supporting documents as indicated in the service page and

documents and uploads into the System. Like shown in the below screen.

Operator collects the necessary supporting documents as indicated in the service page and

documents and uploads into the System. Like shown in the below screen.

♦ After entering all mandatory fields and uploading the necessary supporting documents, Operator

Clicks on “Show Payment” button, like shown in the below screen

After entering all mandatory fields and uploading the necessary supporting documents, Operator

Clicks on “Show Payment” button, like shown in the below screen

After entering all mandatory fields and uploading the necessary supporting documents, Operator

♦ After Clicking on “Show Pay

Screen.

“Show Payment” button, it will go to Confirm Payment. Like shown in the below

rm Payment. Like shown in the below

♦ Based on the delivery option chosen by the citizen, the service charges will be calculated and

displayed in the show payment, like shown in the below Screen.

Based on the delivery option chosen by the citizen, the service charges will be calculated and

displayed in the show payment, like shown in the below Screen.

Based on the delivery option chosen by the citizen, the service charges will be calculated and

♦ Operator collects the amount from the customer and submits t

Payment” button, like shown in the below screen.

collects the amount from the customer and submits the request By Clicking on “Confi

Payment” button, like shown in the below screen.

he request By Clicking on “Confirm

♦ After clicking on Conform Payment Receipt

After clicking on Conform Payment Receipt was generated. Like shown in the below screen.

in the below screen.

♦ Now operator clicking on “Print Certificate” button. Like shown in the below screen.

♦ After Clicking on “Print Certificate” button, Certificate Will

screen.

perator clicking on “Print Certificate” button. Like shown in the below screen.

After Clicking on “Print Certificate” button, Certificate Will is generated. Like shown in the below

perator clicking on “Print Certificate” button. Like shown in the below screen.

generated. Like shown in the below

Note: - If the “Student Id” is not available, Type 2

♦ Operator clicks on “search” link. Like shown in the below screen.

♦ After clicking on search” link then popup window will be displayed. Like shown in the below

screen.

If the “Student Id” is not available, Type 2 procedure below can be followed

Type2

Operator clicks on “search” link. Like shown in the below screen.

After clicking on search” link then popup window will be displayed. Like shown in the below

procedure below can be followed

After clicking on search” link then popup window will be displayed. Like shown in the below

♦ Note: - enter all necessary field details (Stud

Native Mandal/Municipality, Native Village/Ward

the below screen.

♦ After Entering all necessary Details, operator clicks on “Get Details” button. Like shown

below screen.

♦ After clicking on “Get Details” button, list of records will be displayed. Like shown in the below

screen.

enter all necessary field details (Student Name, date of birth, Gender, Native District,

Native Mandal/Municipality, Native Village/Ward etc) for fast accessing of record.

After Entering all necessary Details, operator clicks on “Get Details” button. Like shown

After clicking on “Get Details” button, list of records will be displayed. Like shown in the below

, Native District,

etc) for fast accessing of record. Like shown in

After Entering all necessary Details, operator clicks on “Get Details” button. Like shown in the

After clicking on “Get Details” button, list of records will be displayed. Like shown in the below

♦ Select Required Record by check the check box

below screen.

♦ After clicking on “Submit” button, Student Id is mapped to main window. Like shown in the below

screen.

Note1: - From here onwards it fallows “Type1” process.

Note2: - Residence Certificate & Income

Note3: - The Above both Type1 & Type 2 are “Type

through “Type- B” for Tahasildhar Processing.

Case2: Student data not

Select Required Record by check the check box and click on ”Submit” button. Like shown in the

clicking on “Submit” button, Student Id is mapped to main window. Like shown in the below

From here onwards it fallows “Type1” process.

Certificate & Income Certificate also doing same like as Integrated Certificate.

both Type1 & Type 2 are “Type - A” Services. If data not available

B” for Tahasildhar Processing.

not available/ anyone wants general certificate

. Like shown in the

clicking on “Submit” button, Student Id is mapped to main window. Like shown in the below

Certificate also doing same like as Integrated Certificate.

A” Services. If data not available it goes

/ anyone wants general certificate

If Student data not available

those three services in following

♦ Integrated Caste certificates are issued to the SC, ST, BC and OC castes. This

Certificate is being issued for Caste, Date of Birth and Nativity.

education and employment...etc.

Category Type: B

User Charges: Rs35/-

Documents Required: 1. Application Form*

2. Caste Certificate issued to the family members

3. SSC marks memo or DOB extract or Transfer certificate

4. 1 TO 10th study certificates or DOB certificates issued by

5. Ration Card/EPIC Card /AADHAR CARD

6


Procedure for Applying:

♦ Operator selects the Integrated Certificate

the below screen

♦ After selecting Integrated

on “Get Details” button. Like shown in the below screen.

If Student data not available/ anyone wants general certificate, then we can

in following process.

1. Integrated Certificate

Integrated Caste certificates are issued to the SC, ST, BC and OC castes. This

Certificate is being issued for Caste, Date of Birth and Nativity. This certificate is used for

education and employment...etc.

1. Application Form*




Municipality/Gram Panchayath

5. Ration Card/EPIC Card /AADHAR CARD

6. Schedule I to IV



Integrated Certificate from Request Type dropdown.

After selecting Integrated Certificate service, operator checks the check box and clicking


, then we can apply for

Integrated Caste certificates are issued to the SC, ST, BC and OC castes. This

This certificate is used for




dropdown. Like shown in

Certificate service, operator checks the check box and clicking

♦ After clicking on get details button, Integrated Certificate

be displayed. Like shown in the below

♦ Now, Click on Integrated Certificate Application

♦ After clicking on “Integrated Certificate” Servicedisplayed.

After clicking on get details button, Integrated Certificate Application button (General)

displayed. Like shown in the below screen.

Now, Click on Integrated Certificate Application button. Like Shown in the below screen.

Integrated Certificate” Service button, the below application form

button (General) will

Like Shown in the below screen.

application form will be

♦ Operator enters all the applicant details andCaste Certificate in Past, Caste Claimed, Caste Category, Education Certificate Contains Caste, Purpose of Caste Certificate and Religion etc.

Operator enters all the applicant details and Caste Certificate particulars such as Issued Caste Certificate in Past, Caste Claimed, Caste Category, Education Certificate Contains Caste, Purpose of Caste Certificate and Religion etc.

Caste Certificate particulars such as Issued Caste Certificate in Past, Caste Claimed, Caste Category, Education Certificate

Please note that based on the customer request, the delivery

Speed Post - Local or Speed Post

charges for Postal (Local) is Rs. 33/

Please note that based on the customer request, the delivery option (either through Manual or

Local or Speed Post - Non Local at the Franchisee) has to be selected

charges for Postal (Local) is Rs. 33/- and for Postal Non Local is Rs. 46/-.

option (either through Manual or

Non Local at the Franchisee) has to be selected. The

♦ Select Caste From caste claimed. Caste category Fielcaste category when you are selecting the Caste from caste claimed dropdown. Like shown in the below Screen.

Select Caste From caste claimed. Caste category Field must be shown corresponding caste category when you are selecting the Caste from caste claimed dropdown. Like shown in the below Screen.

d must be shown corresponding caste category when you are selecting the Caste from caste claimed dropdown. Like

♦ Operator collects the necessary supporting documents as indicated in the service page and scans the same documentScreen

Operator collects the necessary supporting documents as indicated in the service page and scans the same documents and uploads into the system. like shown in the below

Operator collects the necessary supporting documents as indicated in the service page s and uploads into the system. like shown in the below

Please note that all the mandatory fields have to be entered, otherwise request will not be

accepted by the system.

Please Note that Operator has to select the Permanent Address of the

concerned mandal officials visit this place during the verification of his/her Caste particulars


Please Note that Operator has to select the Permanent Address of the applicant correctly as the



applicant correctly as the


♦ After entering all the mandatory fields and uploading the necessary supporting documents, Operator clicks on “Show Payment” button

♦ After Clicking on “Show Payment” It will go to Conform Payment. As shown in the below Screen.

After entering all the mandatory fields and uploading the necessary supporting documents, Operator clicks on “Show Payment” button like shown in the below screen.

After Clicking on “Show Payment” It will go to Conform Payment. As shown in the below

After entering all the mandatory fields and uploading the necessary supporting like shown in the below screen.

After Clicking on “Show Payment” It will go to Conform Payment. As shown in the below

♦ Based on the delivery option chosen by the citizen, the service charges will be calculated and displayed in the show pay

Based on the delivery option chosen by the citizen, the service charges will be calculated and displayed in the show payment. Like as below Screen.

Based on the delivery option chosen by the citizen, the service charges will be calculated

♦ Operator collects the amount from the citizen and submits the request by Clicking on “Conform Payment” button. Like shown in the below screen.

Operator collects the amount from the citizen and submits the request by Clicking on “Conform Payment” button. Like shown in the below screen.

Operator collects the amount from the citizen and submits the request by Clicking on

♦ After operator submits the request and on confirmation the receipt is shown below along with the Certificate Delivery Date.

Please note that in case if you do not have sufficient balance with your service provider (SCA),

system will not accept the request.

After operator submits the request and on confirmation the receipt is generated as shown below along with the Certificate Delivery Date.



generated as


♦ On submission, the request will go to respective processing.

♦ Once the request is approved by dispatched through courier to the citizen’s address if delivery type is Speed post Local/ Speed post – Non Local.

♦ If Delivery Type Is Manual then, then citizen collect the Certificate from franchisee

where he/she applied.

2. Residence Certificate for Passport

A Residence Certificate is a proof to ensure that the person bearing the

Resident of the State. A Residence Certificate is generally issued to prove that the person

bearing the Certificate is a Resident of the State by which the Certificate is being issued. This

Certificate is required as proof of residence to avail Residence/Resident Quotas i

institutions and in the Government Service, and also in case of jobs where local residents are

preferred. It is needed of all categories of people.

On submission, the request will go to respective Tahasildhar workflow for further

Once the request is approved by Tahasildhar, then Integrated caste certificate will be dispatched through courier to the citizen’s address if delivery type is Speed post

Non Local.

Delivery Type Is Manual then, then citizen collect the Certificate from franchisee

Residence Certificate for Passport

A Residence Certificate is a proof to ensure that the person bearing the

State. A Residence Certificate is generally issued to prove that the person


Certificate is required as proof of residence to avail Residence/Resident Quotas i


preferred. It is needed of all categories of people.

workflow for further

ertificate will be dispatched through courier to the citizen’s address if delivery type is Speed post –

Delivery Type Is Manual then, then citizen collect the Certificate from franchisee

A Residence Certificate is a proof to ensure that the person bearing the Certificate is a

State. A Residence Certificate is generally issued to prove that the person


Certificate is required as proof of residence to avail Residence/Resident Quotas in educational


Category Type: B



2. Ration ca

3. House Tax/Telephone Bill/Electricity Bill



♦ Operator selects the Residence

the below screen

♦ After selecting Residence


♦ After clicking on get details button,

will be displayed. Like shown in the below screen.


2. Ration card /EPIC Card/AADHAR Card

3. House Tax/Telephone Bill/Electricity Bill


Residence Certificate from Request Type dropdown. Like shown in

Residence Certificate service, operator checks the check box and clicking


After clicking on get details button, Residence Certificate Application button (General)

will be displayed. Like shown in the below screen.

dropdown. Like shown in

Certificate service, operator checks the check box and clicking

lication button (General)

♦ Now, Click on Residence

After clicking on “Residence

will be displayed.

Residence Certificate Application button. Like Shown in the below screen.

Residence Certificate Application” button, the below

Like Shown in the below screen.

, the below application form

♦ Operator enters all the applicant details and Residence Certificate particulars such as Residing Since (In Years) And Purpose etc. Like as below Screen.

Operator enters all the applicant details and Residence Certificate particulars such as Residing Since (In Years) And Purpose etc. Like as below Screen.

Operator enters all the applicant details and Residence Certificate particulars such as

Please note that based on the customer request, the delivery option (eit

Speed Post - Local or Speed Post

Like as below Screen.

Please note that based on the customer request, the delivery option (either through Manual or

Local or Speed Post - Non Local at the Franchisee) has to be selected properly.

her through Manual or

Non Local at the Franchisee) has to be selected properly.

Please note that based on the customer request, the Purpose option (Either General or

Passport) has to be selected properly


properly. Like shown in the below Screen.


♦ Operator collects the necessary supporting documents as indicated in the service page and scans the same documents and uploads into the system. Like shown in the below Screen (Here Number of uploads are change

Operator collects the necessary supporting documents as indicated in the service page and scans the same documents and uploads into the system. Like shown in the below Screen (Here Number of uploads are changed based on purpose).

Operator collects the necessary supporting documents as indicated in the service page and scans the same documents and uploads into the system. Like shown in the below



Please Note That Operator has to select the Permanent Address of the applicant correctly as

the concerned mandal officials visit this place during the verification of his/her Residence

particulars

♦ After entering all mandatory fields and uploading the necessary supporting documents, Operator Clicks on “Show Payment “ button like shown in the below screen.



fficials visit this place during the verification of his/her Residence

After entering all mandatory fields and uploading the necessary supporting documents, Operator Clicks on “Show Payment “ button like shown in the below screen.



fficials visit this place during the verification of his/her Residence

After entering all mandatory fields and uploading the necessary supporting documents, Operator Clicks on “Show Payment “ button like shown in the below screen.

♦ After Clicking on “Show Payment” button, It will go to Conform Payment. Like shown in the below Screen.

After Clicking on “Show Payment” button, It will go to Conform Payment. Like shown in

After Clicking on “Show Payment” button, It will go to Conform Payment. Like shown in

♦ Based on the delivery option chosen by the citizen, the service charges will be calculated and displayed. Like shown in the below Screen.

Note: The charges for Postal (Local) is Rs. 33/

Based on the delivery option chosen by the citizen, the service charges will be calculated and displayed. Like shown in the below Screen.

The charges for Postal (Local) is Rs. 33/- and for Postal Non Local is Rs. 46/



♦ Operator collects the amount from the customer and submits the request by Clicking on “Conform Payment” button. Like shown in the below Screen.

Operator collects the amount from the customer and submits the request by Clicking on “Conform Payment” button. Like shown in the below Screen.

Operator collects the amount from the customer and submits the request by Clicking on

♦ On confirmation the receipt will generated as shown below along with Certificate Delivery Date.



the receipt will generated as shown below along with Certificate



the receipt will generated as shown below along with Certificate



♦ Once the request is approved by dispatched through courier to the customer’s address if Delivery Type is Speed PoLocal/Non Local.

♦ If Delivery Type Is Manual, then citizen collect the Residence Certificate from franchisee where he/she applied for the Certificate.

Note: Residence Certificate General also same as above

This certificate establishes the annual income of applicant’s family for all legal and official

purpose. The income certificate establishes the economic status of the applicant thereby

making him / her eligible for various government welfare scheme and pr

Category Type: B


Once the request is approved by Tahasildhar, then Residence Certificate will be dispatched through courier to the customer’s address if Delivery Type is Speed Po

If Delivery Type Is Manual, then citizen collect the Residence Certificate from franchisee where he/she applied for the Certificate.

Note: Residence Certificate General also same as above

3. Income Certificate



making him / her eligible for various government welfare scheme and programs, etc.


, then Residence Certificate will be dispatched through courier to the customer’s address if Delivery Type is Speed Post

If Delivery Type Is Manual, then citizen collect the Residence Certificate from franchisee



ograms, etc.



2. Ration card /EPIC Card/

3. Copy of IT Returns/Pay Slips (Govt/Pvt Employees)

*Denotes mandatory requirement of documents.


♦ Operator selects the Income

below screen

♦ After selecting Income Certificate service, operator checks the check box and clicking on

“Get Details” button. Like shown in the below screen.

♦ After clicking on get details button,

be displayed. Like shown in the below screen.

♦ Now, Click on Income Certificate Application butto


2. Ration card /EPIC Card/ Aadhar Card

3. Copy of IT Returns/Pay Slips (Govt/Pvt Employees)

Denotes mandatory requirement of documents.


Income Certificate from Request Type dropdown. Like shown in the

Certificate service, operator checks the check box and clicking on

“Get Details” button. Like shown in the below screen.

After clicking on get details button, Income Certificate Application button (General) will

ed. Like shown in the below screen.

Certificate Application button. Like Shown in the below screen.

dropdown. Like shown in the

Certificate service, operator checks the check box and clicking on

Certificate Application button (General) will

. Like Shown in the below screen.

♦ After clicking on “Income Certificate Applicationdisplayed.

Certificate Application” button, the below application formapplication form will be

♦ Operator enters all the applicant details and Income Details such as Income on Lands, Income on Business, Income on Buildings, Income on Labor, Salary Of both Wife and Husband (If employed), Income on Other Sources and Purpose etc.

the applicant details and Income Details such as Income on Lands, Income on Business, Income on Buildings, Income on Labor, Salary Of both Wife and Husband (If employed), Income on Other Sources and Purpose etc.

the applicant details and Income Details such as Income on Lands, Income on Business, Income on Buildings, Income on Labor, Salary Of both Wife and

Please note that based on the customer

or Speed Post - Local or Speed Post

properly. Like shown in the below screen.

Please note that based on the customer request, the delivery option (either through Manual

Local or Speed Post - Non Local at the Franchisee) has to be selected

properly. Like shown in the below screen.

request, the delivery option (either through Manual

Non Local at the Franchisee) has to be selected

Please note that based on the customer request, the Purpose option (Eith

Fee reimbursement) has to be selected. Shown in the below screen.

Please note that based on the customer request, the Purpose option (Eith

Fee reimbursement) has to be selected. Shown in the below screen.


♦ Operator collects the necessary supporting documents as indicated in the service page and scans the same documents and uploads into the system, like shown in the below screen.

Operator collects the necessary supporting documents as indicated in the service page and scans the same documents and uploads into the system, like shown in the below

Operator collects the necessary supporting documents as indicated in the service page and scans the same documents and uploads into the system, like shown in the below




the concerned mandal officials visit th

particulars



the concerned mandal officials visit this place during the verification of his/her Income



is place during the verification of his/her Income

♦ After entering all mandatory fields and uploading the necessary supporting documents, Operator Clicks on “Show Payment” button, like shown in the below screen.

♦ After Clicking on “Show Paymethe below Screen.

After entering all mandatory fields and uploading the necessary supporting documents, Operator Clicks on “Show Payment” button, like shown in the below screen.

After Clicking on “Show Payment” button, it will go to Conform Payment. Like shown in

After entering all mandatory fields and uploading the necessary supporting documents, Operator Clicks on “Show Payment” button, like shown in the below screen.

nt” button, it will go to Conform Payment. Like shown in

Based on the delivery option chosen by the citizen, the service charges

shown in the below Screen.

Note: The charges for Postal (Local) is Rs. 33/


Note: The charges for Postal (Local) is Rs. 33/- and for Postal Non Local is Rs. 46/

will be calculated, like


♦ Operator collects the amount from the customer and submits the request By Clicking on “Conform Payment” button, like shown in the below screen.

Operator collects the amount from the customer and submits the request By Clicking on “Conform Payment” button, like shown in the below screen.

Operator collects the amount from the customer and submits the request By Clicking on

♦ On confirmation the receipt will be generated as shown below along with the Certificate Delivery Date.



confirmation the receipt will be generated as shown below along with the Certificate



confirmation the receipt will be generated as shown below along with the Certificate



♦ Once the request is approved by through courier to the customer’s address if Delivery Type is Speed Post LLocal.

♦ If Delivery Type Is Manual, then citizen collects the Income Certificate from franchisee

where he/she applied for the Certificate


Once the request is approved by Tahasildhar, then Income Certificate will be dispatched through courier to the customer’s address if Delivery Type is Speed Post L

If Delivery Type Is Manual, then citizen collects the Income Certificate from franchisee

where he/she applied for the Certificate


, then Income Certificate will be dispatched through courier to the customer’s address if Delivery Type is Speed Post Local/Non

If Delivery Type Is Manual, then citizen collects the Income Certificate from franchisee