medshare strategic plan · 2016-07-22 · medshare strategic plan 2014-2018 medshare is a nonprofit...
TRANSCRIPT
MedShare Strategic Plan
2014-2018
MedShare is a nonprofit organization dedicated to improving healthcare and the environment through the efficient
recovery and redistribution of surplus medical supplies and equipment to those most in need. We collect surplus medical
supplies and equipment distributors and manufac
to medically underserved communities across the globe.
Our Mission
MedShare is a nonprofit organization dedicated to improving healthcare and the environment through the efficient
recovery and redistribution of surplus medical supplies and equipment to those most in need. We collect surplus medical
supplies and equipment from healthcare facilitiesdistributors and manufacturers, and then redistribute them
medically underserved communities across the globe.
1
MedShare is a nonprofit organization dedicated to improving healthcare and the environment through the efficient
recovery and redistribution of surplus medical supplies and equipment to those most in need. We collect surplus medical
healthcare facilities, turers, and then redistribute them
medically underserved communities across the globe.
MedShare Strategic Plan
2014-2018
MedShare’s MedShare’s Strategic Framework (FY14
2
(FY14-18)
MedShare Strategic Plan
2014-2018
MedShare FY 2014
Strategic
Imperative Goal
Recipient
Impact
Improve the
overall recipient
experience and
create
opportunities for
greater impact
• Increased impact
recipient outcomes
• Increased recipient
• Targeted programs align with
specific health con
priorities of recipients
• A proven program model is
implemented to ensure impact is
achieved, measured, monito
and systematically improved
• Recipients are respected and
view MedShare as a
partner
Capital-
Efficient
Growth
Implement a cost-
effective growth
strategy that
enables MedShare
to achieve its
mission
• Increased number of recipients
• Greater reach, quality +
environmental impact achieved
in most cost beneficial m
• Enhanced financial sustainability
• Increased volunteer engagement
• Enhanced brand +donor
engagement
Organizational
Excellence
Build
organizational
capacity and
vitality
• MedShare generates
positive net operating re
over expenses before GIK
• Targeted program alignment w/
partners’ priorities results in
increased funding + product
donations
• Reduced cost per container
• Employees operate as
MedShare”
MedShare FY 2014 – 2018 Strategic Plan Summary
Success
Defined Objectives
Example K
Strategies
Increased impact and improved
recipient outcomes
Increased recipient satisfaction
Targeted programs align with
specific health condition
priorities of recipients
A proven program model is
implemented to ensure impact is
achieved, measured, monitored
and systematically improved
Recipients are respected and
view MedShare as a trusted
• Enhance recipient’s ability
to address the most
pressing health issues
• Support recipient-led
initiatives to improve
health systems in targeted
countries
• Improve recipient
experience
• Develop supply + equip
offerings focused on
specific he
• Provide training +
services tailored to
specific health priorities
w/emphasis on building
biomedical capacity
• Build MedSh
capacity and expertise in
2 target
• Implement technology
enhancement to make
process user friendly
Increased number of recipients
ter reach, quality + increased
environmental impact achieved
most cost beneficial manner
Enhanced financial sustainability
Increased volunteer engagement
Enhanced brand +donor
engagement
• Grow current operations
to capacity [Southeast,
West, Northeast]
• Extend reach of three
existing sites with
additional supporting
locations
• Increase
partners that provide
supplies and equipment.
• Expand na
procurement program
• Implement flexible
collection + sorting
model
MedShare generates annual
positive net operating revenues
over expenses before GIK
Targeted program alignment w/
partners’ priorities results in
d funding + product
Reduced cost per container
Employees operate as “One-
MedShare”
• Ensure effective + efficient
operations
• Develop “One MedShare
mindset
• Ensure long-term financial
sustainability
• Raise awareness locally,
nationally + internationally
• Strengthen current
governance model
• Develop + implement
tech strategy to
operations
• Improve business
processes
• Ensure the governing
board has the best
composition of people
and skills
3
Example Key
Strategies
Board
Support
Develop supply + equip
offerings focused on
specific health priorities.
Provide training +
services tailored to
cific health priorities
emphasis on building
biomedical capacity
Build MedShare’s
capacity and expertise in
2 target countries
Implement technology
enhancement to make
process user friendly
Programs
Committee
Increase number of
partners that provide
supplies and equipment.
national biomed
procurement program
Implement flexible
collection + sorting
Executive
Committee
Develop + implement
strategy to support
operations
Improve business
processes
Ensure the governing
board has the best
composition of people
and skills
Spread across:
Development,
Finance and
Nominating &
Governance
Committees
MedShare Strategic Plan
2014-2018
Goal Improve the overall recipient experience and create
Success Defined • Increased impact and improved recipient outcomes
• Increased recipient satisfaction
• Targeted programs
• A proven program model
systematically improved
• Recipients are
Objectives
Enhance recipient’s ability to
address the most pressing
health issues
• Develop supply
specific health
• Provide training and support services tailored to
address specific health
building recipient biomedical capacity
• Identify and d
specific health conditions
Support recipient-led
initiatives to improve health
systems in targeted countries
• Build MedShare’s capacity and expertise in
• Develop strong relationships with in
leadership (Ministries of Health
entities) to enhance project execution and
effectiveness.
• Cultivate U.S.
partners/supporters
& services.
• Facilitate connections between medical teams that
travel to specific countries
RECIPIENT IMPACT
Improve the overall recipient experience and create opportunities for greater impact
Increased impact and improved recipient outcomes.
Increased recipient satisfaction.
rograms align with specific health condition priorities of recipients.
roven program model is implemented to ensure impact is achieved, measured, monitored and
systematically improved.
are respected and view MedShare as a trusted partner.
Strategies 2013-2014 Milestones
supply and equipment offerings focused on
health priorities.
training and support services tailored to
address specific health priorities with an emphasis on
building recipient biomedical capacity.
Identify and develop value-added partners to support
health conditions.
• Year two evaluation of K
initiative completed.
• MedShare’s specific health conditions
identified.
• Baseline statistics and measures for health
conditions established.
• At least two strategic partnerships for each
health priority identified with MOUs in place.
• Implementation plan for initial pilot
developed.
• Determined budget
programs in future years.
hare’s capacity and expertise in-county.
Develop strong relationships with in-country health
Ministries of Health and/or governmental
to enhance project execution and
effectiveness.
Cultivate U.S.-based and country-specific
partners/supporters to provide more focused products
Facilitate connections between medical teams that
travel to specific countries.
• Two to three countries identified for five
focused support.
• Implementation plan
strategy complete
• Strategic relationships developed with at least
two in-country leaders.
• At least two strategic partners identified for
each targeted country.
• Determined budgeted to support programs in
future years.
4
opportunities for greater impact.
measured, monitored and
2014 Milestones
Year two evaluation of K-C maternal/child
initiative completed.
MedShare’s specific health conditions
Baseline statistics and measures for health
conditions established.
At least two strategic partnerships for each
health priority identified with MOUs in place.
Implementation plan for initial pilot
budget required to support
s in future years.
Two to three countries identified for five-year
mplementation plan for country-focused
strategy complete.
Strategic relationships developed with at least
country leaders.
wo strategic partners identified for
ted country.
Determined budgeted to support programs in
MedShare Strategic Plan
2014-2018
Improve recipient experience • Identify and implement p
improve the recipient experience
technology).
• Ensure access and availability to a high
mix (to support recipient needs and reduce risk of
negative environmental impact due to shipment of
unneeded items)
• Increase staff and volunteer
programs and services in a
• Initiated networking across m
teams from targeted countries.
Identify and implement process enhancement to
improve the recipient experience (including
Ensure access and availability to a high-quality product
(to support recipient needs and reduce risk of
negative environmental impact due to shipment of
unneeded items).
staff and volunteer capacity to provide
nd services in a culturally-appropriate way.
• Study and review current system for ordering
and selection of supplies and equipment
identify prioritized list of enhancements.
• Prioritized list of enhancements for the
ordering and selection system identified and
budgeted created.
• Product mix available to support 3 dev
programs.
• Conducted quarterly training to support
cultural awareness and build staff/volunteer
capacity.
• Program to facilitate better understanding of
common cultural norms developed and
implemented for MedShare internal
stakeholders.
5
Initiated networking across medical mission
teams from targeted countries.
Study and review current system for ordering
and selection of supplies and equipment to
identify prioritized list of enhancements.
Prioritized list of enhancements for the
ordering and selection system identified and
budgeted created.
mix available to support 3 developed
uarterly training to support
cultural awareness and build staff/volunteer
Program to facilitate better understanding of
common cultural norms developed and
implemented for MedShare internal
MedShare Strategic Plan
2014-2018
Goal Implement a cost
Success Defined • Increased number of
• Greater reach, improved
beneficial manner
• Enhanced financial sustainability
• Increased volunteer engagement
• Increased community loyalty and commitment to MedShare
• Enhanced MedShare brand
Objectives
Grow current operations to
capacity [Southeast, West,
Northeast]
• Increase the number of partners (hospitals, NGO,
that provide supplies and equipment.
• Expand and refine
• Develop a comprehensive volunteer strategy to ensure MedShare
has the volunteers necessary to support its operations.
• Partner with other NGO’s and
about targeted health conditions through focused education and
training.
• Expand awareness and use of Medical Mission Team stores
Extend reach of three
existing sites with additional
supporting locations
• Implement flexible collection and sorting model in locations
proximate to
• Develop new financial donors in supporting locations
• Conduct targeted outreach to medical mission teams located near
but not actually “in”
CAPITAL EFFICIENT GROWTH
cost-effective growth strategy that enables MedShare to achieve its mission
Increased number of recipients served.
reach, improved quality and increased environmental impact are achieved
beneficial manner.
Enhanced financial sustainability.
volunteer engagement.
community loyalty and commitment to MedShare.
Enhanced MedShare brand and donor engagement.
Strategies 2013
Increase the number of partners (hospitals, NGO, corporations)
that provide supplies and equipment.
Expand and refine national biomed procurement program.
Develop a comprehensive volunteer strategy to ensure MedShare
has the volunteers necessary to support its operations.
Partner with other NGO’s and corporations to raise awareness
about targeted health conditions through focused education and
Expand awareness and use of Medical Mission Team stores
• 160 shipments completed.
• 8 new supply/equipment partners
added.
• 5% increase in Med Team store
usage.
• Northeast Collection Center
opened and collecting supplies
from 30+
Implement flexible collection and sorting model in locations
proximate to current operations.
Develop new financial donors in supporting locations
Conduct targeted outreach to medical mission teams located near
but not actually “in” current operation locations.
• Piloted
another partner MSRO
• Conduct
outreach
existing site
base of support
6
mission.
impact are achieved in the most cost
2013-2014 Milestones
160 shipments completed.
new supply/equipment partners
added.
5% increase in Med Team store
usage.
Northeast Collection Center
opened and collecting supplies
30+ health care facilities.
ed collection model with
another partner MSRO or NGO.
Conducted financial donor
outreach in a state contiguous to
existing site in order to extend
base of support.
MedShare Strategic Plan
2014-2018
Goal Build organizational capacity and vitality
Success Defined • MedShare generates annual positive net operating revenues
• MedShare has funded in full the Operating Reserve according to plan and annual goals.
• Generates consistent flows
• Targeted program alignment with
donations.
• MedShare is recognized as an exemplary nonprofit
• MedShare maintains its role as a leader in the MSRO sector and contributes to t
development comm
• Increased efficiency and effectiveness in overall operations
• Employees operate as
Objectives
Ensure effective & efficient
operations.
• Develop a staff
ensure MedShare
• Provide annual training needed for a high
(e.g., FCPA, employment issue
• Develop and implement
effectively support operations.
• Improve business processes
support) to ensure
Develop “One MedShare”
mindset to ensure MedShare
is a fun and rewarding place
to work.
• Ensure all leaders are
management
achievement
• Increase employee engagement
responsibility)
ORGANIZATIONAL EXCELLENCE
Build organizational capacity and vitality.
MedShare generates annual positive net operating revenues over expenses before GIK
MedShare has funded in full the Operating Reserve according to plan and annual goals.
Generates consistent flows of revenue from diversified sources to support mission
rogram alignment with funding partners’ priorities results in increased funding and
MedShare is recognized as an exemplary nonprofit organization.
maintains its role as a leader in the MSRO sector and contributes to t
ent community.
Increased efficiency and effectiveness in overall operations as demonstrated by reduced cost per container.
Employees operate as “One-MedShare”.
Strategies 2013
staff recruitment, training and retention strategy to
ensure MedShare has the capacity to accomplish its mission.
Provide annual training needed for a high-performing workplace
(e.g., FCPA, employment issues, and others to be determined).
Develop and implement a technology strategy to more
effectively support operations.
Improve business processes (management, operational &
ensure efficient execution of mission.
• Developed i
position descriptions.
• Identified
staff member.
• Conducted FCPA training for all
employees.
• Completed inventory management
needs assessment project.
• Developed prioritized list of business
process improvement opportunities.
• Improved at least one process in
each area
operational and support).
all leaders are skilled in people development, change
management, and managing complexity to support the
achievement of organizational goals.
Increase employee engagement (culture, cooperation &
responsibility) to increase commitment and job satisfaction.
• Provide
building
• Provide at least 3
trainings
• Made adjustments
7
over expenses before GIK.
MedShare has funded in full the Operating Reserve according to plan and annual goals.
revenue from diversified sources to support mission and planned growth.
ncreased funding and product
maintains its role as a leader in the MSRO sector and contributes to the broader international
as demonstrated by reduced cost per container.
2013-2014 Milestones
Developed inventory of all current
position descriptions.
Identified training goals for each
staff member.
Conducted FCPA training for all
employees.
Completed inventory management
needs assessment project.
Developed prioritized list of business
process improvement opportunities.
Improved at least one process in
each area (management,
operational and support).
ded at least two training/team
building sessions for org leaders.
Provide at least 3 in-house “lunch”
trainings on pertinent topics.
adjustments as necessary in
MedShare Strategic Plan
2014-2018
• Ensure the appropriate organizational structure
resources are in place to support both national and lo
operations.
Ensure long-term financial
sustainability.
• Develop, implement
model to increase funding opportunities.
• Identify new,
(international foundations,
strategy).
• Increase support from partners by
MedShare’s programs and services with
• Fully fund Operating
• Close out current Capital Campaign and implement new
Campaign.
Raise awareness locally,
nationally and
internationally about the
unique MedShare story.
• Enhance communication with funders to better articulate
Medshare’s unique
• Develop and implement public relations strategy to increase
brand awareness.
• Develop digital media strategy to increase awareness and
support.
• Study and develop ways to reach international organizations to
increase awareness and build support.
• Develop program to increase awareness of MedShare’s
significant environmental impact.
Strengthen the current
governance model to
accelerate transformation to
a national model.
• Ensure the governing board has the
and skills to support the
• Clarify the role of board and staff in fundraising
development
• Study, enhance and refine
to support MedShare’s
Ensure the appropriate organizational structure, training and
resources are in place to support both national and local
organization structure
strategic plan
implement and continuously refine a robust revenue
to increase funding opportunities.
, mission-appropriate sources of funding
international foundations, government, and earned income
Increase support from partners by appropriately aligning
programs and services with partner priorities.
perating Reserve according to current plan.
Close out current Capital Campaign and implement new
• Met 2013
current annual goal for Operating
Reserve.
• Implement
models for container sponsorships,
med teams, and training programs.
• Determined strategy for next Capital
Campaign.
Enhance communication with funders to better articulate
unique story and impact.
Develop and implement public relations strategy to increase
brand awareness.
Develop digital media strategy to increase awareness and build
Study and develop ways to reach international organizations to
increase awareness and build support.
Develop program to increase awareness of MedShare’s
significant environmental impact.
• Identified
bono assistance.
• Website refresh in process.
• Others dependent on funding
available.
Ensure the governing board has the best composition of people
and skills to support the organization’s strategic direction.
Clarify the role of board and staff in fundraising and
development efforts.
Study, enhance and refine governance structure and processes
to support MedShare’s mission.
• Under development by Nominating
& Governance
8
organization structure to support
strategic plan.
t 2013-14 budgets to fund
current annual goal for Operating
Reserve.
Implemented updated funding
models for container sponsorships,
med teams, and training programs.
Determined strategy for next Capital
Campaign.
Identified PR firm to provide pro
bono assistance.
ebsite refresh in process.
Others dependent on funding
available.
Under development by Nominating
& Governance Committee.