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MEDICAL CAREAs a resident you will need to be under the medical care of the General Practitioner (GP) of your choice.

FEESFees are determined by the Commonwealth Government for all our Residential Aged Facilities. These fees are based on a percentage of the single maximum pension and the fee rises with any pension increase. Additional fees based on the room price may be requested and discussed in context of an asset assessment from Centrelink. Trust accounts are a service we offer and arranged through our Finance Department and accounts are sent out monthly or by specific arrangement.

MEALSFood Services provides freshly cooked meals using a cook/chill system. The menu offers a wide selection of choice and the meals are nutritionally balanced with dietitians input. Meal choices are made on a rotating menu cycle through a computerised menu system.

Special events and celebrations are catered for and families can bring in food if required. Please ask for a copy of the Can I bring in food for residents? brochure. There is a Food Safety Program in place to ensure food handling and safety standards are met.

OUR VALUES RESPECT

COMPASSIONCOMMITMENT

ACCOUNTABILITYINNOVATION

CONTACTCustomer Engagement Officer T 03 4215 5200 E engageagedcare@barwonhealth.org.au

Fees & trust enquiries T 03 4215 5819

McKellar Centre 45-95 Ballarat Road, North Geelong 3215 T 03 4215 5200 F 4215 6399

Alan David Lodge 382 Torquay Road Charlemont, VIC 3216 T 03 4215 6501 F 03 4215 6673

www.barwonhealth.org.au

BARWON HEALTH’S RESIDENTIAL AGED CARE SERVICEThis brochure aims to answer some questions you may have about Residential Aged Care Services at the McKellar Centre and Alan David Lodge. Our services include permanent residential care, secure dementia, aged psychiatry/mental health and respite (high and low care).

Alan David Lodge is located at Charlemont, and Wallace Lodge, Blakiston Lodge and Percy Baxter Lodges are located at the McKellar Centre, North Geelong.

AdmissionAll potential residents will require their GP to write a referral to the Aged Care Assessment Service for an assessment to enable approval for permanent care access through a Commonwealth Supported facility.

StaffThe program has a range of health professionals who provide residents with care and support. The services they provide to our program include physiotherapy, occupational therapy, speech pathology, dietetics, podiatry and social work.

WISE REVIEWED SEPT 2017

Published by Barwon Health Sept 2017

ABOUT OUR RESIDENTIAL AGED CARE PROGRAM

McKellar Centre | Alan David Lodge

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TELEPHONEResidents can make or receive telephone calls as they wish. A cordless phone is available and can be taken to the resident at any time. Pay phones are available on each unit. Private phone lines can be connected in residents’ rooms at an additional cost.

CULTURAL NEEDSWe are sensitive to your cultural needs and preferences, and there are a number of options available to ensure we meet these needs.

An Ethnic Services Officer is available to provide assistance and support and this service can be requested from the manager of the unit. A free interpreter service is available 24 hours a day.

SMOKINGBarwon Health is a smoke-free environment. Smoking is not allowed within the property. Residents of the McKellar Centre and Alan David Lodge can smoke on the premises in designated areas. If you are a smoker, please discuss this with the manager of your unit.

ALCOHOLAlcohol may be consumed in moderation, provided it has been approved by your GP. There is an alcohol policy in place, please refer to the Resident Information booklet for more details.

SPIRITUAL NEEDSResidents are encouraged to remain active in meeting their spiritual needs and staff work with residents to help address these needs. Services are held regularly and conducted by a roster of local clergy.

ACTIVITIESThe Residential Aged Care Service has a comprehensive activities program which you will hear more about upon admission. Families are invited to participate in activities and special events.

PERSONAL EFFECTSWe encourage a home-like environment in residents’ rooms. Pictures and photos are welcome, as well as other personal items. Please label these clearly but discretely with your name.

Whilst all care is taken with personal items, such as clothing, jewellery and other valuables, Barwon Health cannot accept responsibility for loss or theft.

A television is provided for residents to view in each of the lodges’ lounge rooms. Residents wishing to bring in their own television are asked to discuss their request with the manager of the unit on admission. Out of courtesy to other residents, we ask residents to wear headphones after 8pm if they are in a shared room.

All electrical items brought into our facility must be authorised by the manager of the unit and tested and tagged by the Barwon Health electrical contractor before being used.

VISITING HOURSVisitors are welcome at all times.

TOILETRIESPersonal toiletry items such as soap and toothpaste are provided to all residents, however excludes specialty toiletries.

HAIRDRESSINGAll residents have access to an onsite hairdressing service or alternatively you can use a hairdresser of your choice. Please discuss this with staff on admission.

CLOTHINGAll personal clothing is provided by the resident/family. Please ensure staff are made aware if any clothing requires labelling prior to it going into general laundry. Machine washable clothing is encouraged. The McKellar Centre has a Smart Moves policy in relation to lifting of residents and to ensure this policy is adhered to, residents and families are asked to discuss the appropriateness of clothing for the comfort of residents. This includes shoes and other footwear. If any clothing requires repair, the family will need to arrange this.

LAUNDRYClothing is laundered on site at the McKellar Centre. If any special laundering is required, family are encouraged to take it home for laundering. Alternatively, dry cleaning can be arranged at a cost.

PETSEach of our lodges has resident pets. Relatives and friends wishing to bring a pet into the facility to visit must obtain permission from the Manager. It is important that pets are appropriately restrained and disease-free.

OUTINGSDay outings are organised for residents on a voluntary basis. Residents are encouraged to remain in contact with the community where possible and outings with family and friends remain important.

COMMENTS/COMPLAINTSWe continually strive to provide quality care. Please feel free to approach the manager of your unit personally or by phone. Feedback forms are provided for your use. A complete guide to the complaints and suggestion process is included in the Residential Information booklet.

NURSING CARE/PERSONAL CARE WORKERSRegistered and enrolled nurses manage the nursing care for all residents withz 24 hour nursing support available in all sites. Soon after admission, the staff will identify your care needs. You may wish for your family to be involved in this discussion. Once your care needs have been identified, a care plan will then be developed and updated as needed.