mcommerce and mobile banking: the evolution and opportunities

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The material contained in this document is proprietary and confidential to Molecular. Copies are made available on the basis that use is limited to the sole purpose of evaluating the Molecular services. It is not permissible to use, modify, copy or disclose any information contained herein for any other purpose without the express written permission of Molecular. If you are not the intended recipient of this material you are requested to take immediate steps to destroy it. Michael Shpigel Senior Technical Consultant Molecular January 2009

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This webinar/slidecast provides insight on mobile commerce (mCommerce) and specifically mobile banking, which is a large component of this industry. Learn how various financial institutions approach their growing mobile strategy, as well as how the growth of mobile commerce and banking affects consumers and changes the way people use mobile. Michael also shares his 4-phase approach to mobile banking; providing the technology options, functional capabilities and benefits for each.

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Page 1: mCommerce and Mobile Banking: The Evolution and Opportunities

The material contained in this document is proprietary and confidential to Molecular. Copies are made available on the basis that use is limited to the sole purpose of evaluating the Molecular services. It is not permissible to use, modify, copy or disclose any information contained herein for any other purpose without the express written permission of Molecular. If you are not the intended recipient of this material you are requested to take immediate steps to destroy it.

Michael ShpigelSenior Technical ConsultantMolecularJanuary 2009

Page 2: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar2

What is Mobile Commerce?

"Mobile Commerce is any

transaction, involving the

transfer of ownership or rights

to use goods and services,

which is initiated and/or

completed by using mobile

access to computer-mediated

networks with the help of an

electronic device."

Page 3: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar3

Rise of m-Commerce

Page 4: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar4

M-Commerce in Action

Page 5: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar5

Growth of Mobile Banking

Page 6: mCommerce and Mobile Banking: The Evolution and Opportunities

Mobile Banking Today

Page 7: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar7

Banks adding mobile services

Page 8: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar8

Mobile Banking Approach

Past Present Future

Bank A

Bank B

• SMS Alerts

• SMS Alerts

• WAP

• SMS Alerts

• SMS Alerts

• WAP• Rich client

• SMS Alerts• WAP and rich client

• SMS Alerts• WAP and rich client• Mobile payments,

mobile wallet, P2P

Page 9: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar9

Successful mobile banking implementation

Page 10: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar10

Phase 1 – Addressing the Mobile Channel

Strategy: Create consumer awareness

Implementation: Simple alert/notification SMS push

Page 11: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar11

Phase 2 – Cost savings from the Mobile Channel

Strategy: Create consumer interaction

Implementation: Simple interactive services

Page 12: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar12

Phase 3 – Innovative fee based services

Strategy: Create interactive services with value

Implementation: Complex services

Page 13: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar13

Phase 4 – Mobile Financial Services

Strategy: Create broader mobile commerce application

Implementation: Advanced services

Page 14: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar14

Four Phases of Mobile Banking

Future

Alerts and Notifications, push SMS

Simple Interactive Banking• Balance• Statements

Messaging Services

Alerts Engine

Silo platforms for SMS, WAP and Rich Client

Unified mBanking Platform

Value added interactive mBanking• Funds Transfer• Bill Pay• 2FA

mBanking platform for quickly launching innovative services

mPayments• MicroPayments• P2P• Remmitance• NFC

mCommerce platform with Mobile Wallet

Addressing Mobile Channel Cost savings from Mobile Innovative fee-based services

Mobile financial services

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Page 15: mCommerce and Mobile Banking: The Evolution and Opportunities

Copyright © 2008 Molecular. All Rights Reserved. | www.molecular.com | Linked by Isobar15

Time with CustomersReach your customers 99% of the time they are not in your branch or in front of their computer.

Mobile Devices are where the physical world and online world converge.