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MBA in Hospitality Management(IMHI)

CV Book 2011

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ESSEC Executive Education CNIT BP 230

92053 Paris-La DéfenseFrance

Tél. +33 (0)1 46 92 49 00Fax +33 (0)1 46 92 49 90

http://formation.essec.fr

ESSEC Business SchoolAvenue Bernard-Hirsch

BP 50105 95021 Cergy-Pontoise Cedex

France

Tél. +33 (0)1 34 43 30 00Fax +33 (0)1 34 43 30 01

www.essec.fr

ESSEC Business SchoolSingapore Campus100 Victoria Street

National Library Building # 13-02 Singapore 188064

[email protected]él. +65 6884 9780Fax +65 6884 9781

www.essec.edu

InformationGeneviève Danten

Tel. +33 (0)1 34 43 31 72Fax +33(0)1 34 43 17 01

[email protected]

couv_CVbookIMHI_2011_blanche_Couv_CVBook_2010_ES_1712101400 14/03/2011 12:43

37000 Alumni

around the world

90 nationalities represented

on 3 campuses

You have the answerSince it was founded in 1907, ESSEC has been developing a unique learning model based upon its strong identity and core values:innovation, open-mindedness, responsibility and excellence.As a European leader in global management training, ESSEC’s mission is to educate responsible leaders for tomorrow’s world. ESSEC’s teachingmethod is focused upon developing the creativity and critical mind of each individual. The comprehensive range of programs – covering undergraduate, graduate and executive education – reflects ESSEC’s tailor-made approach, and is designed to train entrepreneurs and managers who are ambitious, economically aware and sociallyresponsible.ESSEC’s dynamic research activity (including the production of over 800 academic articles and publications in the last 5 years) and its 19 research and teaching chairs that bring together professors and companies, generates a wealth of knowledge and management theorythat is continuously contributing to the improvement of organizationalperformance for the 21st century.Today, the ESSEC community represents over 90 nationalities, 4,300 students, 6,000 managers in executive education and 138 permanent faculty, on 3 campuses in Cergy-Pontoise, Paris-La Défense and Singapore. Its immense network of 37,000 activegraduates stretches across the globe.Faced with the ever-changing challenges of globalization, ESSEC’s strategyto develop its resources, global presence and partnership network is in the pursuit of an ambitious goal: rank amongst the top 20 best businessschools in the world and position itself as a leading educational institution in Asia.

6,000 managers in executive education

4,300 students including 1,300 international students

couv_CVbookIMHI_2011_blanche_Couv_CVBook_2010_ES_1712101400 14/03/2011 12:43

ESSEC MBA IN HOSPITALITY MANAGEMENT (IMHI)

IntroductionThe participants of the ESSEC MBA in Hospitality Management (IMHI), Class of 2011, will be graduating this summer. We encourage you to consider them for management positions in yourcompany.

The program was created in 1981. Accredited by AACSB and EQUIS, it is firmly positioned as the leading centre of hospitality education in Europe.

ESSEC Hospitality attracts participants from around the globe who have already acquired professional experience and who wish to specialise in the hospitality sector. This highly focusedapproach enables these young professionals to build managerial and leadership expertise in theirchosen profession.Multi-cultural and multi-lingual, they seek international careers in the hospitality industry in avariety of disciplines including operations management, financial control, sales and marketing,revenue management, consulting and business development. Our graduates now number over1300 and are represented in more than 55 countries.

The CV book includes participants from the Two year track MBA program, as well as graduates ofthe One Year Track MBA program. They will all graduate in July 2011.

Please feel free to contact directly those participants in this CV Book whose profile may be of specific interest to you. The CV Book can also be downloaded on www.essec-hospitality.com underCV Book (left hand column).

Furthermore, do not hesitate at any time throughout the year to send us offers on positions avai-lable in your company, either for internships or permanent positions, which we will make availableto current participants and our alumni.

Should you require further information on the program or any of the participants, please contact us.

Cyril LanzeracDirector, Corporate / Student RelationsCareer Services OfficeMBA in Hospitality Management (IMHI)ESSEC Business School ParisTél. +33 (0)1 34 43 31 73

Mrs. Geneviève Danten Assistant to the Director Corporate/

Student RelationsCareer Services Office

MBA in Hospitality Management (IMHI) ESSEC Business School Paris

Tél. +33 (0)1 34 43 31 72Email: [email protected]

ESSEC MBA IN HOSPITALITY MANAGEMENT (IMHI)

IMHI Graduates 2009by function

IMHI Graduates 2009 by sector

IMHI Graduates 2009 by geographical location

22% Operations

5%Food & Beverage Management

3%Finance/Accounting

3%General Management

3%Further Studies

24%Consulting

11%Entrepreneur

11%Development

16%Sales & Marketing

24% Consulting/Real Estate

12%Distribution/Information Technology

8%Hotel Corporate Office

24%Hotel operations

12%Other non Hospitality

20%Restaurant/Food services

11%Middle East/Africa

11%Americas

50%France

14%Asia/Pacific

14%Europe outside France

MBA in Hospitality Management (IMHI)

One Year Track - Class of 2011

Caroline CANNY Tel: Email address: +33 (0) 6 12 74 41 24 [email protected] Date of birth: Nationality: French

September 3rd

1985

PROFESSIONAL EXPERIENCE Feb 2009- A LA VILLA SAINT MARTIN (3*, 53 rooms), Exclusive Hotels, Paris, France June 2010 Front Desk Manager

Ran daily operations at the front desk Recruited and trained receptionists and night audits Dealt with yield management using graphic tools from the distribution system Top

Sys In charge of sales and contract development with tour operators and wholesalers Improved the overall ranking of the hotel on trip-advisor website.

July 2009- SECRET DE PARIS (4*, 29 rooms), Paris, France Dec 2009 Opening of a new hotel

Registered all purchase expenses and built up excel documents Assisted in writing texts for brochures, websites and tour operators Built up the 4 star homologation file Recruited and trained receptionists Assisted in organizing the opening press conference at the hotel Regularly helped out at the front desk after the opening.

January 2008- LANZHOU VEOLIA WATER COMPANY, Lanzhou, Gansu, China July 2008 Trainee in the purchasing department of a new Joint-Venture

Created and implemented new purchasing procedures for North China Trained the purchasing staff of four joint-ventures Organized the North China purchase seminar in Baoji (near Xian) Followed up on the construction of a new staff restaurant for the company (3000

employees) Organized a Press conference with journalists and executive managers from the

project following the disastrous earthquake in China May 2007- INDUSTRIAL AND COMMERCIAL CREDIT BANK (CIC), Cergy-Pontoise, France July 2007 Trainee with business accounts manager

Analyzed balance sheets to evaluate the feasibility of the projects Visited the trading room and observed traders activities Attended several meetings between GMs and the bank

EDUCATION 2010-2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) 2004-2008 EPSCI–ESSEC Group BBA in International Management (AACSB – EQUIS accredited) Autumn 2007 UCD Quinn School of Business, Dublin, Ireland School of International Management (AACSB – EQUIS accredited) LANGUAGES AND TECHNOLOGY Languages: French: native, English: fluent, German: fluent Chinese (mandarin): intermediate Computer skills: Microsoft Office: excellent knowledge of Word, Excel and Power Point Proficient use of Top Sys including analytical tools Top Pilot Trainings: Training sessions in January 2010 on Yield management and “How to be a good trainer”

INTERESTS Horse riding: “Galop 7”, 4 participations to the French National Jumping championship Piano: 15 years of practice with a classical music background Scuba diving: Advanced Open Water level (PADI certification)

2

Hemant CHAUHAN

Tel: + 33 (0) 6 22 10 31 31 Date of birth: 11th

January1979

Email address: [email protected] Nationality: Indian

PROFESSIONAL EXPERIENCE

2009 – 2010 Silversea (Operator of bespoke luxury Cruise Ships, one of the leaders in the luxury cruising Industry)

Beverage Manager, Chef Sommelier Responsible for implementing Silversea standards fleet wide.

Developed the in-house sommelier’s training program and spearheaded its implementation Instrumental in bringing down beverage cost by 4% in 2010.

2008 – 2009 Capella Singapore, Sentosa Island Singapore (World’s first Six Star Hotel and Resort Management Company, Capella Singapore is their flagship hotel in South East Asia)

Director of Bar Operations Part of the pre-opening team setting up the bar operations at the resort

Recruited and trained pre opening bar operations team Negotiated contracts with suppliers for all beverage related products

2006– 2008 Four Seasons Hotels and Resorts, Washington DC, New York & Singapore. (Luxury Hotel Management Company)

Assistant Food and Beverage Manager 2005 – 2006

In charge of fine dining and wine program at Four Seasons Hotel Washington D.C. Managed room service operations at Four Seasons Hotel, New York. Managed bar operations at Four Seasons Hotel, Singapore.

One & Only Resorts, Kanuhura, Maldives (Operators of bespoke ultra-luxury resorts) Head Sommelier

Responsible for the wine program at the resort Negotiated contracts for wine supplies with suppliers globally Setup the WSET training program to encourage staff to become certified sommelier

2002-2005 Carnival Cruise Lines, Miami, USA (Flagship Cruise Line for Carnival Corp. – The World’s largest cruise Operator) Sommelier

Worked in the fine dining reservations only Supper Club on board Carnival’s ships as a sommelier.

Responsible for the shipboard wine inventory and purchases.

2000-2002 Rajvilas – Oberoi Hotels and Resorts, Jaipur India (One of India’s largest five star hotel operators)

Food and Beverage Assistant Worked in various areas of the food and beverage department, fine-dining restaurant, bars and

in room dining

EDUCATION

2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

1997-2000 Institute of Hotel Management, NEW DELHI, India Three-year Degree in Hotel Management

LANGUAGES AND TECHNOLOGY Languages Hindi, English Technology Proficient in Microsoft Office Applications, Fidelio & Opera

INTERESTS

White Water Rafting, Kayaking, Motorsports, Travel

3

Chin Wei CHOW __________________________________ Email address:

[email protected]

Date of Birth: 3rd April 1970 Nationality: Singaporean

CAREER OBJECTIVE ___________________________________________________________________

A certified CPA and PMP with more than 15 years of professional experience seeking a management position in the Finance or

Operation role in the Hospitality industry

PROFESSIONAL EXPERIENCE___________________________________________________________________ 2008-2010 True Yoga, Taiwan (part of True Group in Singapore which operates 30 Yoga & Fitness centers in Asia)

True Taiwan is a Health and Fitness chain consists of 5 Yoga and Fitness centers in Taipei & Taichung.

Its parent Company, True Group, is one of the largest Fitness and Wellness groups in Asia.

Finance & Operation Director

Responsible for the overall clubs’ operation and the overall aspect of the Taiwan home office

(Include accounting & finance, HR, IT, membership, customer service and administration) functions.

Preparation of financial management reports to the regional head office in Singapore.

Managed the cash flow of the company

Planning and execution of cost cutting measures in 2009

2005-2007 Alexander Group, Taiwan Alexander Group, was the largest Fitness Group in Asia, consist of 20 Health &Fitness clubs in Taiwan, and 6 in China

(4 in Shanghai and 2 in Beijing)

Deputy CEO

Managed the overall clubs’ sales and operation of all the Alexander Group’s health and fitness clubs in Taiwan and

Greater China.

Responsible for the membership and customer service functions of the Taiwan operations.

2000-2005 California Fitness,Taiwan (operate 6 Health & Fitness clubs in Taiwan &part of 24 Hours Fitness in USA)

Country Finance & Administration Director

Managed the overall aspect of the Taiwan home office (including accounting & finance, administration, HR, IT,

membership, credit control and customer service) functions.

Responsible for development of new sites, clubs renovations, rental renegotiation, sub-leasing arrangement,

government interaction, and litigation issues arises for the company.

Responsible for local due diligence, negotiation, and coordination for the acquisition of 2 Hollywood fitness clubs

in September 2004.

1997-1999 Pasta Fresca Da Salvatore, Singapore (Operates 8 Italian restaurant chains in Singapore & Shanghai)

Accounts & Administration Manager

Managed the accounting, administrative and HR functions of company’s Singapore, Malaysia and Shanghai

operations.

1996-1997 Silicon Graphic, Singapore (US Listed Company with head office in Mountain View, USA)

Accountant

Responsible for the accounting and order administration functions of the Silicon Graphics Inc. Taiwan’s operations.

1994-1996 Ernst & Young, Singapore Audit Senior

Responsible for planning the audit approach and effective execution of the audit program throughout audit till

issuance of the statutory accounts.

EDUCATION _________________________________________________________________________________ 2010-2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

2008 Project Management Professional (PMP)

1996 Certified Public Accountant, Singapore (CPA) 1994 Nanyang Technological University, Singapore Bachelor of Accountancy (2nd Upper Honors)

LANGUAGES__________________________________________________________________________________

Languages English: native Mandarin: fluent Cantonese: fluent 4

Nikolaus DOERR

Tel: + 33 (0) 63866 4370 Date of birth : 26th

July1983

Email address : [email protected] Nationality : German

CAREER OBJECTIVE

Obtaining a Assistant Executive Position in Rooms Division within the Luxury Hospitality Industry

EDUCATION

2010 - 2011 2009

ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Cornell Nanyang Institute of Hospitality Management PDP Leading & Motivating in the Real World by Robert P. Berry Strategic Leadership by Ali V. Kasikci

2003 - 2006 Apprenticeship, Specialist for Hospitality, Munich, Germany


2009 – 2010 Mandarin Oriental, Las Vegas, United States Assistant Manager/Duty Manager Front Office Oversaw all Front Office Operations

Supervised all Hotel Operations in the absence of the Executive Team Handled guest complaints Monitored all guest services and ensured guest satisfaction Trained the Front Office Team Held the Position of Springer Miller System Administrator

Pre Opening planning & Implementation: Front Desk Operations/ Front Office Division Training Plan Screened and hired Front Office Division Team In charge of Springer Miller System Installation, Legendary Quality Experience Standards, Standard Operating Procedures, Operating Supply and Equipment

2008 – 2009 Mandarin Oriental, Macau, Macau S.A.R. Assistant Manager/Duty Manager Front Office/Concierge Supervised all Front Office Operations

Fully responsible for all Concierge Operations Held the Position of Springer Miller System Administrator Maintained Hotel and Guest Security at all times In charge of numerous Management System upgrades In charge of Focus and Problem Solving Technology Projects

2003 – 2008 Mandarin Oriental, Munich, Germany Apprentice/Night Audit All Departments Manager on Duty 11pm to 7am

Fully in charge of Reception, In Room Dining & Housekeeping Handled the invoicing of accounts & the daily closing procedures 3 years Apprenticeship (Specialist for Hospitality with Certificate) included one year in school two

years in operations with work experience in all departments main focus on Food & Beverage and Rooms Division

LANGUAGES AND TECHNOLOGY Languages German: native language English: excellent Technology Springer Miller Host Systems, Fidelio Front Office/Micros Fidelio, Microsoft/Apple OS

INTERESTS

Music, Football, Cultural Events

5

Bertrand FRANCOIS

Tel: + 33 (0)6 89 27 37 54 Date of birth: 5th

April 1980

Email address: [email protected] Nationality: French

CAREER OBJECTIVE

Short term: Department Manager for a brand, medium term: Brand Director, long term Country Manager for a multibrand group.


2009 – 2010 Accor Etap Hotel, Bradford, United Kingdom (86 bedrooms) General Manager - Increased occupancy by 12% the room rate from £32 to £38.

- Ensured quality and standards. - Handled recruitment, induction, training, coaching, and development. - Managed a total of 20 employees. - Set up the annual budget, - Analyzed hotel statistics and implemented remedial actions if necessary. - Managed all aspects of accounting information, statistics and cash handling. - Maximized sales and revenue. - Developed new business segment.

2008 – 2009 Accor Etap Hotel, Leeds, United Kingdom (218 rooms) Assistant Manager - Ran the hotel on daily basis.

- Assisted the hotel manager in all aspects of his job whenever requested or needed. - Ensured a smooth running of the hotel in the absence of the general manager.

2007 – 2008 Accor Etap Hotel, Glasgow, United Kingdom (165 rooms) Team Leader - Participated in the opening of the hotel.

- Implemented all reception and F&B procedures and documents. - Recruited and trained all reception staff. - Assisted housekeeping in setting up procedures. - Created and maintained accounts with providers.

2007 - 2005 Accor Ibis Hotel, Edinburgh, United Kingdom (99 rooms) Receptionist

2003 - 2005 Accor Sofitel Hotel, Versailles, France (135 rooms) Barman

EDUCATION


2001 - 2003

Other schools: Undergraduate diploma in the hospitality industry.

LANGUAGES AND TECHNOLOGY Languages: French: mother tongue English: fluent German: spoken and written.

Technology: General: Word, Excel, PowerPoint, Internet. Specialized: Fidelio, Hotix, Hogatex, FOLS.

6

Ankit GARG

Tel: + 33 (0) 616663916 Date of birth: 28th

June 1982


CAREER OBJECTIVE To be a professional in the hospitality industry in the sectors of asset management and/or e-commerce.


Aug 2008 – July 2010

Isango! , London, UK and New Delhi NCR, India. (Online travel e-commerce company specialising in destination services) Senior Manager – Product Marketing Handled business development for various destinations in Europe, Africa and Asia. Managed over 70% of revenue generating channels. Developed and managed projects to drive traffic and sales. Ensured market competitiveness as well as profitability through negotiations. Monitored product offering, positioning, seasonality and spend.

Sep 2006 – Nov 2007

CitiFinancial India, Delhi, India (Consumer goods loan providing Non Banking Financial Company)

Credit Manager Managed a monthly target size of Rs. 1,00,00,000

Lead a team of 5 Handled an average of 1200 applications in a month. Decreased delinquency from 6% to 3% and effected cost cutting by 10%.

Jun 2003 – Aug 2006

ACE Industries, Indore, India (ISO – 9001 certified manufacturer of auto ancillaries and OEM Vendors to Honda, Yamaha, Kawasaki, Suzuki, Lucas)

Owner and Founder In charge of all daily running of the firm as well as Sales and Marketing and Quality activities.

Managed Labour force. Handled Licence and legal requirements. Supervised Production management. Oversaw purchase and costs. Executed Shop-floor efficiency and implementation of assemble line practices. Managed relationships and accounts of all automobile manufacturers and producers who were the

purchasers. Nov 2000 – Dec 2002

Design Auto Distributions Ltd, Indore, India (Automobile dealership of Kawasaki Bajaj Auto)

Sales and Service Manager Reported on quarterly sales reports.

Ran all marketing activities. Oversaw all daily shop floor sales activities. Executed and planned seasonal sales promotion activities. Managed all service shop functions, purchasing and inventory.

EDUCATION


2002 – 2005

2000 – 2002

1998 – 2000

DAVV University, Indore, MP, India Bachelors of Commerce

Prestige Institute of management, DAVV University, Indore, MP, India Bachelor of Computer Application

Daly College, Indore, MP, India High School Certification in applied sciences.

LANGUAGES AND TECHNOLOGY Languages English, Hindi: Native Marathi, Gujarati (Indian languages): fluent Technology MS Office : advanced VBA: advanced

INTERESTS Great interest in travelling, photography, music, reading and cinema

7

Tania GARNICA

Tel: + 33 (0) 699337509

Email address :

[email protected]

Nationality : American


July – August 2010

La Réserve, Geneva, Switzerland General Manager Intern 2-month accelerated General Manager training program in a 5-Star, 85 room, 17 suite boutique hotel, with 4 restaurants, in the following departments:

Front Office Guest Relations Sales & Marketing F&B Spa Human Resources Housekeeping

May – July 2010

Marriott Courtyard Hotel, Washington, DC, USA General Manager Intern 3-month intense General Manager training program in a 4-Star, 225 room hotel, targeting the business market, in the following departments:

Front Office Accounting Sales & Marketing F&B Housekeeping Maintenance

April 2006 – May 2010

Marriott International Corporate Headquarters, Bethesda, Maryland, USA Sr. Program Specialist for Architecture and Construction Division Project Manager and SME (Subject Matter Expert) for the OASIS application (a program housing all Marriott Hotel projects). Asset Administrator for all technology assets. Responsibilities included:

Leader in the rollout of OASIS Quarterly Enhancement Releases from requirements gathering to final implementation.

Conducted regular audits to ensure data quality. Organized and conducted ongoing training to department staff on business processes. Used complex Excel functionality for work load, forecasting, budget analysis, and business

metrics reporting.

May 1997 – April 2006

Marriott International Corporate Headquarters, Bethesda, Maryland, USA Business Administrator for Architecture and Construction Division

Provided Business support to the Interior Design department, focusing on hotel owner relations. Quality Assurance Administrator for Marriott Hotel Project Database. Responsibilities included:

Established strong relationships with hotel owners, provided design-related information, followed up on design issues.

Communicated critical hotel project data to the VP, Design Directors, and staff. Created and organized a system to track and prioritize the production and delivery of

Design Specification manuals to hotel owners, meeting critical deadlines. Developed and streamlined processes to continually improve quality and accuracy of

project specific data.

EDUCATION


1983 - 1985 AMERICAN UNIVERSITY, Washington, DC USA Bachelor of Science Degree in Business Marketing

1981 - 1983 LOYOLA COLLEGE, Baltimore, MD USA Business Core Courses

LANGUAGES AND TECHNOLOGY Languages English: native French: intermediate Technology Certified by Microsoft in SQL Server, August 2002 and Visual Basic, August 2001. AWARDS

Received the Marriott Architecture and Construction Distinguished Services Award December 2005.

8

Marion LAPORTE _

Tel: + 33 682340315 [email protected]

Date of Birth: Nationality: 26th

October 1983 French

2007 – 2009 Taha’a Island Resort & Spa, R&C (5* resort; 60 rooms), French Polynesia PROFESSIONAL EXPERIENCE ________________________

Rooms Division Manager (8 months) Coordinated all Front Office Activities to ensure an optimum level of guest service and to

maximise hotel profits. Supervised the Executive Housekeeper to ensure standards were maintained. Managed a team of 36 employees. Attended weekly executive meetings. Ensured correct staffing levels during peak and low occupancies. Ensured control of expenditure was kept within budget.

Front Office Manager (1 yr, 4 months) Supervised the operations of the Front Office, Concierge, Guest Relations, Reservation,

Boutique and Bell Service departments. Initiated effective service recovery according to the Standard Operating Procedure. Conducted Site Inspections and hosted dinners for Family Trips and Tour Operators to

ensure an optimal promotion of the property. Assistant Front Office Manager (3 months)

2006 - 2007 Shangri-La Hotel (5* city hotel; 750 rooms), Singapore (9 months) Club Concierge, Horizon Club

Administered the duties of Room Controller, Receptionist, Guest Relations, Concierge.

2006 – 2006 One&Only Resort Kanuhura, LHW (5* resort; 100 villas), Maldives (6 months) Guest Relations Officer / Front Office Intern

2002 - 2002 Hilton Hotel (5* city hotel; 423 rooms), Singapore (1 month) Marketing & Communications Intern

2010 – Present ESSEC Business School, Paris, France EDUCATION _________

MBA in International Hospitality Management (IMHI) 2010 - 2010 Xiamen University, Xiamen, China

Short-Term Chinese Program 2002 – 2006 McGill University, Montreal, Canada

Bachelor of Science, Major in Geography, Minor in Management 1999 – 2001 United World College of South East Asia, Singapore

International Baccalaureate 1995 – 1999 International School of Brunei, Brunei

International General Certificate of Secondary Education

2010 – 2010 Algajola Sport & Nature, Corsica, France VOLUNTEER EXPERIENCE ___________

2002 - 2006 McGill University, Montreal, Canada 1999 - 2001 RenCi Buddhist Hospital, Singapore

Languages French: mother tongue English: Fluent Spanish: Basic Mandarin: Basic LANGUAGE AND TECHNOLOGY ______

Computer Microsoft Office, Micros OPERA, Fidelio Front Office, IDPMS, Internet General Cultural Literacy, Public Speaking, Writing, Teamwork, Critical Thinking, Problem Solving,

Adaptability, Organisation, Time Management and Interpersonal skills.

Travel Lived in 8 different countries and travelled to over 30 countries. INTERESTS _

Hobbies Tennis, skiing and scuba diving.

9

Stéphanie LYARD

Tel: + 33 (0) 6 58 16 94 48 Date of birth : 10th

Feb.1984

Email address : [email protected] Nationality :French


Nov. 2008 Dec. 2009

Fratelli Fresh, Sopra restaurant, Sydney, Australia (Company owning three casual and trendy Italian food shops and restaurants and providing also cooking classes)

Head waitress, cashier, extra waitress for two of the restaurants Developed team efficiency

Supervised private functions Acquired knowledge on Italian wines

April – October 2008

Plazza Athénée and Le Crillon, Paris, France (two of the most luxurious hotels of Paris)

Head waitress, Room service Ensured quality standards

Trained new employees and apprentices Developed a strong understanding of the organization of the operations

August 2002 January 2004

Le Barlotti, Paris, France (Fashion restaurant, part of Georges V group, few steps away from place Vendôme)

Head waitress, barmaid, and hostess developed excellent skills in customer service

trained in sales and service held various F&B positions

EDUCATION

2009 - 2011 January – March 2009

ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) ASOF-TOGO, Kpalimé, Togo Three months internship in education, development and agro-forestry

2002 - 2005 2001-2002

Dauphine Paris Master of Economics Applied option international affairs Bachelor's degree in Economics Applied option economy and management Diploma of Applied Mathematics and Social Sciences

Lycée Chaptal , Paris France High School Diploma with specialisation in Science

LANGUAGES AND TECHNOLOGY Languages: French: mother tongue English: fluent Spanish: basic knowledge Technology: Pack Microsoft Office, E-views

INTERESTS

Travels (Australia, Africa, Europe, USA); cooking; oenology; sport (running, volley ball)

10

Julien MONSEL


April 1983


EDUCATION

2010 - 2011 ESSEC BUSINESS SCHOOL, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

2003 - 2007 EDHEC BUSINESS SCHOOL, Nice, France Master’s Degree in Business and Management (AACSB – EQUIS accredited)


2008 – 2010 THE DOYLE COLLECTION HOTELS (Head Office), London, United-Kingdom THE MARYLEBONE**** / THE BLOOMSBURY**** / THE KENSINGTON HOTEL**** 559 rooms in total

Cluster Credit Controller – Finance Supervisor Level – Managed 1 person Increased sales revenue by extending credit to corporations and travel agencies and minimized risk

of loss from bad debts Dealt with an average £750 000 aged debtors balance per month Maintained company standards with 75% of the debtors outstanding in the current month, 20%

over 30 days, 5% over 60days and an average payment of 35 days Invoiced clients around the world and dealt with all billing discrepancies Worked in close relation to head of departments Developed and implemented F/O procedures

2007 – 2008 THE KENSINGTON HOTEL****, London, United-Kingdom 149 rooms

Account Assistant – Reported directly to the Regional Financial Controller - managed 1 store man Accurately completed the Gross Revenue Report each day and investigated on any discrepancies

Prepared Revenue file reconciliation, detailed daily discrepancies and adjusted postings Audited all F&B purchases, invoices and delivery notes in order to good receive them Placed food, beverage and stationary orders, and dealt with the suppliers

2006 – 2007 FOUR SEASONS HOTEL GEORGE V****L, Paris, France 245 rooms

Assistant Credit Controller Controlled debtors accounts, followed up on payment and dealt with billing discrepancies

Managed travel agencies, banquet and catering, and “Le Cinq” restaurant accounting Invoiced clients around the world for amounts up to £280 000

2005 – 2006 EIFFAGE IMMOBILIER, Vélizy, France Internal Auditor Organized a liquidation planning of 80 inactive real estate companies taking into account the

analyze of the financial and juridical costs related to these companies administration Calculated financial ratios to permit the best top management visibility on programs profitability Managed the sale forces implementing quality procedures to improve relationship with potential

buyers 2001 – 2005 DECATHLON, Nice, France Seller

LANGUAGES AND TECHNOLOGY Languages French: native language / English: fluent Technology Computer literate (Opera, SAP, Fidelio, Microsoft Office)

INTERESTS Art of Cooking, Travel, Rugby, Piano

11

Mrudu NAIR

Tel: + 33 (0)668129235 Date of birth:16th

May 1982



2007 – 2010 The Oberoi Hotel, Mumbai, India. Assistant Front Office Manager Trained and developed assistant manager(s), executives and supervisors in technical, administrative

and managerial abilities

Ensured that the department complied with and exceeded the SOP’s set by The Oberoi Hotels

Assisted FOM with establishing written guidelines and controls, attained objectives (budgets and marketing

Plan) written yearly and reviewed quarterly

Assisted FOM with daily sell strategy as well as in daily operations

2006 – 2007 Indian Hotels Company Limited, (Taj Lands End Hotel), Mumbai, India. Duty Manager, Front Office. Managed day to day activities in front office including front desk, concierge bell stand, airport

services, transport, doormen and guest relations

Oversaw the smooth arrivals and departures of guests in the hotel

Met and greeted all VIP guests of the hotel

Conducted regular associate training, monthly meeting and monitored tracking system for all trainings

2004 – 2006 JW Marriott, Mumbai, India. Team Leader, Front Office. Led by example on aspects of courtesy, helpfulness and grooming/ overall presentation

Conducted regular associate training, monthly meetings and monitored tracking system for all trainings

Achieved customer satisfaction through friendly and proficient service and ensured repeat business through personalized, efficient service

Performed all front office jobs in demand times

EDUCATION

2010 - 2011 ESSEC Business School, Paris, France. MBA in International Hospitality Management (AACSB-EQUIS accredited)

2000 - 2004 1993 - 2000 1988 - 1993

Welcomgroup Graduate School of Hotel Administration, Manipal, India. Bachelors in Hotel Management. St. Joseph’s Higher Secondary School, Trivandrum, India. Kerala State Board of Secondary and Higher Secondary Education École Fondary, Paris 15, France. École

de Paris.

LANGUAGES AND TECHNOLOGY Languages French, English, Hindi and Malayalam (all fluent) ; Tamil (spoken) Technology Microsoft Word, Microsoft Excel, Microsoft Power point, Opera, Fidelio, Marsha

INTERESTS

World affairs and sports journalism, tennis, travelling

12

Samantha NIOCHE


February 1980

[email protected] Nationality : French


Feb – Jul 2010 HILTON, Phuket, Thailand Operational Cross-training internship Front Office (GSA, GRO, Concierge, Bell Boy, Call Center, In Room Service)

Food & Beverage (Kitchen, Outlet manager, F&B Assistant Manager) Sales and Reservation (Worked on the transfer from Opera to OnQ)

2003 – 2009 MORGAN STANLEY, Paris/London, France Fixed Income Sales Sold hedging and investment strategies – Underlying products: bonds, cds, indices, asset swap

products, cdo, clo, abs... Covered French institutional clients (asset managers, insurance companies, banks, prop traders) Provided Research Analysis and real-time information to clients Elaborated trading ideas to optimize customers’ portfolios and generate business Traded customers on innovations Organized road shows to market our analysts, structurers and traders Explored the market to broaden our customers’ portfolio

Jul –Aug 2000 CREDIT AGRICOLE, Paris, France Financial Analyst Market analysis (competition, market growth, human potential…)

Financial analysis (profitability, solvency, income statement intermediate balance, cash, working capital). Financial data interpretation in order to offer restructuring plans

Legal analysis in order to respect specific regulations EDUCATION

2010 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management – IMHI (AACSB-EQUIS accredited) Major in Real-Estate

2003

2002

2001

ESSEC Business School, Paris, France AACSB accredited – Major in Finance

National University of Singapore (NUS) – Exchange program with the MBA – 6 months

DAUPHINE Paris IX – Master Degree in Management

LANGUAGES AND TECHNOLOGY Languages French (mother tongue); English (fluent) Technology Word, Excel

INTERESTS

Art Art First Prize at lycée Carnot – Paris Ile-de-France literary First Prize at lycée Carnot Fencing Competition level – 5 years at the “Cercle des Armées” Dance 6 years of ballet followed by modern dance Skydiving Free fall certificate Scuba diving PADI, Advanced Open Water level Traveling Backpack trip around the world – 7 months (South America, Australia, Asia)

13

Flavia PIOLTELLI


April 1981

Email address: [email protected] Nationality: Italian/Peruvian


Oct 2009 – Aug 2010

Expedia, London, UK (Leading on line Travel Company)

Revenue Specialist, Market Management Department Responsible for increasing the revenue, supported market managers in improving the market price

and inventory competitiveness. Worked closely with revenue managers and conducted market visits. Processed hotel contract renewals and leading ad hoc projects.

Dec 2007 – Star Ratings Specialist, Global Supply Operations Department Sep 2009 Determined, activated, maintained, and audited star ratings for EMEA contracted hotels for Expedia

and Hotels.com. Assisted with daily, weekly and monthly reporting. Assisted with the management, maintenance and control checks of the hotels.com guest reviews

program. Handled resolving requests and disputes from hotel partners and internal departments.

Jan – Millennium Mayfair Hotel, London, UK - 4 star deluxe

Nov 2007 Duty Manager Senior, Front Office department Provided assistance in hiring, training, supervision and discipline of all front office staff members.

In charge of VIP’s and regular guest recognition scheme. Oversaw and coordinated all operational aspects of the Front Office.

Feb – Dec 2006

Millennium Bailey’s Hotel, London – UK - 4 star deluxe Night Manager, Front Office Department Ran the Hotel in the absence of the General Manager. In charge of the night run of all the systems and of ensuring that requested reports were printed,

the daily work of the Front Desk checked and corrected if necessary.

Sep 2005 – Jan 2006

Receptionist, Front Office Department Responsible for a float and cashiering duties, reservations assistance, operated safety security

boxes, and currency exchange service.

Mar 2004 – Apr 2005

Los Delfines Summit Hotel & Casino, Lima, Peru – 5 Stars Front Office Agent – Senior, Front Office Department Assigned rooms, billed banqueting and events accounts, billed and coordinated groups’ and airline

crews, and assisted with reservations.

EDUCATION


2009 Cornell University – Online certificate Certificate in financial management

1999 - 2004 San Ignacio de Loyola University, Lima, Peru Member of the Leading Hotel Schools of the World. Final score 15.9/20 TOP FIVE of my graduating class.

LANGUAGES AND TECHNOLOGY Languages Spanish: native language, English: fluent, French: intermediate, Italian: basic Technology Micros, Fidelio, Opera , MS Word, MS Excel, MS Power Point, MS Visio 2000.

INTERESTS

Travel, theatre and sports. 14

Fabien POIRIER

Tel: + 33 (0)660180444 Date of birth: 5th

February 1976


CAREER OBJECTIVE

A position in project development, focus on hotel and/or restaurant pre-openings and openings stages


Apr 2006- Avenance Entreprises (ELIOR), France Dec 2009 Restaurant Director, Contract catering for Sagemcom and Renault (850 and 1200 covers/day) Sagemcom restaurant opening, implemented customer database and cashier system

Recruited and conducted team training (from 15 to 22 persons) Responsible for the budgeting of the unit and its application In charge of the conception of menus (Sagemcom) Managed customer relations

Jun 2004 – Restaurant Associates (COMPASS), London, UK Mar 2006 Back of House manager, Contract Catering for Reuters and Lehman Brothers (1250 and 2000 covers/day)

(team size between 5 and 8 members) Actively participated in the opening of Reuters restaurant

Set up of the purchasing procedures, and F&B cost control Responsible for food stocktake and control.

Oct 2003 – Brown’s Hotel (5*), London, UK May 2004 Store and Purchasing Manager In charge of the day to day hotel purchases (F&B, housekeeping products, stationery..)

Referenced, negotiated and evaluated performances of suppliers Responsible for a high valued wine cellar (£1.300.000)

Jan 2002 – Oct 2003

Thistle Royal Horseguards (4*), London, UK F&B Cost Controller Managed the F&B suppliers accounts, Dealt with monthly F&B revenue report, F&B revenue forecast and daily food cost Created the restaurant wine list Responsible for purchasing of F&B products

Nov 2000 – Nov 2001

Renaissance Chancery Court Hotel (5*), London, UK Chief Steward, Opening of the Hotel (team size 26 people) Set up, implemented and reviewed standard operating procedures Recruited, trained and evaluated the team performance

EDUCATION


1995 - 1998 Lycée Hôtelier de St Quentin en Yvelines Undergraduate Diploma in Hospitality Management

LANGUAGES AND TECHNOLOGY Languages French: native, English: fluent Technology Hospitality sector softwares: Fidelio, SAP, Micros, PI, Alphares II

Microsoft office (Word, Excel and Powerpoint)

INTERESTS

Reading (historic, thrillers, cooking magazines), cooking and pastry, oenology, IT

15

Adélaïde PUJOL


November 1978



2007 – 2010 Best Western Hotel le Donjon Carcassonne, FRANCE (3* hotel, 62 rooms, 21 employees + 10 season employees each year) SA Cite-hotels group Turnover 2.1 million euro in 2009 Best Western Quality reward in 2007

General Manager Overlooked investment programs on site (renovation, extension…)

Managed accounting and reporting to the central financial controller Organised and supervised the work with my heads of departments In charge of employees recruitment Responsible of sales and marketing (in house and external) Acted as a communication coordinator of SA Cite-hotels group Organized events with local authorities Involved design and decoration of hotels and restaurants of SA Cite-hotels group

2004-2007 Resident Manager Conducted front desk operations including checking guests in and out

Scheduled and trained front desk staff Handled guest needs and requests to ensure optimal levels of guest satisfaction Supervised housekeeping department and costs

2001 – 2004 Bank of Languedoc Credit Agricole Limoux, FRANCE Relationship Manager Overseen portfolio of individual bank accounts

Generated housing loans and consumption loans Dealt with house and car bank insurances Responsible for private investors accounts

EDUCATION


2007 - 2009 Aprenticeship BTS Assistant PME-PMI

Chamber of Commerce Carcassonne, France

2003 - 2004 1996 - 2000

Esmod Paris (International Fashion University Group France) One year business fashion program followed Undergraduate Studies Private Law Major in Labour Law Toulouse University, France

LANGUAGES AND TECHNOLOGY Languages French: native English: fluent Spanish: fluent

Technology Word / Excel / PowerPoint / Photoshop Hospitality Industry Technologies: Hotix, Extranet Booking.com / Expedia / Gullivers / Hotel Donjon web site

INTERESTS

Cinema, photography and design, traveling (travels in USA, Japan, Spain, England, Greece, Egypt…)

16

Anas RAHHOUTI

Tel: + 33(0)6 48 35 14 20 Date of birth: 2nd

Email address: [email protected]

November 1983

Nationality: Moroccan


2009 – 2010 504 Holding, Marrakesh, Morocco (Restaurant holding company) Operation Manager Controlled and managed inventory, cash and sales for three brand restaurants

In charge of hiring, training, evaluating, and organizing staff Improved quality service and customers’ satisfaction by redefining work assignments

2008 – 2009 El Ché Restaurant, Marrakesh, Morocco (Café Restaurant business) Owner & General Manager Staff recruitment and management, organized the shifts

Cash and credit management, commercial negotiation with providers Jan. – Jun. 2008 Marriot, Marbella, Spain (Beach Resort Vacation Club) Front Office Management Trainee At your service agent, coordinated information between departments

Express check-in agent, managed guest’ needs

Jan – Apr. 2007 Les Roches, Marbella, Spain F&B supervisor Managed the operation in all F&B outlets (Buffet, a la Carte Restaurant, Bar)

Supervised 3rd year and 1st

Assisted the F&B Manager year students in all F&B outlets

Jun. 2006 – Jan. 2007 Mansour Eddahbi Palais des Congrès, Marrakesh, Morocco Restaurant Manager Assisted arrival of guests and supervised the waiters

Jun. 2005 – Jan. 2006 Mansour Eddahbi Palais des Congrès, Marrakesh, Morocco Front Desk Supervisor Check in and checkout, dealt with guests complains

Concierge

Jul. 2004 – Jan. 2005 Mandarin Oriental Hyde Park Hotel, London, United Kingdom F&B Trainee Room service attendant, served in room meals, private dining

EDUCATION


2006-2007

Les Roches Marbella School of Hotel Management, Spain Bachelor of Business Administration in Hospitality

2004-2006

Les Roches Marbella, School of Hotel Management, Spain Swiss Hotel Association Diploma

1996-2003 Lycée Victor Hugo, Marrakesh, Morocco High School Diploma

LANGUAGES AND TECHNOLOGY

Languages Quadri-lingual Arabic, English , French, Spanish, Technology Windows OS, MS Office (Word, Excel, PowerPoint, Access), Fidelio (CalcMenu) INTERESTS

Sports Hobbies

Tennis, fitness Music, cinema, travelling, history and economics

17

Dor RUBINSTEIN


February 1981

Email address: [email protected] Nationality: Israeli /Austrian


2006-2010 Dor Rubinstein – Catering Service, Tel Aviv – Yaffo, Israel Founder and chef

Ran the catering service in a highly competitive environment Hired workers, was in charge of Public Relations and negotiated with vendors Consulted an independent company for the opening of a food establishment

Oct 2009- Feb 2010

BDO Karma – Luxury Cosmetics, Daytona Beach, Florida, USA Regional Manager

Managed the sales department in the north Florida region (4 establishments) Recruited and trained new staff and Operated the inventory control unit

2008 Harel LTD, Ramat - gan, Israel

Investment consultant

Traded stocks, options and futures for an independent trader

Handled tax refund issues for the company’s clients Managed the Internet service unit for independent traders

2005-2006 Sergos Restaurant, Tel Aviv, Israel

Pantry chef Actively took part of the opening team of this new establishment Trained commis chefs and supervised the hygiene levels subject to the health ministry rules

2005 Artichoke Restaurant, Tel Aviv, Israel

Pantry and pastry chef Initiated a retail dessert selling line for coffee shops and restaurants Managed preparations for banquets held in the restaurant

2004 Feinscmecker Delicatessen, Tel Aviv, Israel

Manager Supervised all store activities: sales, promos, pricing and inventory

1999-2002 Israeli Defence Force, Israel

Non – commissioned officer in the CID (Criminal Investigation Division) Investigated national superiority cases at the CID special unit and worked with limited time and

under high pressure Commanded and trained a crew of fifteen investigators

EDUCATION


2008 Meitav College, Tel Aviv, Israel Investment consultancy licence

2003-2006 The Academic College of Tel Aviv – Yaffo, Tel Aviv, Israel BA in Economics and Management

LANGUAGES AND TECHNOLOGY Languages Hebrew: native, English: fluent, French: intermediate, Italian: basic

Technology MS Word, MS Excel, MS Power Point

INTERESTS

Food, travel, architecture, sports and history 18

Zeinab SHAHIN

Tel: + 33 (0)650485675

Email address: [email protected] Nationality: USA/ Egypt/ Russian permanent Residency


2009 – 2010 Stratinvest Ru, LLC, Moscow, Russia Business Development Real Estate Department, Senior Consultant Newly established department in order to enhance the company’s governance structure, and new sub-departments, including real estate consulting, hotels, and international residential real estate

2006 – 2009 KNIGHT FRANK PROPERTY CONSULTANCY, Moscow, Russia Senior Consultant, International Consulting &Hotels Development Main tasks included

Market research International hotel operators search Site and neighbouring analysis Concept recommendations

2005 – 2006 MANDARIN ORIENTAL HOTEL, Washington DC Guest Recognition Assistant Manager

Supervised, leaded and managed all levels of the guest recognition team. Introduced and implemented the customer loyalty program club 2000, 1000 program designed

for revenue generating clients.

EDUCATION

2010 – 2011

ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

2003- 2005 The George Washington University, Washington DC, USA Master in Tourism Administration (MTA) in International Marketing/ Hotels


Languages Technology

English: fluent Arabic fluent Russian: intermediate Advanced skill of Microsoft Word, Excel, PowerPoint

INTERESTS

Windsurfing, cooking, reading

19

Benoît VANDEN ABEELE


September 1977

Email: [email protected] Nationality: French

Always eager to learn, my educational and professional experiences reflect my interest for arts and sciences. Passionate of travels and cultural exchanges, I have decided to re-orient my career in the hotel industry. My ability to adapt to new environment and my intellectual skills that combine both creative intuition and analytical reasoning are my main assets.

EDUCATION 2010 – 2011

ESSEC Business School, Paris, France MBA in International Hospitality Management Concentration in Real estate and Luxury

2001 – 2004 Ecole Nationale Louis Lumière, France

French leading engineer school for movie operators.

1998-2001 1997-1998 1995-1997

Sorbonne-Nouvelle, Paris Master in cinematographic studies Université Lille III, France Undergraduate degree in physics Lycée Robespierre, France Preparatory class for high scientific school

PROFESSIONAL EXPERIENCE 2007 – 2010

Villa Madame, Paris

(4 stars boutique hotel, Saint-Germain-des-Prés) Receptionist

2005 – 2007 Assistant camera operator Commercials, short movies, documentary

LANGUAGES AND TECHNOLOGY Languages

French (mother tongue), English (fluent), Japanese (basic)

Technology

Excel, Word, Medialog, InDesign, Photoshop, Final Cut

INTERESTS

Travels (Japan, Indonesia, Thailand, India, Canada, USA…) Literature (French, English, Russian and Japanese) Photography

20

Antoine WEINSTEIN

Date of birth: 28th

January 1981


CAREER OBJECTIVE To hold a management position within a luxury hotel chain in any part of the word. EDUCATION 2010-2011 ESSEC Business School, Paris, France

MBA in International Hospitality Management (AACSB-EQUIS accredited) PROFESSIONAL EXPERIENCE May 2008 to June 2010 Hotel Prince de Galles (Starwood Luxury Collection) **** - Paris Night concierge

*Provided of sightseeing, restaurants, bars and other activities recommendations *Supervised the bellboy and doorman team. *Closed the concierge cashier. *Managed the daily newspaper order and delivery.

November 2008 to May 2009 JP Education - Bangkok - Thailand (Agency providing foreign language teachers to local schools) English and teacher *Taught grammar and conversation lessons

February 2007 to May 2008 Hotel Prince de Galles (Starwood Luxury collection) **** - Paris Night Auditor / Night Receptionist

*Controlled the daily turnover and sent the reports to the management. *Controlled the daily revenues of each department.

*Responsible of the hotel during the night when night manager off duty

April 2005 to February 2007 Prince de Galles Hotel (Starwood Luxury Collection) **** - Paris Bellboy *Assisted the concierge. LANGUAGES AND TECHNOLOGY Languages: French (mother tongue), English, Spanish, Thai (spoken, notions in reading and writing) Technology: Fidelio / Opera, Excel, Words INTERESTS

Traveling (USA, Europe, North Africa, Israel, China, Vietnam, Cambodia, Thailand…) Music (piano) Sport (boxing, swimming)

21

Amel ZIANI -ORUS

Tel: + 33 (0)6 85 75 06 27 Date of birth : 15/04/1980

Email address : [email protected] Nationality : French

To pursue a career in project management and consultancy in the upscale hospitality sector

( full time job - available le in September 2011)


2007 – 2009 Jumeirah, Dubai, UAE (Luxury 5-star hotels ) Quality Assistant director/ Business Excellence department ( led a team of 5 people) Assisted senior management in embedding a culture of excellence in the resorts :

Managed the guest feedback process Participated in the Dubai quality award ( won the 2010 award) Conducted Business Excellence awareness training sessions (quality standards, EFQM model,

complaint handling) Monitored, reported and presented monthly Customer satisfaction index and mystery guest

assessment results for decision making Ensured conformance to ISO 9001:2000 and managed internal and external Quality reviews Designed and provided monthly cluster dashboard for the top management including

benchmark of main KPIs for all Jumeirah hotels (CSI, loyalty score, MPI, RGI, Occupancy, profits, Turnover, Mystery guest assessments score (MGA)).

Reviewed quarterly business objectives for operational departments, providing assistance in action planning and progress reviews.

Administered an internal innovation system, derived campaigns for colleague’s awareness and organised brainstorming sessions.

2005 – 2007 Deloitte/Infineo, Paris ( consulting department) Management and organisation consultant

Involved in several organization and performance management missions for international companies, including but not limited to: A French public transport company: Assisted the client in centralizing the company product invoicing (from 23 regions to the headquarters).

European aviation company: Defined and set up KPIs in SAP system in order to reduce the Working Capital of the company.

2004– 2005 Schlumberger Business Consulting, Paris Trainee: Implemented and managed the knowledge management system and process. 1998– 2004 2 star family hotel, Paris

Operational experience

EDUCATION

2010 - 2011 ESSEC Business School, Paris MBA in International Hospitality Management (AACSB-EQUIS accredited)

2003-2004 1998-2002 2000

Other schools Ecole Centrale Paris: Master degree in innovation and technology management ESLSCA, Business School, Paris, France : Bachelor degree in Management and International Marketing UC Berkeley USA: summer session (Courses in International Negotiation and Marketing Research)

LANGUAGES AND TECHNOLOGY Languages French, English, Arabic Technology Advanced Excel, Word, Power Point, Outlook

INTERESTS

Hotels, Theatre, diving, travelling (Europe, North America, Middle East, Asia)

22

MBA in Hospitality Management (IMHI)

Two Year Track - Class of 2011

23

Joséphine BALAS

Tel: + 33 (0)6 59 62 64 07 Date of birth: 7th April 1986


EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI)(AACSB-EQUIS accredited) Major: E-commerce and luxury

Oct 04 - Jun 07 Bachelor Degree in International Hospitality Management. Institut Vatel, Paris, France


Apr 10 – Sept 10 ACCOR, Headquarters, Evry, France. Trainee, Project Manager Assistant, HES Department (Hotel Equipment and Services) Elaborated estimates, listings and contracts.

Managed logistics. Set up mock up rooms.

Jun 08 – Dec 08 Hotel Princesa Sofia 4* GL, Barcelona, Spain. (500 rooms). Club Concierge Front desk agent: receptionist and concierge at The Club lounge and reservations agent, exclusively

for The Club. Supervised The Club rooms’ housekeeping and controlled the rooms. Handled catering and stock monitoring duties.

Sept 07 – Feb 08 Hotel AC Santo Mauro 5*GL, Madrid, Spain. (51 rooms), Trainee, Front desk agent Worked in front and back office (reception, conciergerie and reservations).

Welcomed VIP guests. Sept 06 – Jul 07 Hôtel d’Aubusson 4*, Paris, France. (49 rooms). Handled receptionist, concierge and cashier duties: involved in all Front Office duties on front

office and software uses Managed a team of six people in housekeeping. Handled F&B Manager duties: stock & amenities controller, maitre d’hôtel during breakfast time.

Jan 06 - Apr 06 Hotel Phillips 4*, Kansas City, USA. (213 rooms). Trainee Carried out server and cashier duties at the 12B restaurant,

Managed room service on morning shifts. Dec 04 - Apr 05 Hôtel La Sivolière 4* GL, Courchevel, France. (42 rooms). Trainee Receptionist (2 months).

Server on mornings shifts (2 months). Feb 04 - Jun 04 Millésime Hôtel 3*, Paris, France. (21 rooms). Front desk agent 3 days a week by herself. Check-in, Check –out, Cash control, reservations, and concierge. Housekeeper 2 days a week Managed the hotel linen and a four –member-team

Handled breakfast service.

LANGUAGES AND TECHNOLOGY Languages French: mother tongue, English: fluent, Spanish: fluent Technology Office: Word, Excel, Power Point

Opera, Fidelio, Prestige INTERESTS

Travelling, gastronomy, oenology, skiing, horseback riding, photography

ASSOCIATIONS

President of the ESSEC MBA Hospitality Management Students Bureau Member of the 4L Rally Trophy Association 24

Laura BEN IBGUI

Tel: +33(0)6 20 96 66 56

Long term email address: [email protected]

Date of birth: 12th

Nationalities: Sept. 1985 French and Israeli

EDUCATION

2009–2011 IMHI-ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

2008-2009 CMH-IEMI, Paris, France European Bachelor in International Hospitality and luxury brands management

2005-2006 Interdisciplinary Center Business School, Herzliyya, Israel B.A in Political Science

2004-2005 Oulpan Etsion, Jerusalem, Israel Preparatory class to University

2003-2004 ISTH, Paris, France Preparatory class Sciences-Po

2003 Yabné High School, Paris, France High School Diploma with Specialization in Mathematics


March – HOTEL LANCASTER LONDON, (4* ; 420 rooms), London, England September 2010 Internship in the Finance Department Rotated among the different positions within the department: accounts receivable, accounts payable,

commissions payments, F&B cost control, events invoicing, income audit. Rotated among the different departments within the hotel: front office, F&B outlets, room service,

Sales & marketing, reservations, events sales, purchasing, housekeeping and kitchen. Implemented red-star standards for the finance department and trained the team for their achievement. Created new induction scheme and welcome pack for the finance department and trained the team. Created a training program on financial statements for executive committee members and line managers.

February - HOTEL CONCORDE LA FAYETTE, (4*; 950 rooms), Paris, France August 2009 Internship in Events Sales and Coordination Contributed to sales : established contracts and proposals, handled customer relationships

Coordinated events : realized plans, briefed the team , communicated with the different services involved Involved in research and development of new concepts, products and presentation Dealt with suppliers and orders Implemented a process booklet of the department

September - ESPRIT, Levallois, France (International Style Brand) December 2008 Sales Person Actively participated in achieving the sales target of the store and contributed in continued growth of sales,

created and implemented team challenges to increase up selling Participated in the organization and the follow up of the inventory, and to the merchandising Handled the opening and the closing of the cash office

August-September 2006

EHRLICH & PARTNERS, Tel Aviv, Israel (Leading Israel based patent attorneys firm)

& August - Employee at the Accounting Department & Administrative Assistant October 2005 Assisted in daily accounting data entry

Followed up the accounts receivables Set up appointments and welcomed customers Up dated customer data base


Languages French : mother tongue Hebrew: bilingual English : fluent German and Spanish : basic Computer skills Microsoft Word, Excel (with VBA), PowerPoint, Outlook, Opera, Acom INTERESTS_____________________________________________________________________________ Food & wine, literature, cinema, photography, modern art Other: French first aid certificate, Camp Counsellor certificate (BAFA) Association: Responsible for the foreign relations in the BDE (Student Association)

25

Jérôme BEREAUD

Tel: + 33 (0)6.45.16.29.47 Date of birth : 5th

July1983

[email protected] Nationality : French

CAREER OBJECTIVE

To pursue a career in company development. A strong interest in entrepreneurship.

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management, IMHI, (AACSB-EQUIS accredited)

1998-2003 Ecole hôtelière Savoie-Léman, Thonon les Bains, France Undergraduate Diploma in Hospitality Industry


April - Sept 2010

Columbus Café/A la CARTE, Paris, France Concept of coffee shop/Salad’bar

Internship in Franchise/Marketing/Product development Coordinated the creation of our two websites with an e-commerce agency

Carried out the development of the new “Club sandwich Columbus” Followed up the director of franchise in his daily tasks and stores’ openings

April- August 2009

Harrods London, England World ‘s largest luxury retail store with 25 restaurants

Mobile Restaurant Manager Replaced managers on their days off, (over 13 restaurants)

Participated in the opening of the “Caffe Florian” restaurant

2007 – 2008 Impact Marketing for Jack Green Energy, Brisbane, Australia Renewable energy retailer

Field Sales Manager Responsible for the daily organization of the team (4 people)

2006 – 2007 Señor Frogs, Cancun, Mexico Bar Restaurant and Entertainment (1000 covers)

Assistant Bar Manager Assisted the Bar Manager in his daily tasks, organized schedules, handled orders

Implemented a project of hygiene, security and working conditions

Nov 2005 – Feb 2006

Cuernavaca Restaurant, Viña del mar, Chile. Mexican restaurant (120 covers)

Bar Manager Responsible for the daily inventory and orders, in charge of the service

May - Savannah Beach Club ( 900 covers) Ibiza, Spain Oct 2005 Waiter/Bartender Handled 35 tables with two waiters

2003 – 2005 Wheatleigh Hotel 5* Lenox Massachusetts, USA 19 rooms, 100 covers

Captain/Assistant Maître D’ In charge of the day to day Dining Room organization, service of the Dining Room,

banquets, meetings and weddings Responsible for the weekly purchases, monthly inventory and cost control of the

cheese selection. Assisted in training new employees

LANGUAGES AND TECHNOLOGY Languages French : mother tongue, English : fluent, Spanish : fluent Technology Word, Excel, Power point

INTERESTS

Travelling, learning languages, cooking, practicing sports, dancing, currently writing a book about travels around the world with introduction to the hospitality world.

26

Hubert BOUCHER________________________________________

Tel: + 33 (0) 603391489 Date of birth: 21st August 1986


EDUCATION

2009–2011 IMHI-ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

2004-2007

Institut Paul Bocuse, Lyon, France Bachelor degree in Hospitality & Restaurant Industry Management


Apr-Sept 2010

Kempinski Hotel Huizhou (5*; 340 rooms), Huizhou, China Pre-opening offices

Management Trainee. Held the position of project manager reporting directly to the General Manager Collaborated in the business plan and in the sales & marketing plan

Took part in the strategic planning of the hotel In charge recording the hotel information into the GDS (Lanyon web based application) In charge of setting up and maintaining the hotel website Involved in the FF&E budget, items selection and negotiation process Involve d in the executive committee meeting and decision process Conceived the critical path of the hotel for the pre-opening period Involved in the recruitment process for operational positions

Jan-Dec Sofitel St James, (5*; 186 rooms), London, United Kingdom

2008 Food & Beverage Trainee

Analyzed competition for the hotel restaurant (French Luxury Brasserie) Wrote and implemented the new standards of procedures for the F&B outlets Held the position of conference & banqueting supervisor Acted as back of the house manager Coordinated the F&B outlets Improved the cost control of the F&B outlets In charge of the F&B budget

June-Sept Sofitel The Grand, (5*; 177 rooms), Amsterdam, The Netherland 2006 Food & Beverage Trainee; Conferences & Banqueting Supervisor Managed teams of 2 to 25 waiters

Organized private and business events Dealt with guests’ requirements and complaints

June-Sept. 2005

Paul Bocuse Restaurant, (3 Michelin Stars; 122 seats) Collonges au Mont d’Or, France (One of the world’s best restaurants)

Trainee, Waiter and Sommelier Assisted Chef de Rang and Head Waiters in the service

Assisted the Sommelier in stock management and service

LANGUAGES AND TECHNOLOGY Languages French: mother tongue, English: fluent Technology Word, Excel, VBA, Power Point

INTERESTS

Sport: football, golf, squash, tennis, volleyball, handball Wine: part of the jury in the wine contest « Chardonnay du Monde » and highly knowledgeable Cooking, music (all kinds)

27

Céline CALOT

Tel: + 33 (0)6.48.10.61.54 Date of birth: 23rd

July 1986


EDUCATION


2006-2007 Université de Nantes Bachelor’s degree in Foreign Languages for International Affairs (With Honors International Hotel and Restaurant Management Specialty

2006

Lycée François Rabelais– Hérouville Saint-Clair (14) Undergraduate Diploma - Hotel and Restaurant Management – Marketing Option


March–Sept. 2010

The Leading Hotel of The World, Paris, France Regional Sales Office

Sales Coordinator, Sales Department Organized and launched the Paris annual showcase

Took part in the corporate contracts negotiation process Organized and participated in sales calls Managed Marketing Projects

July 2007 – December 2008

ACCOR, New York City, USA International Sales Office

Sales Coordinator & VIP Desk Manager, Sales Department Organized trade shows in North America (Montreal, Los Angeles, Miami...)

Organized and handled sales calls with worldwide deluxe agencies Promoted the brand through marketing projects (newsletters, sales presentation, advertising...) Organized and led FAM trip with travel agents (Chicago 07’)

May – August 2005

Hotel Plaza Athénée - 5*- Paris, France Luxury property, Dorchester Group

Housekeeper, Housekeeping Department In charge of managing chambermaids

Responsible for the quality of the rooms Responsible for the VIP treatments and upgrades Welcomed and interacted with VIP guests

May-July 2004

Hotel Novotel, Bayeux, France ACCOR Group Front Office Receptionist Responsible for reservations and back-office operations Handled some items of accountancy refunds or payment of invoices deferred by travel agencies Settled guest accounts, ensuring accurate cashiering

LANGUAGES AND TECHNOLOGY Languages French: mother tongue; English: fluent; Spanish: Basic knowledge Technology Advanced pack-office (Word, Excel, Power Point), Internet skills

INTERESTS

Lyric singing, travelling, gastronomy, cooking

28

Flora CHERRIER


November 1984


EDUCATION


2003 - 2007 MBA Institute (INSEEC group), Paris, France Bachelor of Science in Business Administration

2006 University of Florida, Gainesville, USA Spring semester

2002 - 2003 Commercial preparatory school, major: Science Saint Michel de Picpus, Paris, France

2002 High School diploma, major: Science Notre Dame de la Providence, Vincennes, France


2009 to present

Louvre Hotels Hotel chain Apprentice in Development In charge of the prospection of investors, sites or hotels to affiliate In charge of writing the development documents of the new sites to present at the development

committee 2008 CACEIS Bank, Paris, France

Investment bank Network Manager In charge of the negotiation of contracts and rates with the custodians

Elaborated and set-up invoice procedures

2007 Hotel Ambassador****, Concorde Hotels and Resorts, Paris, France Seminar and Banquets coordinator In charge of qualification of requests, sending of quotations, negotiation and appointments with

customers : visits of the meeting rooms Put together and sent contracts and functions sheets Coordinated events between different departments of the hotel Defined the parameters of the new rates in « Opéra » software

2006 INSEEC Group (INSEEC, MBA Institute, Sup de Pub), Paris, France One of the leading French Graduate Schools of Management and member of the “Conférence des Grandes Ecoles) Salesperson

2005 Villeroy & Boch, Paris, France Manufacturer and marketer of high-quality ceramic products

Sales person

2004 Grand Hotel, Grand Canyon, USA Front desk employee(greeting guests, check in , check out)

LANGUAGES AND TECHNOLOGY French Mother tongue English: fluent, Spanish: beginner Technology Opéra software, Microsoft Office (Word, Excel, Power Point, Access)

INTERESTS

Sports: dance (15 years), golf (7 years), fitness Passionate about the world of luxury and fashion, cinema and American literature

29

Charlotte CHEVASSUS

Tel: + 33 (0)6 66 75 21 85 Date of birth : 27th

December 1982


CAREER OBJECTIVE

TO PURSUE AN INTERNATIONAL CAREER IN GENERAL MANAGEMENT

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Major in General Management and Luxury

2005– 2006 2003– 2005

Dublin Business School, Dublin, Ireland Bachelor Degree in Marketing Management Institut Supérieur Européen de Gestion, Paris, France Bachelor Degree in Marketing and Communication.


2010 6 months

Hôtel Concorde Lafayette****Paris 17ème, France 950 rooms

External Sales Manager, Internship Established the sales statistics for general management

Prospected new markets Analyzed competitive set Increased the actual market shares Participated in daily management review and weekly yield meeting

2007 – 2009 Hôtel Sezz****, Paris 16ème, France 27 rooms

Receptionist and 1st

receptionist

Reservations Daily hotel operations Conciergerie Cashier

2007 6 months

Hôtel Novotel Campo De Las Nacions, Madrid, Spain 358 rooms

Food and Beverage director assistant and internal audit, Internship Administrative Assistant of food and beverage manager

Control of internal audit for food and beverage and room division Operations in the restaurant when needed

2002 4 months

“Mediterraneo”, restaurant, Madrid, Spain Waiteress, 35 seats

LANGUAGES AND TECHNOLOGY Languages French: mother tongue, English: fluent, Spanish: fluent, Italian: intermediary level Technology Microsoft Office 2007, Adobe, HOTIX, Micros, Opera

INTERESTS

Travelling, movies, salsa, theatre

30

Edouard COMBES

Tel: + 33 (0)6 09 59 14 87 Date of birth : October 20th

, 1985


CAREER OBJECTIVE

HOTEL & RESORT GENERAL MANAGER

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI) Major in General Management and Entrepreneurship

2008– 2009 2004 – 2007

Taylor’s College Hospitality and Tourism, Kuala Lumpur, Malaysia Partnership with University of Toulouse, France Bachelor Degree in Hospitality Management (HONS) University Of Pau, France Associate Degree in English Studies (Civilisation, Literature, Oral and Written Language)


2009 – 2011 Le Royal Monceau, Raffles Paris, France (Palace, 149 rooms, 3 restaurants)

F&B Department: Apprentice, 1 year Assisted the F&B director in planning, organizing and leading the F&B department towards the

opening of the hotel. (F&B concepts, HACCP procedures, Job descriptions, Recruitment, OS&E) Room Division: Apprentice, 1 year Guest Relations: Satisfied guests’ special requests, handled complaints, took care of French and

international VIPs and followed up on their day-to-day experience with us. Front-Desk: “One chance of making the best first impression”. Welcomed guests and responded to

each request with a following up from beginning to end. Assisted the Room Division Director in the preparation of a budget and administrative tasks of the

department.

Feb-June 2009

Disneyland Resort Paris, France Hotel Newport Bay Club*** - Convention Center

Internship as Assistant Banquet Manager Managed and motivated a team of up to 60 associates (with 5 other team leaders) for 1200 pax

banquets. Planning and organizing the team for the preparation of events. Controlled the implementation of HACCP and quality standards imposed by the company. Actively participated in a real life emergency evacuation due to fire. Leader of a project for

remodelling the management of guests using the emergency procedures of the hotel.

2002 – 2007 Summer Jobs, Internationally Chef de Rang Fine-Dining Restaurant in Altadena Town & Country Club, Altadena, CA, USA (4 months)

Room Service in Sun Valley Resort**** (257 rooms), Sun Valley, ID, USA (2*4 months) Waiter Pool side restaurant and bar, Hotel Crowne Plaza**** (150 rooms) , Biarritz, France (5 months) Beach side restaurant, Biarritz, France (2 months)

LANGUAGES AND TECHNOLOGY Languages Technology

English: fluent, Spanish: basic Advanced Excel, Word and Powerpoint user. Micros and Opera.

INTERESTS

Music: Used to be the leader of a band, and hope to experience it again. Planes: Fond of planes and pilots. Respect their sense of self-control and responsibilities Culture: interested in discovering new ways of living, values and cultures.

31

Isabelle de LASA


April 1985


EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management - IMHI (AACSB-EQUIS accredited) Concentrations in Entrepreneurship and E-commerce

2003 - 2007

Paris – 1 – Panthéon Sorbonne, France Double degree in Law and Management (double program in both universities of law and management)


From sept 2009

XPERTO, Paris, France (Consulting and Yield Management Company for hotels)

Consultant, Apprentice In charge of the e-distribution and revenue management for several hotels in Paris and in Province. Conducted the weekly update of the hotel rate policy and updated all the distribution websites Involved in the development of the company (brought 3 new clients for a contract of 40 000€)

Sept 2007 – CONCORDE HOTELS AND RESORTS, Paris, France July 2009 Assistant Project Manager at the Sales Department, the new entity “Meet in Style” for groups and conferences Took part in the creation of the new sales structure

Established contact with customers Qualified and analyzed customers’ requests Followed up on prospective clients until the signature of contract

(more than 2,5 million € of turnover contracted) Managed pricing and contracting negotiations Handled customers accounts (ex : Laboratory Ipsen, Laboratory Takeda and a part of Sanofi )

Internal evolution from leisure / tour operator department(1 year) to laboratories/agencies department

June-August CONCORDE HOTELS AND RESORT, Paris, France 2007 Internship at the Sales Department, the new entity “Meet in Style” for groups and conferences Followed by a job proposal (CDI)

August –Sept 2006

HOTEL DU LOUVRE, Paris, France Internship Initiation training in several departments: front desk, housekeeping, sales, food and beverage.

LANGUAGES AND TECHNOLOGY Languages: French: mother tongue, English: fluent, Spanish: good skills, written and oral

Technology: Excel, Word, PowerPoint, Opera (Sales Force)

INTERESTS

Sports: Karate (brown belt), running (half-marathon of Paris, marathon of Côte de Blaye near Bordeaux), swimming, surfing and tango. Other: travelling (Vietnam, Singapore, China, Croatia, Europe occidental, etc.)

32

Henri DEXANT


December 1986


CAREER OBJECTIVE

To integrate a Fast-Track graduate development program in Asia and evolve in hotel operations, within a group that could lead to international career opportunities.

EDUCATION

2009 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI, AACSB-EQUIS accredited) Majors: General Management, Entrepreneurship

2006- 2008 University Paris 1 – Panthéon Sorbonne, Paris, France Double Bachelor Degree in Law and Economics


2009 – 2011 2 years

Louvre Hotels Group, Paris, France (8th

largest hotel chain in the world, with more than 1000 hotels in 41 countries)

Human Resources department apprentice Contributed to the creation of the Louvre Hotels graduate program

candidate recruitment, training programs, communication Wrote about the French HR process book for property General Managers Coordinated the union elections for 200 hotels in France Analysed compensation and benefits for UK hotels

2008 – 2009 9 months

The New York Palace Hotel (5*, 900 rooms), New York City, USA (Dorchester Collection property)

F&B Management Trainee Managed the restaurant at breakfast time

In charge of F&B amenities and mini bar Assisted F&B managers in their daily operations Controlled daily revenues and expenses Conducted stock control, payroll cost control, financial analysis

Summer 2006 Hotel Le Meurice (5*, 160 rooms), Paris, France (Dorchester Collection property)

Bellboy Provided quality service and managed client relations. Learned basic professional behaviours in the luxury industry, guest contact, team work

Summer 2003 Hotel Plaza Athénée (5*, 190 rooms), Paris, France

(Dorchester Collection property) Bellboy Discovery of the luxury hospitality and high quality standards

LANGUAGES AND TECHNOLOGY Languages: French: native English: fluent Technology: Proficient in the use of Internet, Word, Excel and Power Point

INTERESTS

Skiing, swimming, cinema President of 4L IMHI 2010 association which participates in the 4L Trophy rally that helps the schooling of African children

33

Sophia DJEMMALI Email address: [email protected] Date of birth: 5th February 1987

Nationality: French EDUCATION

2009/2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

2005/2009 IPAG Business School, Paris – Bachelor Degree in Business Administration (Master 1) Major: Entrepreneurship; Option 1: Hospitality; Option 2: E-commerce

2005 High School Diploma in Economics & Sociology – Major: Economics

PROFESSIONAL EXPERIENCE ___

2010 ACCOR HOSPITALITY, HEAD OFFICE, (Paris, France)

Supported the France revenue managers team (corporate clients, portfolio following, 6 months Revenue Manager Assistant

presentation for regional meetings) Followed up on a weekly basis of portfolios and tendencies for Bordeaux, La Défense and Orly

(Portfolio analysis, realized analysis, recommendations for hotels’ revenue managers) Priced leisure group segments Involved in the new pricing of Adagio trying to meet Accor’s requirement in pricing strategy Supported the chief project bycreating a new tool for a ‘weekly price statement’

2009 PIERRE & VACANCES, (Paris, France)

Involved in the offer development and implementation: winter 2009/2010 6 months Product Manager Assistant, Mountain destinations

Prepared the launching of Summer 2009 Oversaw seasonal brochure renewals Negotiated contract partnerships (Spas, ski locations, leisure centers for children, ski pass) Trained sales team Involved in the launching of « YetiBox », a new Mountain product targeting the youth market Created and implemented a new concept, met and dealt with communication agencies, Prepared the strategic policy, negotiated entertainment services with ski stations.

2008 ACCOR HOSPITALITY, HEAD OFFICE, (London, UK)

Supported the marketing team in marketing/communication activities for the UK market 6 months Marketing Assistant

Coordinated small projects between the Head Office & the hotels Researched for the company leisure loyalty program Followed marketing budget

2007 2 months Consulting Mission within the Marketing Department

LE PARISIEN, France’s leading newspaper, (Paris, France),

Studied the decline of sales in Le Val d’Oise, a French department (qualitative & quantitative studies)

2006 NATURE & DECOUVERTES, (Paris, France) 2 months S

aleswoman and cashier

2005 SANGHO, (Paris, France), Tour Operator/Hotel Management 1 month

Production and Marketing Assistant

LANGUAGES AND TECHNOLOGY ___________

French: native language, English: fluent, Spanish: good working knowledge, Arabic: writing skills, Italian: beginner Excellent command of Word, Excel, Access; Proficient in Power Point presentation; working ability to use

Sphinx

INTERESTS

Horseback riding for 17 years & danceTraveling

for 11 years : USA, England, Austria, Tunisia, Morocco, South Africa, Italia and Spain

34

Nicolas FANECHERE


December 1985


EDUCATION


2005-2008 June 2004

Institut Vatel, Paris, France Bachelor in International Hospitality Management

Lycée Victor Duruy, Paris, France High School Diploma major in Sciences


2010 (6 months) Compass Group France, Eurest, Paris, France. Junior Area Manager for the RIE division, 250 restaurants in Paris. Opened two restaurants: 250 and 150 seats

Developed food cost control system Developed labor cost forecasting system In charge of training for new programs Audited restaurants Replaced area manager during his holidays

2009 (6months) Novotel Waterloo, London, United Kingdom, 187 rooms. F&B team member as chef de rang and bartender. Trained new staff

Responsible for guest service and satisfaction In charge of stock

2007 (4months) Hotel Taiwana, St Barthelemy Island, France, 15 suites hotel. Assistant Restaurant manager and Duty manager ( 5PM : 01 AM ) In charge of the restaurant, reception, room service and housekeeping services 2006 (4 months)

2005 (5months)

Novotel La Défense, Paris, France, 280 rooms Receptionist (2 months): check-in, check-out, reservations by phone Waiter (2 months): 200 seats restaurant, breakfast, lunch & dinner

Restaurant “Le Café du Marché”, Paris, France Chef de rang, French Brasserie Receptionist (2 months): check-in, check-out, reservations by phone

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: advanced Technology Microsoft Office: Word, Power Point. Very efficient in the use of Excel (VBA )

INTERESTS Fond of travelling and learning about new cultures. Sports: jogging, sailing and skiing.

35

Nadia FRIEDLI

Tel: + 33 (0)6.22.01.27.14 Date of birth: 23rd

August 1985

Email address: [email protected] Nationalities: French & Swiss

EDUCATION

2009 - 2011 ESSEC Business School (IMHI), Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

2004-2007 Ecole Hôtelière de Paris JEAN DROUANT, France Undergraduate Diploma in Hospitality Management – Marketing & Management Option


2010 – 2011 COLUMBUS CAFE, Paris, France Assistant marketing manager

Developed new communications events, worked closely with franchisees in order to improve relationships between them and the franchiser.

Worked on the development of new products In charge of the website

2009 – 2010 SHAKE EAT Restaurant, Paris, France Assistant manager / Apprentice In charge of the communication and marketing of the restaurant (web marketing, collaborated

in partnership, developed new tools in order to increase sales) Organized special events HR management (interviews, staff planning)

2008 – 2009 ADECCO PRESTIGE, Paris, France Head waitress in executive clubs

2007 – 2008 ECO restaurant, London, UK Waitress and assistant manager

Acted as restaurant manager during his absence Trained and supervised the new staff Assisted the restaurant manager in the administrative tasks (stock, orders ...)

May -August 2006

LENOTRE Caterer (ACCOR group), Germany Intern / Head Chef assistant Four months training for the FIFA WORLD CUP 2006 in Germany and the Air show in Berlin and Farnborough.

Assisted the executive chef in all administrative tasks Co-organized job interviews with the HR manager Trained and coached new employees Dealt with the suppliers during the World Cup Event Implemented the Lenôtre standards and taught them to the German employees Handled a VIP room as a head waitress in Berlin and Farnborough (England) for the Air show

2005-2006 Restaurant DUPLEX, Paris XVI, France Part time waitress

May-Sept 2005

Hotel CALA DI SOLE*** , Ajaccio, Corsica Island Intern (Waitress, barmaid and housekeeper)


Languages Technology

French: mother tongue English: excellent German: basic Microsoft Office, Photoshop, VBA

INTERESTS

Dance (salsa), travelling and squash.

36

Anne-Sophie GROSDOIT

Tel: + 33 (0) 6.74.75.12.09 Date of birth: 9th

February 1986


EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited). Major: Entrepreneurship, General Manager

2004 - 2009 IEP of Rennes (Institute of Political Studies), France Fundamental skills of a “Sciences Po” program. Major in Economics and Finance. BBA and MBA in Risk and Quality Management. Redaction of two thesis related to luxury industry’s topics


April/Sept 2010

BLUE LINE GROUP, HEADQUARTERS, Roissy-en-France, France A VIP airline company operating with 7 aircrafts world-wide (A310, MD83 and Fokker 100) Sales Support Manager (team of 4 people) Handled VIP flights such as U2 Tour, Audi Tour, Polish minister trips, CAC40 companies, Ariane

Espace, etc : food orders, comfort, on-flight logistics, housekeeping, entertainment, decoration… Introduced quality management and cost control tools in the sales support department Improved the providers’ catalog abroad and their relationships with Blue Line in tense contexts (Ash

cloud, World Cup, Blue Line’s bankruptcy…)

2008 – 2009 RICHEMONT GROUP, HEADQUARTERS, Paris Madeleine, France A leader in the luxury industry thanks to prestigious jewelry and watch brands (Cartier, Montblanc…)

Junior Marketing Analyst, responsible for prestigious watches market segment Realized daily competitive analysis of brands (image, products, events, innovations, market shares…)

thanks to AMI software Produced a weekly newsletter and market studies on group’s brand requests (price mappings, product

characteristics, niche markets…)

Summer 2008 CHANEL SA, Main Flagship, 31 Rue Cambon, Paris, France Haute Couture Maison

Sales hostess Handled summer goal’s (sales period)

Weekly missions : visual merchandising; inventory control (Winter collection) and after-sale service

Summer 2007 HILTON HOTEL, Toronto, Canada Hotel and conference center (600 rooms) Sales and Revenue Management Department Assistant Managed property show rooms, co-managed contracts (SMERFE), followed forecasting (no-shows,

over bookings...) and telemarketing trainings Created and first implemented the HOST Program (Hotel On Site Training) with corporate guests Trained on Delphi 9.4 and TRAIL (Training for Revenue management Analysis, Inventory control,

Length of stay) programs

LANGUAGES AND TECHNOLOGY Languages French: native; English: professional; German: school level; Spanish: beginner Technology Pack Office 2007 (Excel VBA included) and Internet, DELPHI 9.4, AMI Software (Competitive Intelligence

program)

INTERESTS

High interest in traveling (Europe, North America, Africa, Cuba…) and theatre General secretary of the IMHI student body

37

Ludivine GUILLAUD

Tel: + 33 672 37 64 16 Date of birth: 14 Sept 1986


CAREER OBJECTIVE

To pursue a career in hospitality management, on an operational focus

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management ESSEC Business School (IMHI) (AACSB-EQUIS accredited)

2006-2007 Dublin Institute of Technology (DIT), Dublin, Ireland Bachelor Degree in Marketing, Erasmus exchange Institut Universitaire Technologique, Grenoble University, France Bachelor Degree in Business Management by correspondence

2004-2006 Institut Universitaire Technologique, Grenoble University, France Undergraduate Degree in business management


2009 – 2011 The ASCOTT Group, Apart ‘hotels Properties, apprenticeship The ASCOTT Group HEADS OFFICE, Paris, Levallois-Perret

Europe Operations Assistant (May 2010 to today)

Operations Department: Participated in the consolidation of budgets of all Paris properties and presentation to the executive committee

for approval Performed a presentation to the executive committee of a new room concept and upscale brand to clarify those

concepts and make final decisions Procurement and processes department (One month) Invitated tenders, and negotiated with suppliers

CITADINES APART’HOTELS, Paris, La Défense (3*, 234 rooms) Assistant Residence Manager (October 2009 to May 2010) Back Office: Dealt with suppliers and debtors invoicing Responsible for yield management at the property level Performed internal self audit and improvement or implementation of missing procedures Participated in the realization of the budget at the property level

housekeeping and maintenance department: Room maids monitoring and daily room cleaning repartition Ordered supplies and monitored stock

2007 – 2009 NOVOTEL Paris la Défense (3*, 280 Rooms) Paris, France Night Manager (in the context of a replacement April 2009 to August 2009)

Responsible for the hotel in the absence of the direction Managed night auditor team (1 – 2) and afternoon team during the evening In charge of the group invoicing as well as individual invoicing Redirected guest in case of full occupancy

Night Audit (March 2008 to May 2009) Prepared files for the next day’s check in In charge of general invoicing, checked that each payment was correctly recorded and made changes when

necessary Receptionist (December 2007 to March 2008)

2007 BUFFALO GRILL Grenoble France (Fixed contract of 3 months) Waitress, in charge of 9 to 10 tables

2005 QUICK RESTAURANT, Echirolles, France Team member in fast food, front and drive

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Spanish: notions Technology High level in Word, Excel, Power Point and Internet, some notions on Access Hotel Software Good level in Hotix and Tars

INTERESTS

Sport Ski and Badminton Association Student Association Member (BDE GEA)

38

Thomas Hugo HACHEM


February 1987


EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Major in general management & luxury management

2005-2009 The Hospitality Management School of Paris, France Undergraduate Diploma in Hospitality Management – Major in management & marketing

2006-2007 2004-2005

International Student Exchange (4 Months) High School Diploma Major in Science and Mathematics


2010 6 months

Hôtel de Crillon, 5*, 144 Suites & Rooms, Paris, France Parisian Palace, Concorde Hotels & Resorts, Member of Leading Hotels of the World

Assistant to the General Management – project manager Assisted the F&B Director and the Executive Head Chef.

Collaborated with the Corporate Social Responsibility project implementation. Audited and improved the quality and management process. Conducted luxury hospitality benchmarking surveys and analysis.

2008 5 months

Hôtel Plaza Athénée, 5*, 200 Rooms, Paris, France Dorchester Collection, International luxury hospitality Alain Ducasse Group International luxury hospitality and gastronomy group, 14* Michelin awarded

Assistant Director of the communication and international public relations Public relations officer: Press escort, coordinated public relations events.

Performed Press Index and Augure Software control. Creator of the Group Alain Ducasse international E-press review.

2007–2009 16 months

Riegel Haute Couture, Paris, France Men’s luxury taylor brand, private showroom

Assistant Manager International and VIP clientele showroom salesman.

Achieved the brand sales target and contributed to pursue growth of sales.

2007 8 months

F.A.D.I.A Trading Establishment, Badria Towers, Jeddah, Saudi-Arabia Company of Luxury Brands Trading in the Middle East

Involved in the implementation of team strategies. Negotiated new partnerships worldwide.

2006 5 months

V.I.P Club La Fayette – Hôtel Concorde La Fayette, 4*, 950 rooms, Paris, France Luxury Executive Hotel Club

VIP Coordinator – Club Front Desk Butler

Welcomed and escorted the Club VIPs, and presented the hotel services. In charge of the international and the Saudi Royals customers and developed their loyalty.

2006 5 months

Royal Opera House Restaurants, London, United Kingdom Dining and Bar venues, Covent Garden, 4 Restaurants, 3 bars

Front Desk Agent Coordinator

2005-2006 9 months

Hôtel de Tiercellet, 100 rooms, France Design Boutique Hôtel

Assistant General Manager

LANGUAGES AND TECHNOLOGY Languages French: native, English & Arabic: fluent, Spanish: good level, Mandarin: Beginner Technology Proficient use of Microsoft Office (Excel, Word, Power Point), Database management.

Good Command of Augure, Fidelio, Opera sales and catering, Micros.

INTERESTS

- 2004-2005: Winner of the National Solidarity Prize and the “Envie d’Agir” National team Contest. - Member of the Association Rally 4L Trophy (Humanitarian Rally) and of the Society of the Louvre Museum Friends. - Gastronomy and Luxury Craftsmanship.

39

Julien HENNICO


September 1985


EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management (AACSB-EQUIS accredited) Concentration in Entrepreneurship and E-Commerce

09/08 – 12/08 2005 – 2008

Abingdon College, Abingdon, England Cambridge ESOL level certificate in ESOL skills for life – Speaking and Listening Hotel school of Saint-Quentin en Yvelines, Guyancourt, France B.T.S. in Hospitality and Catering Industry, (option B) – Under Graduate Diploma


Oct. 2010 LaFourchette.com, Paris, France B to B Product Manager (Apprentice) Communicated to prospects (press relation, contract negotiation, operational marketing)

Interacted with existing customers (social network management, cross selling, up selling) In charge of coordinating product improvement and staff training.

Sept. 2009 – Sept. 2010

Salt & Pepper, Paris, France (Consultancy agency)

Junior consultant (Apprentice) Organised market survey

Analysed and summed up information Participated in creation brainstorming

Sept. 2008 – June 2009

Le Manoir Aux Quat’ Saisons, Greatmilton, Oxfordshire, England (2*, Orient-Express-130 cov)

Waiter Trained new commis

Took part in managing the different stocks Summer 2008 La Maison du Bassin, Cap Ferret, France

(Hotel, Bar, Restaurant – 150 cov.) Cook Helped the chef to manage the seasonal workers and to create work schedule

2003 - 2008 Jules, Mantes la Jolie, France (Clothing shop)

Salesman Advised clients, cashed

Managed trainees

Summer 2007

La Maison du Bassin, Cap Ferret, France (Hotel, Bar, Restaurant – 150 cov.) Waiter & Cook

Managed and trained seasonal workers and trainees Created a project in order to increase the sales of wine and optimize the work organisation.

(Created procedures and documents)

Summer 2006 Hotel de la Cité, Carcassonne, France (1*, Orient-Express)Waiter, Barman & Cook

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Spanish: good working knowledge

Technology PC user, user of Word, Excel, Power Point, Internet.

INTERESTS

2nd prize of CDRE trophy 2008 (French restaurant manager club) 40

Fabian HEQUET_______________________________________ 6 ter rue du Bel Air Résidence Parc de l’Observatoire 92190 Meudon - FRANCE [email protected] 0033 (0) 1 45 34 77 72 0033 (0) 6 27 32 67 30

EDUCATION

2008-2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (in July 2011), General Manager Track and Luxury concentrations.

2000-2003

Hotel Management School of Saint-Quentin-en-Yvelines, France Undergraduate Diploma in Hospitality Management


2008-2010 HOTEL CONCORDE LA FAYETTE, (4*, 950 rooms), Paris, France Duty Manager, Guests- relations coordinator, Housekeeper Handled VIP guests, guests’ complaints on behalf of the Management of the property

In charge of the customer service: handled guests’ requests posterior to their stay. Followed up the correspondence and thus improved the guests’ satisfaction. Produced reports, analysed data and trained staff.

Put in place some procedures aimed at enhancing the overall quality of service Participated in increasing the room revenue through up selling Attended department meetings dealing with open accounts left unsettled Supervised the chamber maids, ensuring high standards of cleanliness

2007-2008 HOTEL CARL GUSTAF, (4*, 14 suites and a private villa), Gustavia, Saint Barth’s, F.W.I. Concierge, Front desk Agent Welcomed guests and advised them of the activities available on the island, as well as ensured the

smoothness of their stay.

2006-2007 THE DORCHESTER, (5*, 250 rooms), Mayfair, London, UK Guests Relations Agent and Night Auditor Welcomed and escorted guests to their rooms.

Dealt with all the daily tasks related to the job at the front desk. Trained some new employees. In charge of shutting down the PMS, and prepared the Managers’ daily reports.

2005-2006

2003-2005

THE SOFITEL SAINT JAMES, (5*, 186 rooms), London, UK Front Desk Agent . Improved the room revenue through up selling . Represented the department during health and safety meetings, and the team for the Charity schem

HOTEL MERIDEN MONTPARNASSE, (4*, 953 rooms), Paris, France Front desk Agent . In charge of the crew desk on a regular basis, provided training fornew staff . Contributed to promote the Moment’s loyalty program to customers, as well as cross-selling the different restaurants.


Languages French: native; English: fluent; Spanish: intermediate; Arabic: beginner. Computer skills Excel Power Point, Word, Opera and Fidelio.

INTERESTS

Enjoys scuba diving, boxing, surfing, snowboarding, golfing, travels and cinema. Participation and win in the French TV show “Questions pour un Champion”

Sophie HESSEMANS


February 1987


EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Majors in Entrepreneurship, General Management and E-Commerce

2006-2009 CMH, EMC Campus, Paris, France European Bachelor in International Hospitality Management


2009 – 2011 Hôtel Domaine de la Corniche, part of the Atout Seine Group, Rolleboise, France (3* design hotel, 34 rooms)

Apprentice in the Sales & Marketing Department Responsible for corporate accounts: organized and coordinated seminars.

Actively participated in fairs and workshops for corporate and leisure market development. Assisted the sales & marketing manager in developing and promoting the brand through

advertising. 2008 – 2009 Hôtel de Crillon, Paris, France General Manager Assistant Trainee Studied the 5* hospitality industry criteria and found ways to enforce them at the Hotel.

Dealt with complaints and requests directly addressed to the General Manager. Coordinated meetings between the GM and other departments of the hotel.

Receptionist Trainee Prepared for arrival of guests, welcomed them, checked them in and guided them to their rooms. Assessed guests’ satisfaction during their stay and managed complaints.

May-Oct 2008 Hotel The Ritz-Carlton Golf & Spa Resort, Tenerife, Spain Head waitress trainee in the F&B Department Served clients with a gueridon for fish, tartars and paellas.

Involved in the opening of the gourmet restaurant “M.B.” at the hotel, whose Chef is Martin

Restaurant Beratasegui, 3 * Michelin Hostess trainee in F&B Department Managed guest booking and seating before arrival. Welcomed guests and assessed their satisfaction during and after the meal, dealt with complaints.

2007-2008 Hôtel Hilton Paris La Défense, Paris, France Executive Chef assistant trainee for administrative tasks Recorded the kitchen temporary staff. Calculated and analyzed the food-cost for price optimization. Monitored the respect of HACCP procedures. Implemented the “We Care” Hilton program to reduce energy waste in the kitchen.

May-Aug 2007 Hotel Radisson SAS Charles de Gaulle Airport, Paris, France Head waitress trainee Receptionist/cashier trainee Prepared guest arrivals, checked them in and assessed satisfaction at the end of their stay. Handled cash payments.

LANGUAGES AND TECHNOLOGY Languages French: native, English: fluent, Spanish: fluent, Italian: basic level. Technology Office end-user, Opera, Galaxy (booking system), Birchstreet (food stock management), Micros, Tenedor

(Restaurant booking system, general high computer skills).

INTERESTS

Pastry cooking, playing tennis, running and listening to music (especially rock of the 60’s & 70’s)

41

Rachel HOWARD

Tel Be: +32 (0) 472 200 843 Tel Fr: +33 (0) 661 691 126

Email address: [email protected] Nationality: British - Belgian

EDUCATION 2009 - 2011 ESSEC Business School, Paris, France

MBA in International Hospitality Management (AACSB-EQUIS accredited) Majors in Entrepreneurship, General Management & Luxury Brand Management

2006 - 2009

2006 - 2009

Brussels Business Institute, Brussels, Belgium Bachelor of Science in International Hospitality & Tourism Management (TedQual WTO-Themis)

American Hotel & Lodging Association - Educational Institute (AH&LA - EI)

Certificate of Completion in over 20 Courses


April - Sept 2010

Shangri-La’s Villingili Resort & Spa, Villingili Island, Maldives 5* Luxury, Addu Investment, 142 villas

Food & Beverage Trainee (reported directly to Director of F&B) Rotated throughout department and outlets incl. hygiene, stewarding, sommelier, in villa dining

Performed breakage analysis & responsible for successful implementation of remedial program Actively involved in management meetings (incl. executive committee meetings) Conducted daily briefings & trainings to F&B staff (sequence and modality of service, hygiene) Assisted in preparation of anticipated Internal Food and Beverage Audit

May - Aug 2009

Holiday Inn Brussels Airport, Diegem, Belgium 4* Pandox property, 310 rooms

Sales & Marketing Trainee Developed the sales, marketing & revenue plan 2010 Created, conducted and analysed surveys internal and external of the property Assessed the competitors, new trends incl. market research Assisted in sales blitzes, database mailing and sent offers & contracts

Accounting Trainee (Income Auditor) Controlled audit packages, balanced ledgers, cash, petty cash & due backs Controlled voided cheques & officers cheques incl. conducting spot checks Followed up aging accounts receivable, direct billings & paid online commissions i.e. Expedia Responsible for purchase orders, receiving & monthly inventory counts

Oct 2007 - Aug 2009

EuropaBar, Tervuren, Belgium Privately owned lounge bar,

Bar Supervisor (reported directly to the owner/manager, 20 hour work week) Operated the lounge independently - up to two weeks at a time Implemented quality assurance controls and calculated item selling prices incl. promotional items Planned & trained team members with suggestive / up-selling techniques

June - Sept 2007

Crowne Plaza Brussels Airport, Diegem, Belgium 4* Westbridge property, 315 rooms Rooms Division Trainee incl. 2 months of night audit (cross trained in housekeeping & room service) Dealt with guests i.e. check ins/check outs, cashiering, reservations, concierge services Completed all checklist tasks i.e. micros & day close, making necessary adjustments, daily report

June 2006 - May 2007

Churchill’s, Brussels, Belgium 4* Anglo-Belge upscale full service bar,

Bartender promoted to Supervisor (20 hour work week) Responsible for cash receipts (with the use of the POS System) & inventory Scheduled employees & responsible for contract signing Guest service - greeted guests, allocated tables, took orders Expert knowledge of the products, preparation methods & barrel changes

LANGUAGES AND TECHNOLOGY Languages English: mother tongue French: intermediate Spanish: notions Technology Proficient in the use of Microsoft Office & Opera. Notions in Micros and Fidelio

INTERESTS

Travelling, networking, meeting new people, experiencing new cultures, cinema & scuba diving (PADI Certified) 42

Mahdi HSINA

Tel: + 33 (06)-13-91-05-56 Date of birth: 25th

July 1985

E-mail address: [email protected] Nationality: Moroccan

EDUCATION


2004-2009 2008

Centre of International Hospitality Management, Paris, France Bachelor of Science degree in International Hotel Management ( ACBSP-ECBE accredited) University of central Florida, Rosen College, Orlando, USA Certificate division of continuing education in hospitality management


2009 – 2011 Sodexo, Paris, France Cost Control (apprentice) Performed audit procedures (cash, inventory, legal...)

Created and implemented a monthly follow-up and analysis of the restaurants’ profitability Audited operational management units (productivity, organization of team, food management) Developed financial analysis for future decision making Involved in management team decisions.

2007 – 2008 Walt Disney World Wild Company, Orlando, USA, Pecos Bill Café fast food Acted as waiter for the second busiest restaurant in the US (minimum of 200customers per hour)

Welcomed and advised customers for food selections and theme park attractions Handled stock management

2006 – 2007 LE GRAND Hôtel Intercontinental 4*, Paris, France Assistant to the purchasing manager

2005

Optimized purchasing costs by handling suppliers’ negotiations Created a supplier selection benchmark Contacted potential clients for tenders Referenced all the hotels’ new products on Adonix’s software Processed purchase requests

Hotel Idou Anfa 5*, Casablanca, Morocco Accounting manager’s assistant Completed monthly operating report Dealt with reconciliations and performed analysis Managed debt collection Handled city ledger accounts


Languages Arabic: native French: fluent English: fluent Computer skills Office 2007, Advanced functions in Excel, VBA, Adonix, Essbase

INTERESTS

Golf (h18), humanitarian association (Hope)

43

Cécile ISRAEL


May 1987


EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management Essec Business School (AACSB-EQUIS accredited) Concentration in E-commerce and Entrepreneurship

2007 - 2008 IPB – Institut Paul Bocuse, Ecully, France Degree in Hospitality and Catering Management

2002 - 2007 LMH- Lycée des Métiers de l’Hôtellerie Jean Drouant, Paris, France Undergraduate Diploma in Hospitality Management High School Diploma in Hospitality Management


Oct 2009 – 2011

Starwood Hotels & Resorts, Le Méridien Hôtels, Paris, France (Le Méridien Etoile, 4* - 1025 rooms & Le Méridien Montparnasse, 4* - 953 rooms)

Apprentice in Revenue Management Participated in the daily Revenue Management strategic meeting

Created a budget tool by day Supported Inventory Management team Assisted in the Business plan elaboration Created and updated excel analysis tools (VBA) Developed online booking offers (system, mapping) and followed up on production Updated daily recommendations in our PMS, RMS and channel management system Updated weekly & monthly reports (pick-up, forecasts, pace, statistics...)

June 2008 – July 2009

Hyatt Hotels & Resorts, Grand Hyatt Dubai, Dubai, U.A.E. (5* - 674 rooms)

Management trainee in Finance Assisted in Cost Control, Income Audit, Accounts Receivable and Payable, General Cashier

Initiated upgrade between our systems Scala / Infogenesis Updated F&B SOP

April-August – 2006

Rezidor Hotels Group, Radisson SAS Royal Hotel, Brussels, Belgium (5* - 281 rooms)

Trainee in Sales & Marketing Implemented new reservation program and weekend packages

Participated in the Sales & Marketing coordinator tasks Part of the annual business plan and rate audit

Sept 2005 – Mar 2006 July-August –2005

Hôtel de Crillon, Paris, France (5* - 147 rooms) Chef de rang Room Service Part time Michael’s restaurant, Liverpool, UK (gastronomic restaurant) Chef de rang & Wine waitress

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Spanish: intermediate Technology Proficient in Microsoft Office, VBA, Internet, Opera, Scala, Infogenesis, Delphi, Galaxy, Tlpe

À

INTERESTS Oenology, travelling, dancing, cycling, reading, going to the cinema & the theatre

44

Sébastien JACQUES


October 1984


CAREER OBJECTIVE

TO PURSUE AN INTERNATIONAL CAREER IN GENERAL MANAGEMENT EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited, IMHI) Major in General Management and Entrepreneurship

2007– 2008

2003 – 2006

Taylor’s College Hospitality and Tourism, Kuala Lumpur, Malaysia Partnership with University of Toulouse Bachelor Degree in Hospitality Management

Lycée hôtelier de Toulouse, Toulouse, France BTS (Undergraduate Diploma in Apprenticeship) Hospitality & Catering


2009 – 2011 Park & Suites Prestige Paris (formerly Home Business Paris Grande Bibliothèque****), Paris 13ème, 113 SUITES

Assistant General Manager, Apprenticeship Worked on the take over by Park & Suites

Implemented new standard in F&B and Front office Conducted the 2011 Hotel Budget, Budgeted CA: 4 Millions Involved in Human Resource planning: 25 employees Dealt with suppliers contracts and price negotiation Lead the weekly Head Of Department’s meeting

2009 – 2010 Home Business Paris Grande Bibliothèque****, Paris 13ème, 113 SUITES 6 months Receptionist during the opening of the Front Office (March 2009) Daily hotel operation

Conciergerie

2008– 2009 Sofitel Angkor Phokeethra Golf and Spa resort, 238 rooms, Siem Reap, Cambodia Management training Food and Beverage and Front Office Event & Media Coordinator, Johnnie Walker Cambodian open 2008 (Golf tournament)

Involved in Sofitel Phokeethra VIP book, photograph’s Sarah CARON Implementing new Sofitel Luxury Standard (SOP, Compliancy tool) Implementing F&B New Sofitel Standard, rituals, compliancy tools, wine flight, wine lsit Competitor survey

2006-2007 2005-2006

“The Sir Charles Napier”, restaurant, Chinnor, United Kingdom Head waiter, 50 seats, 3 roses

Novotel Toulouse Centre, Toulouse, France F&B and Front Office department, Apprenticeship

2004-2005

Restaurant “La criée”, Labège, France Head waiter Apprenticeship

LANGUAGES AND TECHNOLOGY Languages French (Mother Tongue), English (Fluent), Spanish (Read, Written, spoken), Cambodian (basic level) Technology Microsoft Office 2007, Adobe, SPSS & Le sphinx, REJAN, HOTIX, Micros, Fidelio, Protel, Homing

INTERESTS

Golf, travelling, movies, salsa Member of the IMHI- ESSEC student office as Event

45

Stéphanie JAN


January 1986


EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) IMHI

2004 – 2006 Ecole Hôtelière de Gascogne de Bordeaux, France Undergraduate Diploma in Hospitality Management– Best result of Bordeaux Academy


2009 – 2011 BUFFALO GRILL S.A., Head office, Avrainville (91), France French steakhouse restaurant chain with a portfolio of 320 restaurants Junior project manager - Operations Division

Assisted the food and beverage national director Created local marketing solutions to improve the restaurants’ revenue (creation and launching

of promotional offers, update of the PMS) Coordinated a two-month national partnership with French fruits and vegetables producers

(communication, marketing, logistic, human resources, legal requirements) Coordinated franchisee’s buyouts

October 2007 August 2009

ANDAZ Liverpool Street Hotel (Hyatt 5 * 267 rooms) 1901 Restaurant, 3 rosettes, London EC2M 7QN, England

Head waiter Managed a team of 15 people, carrying out the daily restaurant operations Trained staff on products knowledge and service sequences Involved in the launching of the 1901 Restaurant after major refurbishment Created an operations manual and conducted relevant training for all staff Organized excursions for training purposes around England

Assisted the manager and assistant manager with their duties

October 2006– October 2007

Andaz Liverpool Street Hotel (Hyatt 5* 267rooms) Champagne Bar and Restaurant “Fishmarket” 2 rosettes, London EC2M 7QN, England

Chef de rang Improved my wine knowledge(extensive champagne selection) and English skills May to August 2005

The Gleneagles Hotel (5* 232 rooms) Restaurant “The Strathern” 2 rosettes, Auchterarder, Scotland Chef de rang – Internship-

Served for the G8 meeting, presidential delegations

2002-2006 24 months of experience in several Food & Beverage outlets as chef, barman or waiter


Languages French (mother tongue), English (fluent), Spanish (basic) Technology Proficient in Microsoft Office XP (Power Point, Word, Excel, Access), Micros Open Table, Lotus, Cegid

INTERESTS

Wines (WSET intermediary level), restaurants and cooking Photos, movies and books

46

Florian KOHLI

Tel: + 33 (0) 6 19 44 06 63


EDUCATION

2009 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI) Concentrations : General Manager and E-Commerce

2005 – 2007 Ecole Hôtelière de Saint Quentin en Yvelines, Guyancourt, France Undergraduate Diploma in Hospitality Management – (Awarded best student of the class)


2009 – 2011 Ibis Paris Berthier Porte de Clichy, Paris, France International full service budget hotel, 688 rooms, Accor Hospitality

Apprentice General Manager Undertook Executive Committee member and head of department responsibilities in rooms division

as well as food and beverages Managed a department and its team on a daily basis – up to 40 team members Optimized revenues and margins within the departments’ scope Led team members development and growth through effective training programs Monitored guest satisfaction through brand SOPs application Supervised revenue management and distribution strategies in rooms and conference facilities

2007 – 2009 Novotel Hyderabad Airport, Hyderabad, India International Business Hotel, 305 rooms, Accor Hospitality

Sales Department Manager – Pre opening and opening stages Managed the sales department on a daily basis

Recruited, trained and developed a team of sales executives and coordinators Implemented strategies to increase performances and market share Established yearly sales budget in cooperation with the revenue manager

Assistant Manager : Rooms Division – Pre opening stage Assisted the rooms division manager in the daily operational management Recruited, trained and integrated new team members Developed and implemented brand SOPs Forecasted rooms division budgets Made the department going live on the opening D-day

2007 – 2007 Novotel Hyderabad Convention, Hyderabad India International Business Hotel, 288 rooms, Accor Hospitality

Assistant Manager : Rooms Division Ensured daily operational management

Supervised shift leaders in front office and housekeeping Recruited and trained team members

2007 – 2007 Mercure Paris La Défense V, Paris, France International Business Hotel, 507 rooms, Accor Hospitality Reservations Team Leader

Led the reservations team and SOPs on a daily basis Involved in the revenue management strategy

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Spanish: fluent Hindi: notions Chinese: beginner Technology Proficient in the use of Excel, VBA, Power Point, Word, Fidelio, Fols, Arms, Tars data, Delphi, ESP

INTERESTS

Business world Travels: Asia, Europe, Middle East International press Dine & wine New restaurants concepts

47

Clarisse LABAT

Tel: + 33 (0)6 76 04 89 07 Date of birth: 2nd

March 1985

Email:[email protected] Nationality: French

EDUCATION

2009 - 2011

ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Concentrations: General Management and E-Commerce

2007 - 2008 CNED (National Distant Learning Centre), France Political Sciences, History, Philosophy, English

2004 - 2007

UNIVERSITE DE CAEN, Caen, France Bachelor Degree in LEA (English, Spanish, Arab, Economy, Law, Marketing, Communication) Pass with 75%

2003 - 2004 UNIVERSITE DE CAEN, Caen, France – Law

2002 - 2003 ASPECT - International school, Dublin, Ireland Academic semester

2002 LYCEE MARIE CURIE, Vire, France High school diploma with a major in Economics and Social Sciences (ES)


2009 - 2011 HYATT Regency Paris Charles-de-Gaulle – 4* Hotel, 388 Rooms Corporate training – Apprenticeship

Front desk and conciergerie supervisor, night auditor - Managed a team up to 10 employees. Trained employees. - Handled guest relations. Took responsibility for closing and reporting. General housekeeper’s assistant Banquet, restaurant & bar supervisor - upscale world cuisine

- Managed a team up to 15 people General cashier, internal auditor and accounts receivable Accounts receivable and store keeper Sales department: meetings & events

- In charge of last minute contracts - Handled organization projects from negotiation to implementation

Jan-- - July 2009 Oct – Nov 2008

HYATT Regency Paris Charles-de-Gaulle – 4* Hotel, 388 Rooms Front desk trainee

- Handled day to day operations, check in, check out, guest relations

HOTEL RIVIERA, Sidmouth, England – 4*, 25 Rooms, 2 Rosettes restaurant Waitress

- Took responsibility for welcoming guests and took on the position of wine waiter

Sept 2007 RESTAURANT LA BERGERIE, Porticcio, Corsica Upscale French restaurant in front of the Mediterranean sea, 60 guests, Average price of €50

Restaurant Supervisor - Managed a team of 3 people, contributed to menu creation and pricing - Took responsibility for the bar store keeping and wine selling

June - Jul 2007

AGENCIA DE VIAJE DECYTUR, Granada, Spain Trainee

- Built and sold packages (holidays, plane and train tickets


Languages French (mother tongue), English (fluent), Spanish (good working knowledge), Arabic & Chinese (beginner)

Technology Excel/VBA (Advanced), Professional Office Softwares, Opéra, Micros, Delphi

INTERESTS

Culture Reading (Philosophy, sociology, history, novels...), theatre (6 years) Sports Horse riding (Normandy Junior Champion, 2002), jogging, swimming & scuba diving, snowboarding Involvement Class councilor Community

48

Diane LEBLANC


June 1986


EDUCATION

2009 – 2011


Fall 2010

2004 – 2009

2004

The Hong Kong Polytechnic University – School of Hotel and Tourism Management Exchange semester in the Master Program

E.D.C (Ecole des Dirigeants et Créateurs d’entreprise), Paris, France Master degree in business with major in Finance. (Option : Project management)

Lycée Carnot, Paris, France High School Diploma with specialization in Science


March – July 2010 Radisson Blu Le Metropolitan & Radisson Blu Le Dokhan’s, Paris, France Sales and Marketing Assistant Assisted the sales department (production reports, competition surveys)

Handled proposals and contracts for the banqueting activities Analysed historical sales for pricing and strategy improvement

Feb – Aug 2009 Conrad Brussels Hotel, Brussels, Belgium Conventions and Events Assistant Assisted the Convention and Events Manager in her daily work activities

Analyzed meeting market segment Developed communication skills and sales techniques Learnt new skills: commercial development (proposals, negotiations, contracts)

May – July 2008 Sofitel Royal Bay Resort, Agadir, Morocco Assistant to the Revenue Manager Helped to implement a dynamic pricing strategy

Organized the “Académie d’Eté Accor” (annual meeting with 350 directors of Accor worldwide)

July – Sept 2007 Assurances Saint-Honoré Patrimoine, Groupe LCF Rothschild, Paris, France Marketing and communication trainee

Developed product presentations and enhanced customers and partners relationship Coordinated meetings with sales managers and insurance companies Realized a fiscal study about real estate investment

June – July 2006 Presticars SARL (Automobile Trade), Paris, France

Assisted the development of this young company Organized an advertisement campaign / Expanded customer relationships

April – May 2006 Le Cheval Blanc Riad, Casablanca, Morocco

Worked on a hotel/restaurant creation project (marketing, legal and financial study)

December 2005 LANCEL, Paris, France

Shop assistant / Benchmarking

July – Aug 2005 OCIL (Today ASTRIA, Tax collector / 1% lodging tax), Paris, France

Following of loans / Real estate financial data (opened a hundred files)

2004 - 2010 Maristel’o, Paris, France International sporting events, Gallery openings, Film premieres, Award ceremonies…

LANGUAGES AND TECHNOLOGY Languages English: fluent German: fluent Technology Microsoft Office (Word, PowerPoint, Excel and VBA), TARS, Hotix, Fidelio, OnQ

INTERESTS Sports Fencing (3 medals in French Team Championships), ski, wakeboard, squash Travels Germany, Italy, Belgium, Morocco, Tunisia, United States, China, Vietnam, Philippines

49

Nadja LEIVA


November 1985

Email address: [email protected] Nationality: French-Colombian

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management IMHI (AACSB-EQUIS accredited) Major in Hotel Real Estate, Entrepreneurship and E-commerce

2008 – 2009

Aramark Leadership Academy, London, United Kingdom Graduate Management Programme

2005 – 2008

Lycée Hôtelier Paul Augier, Nice, France Undergraduate diploma in Hospitality Management, Mayor in Marketing and Accounting


2009-2011 Elior Avenance (Education line of business), Paris, France

Finance Project Manager (from January 2010)- Apprentice reporting to the Director of Finance Conceived and put into practice a structure of procedures and an IT system to control allocation,

supplier relations, and expenses across France, for the leased and owned vehicle fleet (±1000) in order to reduce petrol expenses

Knowledge Management Project Manager - Apprentice reporting to the Director of Finance

Implemented the strategies, tools and practices to create, represent, distribute, and enable adoption of insights and experiences throughout the organization

Coordinated the implementation of the group’s new Intranet, in collaboration with the group’s media & communications department

2008 – 2009 Aramark, London, United Kingdom London BBC Catering Graduate Manager in Operations, carried out missions in: Human Resources:

Trained by the UK home office and enforcement agency, audited 400 employees’ work permits and passports; accompanied the entire dismissal processes of 26 employees

Food development as an assistant manager: Shadowed the development manager in the launch and implementation of new food outlets and

concepts within the different London BBC catering units Operations assistant manager Managed the central restaurant (2000pax/day) for three months then held the position of Bush

House unit manager in charge of budgeting, staffing, training and evaluating employee performance

April - Aug 2008 Private Russian Client, Saint-Jean Cap-Ferrat, France Personal Assistant Staffed, trained, managed and paid the employees of the client’s house

Organized, created and coordinated social events, trips and other leisure activities

April - Sept 2007 Le Palais de la Méditerranée, CONCORDE Hôtels, Nice, France Front Desk and reservations intern Sept - Dec 2007 La Havane Restaurant, Nice, France Head waitress April - Sept 2006 Hotel Arts, Ritz-Carlton, Barcelona, Spain

Kitchen intern assigned as Chef de partie April - Sept 2005 Cypsela Resort, Moreres Restaurant, Pals, Spain

Barmaid and Chef de rang May - July 2004 XUE restaurant, Bogota, Colombia

Commis de cuisine

LANGUAGES AND TECHNOLOGY Languages Spanish: mother tongue , French & English: fluent Technology Certificates

Proficient use of Microsoft Office, Micros-Fidelio, OPERA, ESCORT, Aratrade, IUMIS Uniware EPoS Level 3 Award in Supervising Food Safety in Catering, Connaught Risk Management, FRESH Customer Care, Stonebow Group Trainer, Retail Excellence, Managing Performance, Business Excellence

INTERESTS

Fashion, music, interior design, traveling and gastronomy 50

Alina LITVINOVA


August 1986

Email address: [email protected] Nationality: Ukrainian

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management, ESSEC Business School (AACSB-EQUIS accredited) Major in Real Estate and Entrepreneurship

2006 - 2009 Ecole Hôtelière de Paris Jean Drouant, Paris, France Undergraduate Diploma in Hospitality Management Second best results in Paris and Versailles academies

2003 – 2005 Lugansk National Pedagogical University, Ukraine Language and Psychology faculties – Translation Russian/English PROFESSIONAL EXPERIENCE

2009 – 2011 Renaissance Hôtel le Parc Trocadero (4*, 116), Paris, France Management training – Apprenticeship Sales Department:

Assisted the sales manager, followed up and helped with events organisation Food & Beverage Department: Managed restaurant’s exposure on the internet Introduced refurbishment and decoration projects for the restaurant and its courtyard Prospected new clients Priced and wrote proposals, managed contracts and clients’ events Coordinated public relation events Trained new employees and trainees

Revenue Department: Updated daily recommendations in our PMS, RMS and channel management system Updated weekly and monthly reports (pick-up, forecasts, pace, statistics) Analysed inventory management

2008 – 2009 Potel & Chabot, Paris, France Luxury caterer

Hostess 2008 Le Pavillon Elysée Lenôtre, Paris, France

Restaurant, shop and function rooms on the Champs Elysées owned by Lenôtre Luxury caterer by Accor

Assistant Administrative Manager Controlled day to day cash and inventories

Reported to the executive manager Built a project to increase sales for the shop Monitored wages

2007 Sofitel Le Parc (4*, 116), Paris, France Internship in Front Office and Food & Beverage Departments


Languages Russian: native French and English: fluent Technology Proficient use of Microsoft Office (PowerPoint, Word, Excel), Micros, Opera Sales and Catering INTERESTS

Travels: European capitals, Egypt, Turkey Cooking, dancing

51

Damien NANTERMET

Tel: 06.78.59.75.66 Date of birth: 06th

October 1985

Email address: [email protected]

Nationality: French

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Specialization in Real-Estate and Entrepreneurship

2004- 2007

Hotel School, Thonon-les-Bains, France Undergraduate Diploma in Hospitality Management (Best student award)


2009 – 2011 24 months

GROUPE ELIOR, Head Office, Paris, France French contract catering company Marketing & Development apprentice on the Railway Stations and Airport divisions

Managed trade marketing budget and promotions Opened several restaurants for the rail transportation and airport divisions Analysed calls for tenders in France, responding with different food concepts and franchises

(Paul, Quick, Dailymonop, Hédiard, Espressamente Illy, Exki...) Responsible for implementing new products intended for our outlets In charge of developing attractive events on the divisions in partnership with international

companies; Coca-Cola, Nestlé Waters, Orangina-Schweppes, Heineken, Kraft, Unilever... Assisted SAP RETAIL implementation throughout Eliance

2008 – 2009 14 months

LE MERIDIEN PICCADILLY HOTEL, (5* - 267 rooms), London, England Front office Shift Leader

2007 – 2008 8 months

2006 5 months

2005 4 months

Assisted the front office manager on a daily basis In charge of the receptionist team Responsible for training new associates Contributed in the opening of a VIP lounge Cross training in several departments: Marketing, Finance, R&D

MANDARIN ORIENTAL HOTEL, (5* - 196 rooms, 1 Michelin Star), London, England

In charge of a team of waiters Improved the quality of service in the F&B department by implementing new procedures Carried out analysis to increase profitability

INTERCONTINENTAL MALTA, (5* - 567 rooms), Malta Training in Front Office department

Attended tasks on a daily basis: check in, check out, cashiering, money change Coordinated the Priority Club Loyalty program

CHATEAU DU DOMAINE St MARTIN, (5* - 78 rooms), Nice, France Cross training in Front Office, F&B, Kitchen, Pasrtry


Languages

French: mother tongue English: fluent Spanish: intermediate

Technology

SAP retail, Fidelio, Opera, Micros, Starguest communication, photoshop, Microsoft Office

INTERESTS

Travels, reading, sports

52

Th

Anne OURY

Tel: + 33 6 17 44 06 38 Date of birth: 12th

February 1986

E-mail address: [email protected] Nationality: French

EDUCATION


2004 - 2007

Lycée des métiers de l’hôtellerie Jean Drouant 75017 Paris Undergraduate Diploma in Management in Hospitality Industry

PROFESSIONAL EXPERIENCE 2009 – 2011 Ibis Paris Bastille Opera**, 305 bedrooms, Paris, France Operations manager apprentice In charge of the online sales and promotion.

Involved in the budget and pricing strategy. Conducted the rooms division department remodelling. Co-organized the Food and Beverage department for 6 months: management of a team of 12 people; analysing day to day activity; inventory management; procedures control. Supervised the training of the front staff for the “Coeur du service Ibis” program. Held the position of Duty Manager on the week end

2007 – 2009 Novotel Tower Hill****, 203 bedrooms, London, UK Bar Team Leader and Receptionist Team Leader Bar team member then Team leader:

Dealt with suppliers; took care ofbeverage inventories. Receptionist Junior Team Leader for 9 months: In charge of the shift; check in & check out; debtor files; in charge of the guest satisfaction site; cashier. Conciergerie

2006 Evian Royal Resort- Ermitage Hotel****, 91 bedrooms, Evian Les Bains, France Member of Leading Hotels of the World.

Head Housekeeper apprentice In charge of a team of 10 people

Dealt with linen suppliers.

2005

2003-2004

Basingstoke Country Hotel****, Basingstoke- Hampshire- UK Cook and Waitress Headed the breakfast service. Mercure Hotel Courchevel***, Alps, France Chambermaid Waitress


Languages: French: mother tongue, English: fluent Technology Windows pack office; Rejane; Hotix; Folls; Tars; VG; Rev Tool; Equipe.

INTERESTS

Sports (Hand Ball), salsa, drawing, diving, reading, travelling, food.

53

Camille PISANO

Tel: + 33 (0)6.15.51.14.94 Date of birth: 25th

February 1986


EDUCATION

2009 - 2011 ESSEC Business School (IMHI), Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

2005 - 2008 Institut VATEL, Lyon, France Bachelor Degree in Hotel Management & Tourism


March – Dec. 2010

HOTEL PRINCE DE GALLES****, a Luxury Collection Hotel, Starwood France

Food and Beverage Assistant Intern Supervised F&B control and sales analysis, inventory control

Drafted restaurant and banquet schedules Dealt with suppliers and partners Organized and coordinated special events Helped as an F&B outlets back-up

2008 – 2009 GRAND HYATT WASHINGTON DC, Cure Bar & Bistro, United States Internship in Food and Beverage: Held the position of front server and cocktail waitress

Trained new employees Designed the training plan of the restaurant Worked as an on-call server at the sports bar of the Hotel

June – October 2007 PARK HYATT WASHINGTON DC, Blue Duck Tavern, United States Internship in F&B: Worked as a Food Runner, Server Assistant and Front Server at the gourmet restaurant of the

Hotel

May – Sept. 2006 HOTEL IMPERIAL GAROUPE (5*, 34 rooms), Cap d’Antibes, France Internship as a Front Office Receptionist: Greeted international tourists, responsible for reservations, back-office Handled overbooking at peak activity season Acted as a concierge Assisted the executive housekeeper for two weeks


French: mother tongue English: excellent Spanish and German: school level Hungarian: beginner

Technology Computer Skills: Microsoft Office (Word, Excel, Power Point, Access), Open Office, Internet

Management software: Micros, Vega, Hotix

54

Louis POISSON

Tel: + 33 (0) 6 23 14 06 88


CAREER OBJECTIVE To pursue an international career in General Management

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) - IMHI Concentration: General Management

2006-2009 Thames Valley University, London, UK (in collaboration with the Ecole de Savignac) Bachelor of Science in Hospitality Management

June 2006 Lycée Gerson, Paris, France High School Diploma in Economics, Maths Option


2009 – 2011 RADISSON BLU PARIS CDG AIRPORT (4*; 225 rooms), Paris, France Management Apprentice in each department over 24 months Front of House department

In charge of the set up and the configuration for the new Opera PMS (V5, Micros, sales & catering, M&C) Trained and coordinated front of house staff for the new PMS system Created an Excel file with the revenue manager for the forecast of the occupancy Night audit: daily sales checking and closing to edit the night audit report Receptionist, shift leader and reservation duties

Financial department Dealt with daily and monthly revenue, city ledger, accounts receivables and accounts payables

Administration and Human Resources departments Dealt with staff payroll, tax and human resources duties Wrote an employment agreement for seniors Carried out interviews and hired new employees

F&B and Sales departments Supervised the restaurant and the bar during breakfast, lunch and dinner hours with a staff of fifteen Received cross training from the kitchen for the daily purchases and the menu engineering Created new brochure for the hotel and the sales department Carried out the follow up of the contracts from agencies and corporate headquarters for the sales dept

Housekeeping and Maintenance departments Assisted the executive housekeeper in her daily tasks, monitored and supervised the room attendants

Aug 2007- Oct 2008

CROWNE PLAZA BIRMINGHAM CITY CENTER (4*; 330 rooms), Birmingham, UK Open during refurbishment period

Front Office and Rooms division Assistant Managed enquiries and customers complaints during refurbishment period (1 year)

Implemented and setup of the new reception and of the VIP Club Lounge for the re-opening Trained new team of receptionists Dealt with accounts receivables, city ledger and PM accounts Received Opera PMS and IT systems trainings Dealt with check-in/check-out, cashiering, reservations and customer service tasks

S Jan – Jul 2007 THE BELFRY from De Vere/Quinn Group (4*; 325 rooms), Birmingham, UK F&B Assistant for the French Restaurant Managed 30 tables to provide fine dining experience in 4* golf resort

Controlled and Checked Beverage stock Created new wine list with 300 wines

Nov-Dec 2006 GRAND HOTEL from Lucien Barrière (4*), Enghien-Les-Bains, Paris, France Assisted the front office manager in his daily tasks, analysing occupancy rates and REVPAR

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent German: basic Technology Microsoft Office (Word, Excel, PowerPoint), Opera, Micros Fidelio and Galaxy interfaces

INTERESTS

Student Association: Member of the student office 2010-11 as the manager of two major events (15K€& 60K€) Travelling internationaly, discovering new cultures, Networking, Rugby

55

Christelle POURCEL


December 1984


CAREER OBJECTIVE

F&B Assistant Manager in an International Hotel & Resorts Brand overseas.

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France. MBA in International Hospitality Management (AACSB-EQUIS accredited)

Sept – Dec 2010

Bond University, Gold Coast, Australia. Four Months Semester Exchange Program

2006–2009

Ecole Hôtelière de Paris, Lycée Jean Drouant (Médéric), Paris, France. Undergraduate Diploma in Hospitality Management

2002–2006

Sorbonne-Nouvelle University, Paris III, France. Undergraduate in English Civilizations & Literatures, BA Unachieved (2006 education big strike)


2010 5 months

THE WESTIN PARIS-VENDOME, Paris, France (4* historic hotel on rue de Rivoli, former Intercontinental Hotel, 440 rooms, 140 seats)

F&B Assistant Manager Trainee Coordinated the website, social media, e-newsletters and e-commerce content & strategy.

Revised monthly forecasts and worked on the budgets of the 5 F&B outlets. Conducted benchmarks and calls for contract bids. Managed event offers and group reservations of “the First, restaurant boudoir Paris”.

Sept 2008 -May 2009

COMPASS GROUP FRANCE, Stade de France, Saint Denis, France (Catering for the French stadium’s major events: rugby, soccer, concerts; 80’000 capacity)

Point of Sale Manager In charge of a team of 5 people.

Conducted recruitment and training programs. Ensured inventory counting and cashier control.

2008 5 months

BELLE HAVEN CLUB, Greenwich, Connecticut, USA (Yacht Club, 350 members, banquets, 2 restaurants, 1 bar, 1 snack bar, swimming pool, tennis)

Assistant Restaurant Manager Intern, Assistant Banquet Manager Intern Managed both restaurants in terms of schedule, cost control and floor supervision.

Collaborated in the training and recruiting of the seasonal staff. Coordinated events and banquets for up to 350 guests (weddings, fundraisers, meetings…).

2007 5 months

BELLE HAVEN CLUB, Greenwich, Connecticut, USA Rotating internship (2 restaurants, bar, snack bar, kitchen, outside caterings)

2006 5 months

LE CAFE THEATRE, Boulogne, France (Brasserie-Restaurant, 80 covers capacity)

Assistant restaurant manager

2003-2006

HIPPOPOTAMUS GEORGE V, Paris, France (Famous Chain Steakhouse, up to 800 covers a day on week ends)

Station head waitress, staff trainer, cashier, welcoming hostess and barmaid.

2004 1 month

BAKEMART, Dubai, UAE (Frozen Viennoiserie and bakery supplier for palace hotels and coffee shops)

2001-2004 seasonal

LA BRIOCHE - LE GRAND RESTAURANT, Abu Dhabi, UAE (4 Coffee Shops and Bakery, 1 Mediterranean restaurant and catering services)

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Spanish: intermediate Italian: basic Arabic: basic Technology Proficient in the use of Mac OS X, Microsoft Office, Excel 2008, Micros, Jonas, Internet.

IMHI alumni Social Network Coordinator Cornell School of Hotel Administration CHS EMEA Regional Meeting Paris 2010 Event Coordinator INTERESTS

Travelling, reading, cinema, music, cooking, swimming 56

Ramsay RANKOUSSI

Tel: + 33 (0)6 58 01 83 96

E-mail address: [email protected] Nationality: Belgian & USA Green Card Holder

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Concentration in Commercial Real Estate Finance & Hotel Asset Management

2006 - 2009 BBI – Brussels Business Institute for Higher Education, Brussels, Belgium Bachelor of Sciences in International Hospitality & Tourism Management (TedQual WTO - Themis) Summa Cum Laude

2006 - 2009 American Hotel & Lodging Association – Educational Institute (AH&LA – EI) Over 20 certificates of completion, some with Honours from AH&LA


Oct 2009 – Sept 2011

Groupe FLO, Paris La Défense, France French based holding company in the commercial restaurant sector (listed on Euronext: FLO) 500M€ Annual Sales with over 6,000 Employees and 250 restaurants under various brands

Apprentice acting as Regional Assistant Director Reviewed operating and financial reports, and suggested resolutions for improvements

Responsible for the capital budgeting (fixtures & maintenance) – 1,5M€ budget Developed and designed reporting and benchmarking tools (financial & qualitative ratios) Aided in preparation of presentations to management and annual meeting Defined short and medium term profit strategies in conjunction with management team Followed the new openings and transformation plans within the Region Worked closely with the Regional Director (reporting to the Chief Operating Officer)

June – Sept 2009

Hotel Bloom!, a Pandox Property, 305 Rooms, Brussels, Belgium Modern property in the financial district

Sales & Marketing Trainee Developed and implemented a Marketing, Sales & Revenue Plan (two years period)

Responsible for market research, benchmarking and competitive check Analyzed data and trends as a support to the Revenue Management Team Organized public relations events and marketing campaigns Took part in developing pricing strategies

June – Sept 2008

The Dominican Hotel, a Carlton Hotel Collection, 4* 150 Rooms, Brussels, Belgium Member of the Design Hotels

Accounting & Administration Trainee In charge of the account receivable (optimized the aging collection under 45 days)

Strategic support on revenue improvements for all revenue centers Participated in Purchasing & Cost Control Took part in the end of month closure and financial statements production

June – Sept 2007

Kempinski Mall of The Emirates, 5* 393 Rooms, Dubai, United Arab Emirates Luxury property annexed to the famous shopping mall Rooms Division Management Trainee

Performed operational duties in the front and back of the house Promoted to supervisory level in guest relations Handled the night audit and reconciled daily activities with the main auditor Was awarded a certificate of high recognition from the management team

LANGUAGES AND TECHNOLOGY Languages: Fluent in English & French (mother tongue); notions in Spanish & Arabic Technology: Advanced level in Microsoft Office (Excel, Word, Power Point), PMS (Opéra) & Novell GroupWise

INTERESTS Travelling, professional and social networking, art, reading, philosophy and martial arts, international cultures and cuisine, movies and continuous learning Treasurer in an association dedicated to support schooling of children in Africa. Jury member for the GSVC 2009 edition (Global Social Venture Competition) created by Berkeley University.

57

Jean-Baptiste RECHER


March1987


EDUCATION

2009 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

Sep-Dec 2010

2006 - 2008

Hong Kong Polytechnic University, Hong Kong, China Exchange student in the Master of Hotel and Tourism Management (SHTM)

Lycée Technique Hôtelier Paul Augier, Nice, France Undergraduate Diploma in Marketing and Hospitality Management


Mar-Sep 2010 Marriott International Paris Cluster, France (10 Hotels of different brand: Marriott, Renaissance and Courtyard)

Revenue Analyst Forecasted and analysed for 10 hotels on a weekly and monthly basis. Proposed optimized sales

recommendations in order to maximize revenue. Forecasted budgets on a yearly basis. Prepared business plan and owners meeting for all the properties.

Developed specific analytical tools. Punctual analysis. Rooms inventory and rates management. Prepared the opening of the Courtyard Arcueil.

2008 – 2009 Marriott West India Quay Hotel and Executive Apartments, London, United Kingdom (5*, 300 rooms and 48 apartments)

Night Auditor/Front Desk Agent Recorded, stored, accessed and analyzed computerized financial information. Audited and

reconciled all revenue postings for the day. Served guests at the front desk while providing the highest level of service possible in an efficient,

courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.

2006 – 2008 Grand Hotel Aston, Nice, France (4*, 150 rooms, member of the Choice Hotels Chain)

Front Office assistant manager, Reservation/Revenue, Group Coordinator Assisted the front office Manager in organizing conferences and seminars (GP Monaco/Mipim),

planning staff time-shifts, training new colleagues. Took and handled reservations, dealing with overbooking. Controlled reservations and internet

visibility to increase revenue. Dealt with city ledger, contracting and co-ordinating group activities.

2005 - 2006 Novotel Paris Tour Eiffel, Paris, France

(4*, 760 rooms member of the Accor Hotels Chain) F&B Apprentice

LANGUAGES AND TECHNOLOGY Languages French: mother tongue, English: fluent, Spanish: intermediate, Japanese: notions, Chinese Mandarin:

notions. Technology Microsoft Word, Excel (VBA), PowerPoint, Internet Explorer, Opera / Amadeus Optims / Micros Fidelio

(PMS).

INTERESTS

Hobbies: Travels (Asia, United States, Europe), Science Fiction, Photography, Classic Jazz, Contemporary Art, Street Art. Teaching assistant in financial accounting and revenue management Vice President of 4L IMHI association (Humanitarian Rally in the Moroccan desert) Jury member for Business School admission for PGE-PGO

58

Elisabeth ROLLIN


June 1985

E-mail address: [email protected] Nationality: German

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management- IMHI (AACSB-EQUIS accredited) Majors: General Management, Luxury Brand Management

2005 – 2008 Brillat-Savarin-Schule, Berlin, Germany Undergraduate Diploma - Berlin Hospitality and Tourism School

2004 Lycée Saint-Louis de Gonzague – Franklin, Paris, France High School Diploma with specialization in Economics, major in English First Certificate in English by the University of Cambridge


09/2009 – present

Hotel Royal Monceau Raffles, Paris, France (Hotel re-opening after a two year refurbishment, 5star Palace, 149 rooms)

Human Resources Department Apprentice Prepared the recruitment process and participated in the hiring process of over 380 employees

Conducted research to help develop and budget the training forecast 2010 for the re-opening Collaborated in the editing and writing of the employee handbook for the hotels re-opening and

in charge of writing the internal monthly newsletter Optimized HR procedures, handled administrative duties Created an excel spreadsheet to follow-up on health care for employees Involved in Raffles VP Human Resources visit to Paris

03/2008- 08/2009

Hôtel de Crillon, Concorde Group, Paris, France (4* Palace, 147 rooms, Member of Leading Hotels of the World)

Receptionist- Cashier Carried out check-in and check-outs, updated and maintained guest profiles

Dealt with all guest requests, complaints, inquiries and reservations Processed debtor files and executed room allocation Shadowed and trained newly recruited staff Followed up guest satisfaction surveys

08/2004 – 02/2008

Hotel Adlon Kempinski, Berlin, Germany (5star Hotel, 389 room, Member of Leading Hotels of the World)

One year-intern and 2 ½ year apprentice Executed guest reservations and guest portfolio follow-ups (full time for 6 months)

Responsible for all room reservations for New Year’s Eve 2007-2008 (4 members), achieved 100% occupancy, cooperated closely with the Food &Beverage and banqueting department

Operated in all food and beverage and rooms division departments: Front desk, spa and fitness club, room service, banqueting, bar and lounge

Attended numerous training programs in oenology, sales techniques and guest service handling

LANGUAGES AND TECHNOLOGY Languages : German and French: native languages English: fluent Spanish: very good level Technology: Proficient use of Microsoft Office (Word, Excel, PowerPoint), Opera and Micros Fidelio

INTERESTS

Culture: Music, art exhibitions, theatre, cinematography Sports: Swimming, athletics, yoga Achievements: 2010: Winner of the 3rd

2009-2010 : Member of the student office responsible for sponsorship edition of the Hyatt Student Prize representing ESSEC- IMHI, Paris, France

2008: Finalist in the David-Campbell Trophy for “Best receptionist in France”, Paris, France 2003: Student Body Representative for 250 students

59

Noémie SALTEL


May 1986


CAREER OBJECTIVE

To develop an international career in luxury hospitality

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (IMHI) (AACSB-EQUIS accredited)

2007 - 2008 ESHOTEL (Management and Hospitality Administration), Clichy-la-Garenne, France Preparatory year for the Master’s Degree in Management and Hospitality Administration

2006 - 2007 Université Lille III-Charles de Gaulle, Lille, France Bachelor Degree in English (Foreign Language, Culture and Civilization)

2004 - 2006 Lycée Faidherbe, Lille, France Classe Préparatoire Littéraire – Hypokhâgne/Khâgne (specialized in English) (Undergraduate courses to prepare for entry exams to the arts section of the Ecole Normale Supérieure, one of the French leading ‘Grandes Ecoles’)


2010 HÔTEL DE CRILLON (5*, 147 rooms), Paris, France (6 months) Guest Relations Officer (internship)

Dealt with each and every aspect for the VIP stays (amenities, special requests) and coordinated all the departments to meet and anticipate the guests’ expectations

Followed up on complaints/feedback together with the General Management team Organized tours of the hotel for visitors, agencies, tour operators… Liaised with the different hotel partners (luxury shops) concerning certain agreements (vouchers for

guests, display cabinets in the hotel etc.) Assisted the front office team in their daily duties (check-in, rooming, administrative tasks)

2008- 2009 THE CONNAUGHT (5*, 123 rooms), London (Mayfair), United Kingdom (9 months) Butler coordinator

Dealt with general and specific enquiries (room service orders, complaints) Supervised the team of butlers and liaised with the concerned departments to provide consistent and

intuitive service Managed stock, always being alert for opportunities to improve profitability Updated administrative data (guest history, standards of procedures, H&S administration)

2008 HOTEL FOUQUET’S BARRIERE (5*, 107 rooms), Paris, France (4 months) Butler (internship)

Co-organized the actions of all the departments serving as sole contact for the guests, liaised with for all their requests

Checked the rooms after the housekeeper Greeted guests, provided tours of the hotel and its facilities

Room Service Order-taker and Supervisor (internship) Supervised the runners and organized the preparation of the orders and amenities

Managed the stock and purchases

2007 HOTEL WESTMINSTER (4*, 115 rooms), Le Touquet-Paris-Plage, France (2 months) Receptionist

Managed bookings (check-in, check-out, room allocation, confirmation, cancellation) Handled cash issues (invoices, exchange etc.) Dealt with all guests’ requests together with the concierge

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent German: working knowledge Dutch: beginner Technology Proficient in the use of Microsoft Office and Internet under Windows and Mac OS

INTERESTS Hotel software: Amadeus Hotel Front Office, Micros Fidelio, Opera, SMS, Info Genesis, F&B Shop

Activities: swimming for fitness, modern dance, art, literature, gastronomy, oenology, foreign travel Teaching assistant for Business Computing, Revenue Management and Quantitative Methods courses at ESSEC Member of the Get-Together Team (run the welcome desk at the monthly IMHI alumni get-togethers in Paris)

60

Bachir SANHAJI

Tel: + 33 (0)6 84 66 21 12 Date of birth: June 8th

, 1986

Email:[email protected] Nationality: Moroccan

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management - IMHI (AACSB-EQUIS accredited) E-commerce and General Manager concentrations

2007 - 2008 The Swiss Hotel Association of Hotel Management School Les Roches Marbella, Spain Swiss Hotel Association Diploma BBA in Hospitality Management

2004 - 2006 The European Management Hospitality Centre of Paris (CMH), France


2009 - 2011 Stairway Consulting, Paris, France (Start-up specialized in yield and revenue management consulting)

Junior Business Analyst Dealt with audits, benchmarking

Advised hotels in yield and revenue management strategies Advised a car rental company in pricing strategy Contributed in the development of revenue management tools

2009 (6 months) Hotel Ritz Paris, Paris, France (Parisian Palace, 159 rooms)

Assistant Yield Manager Responsible for the weekly yield meetings

Designed brochures and booklets Carried out the implementation of the 5th

star

2007 (4 months) Seabourn Cruise Line, On board Legend, Nassau, Bahamas (Luxury Yacht, 100 cabins)

Waiter

2006 (4 months) Hotel Atlas Medina & Spa, Marrakech, Morocco (5Star Hotel, 300 rooms) Dealt with individual reservations Took part in the sales & marketing team Responsible for group quotations Receptionist

2006 (3 months)

2005 (4 months)

Hotel San Regis, Paris, France (Small Boutique Hotel, 49 rooms) Sales agent Prospected travel agents and corporations

Hotel Napoléon, Paris, France (4 Star Hotel) Served as waiter in different points of sales Responsible for purchases and cost controls


Arabic: native, French: mother tongue, English: fluent, Spanish: beginner

Technology Proficient in Excel, VBA programming, Word, Power point Opera

INTERESTS

Politics, economics, cinema, football, skiing

61

Amélie SARTORI

Tel: + 33 (0)6 23 34 62 25 Date of birth 16th

August 1987


EDUCATION

2009 - 2011 ESSEC Business School (IMHI), Paris, France MBA in Hospitality Management (AACSB-EQUIS accredited) Concentrations: General Manager and Luxury Brand Management

Jan.-Jul. 2009 2007-2009 2005-2007

IMC Krems, Austria Erasmus exchange - specialization in Tourism and Leisure Management ESGCI Business School (Paris Graduate School of Management Group), Paris, France Bachelor of Business Administration degree (BBA) in international marketing and management Best student awarded – graduated with honors Ecole de tourisme et d’hôtellerie Saint Pierre, Brunoy, France Undergraduate Diploma in Hospitality Management Option Accounting & Marketing with honors


2009-2011 GIRA CONSEIL, Paris, France (Leading consulting company in the F&B industry) Apprentice - Consultant Realized different market studies: feasibility studies, conceptual creations/validations, benchmarks,

market penetrations, marketing strategies, development plans (Quick, La Criée, Del Arte…) Presented market study conclusions to clients Monitored and reported new market trends and innovations Updated technical tools for market studies Carried out the recruitment and follow up process of mystery clients for restaurant tests Conceived external communication tools for the consultants Trained and coached new interns

January – July HOLIDAY INN REPUBLIQUE (4*, 328 rooms), Paris, France 2008 Intern - Assistant Sales and Marketing Director Developed the customer database by prospecting new corporate clients

Set up and followed up annual contracts for the corporate segment Involved in commercial negotiations Organized corporate events inside the hotel Participated in the marketing strategy for the transition from Holiday Inn to Crowne Plaza Created the press release for the transition from Holiday Inn to Crowne Plaza Implemented new brochures for the banqueting department Conceived external communication tools for sales representatives

April – August HILTON PARIS LA DEFENSE (4*, 148 rooms), Puteaux, France 2007 Intern - Assistant Executive Housekeeper Created and implemented action tools to improve interdepartmental coordination

Replaced the executive housekeeper for a month and supervised the entire department Managed daily activities: stock control, room inspections, staff planning and training Monitored and analyzed monthly guest satisfaction tracking surveys (GSTS) Trained new interns

July-August 2004

THALASSO THERAPY CENTER LEONARD DE VINCI (3*, 74 rooms), Lisses, France Intern - Chef de Rang and Receptionist

Involved in front office duties Performed high quality service and improved my operational knowledge July-August 2003

KYRIAD MELUN RUBELLES (3*, 54 rooms), Melun, France Intern - commis waitress, commis cook

Took part in the daily activities of the restaurants and bar Assisted with starter and dessert production for the restaurant

LANGUAGES AND TECHNOLOGY Languages French: native English: fluent Spanish: intermediate Technology Mac, PC, Windows (Word, PowerPoint, Excel), Top Sys, Gest Hotel, Fidelio, Opera, Sales Force INTERESTS

Cinema, gastronomy, decoration, theater, travelling and discovering other cultures Member of a student association PGSM Buddy network: in charge of welcoming international students (for 1 year)

62

Fecam SEYE

Tel : +33(0) 6 19 17 77 86 Email: [email protected] Date of birth: 18th January 1984 Nationality: Senegalese

EDUCATION

2009–2011

2006–2008

2005–2006


AIM (Académie Internationale de Management), Paris, France

Master of Science in International Hospitality Management.( Licensed by AHLA )

European Management Center Campus, Paris, France

Bachelor in International Tourism Management


2010

2008

ACCOR GROUP – Global Sales Department, Leisure & E-distribution – Odyssey, Paris, France

In charge of Leisure Key Accounts/ Business Analyst (6 months):

In charge of analysis related to key account’s strategic and commercial offers. Handled benchmarking & study of price positioning of Accor hotels in the leisure segment Market and trends analysis Prepared and attended monthly meetings of strategic sales management Analyzed key accounts weekly & monthly sales and results Managed the coordination of promotional events for customers (Roland Garros, TOP Resa ...) Prepared country sales meetings for all key account managers

HOTEL HOLIDAY INN (4*, 265 rooms): Paris Porte de Clichy (Intercontinental Hotels Group) , France Food and Beverage Assistant Manager (2 months) & Human Resources Assistant Manager (2 months)

Realized hotel’s restaurant competition benchmarking Handled the employees weekly planning Managed the optimization of all points of sales (restaurant, bar, room service, mini bars). Participated in the redaction and publishing of the monthly newsletter Realized the conception & implementation of new training procedures for employees Handled the employees time schedule as well as the extra Conceived and implemented policies & procedures for new recruits. (integration, training,

performance appraisal)

2007 HOTEL IBIS BERTHIER (2*, 700 rooms): Paris Porte de Clichy (ACCOR Group), France Receptionist/Reservation Agent (4 months)

In charge of guest check in, check out, transient and group arrivals handled reservations, and group block follow-up prepared and followed up on guest invoices

2005

VISIT USA/COMMITEE FRANCE: USA TOURIST OFFICE in Paris, , France

Promotion Manager Assistant: (7 months)

Actively assisted the manager in all coordination activities Promotion (worked on websites updates and visibility enhancement) Press relations (carried out contact with any press release about state members) Sales (prospection of new state members, site space commercialization) Participated in the conception and publication of the monthly newspaper (articles about all state members)

LANGUAGES AND TECHNOLOGY Languages French: native language English: excellent Spanish: good working knowledge

Technology Software: good command of Word, Excel, Power Point GDS: Amadeus PMS: Opera, Hotix, Tars, ASA.

INTERESTS

Creative and exotic Cuisine, Latin dance, personality theories and psychology

63

Nicole SCHUPKE


November 1985

Email address: [email protected] Nationality: German

EDUCATION

2009 - 2011 ESSEC Business School (IMHI), Paris, France MBA in Hospitality Management (AACSB-EQUIS accredited) Concentrations: General Management and Luxury Management

2004 – 2007 1998 - 2004

University of Applied Sciences Dresden, Dresden, Germany Bachelor of Arts in International Business Concentration: Strategic Management One exchange semester at Napier University, Edinburgh, UK

Wilhelm-Ostwald-Schule, Leipzig, Germany A-Levels with specialization in Science


2009 – 2011 NOVOTEL SAINT QUENTIN GOLF NATIONAL, Magny les Hameaux, France (Accor Hotels, 3*, 131 rooms)

Apprentice, Hotel Operations Involved in daily operations and management of front office, housekeeping and food and beverage

department In charge of monitoring and improving customer satisfaction and overall quality of service Assisted sales team during sales calls

2007 – 2009 THE BALMORAL HOTEL, Edinburgh, UK (Rocco Forte Collection, 5*, 188 rooms)

Guest Service Agent (9 month) and Front Office Shift Leader (12 month), Reception Delivered all customer-related and administrative tasks in front office

Coordinated with the receptionists on duty Responsible for departmental training Successfully completed the hotel’s supervisory development training programme

Feb - Jul 2007 FOUR SEASONS HOTEL GEORGE V, Paris, France (Four Seasons, 5*, 245 rooms)

Intern, Business Centre and Switchboard Business Centre:

Welcomed guests, familiarized guests with the business centre facilities, provided secretarial services, organized shipments

Switchboard: Handled internal and external calls, wake-up calls and messages, updated guest information,

participated in all administrative duties

2005 - 2006 UNIVERSITY OF APPLIED SCIENCES DRESDEN, Dresden, Germany

Feb 2004

Assistant, Language Laboratory Researched and translated content for the media catalogue in English and French

BEST WESTERN PREMIER VICTOR’S RESIDENZ-HOTEL, Leipzig, Germany (Best Western, 4*, 101 rooms) Intern, Reception Welcomed guests, handled internal and external calls and directed guest enquiries

LANGUAGES AND TECHNOLOGY Languages German: native English: fluent French: very good working knowledge Technology Hotix, TARS, Protel, Opera, good knowledge of Internet, Excel, MS Word, PowerPoint

INTERESTS

Canoeing, reading, cinema, travel, community involvement

64

Samar SLIM

Tel: + 33 (0)6 16 75 62 84 Date of birth: July, 23rd 1984

E-mail: [email protected] Nationalities: French and Lebanese

EDUCATION

2009–2011 ESSEC Business School, Paris, France MBA in International Hospitality Management - IMHI (AACSB-EQUIS accredited) E-Commerce and Real Estate concentrations

2005 – 2006

2002 – 2005

Glion Institute of Higher Education, Glion, Switzerland Post Graduate Diploma in Hospitality Management

Sorbonne University, Paris, France Bachelor in Foreign Languages – English and Spanish – applied to Economics


2010 – onwards Pullman Global Marketing, Accor Corporate, Evry, France Product Manager for Global Marketing Pullman

Developed and rolled out a partnership with Nespresso Developed the A-Club Priority desk for Pullman hotels and wrote the SOP’s for roll out Coordinated the Brand Management project

2007 – 2009 Hotel Ritz Paris, (category 5* Palace) Member of the Leading Hotels of the World, Paris, France Administrative Assistant at the Ritz Escoffier School (1 year) Was responsible for individual and group reservations

In charge of scheduling the team and the courses Developed the Ritz Escoffier School brochure Followed up on long term students at the Ritz Escoffier School Co-organized the ‘Salon du Chocolat fair’ (The Ritz Escoffier School was present)

Order Taker in the Room Service department (1 year) Responsible for the service and of taking guests orders Supervised a team of 6 persons (runners and “chef de rang”) Developed management and communication skills Increased F&B technical tools

2007 Hotel Le Bristol, (category 5* Palace) Member of the Leading Hotels of the World, Paris, France Skilled waitress and Supervisor in the Bar (4 months) In charge of the breakfast and lunch service

Handled guests complaints and requests Handled cashier operations

2006 Le Royal Méridien Beach Resort and Spa, 500 rooms, Starwood Hotels, Dubai, U.A.E Rooms Divisions Management trainee (6 months) Guest Services, Front Desk Agent

Reservations (Revenue management)

2005 Hôtel Royal Monceau, Paris, France 1 month training within the Reservation, Housekeeping and Banqueting departments

2003 Hotel Al Bustan, Lebanon A 2 month summer job as a waitress in the restaurant Il Giardino In charge of the breakfast service

Developed team work


Languages French: mother tongue English, Spanish and Arabic: fluent Italian: basic Technology Proficient in the use of Microsoft Office, Property Management Systems (Fidelio, Opera, Protel Front

Office), Micros.

INTERESTS

Voluntary work: Lebanese association ‘OffreJoie’ (4 years) Theatre: acting lessons (3 years) Clubs: part of a wine tasting club (1 year) Travels: Spain / UK / Saudi Arabia / UAE / Oman / Syria / Egypt / Germany/ Italy/ Morocco/ China/ Cuba

65

Martin SMITH

Tel: +33 (0)6 18 18 94 68 Date of birth: May 26, 1985

Email address: [email protected] Nationality: American

EDUCATION

2009 – 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited)

Sep – Dec 2010 Bond University, Gold Coast, Australia Semester Exchange: Master of International Hotel & Resort Management (specializing in Corporate Social Responsibility, including a Capstone Project for Surfers Paradise Marriott Resort & Spa)

2003 – 2007 Northwestern University, Evanston, IL, USA B.Sc. in Communication Studies


Mar – Sep 2010 Sodexo, Singapore (Service solutions and facilities management company operating in 80 countries)

Sustainability and Corporate Social Responsibility Coordinator, Office of Sustainability Acted as sole intern reporting to VP Global Sustainability

Wrote companywide policy and guidelines for sourcing sustainable seafood Innovated tools and communications for effective stakeholder engagement, including assisting to

create and conduct an international web seminar Initiated and secured partnership with noted nongovernment organization WWF, collaborating to

implement sustainable business practices and plan awareness raising events Created database of products categorized along guidelines of sustainability and developed

corresponding communication tools for using the database in the supply chain Researched and developed the design of an innovative charitable foundation

2007 – 2009 The JET Programme, Okinawa, Japan (Japan Exchange and Teaching Programme)

English Language Teacher, Okinawa Board of Education Taught English as a second language and acted as a cultural ambassador in two public high schools

Developed educational tools and lesson plans for over 1,000 students Directed a weekly conversation club and coached students individually in language development Selected as Area Coordinator for Okinawa JET 2008 – 2009, facilitating the transition of newcomers to

the JET Programme and liaising with the Prefectural Advisors on behalf of 15 JET teachers in Okinawa’s southern region

Volunteered as Social Events Coordinator for Okinawa JET 2008 – 2009, assembling committees and managing budgets to organize community-building events for the more than 100 JET participants in Okinawa

Feb – May 2007 The San Jose Group, Chicago, IL, USA (Integrated marketing communications firm targeting the Spanish speaking market in the USA)

Intern, Account Services and Media Departments Managed database of prospective clients and contacted prospective clients for new business initiatives

Revamped statistical archive with target consumer information for use in creating a marketing plan Interacted with consumers to conduct market research Liaised with media vendors to facilitate publication of advertisements

Jun – Aug 2005 MSA Consulting, Inc., Rancho Mirage, CA, USA (Planning, civil engineering and land surveying firm in southern California’s Coachella Valley)

Marketing Assistant Wrote company brochure, highlighting some of its major projects

Wrote quarterly company newsletter, distributed to clients and industry professionals

LANGUAGES AND TECHNOLOGY Languages English: native Spanish: proficient French: intermediate Japanese: intermediate Technology Macintosh, PC, Microsoft Office

INTERESTS

Travel, Ecology & Sustainability, Cuisine, Swimming, Music & Arts, Sports & Fitness 66

Julie SULLIVAN

Tel: + 33 (0) 6 61 69 08 41 Date of birth: 1st

July 1983

Email address: [email protected] Nationality: American

EDUCATION


2002-2006

2004

Bentley University, Boston, MA, USA Bachelors of Science in Corporate Finance and Accounting

Royal Melbourne Institute of Technology, Melbourne, VIC Australia Semester Abroad


2010 GRAND HYATT HOTEL (5-star hotel, 825 Rooms), Beijing, People’s Republic of China (Luxury, modern hotel featuring 5 restaurants and 14 meeting rooms) Internship: Cross training in Sales & Marketing, Food & Beverage, Finance, Front Office, Housekeeping

Analyzed sales templates for clarity and articulation and recommended practical solutions Performed FF&E budgeting Worked in various operations functions and recommended improvements

2007 – 2009 SUN LIFE FINANCIAL, Wellesley, MA, USA (Company offers insurance and wealth management products to individuals and business entities)

Senior Internal Audit Analyst LOMA Designations: Associate, Life Management Institute; Professional, Customer Service

Performed a broad and comprehensive analysis to identify business risks, determined audit objectives, and developed audit programs to evaluate internal controls related to financial risks, operational activities, and compliance requirements

Analyzed business situations, controls and risk and recommended practical solutions. Developed and maintained client and staff relationships through individual contacts and group

meetings. Provided consulting to company employees regarding financial reporting, internal controls, 404

compliance, fraud prevention and operational efficiency.

2005 – 2007 PRICEWATERHOUSECOOPERS, Boston, MA, USA Internal Audit Associate Performed onsite consultations at client facilities; served a variety of clients within multiple

industries (pharmaceutical, education, retail, manufacturing, insurance). Assisted in preparing risk assessments and management reports. Collected, analyzed, and interpreted data to determine process effectiveness. Made written and oral presentations to management at the conclusion of work to summarize results,

issues, and the impact of deficiencies and proposed solutions to problems identified. Developed client relationships and delivered high quality professional day-to-day execution of

engagements.

2009 LANSDOWNE PUB, Boston, MA USA

2008 MASA RESTAURANT, Boston, MA USA Server


Languages English: native language Technology Microsoft Office, Lotus Notes, Outlook, Bloomberg, Opera, Fidelio, Delphi, Micros, POSitouch

INTERESTS

Coordinator for ESSEC MBA Industry Leader Conferences; Teacher’s Assistant: Financial Accounting (2010), Leading and Motivating (2010),Advanced English (2009), Travel, Food and wine tasting, reading about hospitality trends, sports (including volleyball, basketball, squash, tennis)

67

Vishal TAYSHETE

Tel: + 33 (0)662231952 Date of birth: 8th

November 1987


CAREER OBJECTIVE

To enhance my professional skills in strategy and finance division of the real estate industry.

EDUCATION


2007- 2008 Hotel And Tourism Institute, Vevey, Switzerland Bachelor of Science in Hospitality Management


2010 Jones Lang LaSalle, Abu Dhabi, UAE 6 months Intern Assisted in market studies and analysis for mixed-use projects.

Coordinated and produced market intelligence & quarterly reports. Responsible for data population & monitoring Involved in preparation of market overview reports for international clients pertaining to

investments. Responsible for updating property master list for Agency. Worked closely with capital markets division & supported strategic consulting.

2008 – 2009 1 Year

Pratik Consultancy Services, Mumbai, India ( real estate consultancy related to feasibility studies & research of small scale hotels & resorts)

Junior Consultant Assisted in the hospitality development projects around Mumbai, India.

Involved in various projects on property level repositioning. Conducted the feasibility studies for different small scale resorts around Mumbai, India Data population & monitoring.

2007 – 2008 7 months

Hotel La Reserve, Geneva, Switzerland (Member of the design hotels & The leading small hotels of the world)

Intern – Food & Beverage Management Prepared the “mise-en-place”

Worked in starter and dessert section Worked as supervisor for banquets. Managed inventories and maintained food quality

2005 – 2006 14 months

Aroma Restaurant, Punjab, India (Classic Indian cuisine Restaurant) Management Trainee – Food & Beverage Management

Prepared the “mise-en-place” Served as Head Chef for starter section Assisted the Executive Chef with budgeting, menu – planning. Managed inventories and maintained food quality.


Languages Marathi: native Hindi: fluent English: fluent French: conversational Technology Microsoft Office (Excel, Power Point, Word, Access), Adobe, Internet & Database management

INTERESTS

Travelling, keen interest in cricket, cooking & trying different cuisines

68

Laura TERMENS


November 1984

Email address : laura_termens@ hotmail.com Nationality : French

EDUCATION

2009 – 2011

2007 – 2008

2002 –2006

ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited) Concentrations in General Management and Entrepreneurship

Escuela Bancaria y Comercial, Mexico City, Mexico Diploma in Management (Teaching in Spanish)

Université Paris 10, Nanterre, France Bachelor Degree in Foreign Languages and Business


2009 – 2011 Marriott Hotel Champs-Elysées, Paris, France Financial Department Apprentice Trained to Assistant Controller, Credit Manager, Accounts Payable and General Cashier positions

Participated in Balance Sheet and P&L elaboration Handled quarterly internal audits Coordinated Electronic Credit Card machines’ replacement (4 month project) Responsible for Pay Masters follow up and relationships with the bank

2008 – 2009 Le Méridien Etoile, Paris, France (4*, 1025 rooms)

Receptionist/Rooms Controller In charge of check-in, check out, reservation, cashier duties and payments

Dealt with customers’ requirements and room allocation Ensured proper handling of airline contract rooms, show rooms, pre-check ins and reports Responsible for writing down Standard Operating Procedures

2007 – 2008 W Hotel, Mexico City, Mexico (5*, 256 rooms)

Welcome Desk Agent Ensured check-in, check-out and follow-up of guests’ requirements

In charge of cashier duties (currency exchange and payments

2006 – 2007 W Hotel, The Whiskey Bar, Mexico City, Mexico Head Waitress Supervised of a team of 4 waitresses

Trained staff according to Gerber Bars standards

2005 (3months)

Groupe ELIOR, Paris Bercy, France Human Resources and Payroll Internship

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: Fluent Spanish: Fluent (4 years in Mexico) Technology Proficient in use of Microsoft Office (Word, Excel, PowerPoint, Outlook), Opera, Micros, Galaxy

INTERESTS

Sports: Member for 9 years of “Sangs-Mêlés” dance association

Hobbies: Contemporary literature, Cinema

69

Joanne TOURRE

Tel: + 33 (0)6 22 11 34 97 Date of birth : 22nd

June 1988


CAREER OBJECTIVE

To pursue a career in Audit

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in Hospitality Management (AACSB-EQUIS accredited) ( IMHI)

2006-2009 Lycée hôtelier JEAN DROUANT (Médéric), Paris, France Undergraduate Diploma in Hospitality, major Marketing and Accounting


April –Sept 2010

HOTEL MARRIOTT RIVE GAUCHE (4 star), Paris, FRANCE A 757 rooms, Business Chic Hotel

Cost Controller Controlled revenue and statistics through Micros, Opera and Sun.

Created, implemented and controlled procedures Analyzed breakfast, events and projects (brunch, night and day party) Audited department Computed and analyzed F&B ratio and inventories

April-August 2008

HOTEL PRINCE DE GALLES (4 star), Paris, FRANCE A 170 rooms Starwood-Hotel on the Champs Elysées

Rotating Financial Department’s Intern Controlled cash flows and credit card income (general cashier)

Controlled total income and statistics on Opera and Micros (income) Controlled clients’ invoicing and followed up on payments Handled supplier’s bills and prepared their payments (suppliers accounting)

April-August 2007

BELLE HAVEN YACHT CLUB, Greenwich, USA A Private Club with three F&B outlets: Bar, Casual and Fine Dinning

F&B Manager’s Assistant Planned banquets: weddings, concerts, dinners (from 30 to 250 guests)

Managed and trained a small team of waiters Assisted kitchen production for appetizers and desserts

August 2006

MEINSBUR (4 star), Bendesdorf, GERMANY A small independent hotel, with a gastronomic Restaurant Intern in Service, Housekeeping and Kitchen

July-August TERRE NEUVAS, Paimpol, FRANCE 2004 Seasonal restaurant on the Pier. Up to 120 covers per service.

Kitchen Clerk

LANGUAGES AND TECHNOLOGY Languages French: native, English: bilingual, German: professional Technology Microsoft 200- Opera-Micros-MC

INTERESTS

Association: Défi Plaquettes Hobbies: Modern Art, Travelling, Cooking Sport: Basket Ball, Cross country Activities at IMHI: Teaching Assistant-End-user, Member of the “Get Together” Welcoming team.

70

Agnès TROCARD

Tel: + 33 (0) 6.88.80.74.51 Date of birth: 22nd

December 1984


EDUCATION

2009 - 2011 ESSEC Business School (IMHI), Paris, France MBA in Hospitality Management (AACSB-EQUIS accredited) Concentration: General Manager, E-commerce and Entrepreneurship.

2005-2007 BTS Lycée de Gascogne, Talence, Bordeaux, France Undergraduate Diploma in Hospitality Management


6 months - 2010 HTI Consulting, Johannesburg, South Africa Consulting company focused on Africa and Middle-East

Junior consultant Advised on raise financing for a hotel in Mozambique.

Conducted two pre-market researches in South Africa and Benin. Participated in the company everyday tasks i.e. accounting, tax declaration

October 2008 – August 2009

Restaurant “Le Cinq”, (150 covers), Bordeaux, France Private Italian restaurant

Assistant restaurant manager Responsible for the food and wine service.

Implemented the wine list (calculated item selling prices, negotiated prices with suppliers, cellar organisation).

Responsible for cash receipts & cash handling.

October 2007 – October 2008

One year experience abroad in Australia

Restaurant “Vue De Monde”, (40 covers), Melbourne Captain Handled 15 covers service with a sommelier and a chef de rang.

Restaurant “Church St Enoteca”, (80 covers), Melbourne Floor Assistant Manager Assisted the manager with daily tasks - staff scheduling, controlled labour cost, inventory

control & stocks.

May – August 2006

Shangri-La, (5 star, 442 rooms), Wuhan, China Luxury Chinese hotel

Food and Beverage Management Trainee

Overview of the food and beverage section of the hotel Assisted the food and beverage manager in daily tasks Implemented HACCP sanitation standards and procedures Handled the service in the four restaurants of the hotel. Planned and trained team members with selling techniques & French service

May – August 2005

Golden Tulip, Paris, France 4 stars, 200 rooms

Rooms Division Management Trainee In charge of guest relations

Dealt with guests i.e. check ins/check outs, reservations, concierge services Responsible for all tasks on the checklist incl. making adjustments, creating reports. Cross-trained in housekeeping & reservations

LANGUAGES AND TECHNOLOGY Languages French: mother tongue, English: fluent, Spanish: basic knowledge Technology Word, Excel, VBA, Power Point

INTERESTS

Financial Accounting teacher’s assistant for Bob Kastner Vice president for the student council Sport: Handball, football. G i i h i i d F il b i i i l d i i d i 71

Paula VISCIANO_________________________

Tel: + 33 (6) 58 03 03 14 Date of birth: 28th April 1986


CAREER OBJECTIVE

Pursue a career in hospitality real estate management

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management - IMHI (AACSB-EQUIS accredited) Real estate, entrepreneurship, and general manager concentration

2006 -2007 Bachelor’s Degree in “Culinary engineering and Hospitality management “, with honours University of Aix-en-Provence, France

2004 - 2006 Higher diploma in management and marketing studies department, Polytechnic school of Aix-en-Provence, France


2009 – 2011 Park Hyatt Paris Vendôme 5 *, Hyatt Hotels, Paris Hotel Management Training, apprentice over 24 months

Food and Beverage department - Assisted the F&B manager in his daily operations - Designed menus (updated the room service menu) - Controlled food cost - Worked in different F&B departments (room service, restaurants, banquets, bar) - In charge of all restaurant bookings

Banqueting Sales department

- Participation in catering meetings - Handled guest enquiries - Priced and wrote proposals

ar

2008 – 2009 One Aldwych 5 *, Campbell Gray Hotels, London Front desk

- - Checked in/out - Handled new/existing booking and relevant queries - Ensured service at night audits - Upselling training

2007– 2008 Le Petit Nice Passédat 4 *, Relais & Châteaux, Marseille Assistant Housekeeping Manager - Responsible for 10 persons

- Welcomed and interacted with the VIP guests - Inspected and supervised the cleaning of apartments - Involved in the design of the rooms for special requests - Coordinated the restocking of amenities - Organised time-schedules

2007 FOUR SEASONS Hôtel George V 5 *, Paris Housekeeper

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Technology Word, Power Point, Access, Excel, Sphinx

Vega, Protel, Delphi, Respak and Micros

INTERESTS

Travel, reading, musical concerts, gastronomy

72

Gautier WEIGERT


August 1983


EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management (AACSB-EQUIS accredited, IMHI) Major in Real estate, General Management and Entrepreneurship

2004– 2007

2002 – 2004

Hospitality and Catering school from Paris “Jean Drouant” , Paris, France Undergraduate Diploma in Hospitality & Catering

University of PARIS X, Nanterre, France DEUG in History and Sociology


2009 – 2011 COMPASS Group France – Eurest, Châtillon, France Business and administration segment

Sector manager junior (customer relation assistant director), Apprenticeship 96 million turnover for the region

Assigned on special mission by the regional director Assist the sector manager in their duties Insure the control of the accounting of the restaurant portfolio In charge of the sector when the senior manager is not present

2008 – 2009 Hôtel restaurant « L’An 1600 » - Rochehaut, Belgium 4 months Sous chef de cuisine Assisted the chef to train and manage the team

Insured the monitoring of the foodstuff’s supplies and the food cost In charge of the kitchen when the chef was not present

2008– 2009 Hilton Hotel LAX Los Angeles airport – L.A. California USA 8 months Management training as front desk supervisor Managed team covering the front desk operations

Controlled check-in and check-out, reservations and billing Ensured communication with housekeeping and management Made sure the standards were kept

2007-2008 6 months

Hilton Hotel Arc de Triomphe – Paris, France Night auditor Managed the reception desk during the night shift Supervised the hotel night audit accounting procedures Handled guest concerns and requests to ensure customer satisfaction

2005-2007 6 months each

Hotel « Les Roches rouges » and « Casa Corsa », Piana, Corse, France Intern as chef de partie and sous chef Followed the chef’s instructions Responsible for different kitchen departments First experience as a sous chef

LANGUAGES AND TECHNOLOGY Languages French (mother tongue), English (fluent), German (read, written, spoken), Technology Microsoft Office 2007, Micros, Fidelio, Fidelio ON Q for Hilton, Picasa design

INTERESTS

Travelling, cooking, oenology, swimming, art and culture in general

73

Souffian ZAERAOUI


March 1985

E-mail address: [email protected] Nationality: French

EDUCATION

2009 - 2011 ESSEC Business School, Paris, France MBA in International Hospitality Management, IMHI (AACSB-EQUIS accredited) General Manager Concentration

2007 CFA UTEC, Marne-la-Vallée University, Emerainville, France Bachelor Degree in Hospitality and Tourism Management

2006 Lycée Saint Louis, Montargis, France Undergraduate Diploma in Hospitality Management


2009 – 2011 Pullman Paris Tour Eiffel, Accor – 4* hotel, 460 rooms Rooms Division Apprentice Welcomer: performed duties at front desk, cashier, concierge and reservations

Night Manager: established all procedures and policies for night shift Implemented the iPad for the welcomers and event managers

2007 – 2009 Novotel Cardiff Centre, Accor, United Kingdom – 4* hotel, 138 rooms Food & Beverage Services Manager (1 year) Responsible for restaurant, bar, room service and C&B. Annual turnover of £1,7 million

Managed a team of 1 assistant, 1 cost controller, 2 team leaders and 20 team members Forecasted F&B sales and costs to maximize revenue with high reactivity in order to achieve the

department’s objectives Established the departmental budget for 2009 Created and successfully launched a special lunch offer in the bar Implemented and controlled department standards Ranked top 3 on Medallia (quality survey Novotel and Mercure UK) Results: financial audit: 96%, hygiene audit: 92%, operating margin: 36%

Assistant Food & Beverage Manager (8 months) Responsible for restaurant, bar, room service and C&B. Annual turnover of £1,7 million

Managed a team of 2 team leaders and 20 team members Launched “Meeting@Novotel” concept for conferences

2006 – 2007 Marriott Paris Rive Gauche Hotel & Conference Centre – 4* hotel, 757 rooms Income auditor and cost controller apprentice Participated in stock management software implementation (Hotix Materials Control)

2006 La Brasserie Restaurant, Elior, Paris Orly Airport Captain (4 months)

2005 Sofitel Paris Forum Rive Gauche, Accor – 4* hotel, 782 rooms Credit accountant and cost controller trainee (4 months)

2004 Hotel de Crillon, Concorde Hotels & Resorts, Paris – 4* deluxe hotel, 147 rooms Waiter at “Les Ambassadeurs” restaurant trainee (2 months)

2004 Hotel La Mamounia, The Leading hotel of the World, Marrakech, Morocco – 5* hotel, 207 rooms Trainee in the kitchen and pastry (2 months)

LANGUAGES AND TECHNOLOGY Languages French: mother tongue English: fluent Arabic: fluent Spanish: intermediate Technology Proficient use of Word, Excel, Power Point, Photoshop and Internet. Fidelio V7, Hotix and Rejane

Notions of Flash, Opera, Betisoft, PI System, Micros and MC

INTERESTS

A passion for gastronomy, luxury products and refinement Travels: Morocco, France, Spain, Germany, Netherlands, Belgium, United Kingdom, USA

74

MBA in Hospitality Management(IMHI)

CV Book 2011

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ESSEC Executive Education CNIT BP 230

92053 Paris-La DéfenseFrance

Tél. +33 (0)1 46 92 49 00Fax +33 (0)1 46 92 49 90

http://formation.essec.fr

ESSEC Business SchoolAvenue Bernard-Hirsch

BP 50105 95021 Cergy-Pontoise Cedex

France

Tél. +33 (0)1 34 43 30 00Fax +33 (0)1 34 43 30 01

www.essec.fr

ESSEC Business SchoolSingapore Campus100 Victoria Street

National Library Building # 13-02 Singapore 188064

[email protected]él. +65 6884 9780Fax +65 6884 9781

www.essec.edu

InformationGeneviève Danten

Tel. +33 (0)1 34 43 31 72Fax +33(0)1 34 43 17 01

[email protected]

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