maximizing returns from shared...
TRANSCRIPT
Maximizing Returns from Shared Services
Overview
Business leaders globally are constantly facing operational and strategic challenges of improving their service levels, lowering their operational costs, increasing business effectiveness , and maximizing returns. In the current economic landscape these challenges are continuously intensifying.
Shared Services enable global organizations to continually address their unique needs related to Transaction
Processing, IT Infrastructure, and Human Resources Management, and successfully manage, grow, and improve their businesses. Shared Services, whether in-sourcing or outsourcing are a key contributor to driving efficiencies and tackling market pressures. The approach enables companies to eliminate non value-added activities, automate essential processes, and reap the benefits of standardization, economies of scale, and skill.
Global organizations with existing Shared Services or in plan to implement one are looking for ever-widening range of options for improving their bottom-line efficiency and promoting top-line innovation.
Newgen's deep domain expertise and proven solutions have enabled leading organizations to build high performing, agile, scalable, service-oriented, and Global Shared Services Centers.
Challenges
Centralization of Operations
Change & Transition
Management Compliance
Multiple Disparate Systems
Process Standardization
Real-time Monitoring
Moving Up the Value Chain
Scaling Processes and Operations
Solution Highlights
Single, unified, and agile platform for end-to-end process automation
Distributed initiation – centralized processing
Performance & service
management framework
Human resource and talent management
Economies of scope
Process standardization &
Simplification
Extending operations to multiple Lines of Business (LOBs)
Real-time monitoring and process improvement
Key FeaturesBPM-based Automation Drag & Drop Functionality Inbuilt Form Designer
Faster process designing
Easily scalable to cover multiple process and LOBs
Continuous process improvement
Migrate to enhanced process levels
Multiple “Best Practice” templates
User-friendly design interface
Drag & drop functionality for process modeling
Process versioning
Process validation
Process documentation
Simplified user interfaces for user efficiency
Rich drag & drop form building
tools
Integration with multiple
databases on clicks
Event-driven data fetching
Auto escalations as per defined
TATs / SLAs
Auto email alerts
Configurable reminders &
escalations
Configurable mobile alerts
Real-time monitoring dashboards
Meet country-specific compliances
Automated Alerts & Escalations
Advanced Exception Management
Easily configurable to-do list for ensuring compliances
Mandatory and non-mandatory compliances
Trigger alerts and events based on compliances
Mark
Pick-List
Trigger
Monitor & Control Business Processes
User and activity monitoring
Resource optimization
Monitor & Track Performance Indicator Metrics
TAT, KPI’s, SLA’s
Remove bottlenecks
20% exceptions account for 80% process inefficiencies
Newgen’s advanced exception management reduces duplication of work
Role-based exception rights
Raise Exception
Clear Exception
View Exception
Auto rule-based work allocation Efficient user interfaces
Distributed Capture
Auto rule-based work allocation
Auto load balancing
Auto escalations as per defined TAT / SLA
Ad-hoc & temporary assignment
Multi-channel regional or distributed document capture
Production scanning engines
Mobile initiation engines
Simplified user interfaces for faster transaction processing
Single window Ímage-assisted’ view, for faster processing
33% more efficient than traditional interfaces
Elimination of duplicate data entry
Institutive, user friendly view
SSC Successes
SSC Processes Processing Location(s) Regions Supported Integrations Users
Global FMCG AP, AR, GL, FB India, Egypt, China, Indonesia 23 Countries: India, Srilanka,
Malaysia, Singapore,
Australia, NZ, Arabia, South
Africa, NE Asia, Indonesia
SAP, BPCS, MFGPro 1500+
Fortune 500
Electronic
Games Company
AP, AR,Collections,
Deductions
India USA, Canada, Asia & Europe
operations
Oracle Aps 100+
India’s Largest
Retail Chain
AP & AR India India SAP 300+
Global Pharma-
ceutical Company,
Fortune 500
AP, AR, GL Mexico, KL, South Africa,
India
Global-US, Japan, China,
Taiwan, HongKong etc.
NA 500+
Fortune 300
Industrial Gas
Supplier
P2P, O2C, R2R China, UK Europe, China, Korea,
Thailand, India
JD Edwards
–OneWorld
80+
World’s leading
pharmaceutical
company
AP, T&E China China, Taiwan, Japan SAP 50+
Global ‘Construction
& Mining’ Equipment
manufacturer
AP & AR China 6 Countries in APAC SAP 30+
SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT
About Newgen
• Leading Global Provider of Business Process Management (BPM), Enterprise Content Management (ECM)
& Customer Communication Management (CCM)
• 1000 installations across 50 countries
• Solutions for Banking, Insurance, Healthcare, BPO/SSCs, Telecom and Government
• Credited with some of the world's largest implementations
• Innovative culture, consistent R&D investments, 40 patents
• Employee strength 1300+
• Certified for ISO 9001:2008, ISO 27001:2005 and CMMI Level3
Copyright© 2013 Newgen Software Technologies Limited. All rights reserved
Clients
LABORATORIES LIMITED
OFFICES
India
Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg,
Qutab Institutional Area,
New Delhi - 110 067 INDIA
Tel: +91-11-4077 0100,
+91-11-2696 3571, 2696 4733
Fax: +91-11-2685 6936
Email: [email protected]
For Sales Query: +91 11 40773769
Europe, Middle East & Africas
Newgen Software Technologies Ltd.
Off No: 314, Building No: 3
P O Box. 500297,
Dubai Internet City, Dubai, UAE
Tel: +971 44541365
Fax: +971 44541364
Email: [email protected]
For Sales Query: +44 (0) 2036 514805
+973-1-619-8002
Americas
Newgen Software Inc.
1364 Beverly Road, Suite 300
McLean, VA 22101
Tel: +1-703-749-2855
Tel: +1-703-439-0703
Email: [email protected]
For Sales Query: +1 (202) 800 7783
Asia Pacific
Newgen Software Pte Ltd.
30, Raffles Place # 17-38
Chevron house, Singapore 048622
Tel: +65 6221 8432
Fax: +65 6221 6923
Email: [email protected]
For Sales Query: +65 3157 6189