Matthew D. Montgomery6807 Shawnee Rd, Richmond, VA 23225

Cell: (804) 840-1977 Home: (804) 270-0108mdmontgomery77@gmail.com

https://www.linkedin.com/in/mattdmontgomery

SummaryEight years of experience offering outstanding and prompt customer service to a diverse pool of clients, with many additional years of experience in a variety of other settings as well.

Highlights Life-long proficiency with computers Savvy in most common office software Strong critical thinking skills Excellence at conflict resolution Exceedingly quick to learn Dedication to Customer Service &

Support Superb written & spoken communication Intermediate level Spanish proficiency

Work ExperienceHello, Inc. July 2008 to August 2015Supervisor of Call Center Operations

Completed daily breaksheets for all operators under my supervision on a weekly basis Received transfer calls for a variety of reasons, most often difficult and/or upset callers Helped work to keep our clients’ “On Call” information up-to-date and accurate Continued taking inbound calls at peak times to assure prompt answer times and service level

Hello, Inc. November 2007 to July 2008Call Center Operator (Telephone Answering Service)

Received inbound calls on behalf of a large and disparate field of company clients Was quickly tracked for additional training (including calls from urgent care medical facilities) Focused on excellent customer service, while exercising call control to keep hold times low

Various Part-Time Work While Obtaining My Education

Have worked in a variety of retail, food service, office, and other settings Throughout all of my work experience, overall focus was excellence in customer service

EducationVirginia Commonwealth University Graduated December 2007Bachelor of Arts in History (Minor in Religious Studies)

J. Sargeant Reynolds Community College Graduated December 2006Associate of Arts in History