matt jones director of customer operations forviva for future living - integrating health and...
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Matt JonesDirector of Customer OperationsForViva
For Future Living - integrating health and housing
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Background
• 13 years of Labour / audit commission & TSA
• Coalition May 2010
• Welfare Reform
• Reduced Public Services
• Light touch regulation
• Sector under radar for 5 years
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May 2015
• Conservative majority
• Pledge to build 1 million new homes
• Summer Budget
• RTB / Home Ownership drive
• 1% rent cut
• Further Welfare Reforms
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Sector under attack, as are our customers
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Our response
• Adapt / diversify or wither
• Some orgs will retrench
• Smarter / more focused
• Efficient / core service focus
• Significant savings needed (1%)
• Need to demonstrate our worth
• RTB2 discretionary deal
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Opportunities
• Preventative health
• Integration of Housing / Health & Social Care
• Redefine relationship with government
• Be part of the solution
• Digitalisation & efficiency
• Assistive Technology
• DevoManc / Northern Powerhouse
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Customer implications – no controversy
• Less money
• Unskilled & low paid work
• Poorer health
• Lower educational attainment
• More vulnerable
• Loss of services
• Unworthy poor
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Staff implications
• More access to lives / properties
• More resilient
• Wider range of issues
• Different skills set
• Fulfilling multiple roles
• Business decisions around to “what extent?”
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In practice at ForViva
• Safeguarding focus
• Specialist mental health training
• Dementia awareness
• Handling difficult conversations
• Suicide threats
• Poverty and neglect
• New build extra care
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Workforce reconfigurations
• Retraining / defining job roles
• Recruiting outside of the sector / Commercial skills
• Partnership and collaboration
• Clarity on roles and expectations
• Cannot be all things to all people
• Last agency standing
• Opportunity to review following 1% rent cut
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forviva.co.uk