matt anderson managing the new enterprise · matt anderson director, service management office...
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Matt Anderson
Director, Service Management Office
Managing the New Enterprise
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BRNDEXP 2.1 0714 © 2014 Cerner Corporation. All rights reserved.
This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
1
Kirk v Picard
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BRNDEXP 2.1 0714 © 2014 Cerner Corporation. All rights reserved.
This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
2
New Kirk v Old Kirk
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BRNDEXP 2.1 0714 © 2014 Cerner Corporation. All rights reserved.
This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
3
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4BRNDEXP 2.1 0714 © 2014 Cerner Corporation. All rights reserved.
This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
The future is already here –its just not very evenly distributed
William Gibson
Quoted by Steve Denning in “A Leader’s Guide to Radical Management –
Reinventing the Workplace for the 21st Century”
Sci-Fi Author
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BRNDEXP 2.1 0714 © 2014 Cerner Corporation. All rights reserved.
This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
5
Steve Denning Learning Consortium
• Group of Global businesses sharing best practices in business agility• Cerner• Microsoft• Riot Games• BMW Group• Ericsson• Barclays Bank• Spotify• CH Robinson• Menlo Innovations• Steve Denning – Author and Contributing Editor to Forbes Magazine
• Site visits• May – Microsoft and Riot Games• June – BMW Group, Ericsson, Barclays Bank• July – Spotify, CH Robinson, Cerner
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BRNDEXP 2.1 0714 © 2014 Cerner Corporation. All rights reserved.
This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
6
Key Observations for Business Agility
• Culture is the Key
• Leadership Sets the Pace
• Client Connectivity is Essential
• Complete System Delivery
• Pick Your Hat
• Accurate Weather Prediction System
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7BRNDEXP 2.1 0714 © 2014 Cerner Corporation. All rights reserved.
This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
When push comes to shove, culture eats strategy for lunch
No company can sustain high productivity without culture
change
Jack Welch
Named “Manager of the Century” in 1999 by Forbes Magazine
Former CEO, GE
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This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
8
Culture is the Key
• Being Agile, not just doing Agile• Beware of the Cargo Cult
• You can’t buy Agile
• Structure follows Strategy• Prevent Conway’s Law
• One size does not fit all
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9BRNDEXP 2.1 0714 © 2014 Cerner Corporation. All rights reserved.
This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
Failure is an option here.
If things are not failing, you are not innovating enough.
Elon Musk
Tesla, PayPal, SpaceX, Solar City, …
CEO
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This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
10
Leadership Sets the Pace
• Leaders’ behavior is the chief impediment or driver to business agility
• Leader and Executive Training
• C-Suite dictates the ceiling
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This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
Quality in a service or product is not what you put into it.
It is what the client gets out of it
Peter Drucker“The Founder of Modern Management”
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This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
12
Client Connectivity is Essential
• Know the true client• Internal
• External
• Teams must have direct accountability to the end client
• Focus on Users• Usability Labs
• Interaction Design
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This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
94% of problems in business are systems driven and only 6% are
people driven.
W. Edwards Deming
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This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
14
Enable the System
• Systems Thinking
• DevOps and Continuous Delivery
• Enablement teams to drive flow• Drive standards and tooling
• Distribute execution and ownership• Adhere to standards
• Shared code/process ownership
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This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
A team is not a bunch of people with job titles, but a congregation
of individuals, each of whom has a role that is understood by the
other members.
Meredith Belbin
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This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
16
Pick Your Hat
• Responsibility and Accountability via Hats• Allow for “snowflakes”
• Self-organizing teams
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Weather forecast for tonight: Dark.
Continued dark overnight, with widely scattered light by morning.
George CarlinStand-up Comedian
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This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner
18
Accurate Weather Prediction System
• Now, Next and Beyond• 3 Horizon Planning
• See potential disruption before it happens
• The bigger the company, the greater the potential to be disrupted• History brings false security
• Arrogance blinds
• Bureaucracy slows
• Innovation Labs• Venture Capital approach
• Lean Startup model