mastering service in the service of others
DESCRIPTION
Are you in a client service business? Do you make products for others? Do you want to start an initiative bigger than yourself but don't know where to start? In the world of business, as individuals and teams, we are called to serve others regardless of whether our "offering" is digital, physical, a product, or a service. Leaning on the wisdom of visionaries, prophets, and thinkers, what can you learn to develop your self or your team to be of better service to others? Rahul Singh, CEO and Partner at the Anant corporation, has built three different internet related businesses and shares his experience as he went from being a "strategic" and "entrepreneurial" person to a "purpose driven" executive and how it has translated to monumental growth and improvements in his firm. He will cover ideas from his experience and from learning from others like as Google, Lean Startup Methodology, the Toyota Way, Kaizen, Zen, GTD, and more. Rahul Singh has spent the last 15 years working on Internet companies. At the age of 16, he started his first company in his parents basement to service 3000 hosting customers while going to High School. After designing, building, and migrating everything to a datacenter, he decided to try consulting. He helped his clients solve difficult problems related to creating highly scalable internet applications in organizations large and small such as MCI, ATT, Merrill Lynch, American Legacy Foundation. After a year learning the meaning of service in the restaurant industry, he took off from entrepreneurship to finish his education at Georgetown and worked at various consulting firms to service clients such as USPS, Miller Brewery and later with non-profits such as Feeding America, AICPA, AFT and ACLU.TRANSCRIPT
Anant Corporation
Anant CorporationLeadership & ManagementMastering Service in the Service of Others
Anant Corporation
Agenda• Orientation – Disciplined Thought
Know why you are (Purpose), what you are doing (Mission) and the value of time in the context of your direction.
• Decision – Areas of ResponsibilityDecide on where to invest time in the areas that have the greatest returns for self improvement and organizational growth and development.
• Action – Disciplined ActionAct with faith on a daily basis with a focus on your priorities and by being prioritized on your focus. Continuously and humbly improve for others.
Anant Corporation
Agenda
Mastery
Decide
Responsibility
Orient
Thought
Act
Action
Service
Anant Corporation
Orientation – Disciplined Thought
• PurposeDiscover and find a purpose greater than your self to become purpose oriented.
• MissionDetermine the best long term mission that serves and helps others.
• TimeUnderstand the constraints and vastness of time.
Anant Corporation
Orientation – Disciplined Thought
Team
Many
You
One
Humanity
All
Orient
Mission
What
Purpose
Why
Time
When
Anant Corporation
Decision – Areas of Responsibility
• PersonalDetermine your personal areas of responsibility to assess your current and future, more balanced self.
• Professional (Enterprise)Determine your work responsibilities based on your strengths.
• MasterySeek mastery in a place that overlaps personal and professional development.
Anant Corporation
Decision – Areas of Responsibility
Finance & Accounting
Operations & Infrastructure
Products & Services
Sales & Marketing
Leadership & Management
Research & Development
Mastery
Enterprise
Personal
Money & Personal Finance
Career Management
Personal Development & Mastery
Health, Energy, and Fitness
Time & LifeManagement
Relationships & Spirituality
Leadership Organization Communication
Team Building EmpowermentEntrepreneurshi
p
Anant Corporation
Action – Disciplined Action
• FocusChoose a singular purpose, a singular mission, and take it on faith.
• PrioritizeWork on the most important priorities around your focus.
• ImproveStop trying to be perfect and become great through iterative and humble improvement.
Anant Corporation
Action – Disciplined Action
Focus
Priority
Improve
Priority
Improve
Priority
Improve
Anant Corporation
Acceptance
• Accepting ‘Focus’ At some point, you must accept a focus on faith, reason, and science.
• Accepting ‘Priorities’ At some point, you must accept responsibility and make difficult decisions.
• Accepting ‘Improvement’At some point, you must accept where you are and where you need to go. “
• “No one can serve two masters.” – Matthew 6:24
• “If everything was important, then nothing is important.”- Four Obsessions of an Extraordinary Executive
• “A journey of a thousand miles starts with one step.”- The Tao Te Ching
Anant Corporation
Action – Disciplined Action
Vision – Purpose - Mission
Goals
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SS
Obj
SS
Goals
Obj
SS
Obj
SS
Goals
Obj
SS
Obj
SS
Goals
Obj
SS
Obj
SS
Goals
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SS
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SS
Goals
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SS
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FocusPriority
Improvement
OrganizationTeam
Member
DailyWeeklyMonthly
…
Anant Corporation
Focus – One Thing• Anant
To maximize our potential to our clients, we need to focus on ourselves. What is the one thing we can be doing this year, this month, this week to be better?
• Client To maximize the potential of our clients, we need to focus on how we can best serve them so that they can serve their customers. What’s the one thing we can do for our clients so that they are better?
• MasteryTo maximize your potential to Anant or the Client, you need to focus on how you can improve yourself. What’s the one thing you can learn or be better at so that you can help your team mates?
Anant Corporation
Priority – First Thing• Importance
Every time we decide to focus on the One Thing for Anant, the Client, or ourselves, we need to work on the Most Important Thing related to completing our objective. It is what needs to be done before everything else. That is why a Priority is a priority. It is the most important thing.
• UrgencyUrgent items can be distracting. Should they take precedence over the Most Important Thing? You have to decide if it could potentially derail the company, the client, or yourself and take the right action. Not all urgent items are important.
• SmartOur priorities set direction on what we are doing. We should set priorities that are smart and realistic so that we can move forward. Taking on something that is too big for a certain time frame will not help anyone because you’ll be too busy and not helping others.
Anant Corporation
Improve – Next Thing• Practical
Every time we decide to focus on the One Thing for Anant, the Client, or ourselves, we need to work on the Most Important Task related to completing our objective. It is what needs to be done before everything else. That is why a Priority is a priority. It is the most important thing.
• IncrementalUrgent items can be distracting. Should they take precedence over the Most Important thing? You have to decide if it could potentially derail the company, the client, or yourself and take the right action. Not all urgent items are important.
• SmartOur priorities set direction on what we are doing. We should set priorities that are smart and realistic so that we can move forward. Taking on something that is too big for a certain time frame will not help anyone because you’ll be too busy and not helping others.
Anant Corporation
Improve – Next Thing• Practical
What is the next practical thing that can be done? What is the next thing that can be done?
• IncrementalIf the next practical thing is big, how can we break it down and move it forward on an incremental basis?
• SmartWhat is the next smart thing that can be done? Is it going to help us move forward quicker, faster, cheaper? Is it a force multiplier?
Anant Corporation
Resources to inspire ..
Companies• Onward (Starbucks)• Brick by Brick (Lego) • The Idea Factory (Bell
Labs)• I’m Feeling Lucky
(Google)• Culture of Success
(Goldman Sachs)
People• John Adams• Abraham Lincoln• Winston Churchill• Thomas Edison• Steve Jobs• Bill Gates• Bill Drayton
Anant Corporation
Educate and Empower
Knowledge• Good to Great• Focus (Marketing)• Focus • The ONE Thing• Zen to Done• Differentiate or Die• Making Ideas Happen• Managing your Day to
Day
More Knowledge• First Things First• Google “Kanban”• Google “Kaizen”• Google “Agile”• Lean Startup Method• Toyota Way• Four Steps to the
Epiphany
Anant Corporation
Giving Tuesday• Give to Georgetown• Invest in the Future of
Georgetown University• The Return on Investment
are Future Hoyas
Anant Corporation
Feedback : Kaizen
What …• Worked?• Didn’t Work?• Could be
Improved?
What should I ..• Start doing?• Stop doing?• Continue
doing?
Anant Corporation
Contact
Rahul Singh• Click on the Icons Below
Anant• Web: http://anant.us• Email: [email protected]• Phone: 1855ANANTCO• 1010 Wisconsin Ave. NW,
Suite 250Washington, D.C. 20007