mass hiway - quick guide to using webmail december 11, 2014
DESCRIPTION
Meet the speakers Massachusetts eHealth Institute 3 Sean Kennedy, MPH, MS, PMP Director, Health Information Exchange Massachusetts eHealth Institute at the Massachusetts Technology Collaborative Murali Athuluri Senior Consultant Massachusetts eHealth Collaborative Ryan Thomas Lead Service Manager Mass HIway Operations TeamTRANSCRIPT
Mass HIway - Quick Guide to Using Webmail
December 11, 2014
2 Massachusetts eHealth Institute
MeHI is the designated stateagency for: Coordinating health care
innovation, technology and competitiveness
Accelerating the adoption of health information technologies
Promoting health IT to improve the safety, quality and efficiency of health care in Massachusetts
Advancing the dissemination of electronic health records systems in all health care provider settings
MeHI is a division of the Massachusetts Technology Collaborative, a public economic development agency
Massachusetts eHealth Institute
• Tech Hub Collaborative• Big Data Consortium• Advanced Manufacturing
Collaborative• Innovation Index
• Mass Broadband 123• MassVetsAdvisor
• Health IT Adoption & Use• Connected Communities• eHealth Services & Support• eHealth Innovation• eHealth Learning Center
Meet the speakers
Massachusetts eHealth Institute3
Sean Kennedy, MPH, MS, PMPDirector, Health Information ExchangeMassachusetts eHealth Institute at the Massachusetts Technology Collaborative
Murali AthuluriSenior ConsultantMassachusetts eHealth Collaborative
Ryan ThomasLead Service ManagerMass HIway Operations Team
Presentation Goals
Todays presentation goals are:• Provide Massachusetts healthcare providers with information
to help them access and use Webmail:• What is the purpose of Webmail?• How do we use webmail?• How do we access provider DIRECT addresses?• How do we search for a webmail address?
• Review frequently asked questions (FAQs)
What is Mass HIway?
Mass HIway: Secure, statewide health information exchange (HIE) network operated by the Massachusetts Executive Office of Health and Human Services and guided by the Health Information Technology Council and its multi-stakeholder advisory groups.
Mass HIway Goals: To facilitate information sharing and communication among healthcare organizations to: • Improve care quality and safety at patient transitions of care• Reduce costs and duplication• Improve patient outcomes and satisfaction
Mass HIway Progress Report
Mass HIway Progress to date:
300+ participant organizations. See full participant list at: www.masshiway.net
50+ Organizations actively exchanging data –growing at regular intervals
~5 Million transactions exchanged since the “Golden Spike” in October 2012
Currently at a run rate of approx. 500,000 transactions per month
7
13 Month HIway Transaction Activity
HIway Transaction Activity
* Note: Includes all transactions over Mass HIway, both production and provider test
655,378 Transactions * exchanged during November 5,202,011 Total Transactions * (inception to date)
Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov2013 2013 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014 2014
-
100,000
200,000
300,000
400,000
500,000
600,000
700,000
Mass HIway Connection Options
Provider directory
Certificate repository
DIRECT gateway
Web portal mailbox
HIE ServicesUser types 4 Methods Of Accessing HIE Services
EHR connects directly
Webmail
Physician practice
Hospital
Long-term careOther providersPublic healthHealth plans
EHR connects through LAND Appliance
8
HISP Connectivity
Webmail – Pros & Cons
Pros
► Simple to use, shorter onboarding cycle times, no dependency on EHR vendors, No third party integrations necessary
► No hardware or software installs at the participant site; no IT staff required
► Non-technical interface for users; access through web browser
Cons
► Users manually check for received messages on an e-mail system that is not integrated with their EHR
► Configuring automatic uploads of clinical information requires expert resources
Recommended for… Participants who would like to send or receive clinical and patient information such as Transfer of Care securely on an ad-hoc basis and without a need to regularly send large volumes of data
Webmail is a browser based secure email service for exchanging administrative transactions among various participants of MA HIway.
Webmail - Login
URL: https://www.masshiway.hhs.state.ma.us/concerto/Login.htm
Webmail - Inbox
Webmail - Send Mail
Webmail – Other Options
Viewing Provider DIRECT address
Accessing the Provider Directory: Webmail Auto-complete Look Up
Start typing in the “To” field. List of the top ten matches are displayed.
Searching for Provider DIRECT address
Accessing the Provider Directory: Webmail Advanced Search
Accessed through Webmail interface and allows search by first/last name, etc.
Getting data into the Provider Directory
Mass HIway provides:
Domain name e.g., direct.ssh.masshiway.net
Participant providesOrganization informationOrganizational, Department, and/or individual level addresses e.g.,
[email protected]@direct.ssh.masshiway.netEmergency@[email protected]
Minimal data set to help others find Participant addressesAlternative contact for verification (e.g., Phone #)
Fill out provider and organizational forms
Determine desired domain name
Determine structure of the webmail box (how many separate inboxes and how many users will have log in credentials?)
Once that information is gathered, participant is on boarded onto the webmail platform
Service manger will distribute log in credentials for the webmail box
Service manager will instruct participant to send a loopback test message to ensure proper connectivity to the MA HIway
After test is complete, participant is live in production on the MA HIway
Webmail – Process/Timeline
17
Discovery On Boarding Testing Go LiveWeek 1 – 2 Week 3 Week 3 Week 3
Forms/Domain Onboard to webmail Loopback test Go-live
Rate Card
18
FAQs:
Can I access webmail from anywhere?
Yes. Webmail is accessible using the secured URL as long as there is a internet access.
Is there a web browser limitation?
Webmail is accessible through Firefox, Safari and Internet Explorer.
How do I set up a shared webmail mailbox when adding users?
If you are using one mailbox for multiple users, you may specify this in the Provider Directory Provider Upload File under “Shared Mailbox Address”. This option is only available to webmail providers.
Other Questions?
Please submit through the question function on the webinarParticipants can also contact their Access Administrators
Account Manager Email PhoneMurali Athuluri [email protected] 781-296-3857
Jim Bush [email protected] 339-222-6124
Len Levine [email protected] 339-223-3498
The Massachusetts Health Information Highway1.855.MAHIWAY (1.855.624.4929) Option 1
[email protected] www.masshiway.net
Discussion & Questions
Massachusetts eHealth Institute21
Sean Kennedy, MPH, MS, PMPHealth Information Exchange DirectorMassachusetts eHealth Institute at the Massachusetts Technology Collaborative
Murali AthuluriSenior ConsultantMassachusetts eHealth Collaborative
Ryan ThomasLead Service ManagerMass HIway Operations Team
@MassEHealth
www.mehi.masstech.org