martina göhring 16.10.2014 | hanau seite 1 · community manager training (c/btc) - specialist...
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Martina Göhring16.10.2014 | HanauSeite 1
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G40/PJ-E2.0 | 09.2014 | © Robert Bosch GmbH 2014. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Internal Community Management @ Bosch
Katharina Perschke, G40/PJ-E2.0
Berufsbild:Interner Community Manager @ Bosch
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Martina Göhring16.10.2014 | HanauSeite 3
Die Vortragenden
Dr. Martina GöhringMobil: +49 (0) 160 15 555 13Skype: [email protected]
centrestage GmbHBergstraße 8173733 EsslingenTel: +49 (0) 711 3105 9704Fax: +49 (0) 711 3105 9705www.centrestage.de
Katharina Perschke, G40/PJ-E2.0Robert Bosch GmbH, Stuttgart
Lead Internal Community Management
Twitter: Katha_Pe (https://twitter.com/Katha_Pe)
Google+: https://plus.google.com/u/0/+KatharinaPerschke
Facebook: https://www.facebook.com/katharina.perschke
Linked-In: https://www.de.linkedin.com/pub/katharina-perschke/52/765/6a4
E-Mail: [email protected]
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Martina Göhring16.10.2014 | HanauSeite 4
Digital Workplace Model und Communitys
http://de.slideshare.net/NetJMC/digital-workplace-in-the-connected-organization-enterprise-20?ref=http://enterprise20blog.com/2014/02/13/jane-mcconnell-digital-workplace-driven-idea-support-customer-facing-process/7
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Martina Göhring16.10.2014 | HanauSeite 5
Digital Workplace Model und Communitys
http://de.slideshare.net/NetJMC/digital-workplace-in-the-connected-organization-enterprise-20?ref=http://enterprise20blog.com/2014/02/13/jane-mcconnell-digital-workplace-driven-idea-support-customer-facing-process/7
Arbeits-organisation
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Martina Göhring16.10.2014 | HanauSeite 6
Das vernetzte Unternehmen
“Podular design is a concept that focuses on modularizing work: making units more independent, adaptive, linkable, and swappable” (Steve Boyd):
• Selbstorganisation und dezentrale Teams
• Immer weniger Routine, „ExceptionHandling“ wird die Regel
• Dynamische Projektstrukturen, wechselnde Rollen und Mitglieder
• Mitarbeiter agieren wie Freelancer• Transparenz, Vernetzung und
Kollaboration• Veränderte Rolle von Lernen und
ArbeitenQuelle: http://dachisgroup.com/2011/11/a-business-within-the-business/
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Martina Göhring16.10.2014 | HanauSeite 7
Organisationsmodelle
Prozessorganisation Pods
Hierarchie Projekt-organisation
Innovation
Performance
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Das „Schieberegler Modell“
Internal Community Management @ Bosch
G40/PJ-E2.0 | 09.2014 | © Robert Bosch GmbH 2014. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Quelle: Bosch, EFQM Good Practice Competition 2013 https://sites.google.com/site/efqmgpc2013/home/the-applicants/robert-bosch
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G40/PJ-E2.0 | 09.2014 | © Robert Bosch GmbH 2014. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Internal Community Management @ Bosch
Work 2.0: Using Communities
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Martina Göhring16.10.2014 | HanauSeite 10
Digital Workplace Model und Communitys
http://de.slideshare.net/NetJMC/digital-workplace-in-the-connected-organization-enterprise-20?ref=http://enterprise20blog.com/2014/02/13/jane-mcconnell-digital-workplace-driven-idea-support-customer-facing-process/7
Prozesse
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Martina Göhring16.10.2014 | HanauSeite 11
Prozesse verändern! Prozesse neu definieren!
Pro
zess
tran
spar
enz
Kommunikation
Teambildung
Problemlösung
Koo
rdin
atio
n
Angebot & ServicesAustausch
Managementprozesse
EntwicklungEntscheidungsprozesse
Zusammenarbeit
schlanker
Die
ric
htig
en D
inge
tun!
Die Dinge anders tun!
http://www.centrestage.de/2014/02/10/community-management-qualifiziert-zertifiziert-los-gehts/
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G40/PJ-E2.0 | 09.2014 | © Robert Bosch GmbH 2014. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Internal Community Management @ Bosch
Social Business Processes…
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G40/PJ-E2.0 | 09.2014 | © Robert Bosch GmbH 2014. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Internal Community Management @ Bosch
Organize a meeting
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Internal | DS/MFC-Pe | 08.2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Customer Localization Request (CLR)
Diesel Systems
Success StoryProcess
optimisation of DS manufacturing coordination
4 weeks
6 dayswith
9 different stakeholders
24 included participants
Main benefits:
� Speeded up answer to thecustomer – key note speedand reliability
� Transparency within theprocess with sustainableknowledge storage
� Process description andoperative process available in one community
Motivation to use Bosch Connect: Speed, Awareness & Transparency
1st process running on Bosch Connect
0 E-Mails
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Martina Göhring16.10.2014 | HanauSeite 15
Digital Workplace Model und Communitys
http://de.slideshare.net/NetJMC/digital-workplace-in-the-connected-organization-enterprise-20?ref=http://enterprise20blog.com/2014/02/13/jane-mcconnell-digital-workplace-driven-idea-support-customer-facing-process/7
HR
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Martina Göhring16.10.2014 | HanauSeite 16
Akteure bei der Einführung von Social Business
http://www.centrestage.de/2013/07/26/wer-ist-in-den-unternehmen-fuer-enterprise-2-0-und-social-business-verantwortlich/
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G40/PJ-E2.0 | 09.2014 | © Robert Bosch GmbH 2014. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Internal Community Management @ Bosch
Internal Community Management
Junior Community Manager (Yellow Belt *)• Moderates a community and supports a green belt community manager• Focus on technical skills as well as on creation of content• Is in regular contact with the community members and supports them with their work in
the community
Senior Community Manager (Green Belt*)• Management of communities• Focus on set-up, maintenance, and development of a community for a specific
purpose• Has the necessary technical , soft, and consultant skills for implementation of
business processes in communities
Advanced Community Manager (Black Belt*)• Acts as a start-up in the company (Entrepreneur)• Idea generator for new communities, new applications, functional and cross-
sectoral communities• Independently responsible for set-up, maintenance, and development of
strategically important and complex communities (analog to A & B Projects)
* designations for Community Managers are working titles
Job
desc
riptio
n C
omm
unity
M
anag
er
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Martina Göhring16.10.2014 | HanauSeite 18
Digital Workplace Model und Communitys
http://de.slideshare.net/NetJMC/digital-workplace-in-the-connected-organization-enterprise-20?ref=http://enterprise20blog.com/2014/02/13/jane-mcconnell-digital-workplace-driven-idea-support-customer-facing-process/7
Kompetenz
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Martina Göhring16.10.2014 | HanauSeite 19
Berufsbild für Community Manager
http://www.bvcm.org/2014/03/corporate-community-management-bvcm-und-bosch-stellen-entwurf-des-neuen-berufsbilds-vor/
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G40/PJ-E2.0 | 09.2014 | © Robert Bosch GmbH 2014. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Internal Community Management @ Bosch
Competences of a Community ManagerExpertise regarding methods / processes / tools / p roducts� Profound knowledge of own organization, hierarchy and internal processes� Community Manager training (C/BTC) - Specialist� Advanced tool experience and knowledge in adoption of Social Business processes� Profound understanding of objectives, benefits, content, and usage of E2.0 tools, functions,
and mechanisms� Recognizes and transfers beneficial applications
Leadership skills and social competence� Initiative and strong commitment regarding social media and Enterprise 2.0� Practice role model function with respect to the Social Business principles� Team player and proactive member in social networks on Bosch Connect� Conflict resolution skills� Social competency and virtual moderation knowledge� Leadership 2.0 skills
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G40/PJ-E2.0 | 09.2014 | © Robert Bosch GmbH 2014. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Internal Community Management @ Bosch
The Community Lifecycle on Bosch Connect
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Martina Göhring16.10.2014 | HanauSeite 22
Kompetenzen für den Community Lifecycle
Fachlich-MethodischKommunikativ-Sozial
http://www.centrestage.de/community-management-professional
Diplomatisch-Psychologisch
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Martina Göhring16.10.2014 | HanauSeite 23
Digital Workplace Model und Communitys
http://de.slideshare.net/NetJMC/digital-workplace-in-the-connected-organization-enterprise-20?ref=http://enterprise20blog.com/2014/02/13/jane-mcconnell-digital-workplace-driven-idea-support-customer-facing-process/7
Führung
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Martina Göhring16.10.2014 | HanauSeite 24
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G40/PJ-E2.0 | 07.2014 | © Robert Bosch GmbH 2014. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Internal Community Management @ Bosch
Value Add of Community Managers
Community Managers are responsible for the success of their communities.
Community Managers develop, set-up, and maintain healthy, self-sustaining, and social communities which create value added.
Community Managers are responsible for network management and are the interface to other communities as well as to the different customers.
Community Managers act as E2.0 role model and guide Bosch on its way to become a highly connected company.
Community Managers are multipliers for others to learn and become successful in doing social business.
Community Managers take care of enabling and training of community members to work efficiently with Bosch Connect in daily business.
Community Managers monitor the success of communities and communicate it.
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G40/PJ-E2.0 | 09.2014 | © Robert Bosch GmbH 2014. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Internal Community Management @ Bosch
Social Business Principles
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Martina Göhring16.10.2014 | HanauSeite 27
Digital Workplace Model: What CM can do!
Social Business Prozesse gestal-ten und umset-
zen
Communitys, Netzwerke, virtuelle
Teams effizient gestalten und führen
Handwerkszeug: Sharing, Engaging,
Reacting, Communi-cating, WoL …
Role Model CM
Mit Führungs-/Skip-Level Kompetenz
managen
…driving Business by CoCreating,
Collaborating…
…Vernetzen von Experten, losem Wissen, Inhalten und Communitys.