marketing parallel session - trends and updates by dr. a

64
CHED-Business Education  Industry Linkage Renewal of Commitment for the promotion of business education in the country

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Page 1: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 163

CHED-Business Education ndashIndustry Linkage

Renewal of Commitment for the promotion

of business education in the country

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 263

Trends and Updates in Marketing

Marketing Trend More Science and More

Meaningful

1 Marketing with Science

2 Marketing with Meaning

Implications to Business Education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 363

Trends and Updates in Marketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 463

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

DirectMarketing

PermissionMarketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 563

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

MeaningfulMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

DirectMarketing

PermissionMarketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 663

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

LEGACY MARKETINGPhilip Kotler Hermawan Kartajaya

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 763

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

ValuesMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

MARKETING WITH FEELING

MARKETING WITH SCIENCE

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 863

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH SCIENCE

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 963

9

Marketing with Science

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1063

Managing with Science

Pain and FameRevenge of the

Consumers

10

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1163

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1263

Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

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Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

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Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

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Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 2: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 263

Trends and Updates in Marketing

Marketing Trend More Science and More

Meaningful

1 Marketing with Science

2 Marketing with Meaning

Implications to Business Education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 363

Trends and Updates in Marketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 463

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

DirectMarketing

PermissionMarketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 563

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

MeaningfulMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

DirectMarketing

PermissionMarketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 663

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

LEGACY MARKETINGPhilip Kotler Hermawan Kartajaya

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 763

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

ValuesMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

MARKETING WITH FEELING

MARKETING WITH SCIENCE

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 863

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH SCIENCE

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 963

9

Marketing with Science

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1063

Managing with Science

Pain and FameRevenge of the

Consumers

10

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1163

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1263

Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 3: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 363

Trends and Updates in Marketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 463

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

DirectMarketing

PermissionMarketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 563

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

MeaningfulMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

DirectMarketing

PermissionMarketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 663

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

LEGACY MARKETINGPhilip Kotler Hermawan Kartajaya

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 763

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

ValuesMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

MARKETING WITH FEELING

MARKETING WITH SCIENCE

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 863

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH SCIENCE

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 963

9

Marketing with Science

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1063

Managing with Science

Pain and FameRevenge of the

Consumers

10

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1163

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1263

Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 4: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 463

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

DirectMarketing

PermissionMarketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 563

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

MeaningfulMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

DirectMarketing

PermissionMarketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 663

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

LEGACY MARKETINGPhilip Kotler Hermawan Kartajaya

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 763

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

ValuesMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

MARKETING WITH FEELING

MARKETING WITH SCIENCE

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 863

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH SCIENCE

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 963

9

Marketing with Science

892019 Marketing Parallel Session - Trends and Updates by Dr a

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Managing with Science

Pain and FameRevenge of the

Consumers

10

892019 Marketing Parallel Session - Trends and Updates by Dr a

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892019 Marketing Parallel Session - Trends and Updates by Dr a

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Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

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41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

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Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 5: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 563

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

MeaningfulMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

DirectMarketing

PermissionMarketing

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 663

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

LEGACY MARKETINGPhilip Kotler Hermawan Kartajaya

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 763

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

ValuesMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

MARKETING WITH FEELING

MARKETING WITH SCIENCE

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 863

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH SCIENCE

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 963

9

Marketing with Science

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1063

Managing with Science

Pain and FameRevenge of the

Consumers

10

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1163

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1263

Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 6: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 663

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

LEGACY MARKETINGPhilip Kotler Hermawan Kartajaya

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 763

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

ValuesMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

MARKETING WITH FEELING

MARKETING WITH SCIENCE

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 863

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH SCIENCE

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 963

9

Marketing with Science

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1063

Managing with Science

Pain and FameRevenge of the

Consumers

10

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1163

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1263

Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 7: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 763

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

Marketing

30

ValuesMarketing

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

E-Marketing

RelationshipMarketing

MARKETING WITH FEELING

MARKETING WITH SCIENCE

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 863

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH SCIENCE

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 963

9

Marketing with Science

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1063

Managing with Science

Pain and FameRevenge of the

Consumers

10

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1163

892019 Marketing Parallel Session - Trends and Updates by Dr a

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Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 8: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 863

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH SCIENCE

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 963

9

Marketing with Science

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1063

Managing with Science

Pain and FameRevenge of the

Consumers

10

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1163

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1263

Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 9: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 963

9

Marketing with Science

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1063

Managing with Science

Pain and FameRevenge of the

Consumers

10

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1163

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1263

Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 10: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1063

Managing with Science

Pain and FameRevenge of the

Consumers

10

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1163

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1263

Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 11: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1163

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1263

Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 12: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1263

Harrahrsquos

Pain and Fame

Define Customersrsquo Pain Point

Calculated by plugging customerattributes into a regression formula

Result It improved customersatisfaction and loyalty ndash and of

making sure the right customers get

rewarded

12Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 13: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1363

Judging BaseballTalent

Pain and Fame

Tradition Experts eyeball

talent

Challenge Define predictors of performance and success

15Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 14: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1463

Judging BaseballTalent

Pain and Fame

Runs Created = (Hits +

Walks) x Total Bases (AtBats + Walks)

16Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 15: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1563

REVENGE OF CONSUMERS

17

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 16: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1663

Farecast

Revenge of

Consumers

A travel website that lets yousearch for the lowest current

fare

It predicts which way fares are

headed

It lets consumers know that

they should hurry up or wait

18Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 17: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1763

Dust Network

Revenge of

Consumers

Crunches data on the speed of a half million commercial

vehicles to predict traffic jams

20Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 18: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1863

Ghani

Revenge of

Consumers Super Crunching to personalize

shopping experience further

21Source Ian Ayres Super Crunchers 2007

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 19: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 1963

MANAGEMENT amp GOVERNANCE

22

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 20: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2063

41 Westpoint

Management

Governance The Academy developed and

deployed a predictive model to

determine who among the

passers are more likely tosucceed in the Academy and in

the Military Service

23Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 21: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2163

CSB

Management

Governance

A model to predict who among

applicants are more likely to

succeed and value add to the

organization and at who

24Source Acre Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 22: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2263

Math Data

WHAT DRIVE THIS TREND

30

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 23: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2363

1 Math

Science vs Chance

In numbers we trust

31Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 24: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2463

2 Data

Close to 100 billion emails are

sent each day

Instant messaging generates 5

billion messages a day or 274

terabytes a year

In healthcare compliance records

will grow from 376 petabytes of

data in 2003 to 1622 petabytes in

2006

32Source SPSS Inc

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 25: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2563

Marketing

30

ValuesMarketing

E-Marketing

Evolution of Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization

(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 26: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2663

MARKETING WITH MEANING

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 27: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2763

Marketing with Meaning

bull ldquoWhen your marketing is meaningful the

marketing itself adds value to peoplersquos lives

whether or not they immediately buy what

yoursquore selling

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 28: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2863

Hierarchy of Meaningful Marketing

Connection

Create entertaining experiences

that I can share with others

Solution

Provide valuable information

incentives and services

Achievement

Help me improve myself

my family and the world

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 29: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 2963

Legacy Marketing

Character

Feelings Benefits Attributes

Equity

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 30: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3063

Hierarchy of Needs

LoveBelonging

SafetyPhysiological

Self-Actualization

Bob Glbreath 2010

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 31: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3163

Marketing with Meaning

bull Co-relation between performance-driven sales

results and the application of the principles of

meaningful marketing becomes apparent only

over the long term

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 32: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3263

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 33: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3363

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 34: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 35: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3563

Emergence of The Third Place

What is your 3rd place

Home ismy First

Place

Starbucksis my Third

Place

Office ismy Second

Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 36: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3663

The Starbucks Principle

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 37: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3763

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 38: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3863

The Starbucks Principle

bull Home is a good thing Home for the holidays But home isnot the only thing In fact sometimes family closeness gets just a little too close especially during the holidays After a few days of togetherness mdash right about now three daysafter Christmas mdash many of us would probably welcome a

little time away from home

That second place home being the first place is usually work At work we form friendships socialize and spend aconsiderable chunk of the week Itrsquos a place where we

practice our vocation and participate in a community of colleagues But home and work are not enough Sometimeswe need to get away from work We need a third place

Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 39: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 3963

The Starbucks Principle

bull No one understands this better than Howard Schultz founder and CEO of Starbucks Schultz

founded Starbucks on the premise that Americans

are missing a third place in their lives mdash a placethat his coffeehouses can fill

He understood that in America as well as in Italy

itrsquos not about coffee itrsquos about connection Thatrsquosthe Starbucks Principle And for many it seems to

be workingrdquo Billy Coburn ldquoCafeacutes of community the

Starbucks principlerdquo

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 40: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4063

Mall as the Third Place

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 41: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4163

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 42: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4263

bull Imagine a world in which every person on the

planet is given free access to the sum of all

human knowledge Thats what we are doing

Wikipedia

Jimmy Wales

Founder and President

Wikipedia

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 43: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4363

ldquoLife affords no greater responsibility no greater

privilege than the raising of the next

generation

Wikipedia

C Everett Koop

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 44: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4463

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 45: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4563

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 46: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4663

OampCLP

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 47: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4763

Marketing with Meaning

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 48: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4863

Cebu Pacific Air

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 49: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 4963

Cebu Pacific Air

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 50: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5063

Marketing30

ValuesMarketing

E-Marketing

Trends and Updates in Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 51: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5163

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

FINAL NOTES

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 52: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5263

60

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 53: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5363

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 54: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5463

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for marketing

and for corporate development

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 55: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5563

Marketing30

ValuesMarketing

E-Marketing

Implications to Marketing

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

ldquohellipMarketing should be an engine of growth and profitability for the organization It should link the

insights from the market with the strategies of the

firm to drive the creation of value throughdeveloping relationships with customers

Marketing should create and build leadership

brands that consumers love and it should lead the

continued transformation of the companyrdquo

Yoram Wind Wharton School 2003

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 56: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5663

Marketing30

ValuesMarketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

What does this mean for business

education

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 57: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5763

hellipBRINGING NEW DECISION

MAKING TOOLS INTO THE

CLASSROOM

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 58: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5863

Industry-Ready Graduates

bull Computer literate

bull Understands data-driven

decision making

bull Knowledge of databases and

database environments

bull Comfortable with data types

and analysis

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 59: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 5963

Future Leaders

bull Managerial mind

bull Data-driven decision maker

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 60: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6063

Future Leaders

bull MAKER INSTINCT

bull CLARITY

bull DILEMMA FLIPPING

bull IMMERSE LEARNING ABILITY

bull BIO-EMPATHY

bull CONSTRUCTIVE DEPOLARIZING

bull QUIET TRANSPARENCY

bull SMART MOB ORGANIZINGbull COMMONS CREATING

Bob Johansen Leaders Make the Future Ten New Leadership Skills for anUncertain World Berett-Koehler Publishers Inc San Francisco 2009

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 61: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6163

Jobs for Graduates

bull Campaign management

bull Online research

bull Customer relationship

management

bull Credit scoringloans

bull Customer retentionloyaltybull Fraud detection

bull Quality control

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 62: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6263

Jobs for Graduates

bull ISOCMMI

bull Basel II applications

bull AMLA

bull Insurance claims

bull Management information

systembull Performance management

bull Regulatory reporting

Values

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU

Page 63: Marketing Parallel Session - Trends and Updates by Dr. a

892019 Marketing Parallel Session - Trends and Updates by Dr a

httpslidepdfcomreaderfullmarketing-parallel-session-trends-and-updates-by-dr-a 6363

Marketing30

Marketing

E-Marketing

Implications to Business Education

Marketsegmentationand nichemarketing (PKotler)

MassCustomization(Stanley Davis

1987)

11 Marketing (DonPeppers and MarthaRogers 1997)

Micro-targeting2004

CategoryMarketing

ExperientialMarketing

AdvocacyMarketing

RelationshipMarketing

THANK YOU