Margaret CallanderAssistant Programme Manager

NHS Lothian

Successful PartnershipNHS Carer Information Strategy

NHS Staff e.Learning Modules, NHS Lothian

Background:• NHS Lothian has a history of collaborative

working, including planning, commissioning and delivering along with Local Authority and voluntary organisation partners.

• The Lothian CIS e-learning modules draw on the expertise of the voluntary organisation VOCAL

Acknowledgements:• Carers in Lothian for permission to use their

photographs• Photographs courtesy of Tina Norris and Princess

Royal Trust for Carers• Digital Stories courtesy of Karen Barrie, National

Services Scotland• A day in the life . . . Charlie K. courtesy of Edinburgh

Young Carers• E- learning module content: Jane Marryat on behalf of

VOCAL, Edinburgh, with NHS Lothian Training Dept

Key Outcomes:• Provision of flexible, creative, pertinent learning to

all NHS Lothian staff and independent contractors• Learning to provide staff with the tools and

support they need to:

• Learning through interactive carer journeys and through experiencing real peer and carer stories

• Identify carers in the lives of patients

• Offer support & information to carers

• Understand the need for person-centred & outcome focused working

Uptake to January 2010:Understanding & Supporting the Carer

• Who is a carer?

• What is caring?

• The caring role

• The caring journey – emotional & physical demands

- issues & feelings• The effects of caring

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Uptake to January 2010:Working in Partnership with CarersAs a Healthcare Professional what can you do?

• Health Professionals' Responsibilities• Discharge from Hospital – carers’ support

- carers’ assessment - when & how to refer a carer

• Alternative ways of Working – person-centred working - outcomes working - changes to practice

• Thinking about future Practice in your Workplace – what can you do for carers?

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Next Steps:• Monitor and evaluate Carer modules• Roll-out further training across Lothian,

including to GPs and Community Pharmacists• Encourage Council plans to provide adapted

e.Learning modules to their Health & Social Care staff, based on the NHS module

• Continue discussions with Further Education organisations regarding offering adapted modules on Nursing and Health & Social Care courses

Demonstration of learnProNHS

Carers Information

A Local Authority Perspective:

• HDL 22 (6)• Kerr Report• Care 21 Report

National Policy:

Gordon Dodds, Planning & Commissioning Officer (Carers)The City of Edinburgh Council

Local Policy:• NHS Lothian Carer Information

Strategy• Towards 2012- Joint Carers Action

Plan

Carers SPGC Towards 2012 Implementation Group Edinburgh CHP Carer Information Strategy

Implementation group Carers Assessment Review Group Partnership working Carers’ partnerships and forums City wide and Local involvement

How is it being How is it being implemented ?implemented ?City of Edinburgh Council in partnership working

Margaret Callander, Assistant Programme Manager, NHS Lothian

Questions

Margaret Callander, Assistant Programme Manager, NHS Lothian

Questions