MARCH 27, 2014 ANNUAL MEETING

MODERATORMODERATORMR. CHARLES NELSON – BOARD CHAIRMAN

REPRESENTING COLONIAL PIPELINE COMPANY

• PLEDGE OF ALLEGIANCE

• INTRODUCTIONS

MR. CHARLES NELSON – BOARD CHAIRMANREPRESENTING COLONIAL PIPELINE COMPANY

• LOC MISSION AND VISION

PRESENTERPRESENTER

The mission of Louisiana One Call is to The mission of Louisiana One Call is to support the protection of our members’ support the protection of our members’

facilities, the public, and the environment facilities, the public, and the environment by providing excellent damage prevention by providing excellent damage prevention

services in a cost-effective manner.services in a cost-effective manner.

The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States.

This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be

recognized by our peers as the most innovative center in the industry.

MR. CHARLES NELSON – BOARD CHAIRMANREPRESENTING COLONIAL PIPELINE COMPANY

• CHAIRMAN’S REPORT

PRESENTERPRESENTER

2013/2014 Goals2013/2014 Goals

1. Establish performance criteria (objective/subjective) for center operations (internal & contractor). Criteria to be determined by the Best Practices Committee by reviewing existing vendor and other providers/centers.

2. Evaluate/Negotiate One Call Concepts proposed contract.

3. Continue to research and evaluate new technologies and practices that will add value to our members.

4. Evaluate membership’s satisfaction and understanding of the center’s operations and technology.

5. Select legislative and legal counsel.

PRESENTERPRESENTER

• PROGRAM ANALYSIS

MR. DAVID FREY- EXECUTIVE DIRECTORLOUISIANA ONE CALL SYSTEM, INC.

MEMBERSHIP 2000 - 2013

706

53

744

56

77456

80063

840

64

864

63

898

64

911

65

954

65

990

61

1023

61

1020

54

104452

1024

47

0

200

400

600

800

1000

1200

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

MEMBERS SUSTAINING

TOP 10 CALLS BY PARISHDECEMBER 2013

39

13

26

97

25

80

22

16

21

23

21

02

17

21

14

25

10

54

10

54

0

500

1000

1500

2000

2500

3000

3500

4000

EB

R

Orl

eans

Lafa

yett

e

St.

Tam

man

y

Jeff

erso

n

Cad

do

Cal

casi

eu

Ou

achi

ta

Livi

ngst

on

Bos

sier

NATURE OF WORK DECEMBER 2013

6789

3664

3649

3569

3390

2722

1378

1149

1105

1015

761

758

693

462

404

258

234

208

204

180

91 87 77 56 54 52 43 41 27 24 20 4

0

1000

2000

3000

4000

5000

6000

7000

Wat

erTe

leph

one

Cab

leE

lect

ric

Sew

erG

asR

oad

Fenc

eD

itch

Land

scap

eFo

unda

tion

Dra

inS

ign

Soi

lC

ulve

rtP

ipel

ine

Str

eet

Fibe

rD

emol

ition

Sid

ewal

k TVLo

ggin

gP

ool

Bri

dge

Term

iteFo

rest

ryM

arin

eS

prin

kler

Gua

rdra

ilG

radi

ngC

urb

Gen

erat

or

Email %2003-2013

46.8%

53.4%

57.9%

60.3%

67.3%

69.3%

69.1%

70.53%

86.40%

87.70%

88.18%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

ITIC %2004-2013

32

.7%

43

.0%

58

.8%

59

.9%

61

.6%

59

.5%

62

.76

%

64

.40

%

62

.80

%

63

.90

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

PRESENTERPRESENTER

• 2014 BUDGET

MR. DAVID FREY & MR. BRENT SALTZMANLOUISIANA ONE CALL SYSTEM, INC.

Louisiana One CallOut To In RatioDec 2007 – Dec 2013

5.30

5.23

5.43

5.20

5.38

5.30

5.53

5.40

5.00

5.10

5.20

5.30

5.40

5.50

5.60

2007 2008 2009 2010 2011 2012 2013

Actual Budget

INCOMING CALLS

35

49

16

36

63

06

36

71

66

40

13

94

43

28

34

45

3,6

77

61

6,6

39

53

8,1

93

53

9,5

15

54

9,3

54

61

2,7

89

61

9,3

77

54

6,1

66

55

1,2

35

0

100000

200000

300000

400000

500000

600000

700000

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

OUTGOING CALLS

2,0

46

,37

2

2,0

73

,59

4

2,0

63

,36

8

2,2

51

,39

1

2,4

27

,31

0

2,5

95

,78

8

3,4

01

,28

3

2,9

76

,63

3

2,8

59

,58

9

2,9

79

,09

0

3,3

28

,97

4

3,8

58

,90

1

2,8

92

,91

7

2,9

64

,39

9

0

500000

1000000

1500000

2000000

2500000

3000000

3500000

4000000

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

TOTAL COST PER INCOMING

$4.84

$4.81

$5.02

$4.86

$4.84

$5.00

$4.46

$4.78

$4.94

$5.06

$4.99

$5.19

$5.58

$5.19

$0.00

$1.00

$2.00

$3.00

$4.00

$5.00

$6.00

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

Financial OverviewBudget Versus Actual Year End 2013

$2,9

93,6

10

$2,9

18,2

39

$2,8

60,2

93

$2,9

31,3

23

$2,750,000

$2,800,000

$2,850,000

$2,900,000

$2,950,000

$3,000,000

$3,050,000

Income Expense

Budget Actual

2014 BUDGET2014 BUDGET

•PROJECTED INCOMING CALLS 568,013 (2013 ACTUALS 551,235)•PROJECTED OUTGOING CALLS 3,038,868

(2013 ACTUALS 2,964,399)•PROJECTED INCOME $3,004,654

(2013 ACTUALS $2,932,636)•PROJECTED EXPENSES $2,958,525

(2013 ACTUALS $2,860,293)•PROJECTED OUTGOING COST/CALL $0.99

(2013 ACTUAL COST/CALL $0.99)

PRESENTERPRESENTER MR. JAMES MARTARONA – BOARD MEMBERREPRESENTING LAFAYETTE CONSOLIDATED GOV’T

• ELECTION OF BOARD

LOUISIANA ONE CALL SYSTEM, INC. 2014 ANNUAL MEETINGELECTION OF BOARD OF DIRECTORS

According to the Louisiana One Call System, Inc. Bylaws, Article VII, Sections 1 - 4, regarding the Board of Directors . . .“The property, affairs and business of the Corporation will be managed by a Board of Directors, which will consist of nine (9) employees of member companies, elected or appointed to occupy a seat on the Board. The Board will consist of six (6) persons representing Principal members, two (2) persons representing Affiliate members, and one (1) person representing a Political Subdivision member. At the discretion of the elected Board of Directors, one (1) “At-Large” Director may be appointed, or dismissed, by majority vote of the elected Board of Directors. The “At-Large” Director will have no voting privileges and the term of service will be one year. At that time the “At Large” Director will be re-appointed or dismissed.

A member must be in good standing with Louisiana One Call System, Inc. for at least one (1) year before being eligible for a seat on the Board. Only those members within a particular member classification will be allowed to vote for Directors in that member classification.

In the event of a tie vote, those member organizations involved in the tie will elect a Director by the drawing of lots. The Secretary/Treasurer will oversee this procedure.

Any member organization which has contributed more than 5% of LOC’s total amount billed during the previous calendar year, except those members that are exempt under the Louisiana Underground Utilities and Facilities Damage Prevention Law, will be entitled to appoint one (1) Director to the Board, provided that member organization does not have a representative already on the Board.

If a vacancy occurs for any reason, the Member Company for such departing Director will appoint a successor representative within thirty (30) days. If the Member Company does not wish to, or is not eligible to appoint a new representative, the Board of Directors will determine the disposition of the vacancy.

The term of office of a Board Member will be two (2) years. The terms of office of the Board Members will alternate with one half of the terms expiring each year. In the case of a vacancy created by the resignation of an organization, the Board of Directors will determine the disposition of the vacancy.

The Board of Directors will meet at the principal office of the Corporation or at such other place and at such times as the Board may desire. There will be a minimum of six (6) meetings annually. These meetings will be scheduled on a calendar of events and will be provided to the Board of Directors. A quorum for any meeting of the Board of Directors will be one more than half the number of Directors on the Board. No official Board Meeting of the Corporation will be held without a quorum. Each Director will have one vote for purpose of voting on all matters to come before any regular or special meeting of the Board.”

According to Article VII, Section 5 . . .“Not less than three (3) months prior to the date of the annual meeting of the Corporation, the Chairman of the Board will appoint a Nominating Committee of at least three (3) Board members, each representing a variety of types of members (i.e., electric utility, water, telephone, gas distribution, etc.). The Nominating Committee will present a suggested slate of directors to be voted upon by the members of the Corporation at the annual meeting.”

The 2014 Nominating committee members include: Mr. Wayne Hendricks with Entergy, Mr. Charlie Williams with CenterPoint Energy, Mr. Henry Leger with Chevron Pipe Line, Mr. James Lass with Cleco, Mr. James Martarona with Lafayette Consolidated Government (LUS), and Mr. David Frey, Executive Director, Louisiana One Call System, Inc.

You have been given one ballot for each attending principal member, affiliate member or political subdivision member. The principal members will vote for principal member seats and the affiliate members will vote for the affiliate member seat. Following is the slate of principal, and affiliate members whose names have been placed for nomination. If you have a yellow ballot, or Principal Member Ballot, please choose one (1) of the following for representation on the Louisiana One Call System, Inc. Board of Directors: listed in alphabetical order Mr. Sonny Vidrine*-Gulf South Pipeline Company LP*Representative currently serves on the Board

NOTE…Mr. Gabe Hudson-AT&T and Mr. Mike Mancil-Atmos Energy *By virtue of the Louisiana One Call Bylaws, Mr. Gabe Hudson representing AT&T and Mr. Mike Mancil representing Atmos Energy each will hold a guaranteed principal seat through March 2016. Mr. Wayne Hendricks representing Entergy holds a third guaranteed principal seat; this term will end March, 2015.  If you have an orange ballot, or Affiliate Member Ballot, please choose one (1) of the following companies for representation on the Louisiana One Call System, Inc. Board of Directors: listed in alphabetical order  Mr. Charles Nelson-Colonial Pipeline Company**Representative currently serves on the Board

- PLEASE TURN IN YOUR BALLOTS TO SHIRLEY BROUSSARD DURING THE BREAK - 

LOUISIANA ONE CALL SYSTEM, INC.2014 ANNUAL MEETING

BALLOT

BOARD OF DIRECTORSPRINCIPAL BOARD SEATS

Choose one (1) of the following for representation on the Louisiana One Call System, Inc. Board of Directors (One ballot per attending Principal Member Company):

___ Mr. Sonny Vidrine*-Gulf South Pipeline Company LP

* Representative currently serves on the Board of Directors

NOTE: By virtue of the Louisiana One Call System, Inc. By-laws Article VII Section 1, AT&T and Atmos Energy each secure a Principal Board Seat as an organization which has contributed more than 5% of the total operational expenses of the Center during the previous year. Beginning with this Annual Meeting, AT&T has appointed Mr. Gabe Hudson to be their representative on the Louisiana One Call System, Inc. Board of Directors and Atmos Energy has appointed Mr. Mike Mancil to be their representative on the Louisiana One Call System, Inc. Board of Directors .

NOTE: These board seats are occupied for a two (2) year term.

LOUISIANA ONE CALL SYSTEM, INC.2014 ANNUAL MEETING

BALLOT

BOARD OF DIRECTORSAFFILIATE BOARD SEAT

Choose one (1) of the following for representation on the Louisiana One Call System, Inc. Board of Directors(One ballot per attending Affiliate Member Company):

___Charles Nelson-Colonial Pipeline Company*

*Representative currently serves on the Board of Directors

NOTE: This board seat will be occupied for a two (2) year term.

BREAK

PRESENTERPRESENTERMR. DWAYNE WALKER-CPA

SILVIO, WALKER & ASSOCIATES LLC

• AUDIT PRESENTATION

PRESENTERPRESENTERMR. JAMES MARTARONA – BOARD MEMBERREPRESENTING LAFAYETTE CONSOLIDATED GOV’T

• ELECTION RESULTS

PRESENTERPRESENTER

• MEMBER INPUT

• ADJOURN

MR. DAVID FREY - EXECUTIVE DIRECTORLOUISIANA ONE CALL SYSTEM, INC.

ADJOURN