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1 Teens are people too Managing Youth

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Page 1: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Teens are people too

Managing Youth

Page 2: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Page 3: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Purpose● What do teens wish their managers knew?

● How can you ensure your teen workers have a good

experience?

Page 4: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Career-building chatbotSkill-building

Relationship-building

Interest-building

Page 5: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Kai MortonUX Designer

Page 6: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Come for the money, stay for the skills, run from the managers, and talk about the team

Page 7: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Page 8: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Page 9: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Page 10: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Teens know they don’t know everything.

They want to skill up.

They see the job as the way to skill up and get insider insight.

I wanted to to set goals for

myself. I wanted to see

myself in their shoes.Money was the main reason I went to get the job, but it also gave me a purpose to feel like I was doing something in life and not just stagnant.

I started because I wanted to

become more independent

financially and socially, and

they hired at 15. But I really

was interested in working in

the food industry.My coworkers and managers were standoffish and distant. I probably won’t go back. But I still

feel good about the experience because it taught me how to work in the clinical setting at a hospital.

Page 11: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Don’t punish your teen workers for learning

I wanted to to set goals for

myself. I wanted to see

myself in their shoes.Money was the main reason I went to get the job, but it also gave me a purpose to feel like I was doing something in life and not just stagnant.

I started because I wanted to

become more independent

financially and socially, and

they hired at 15. But I really

was interested in working in

the food industry.My coworkers and managers were standoffish and distant. I probably won’t go back. But I still

feel good about the experience because it taught me how to work in the clinical setting at a hospital.

Page 12: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Skilled coworkers and team culture are compounding investments.

I had a great experience

because of my coworkers.

It felt like I had a second

family.My experience made me feel like a professional, because my coworkers helped me get up to speed fast and taught me how to interact with customers.I didn’t really face discipline.

Instead, when I messed up my

coworkers would assure me it

was going to be okay and took

steps as a team to help me fix

the mistake and continue to

get better.All of my coworkers stepped in to train me. They were extremely helpful and super knowledgeable about the inner workings of the job.

Page 13: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Skilled coworkers with good chemistry lead to skilled teens with good chemistry.

I had a great experience

because of my coworkers.

It felt like I had a second

family.My experience made me feel like a professional, because my coworkers helped me get up to speed fast and taught me how to interact with customers.I didn’t really face discipline.

Instead, when I messed up my

coworkers would assure me it

was going to be okay and took

steps as a team to help me fix

the mistake and continue to

get better.All of my coworkers stepped in to train me. They were extremely helpful and super knowledgeable about the inner workings of the job.

Page 14: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Teens’ first managers are teaching them the “real world” doesn’t respect or appreciate them.

Seeing the way that people around

me struggled for a job, which could

let them go at any moment, made

me realize the real world doesn’t

really care about you because

everyone is replaceableEveryone was not treated the same. Because I was one of the youngest that worked there, I was treated worse than my older coworkers. When I messed up I was corrected,

scolded, yelled at, and written up.You have to take care of yourself

first because a lot of employers

won’t really care about you

because you are expendable. I

learned that from the way my

manager treated me when I made

a mistake and by talking to my

coworkers who told me stories of

people being fired in the past.

Before I quit, one of my managers was straight-up picking on me. They’d patronize me and everything I did. I tried to tell myself I could overcome it, but eventually I cracked. It was a reality check about the real world.

Page 15: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Managers are your brand.

They decide how teens feel about your company.

Seeing the way that people around

me struggled for a job, which could

let them go at any moment, made

me realize the real world doesn’t

really care about you because

everyone is replaceableEveryone was not treated the same. Because I was one of the youngest that worked there, I was treated worse than my older coworkers. When I messed up I was corrected,

scolded, yelled at, and written up.You have to take care of yourself

first because a lot of employers

won’t really care about you

because you are expendable. I

learned that from the way my

manager treated me when I made

a mistake and by talking to my

coworkers who told me stories of

people being fired in the past.

Before I quit, one of my managers was straight-up picking on me. They’d patronize me and everything I did. I tried to tell myself I could overcome it, but eventually I cracked. It was a reality check about the real world.

Page 16: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

Texting it totally coolStudents are used to communicating professionally over personal texting

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Hire more than oneEspecially with an older workforce

Pro Tips

Friends & family referralsTeens gets jobs in lots the ways, but referrals reign supreme--use them!

Page 17: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

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Next Steps● We want to hear from you!

Page 18: Managing Youth - Wisconsin Department of Public Instruction · 2020. 1. 23. · interact with customers. I didn’t really face discipline. Instead, when I messed up my coworkers

Questions? Send us an email!

Sarah [email protected]

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Marshall [email protected]