managing your team
TRANSCRIPT
Introduce your partner and state: What their current role is? Length of time in current role? Length of time with NFOPP?
What would you do if:
◦ You won a million pounds?
At the end of this course you will be able to:◦ Explain your role in relation to staff management ◦ Identify possible causes of under performance and
discuss how to deal with it◦ Recognise the importance of developing good
performers◦ Explain the importance of feedback
“An opportunity to explore how you can use your own skills and abilities to support your team and help them deliver the results you need”
Aims To explore different management styles To describe the impact of management style on
performance
Engages in one way communication Spells out the team members role Tells the team member what to do, where and how
to do it Closely supervises performance
Such behaviour can be defined in three words Structure Control Supervise
Engages in two way communication Listens, provides support and encouragement Actively encourages team members to make
suggestions and allows them to be involved in the decision making process
Such behaviour can also be defined in three words; Praise Listen Discuss
If you had a brand new member of staff in your team how would you manage him / her in the first 6 months ?
If you have a very experienced team that knows what it’s doing and consistently performs well, how would you manage them?
What influences which style should be used?
High Supportive Behaviour
Low Directive Behaviour
High Directive BehaviourHigh Supportive Behaviour
Low Supportive BehaviourLow Directive Behaviour
High Directive Behaviour
Low Supportive Behaviour
LEADER BEHAVIOUR
DIRECTIVE BEHAVIOUR (LOW)
(HIGH)
(HIGH)
SU
PP
OR
TIV
E B
EH
AV
IOU
R
SUPPORTING COACHING
DELEGATING DIRECTING
Read through the scenarios on the handouts you have been given
Individually select your responses Once complete, discuss in your teams and agree
a team answer for each scenario When everyone is ready, you will be asked to
state your teams answer and explain the reasons for this answer.
CASE STUDY 1 Best approach C = Directive Good approach B = Coaching Fair approach D = Supportive Poor approach A = Delegating
CASE STUDY 2 Best approach A = Coaching Good approach D = Directive Fair approach C = Supportive Poor approach B = Delegating
CASE STUDY 3 Best approach B = Supportive Good approach D = Delegating Fair approach C = Coaching Poor approach A = Directive
CASE STUDY 4 Best approach C = Delegating Good approach A = Supportive Fair approach D = Coaching Poor approach B = Directive
How would using different styles be helpful in staff management?
What would be the effect of using the ‘wrong’ style on an individual or team?
Is leadership natural or can it be taught/trained?
Are sports professionals and actors paid too much?
Should the death sentence be brought back?
To identify possible causes of under-performance. To develop effective strategies for dealing with
under-performance. To recognise the importance of developing high
levels of performance.
Team 1 – discuss and list the reasons why people under perform
Team 2 – discuss and list the reasons why some people are able to consistently achieve high levels of performance
Case Studies In your groups please look at your case study and
be ready to present your ideas for dealing with the individuals.
What are the key things we can do to encourage a continued high performance?
Why should we concern ourselves with high performers?
What sort of things will help you improve under-performance?
How can you use targets? What might need to be clarified? How could you use your high performers to help
improve the situation?
Disciplinary procedure and the procedure for dealing with employee grievances
Absence from work Appraisal / review procedure
What would you do if a member of your team is absent from work, regularly, on Mondays and Fridays?
What should you do if a member of your team swears at a customer whilst on site?
What should you do if a member of your team approaches you to say some banter has gone too far and they feel bullied by their colleagues?
It’s the end of this course, you should now be able to:◦ Explain your role in relation to staff management ◦ Identify possible causes of under performance and
discuss how to deal with it◦ Recognise the importance of developing good
performers◦ Explain the importance of feedback