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© Copyright 2013 Vivit Worldwide

Managing the Fault, Performance and

Configuration of your Networks

August 1, 2013


Brought to you by

Vivit Business Service Management

Special Interest Group (SIG)

Leaders: Jim Copio, Mark Laird,

Denver Meeks and Sandy Schubert

&

Vivit Network Management Special Interest Group (SIG)

Leaders: Chris Powers and Wendy Wheeler

www.vivit-worldwide.org

http://www.vivit-worldwide.org/




Hosted by

Mark Laird

PreSales Technical Consultant

Steria Ltd.


Today’s Presenter

Mark Pinskey

Senior Product Marketing Manager

HP Software


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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Managing the fault, performance and configuration of your network


Harnessing the “Power” of Automated Network Management Mark Pinskey – WW Product Marketing Manager for HP Network Management

Solutions


The network and Internet have become so pervasive that they are now an integral part of our daily lives; how and what do we monitor to guarantee satisfactory performance and achievable SLAs?

-The #1challenge for most network operators today…

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10

Agenda

• A network management market

overview

• The challenges facing network

managers

• Solutions to address the top key

network management issues that you

may be facing


The high cost of network outages

Despite advances in the network technology landscape downtime is

prevalent Aberdeen Group reports average hourly cost of a

network outage is $74,000

A midsize company may incur annual outage costs of

$880,600

Sony PlayStation network outage cost

Sony $171M

One quarter of all Enterprise IT

systems suffered unplanned network

outages

Network outages cost businesses

$1.7B in lost profits

Hardware failures cause 29% of

network outages

Facebook experienced 25

minutes of outage

Google experienced 30 to 40 minutes of

outage

Netflix outage caused by high

traffic loads

• Effects of constant

uncontrolled network

change

• Incomplete network

visibility

• Cascading

performance problems

• Absence of a fully

consolidated inventory

• Growing complexity


The network is becoming more complex In

cre

asin

g C

om

ple

xity

Time

More devices

More distributed

MPLS

SAN

UC&C

Cloud Computing

Virtualization

Compliance Requirements

Security Mandates

Wifi / WiMax

SOA

Traffic

VoIP

M&A

Video

IPv6


Network management challenges

• Social network implications,

video, cloud, virtualization,

US&C, real-time data

• Multi-tiered and cloud-based

application process sprawl

• User experience is all that

matters now and is the “new”

key indicator of overall

network and application

performance

New management challenges

Explosion of mobility and data types

Business process complexity

Service Assurance


Network management challenges (continued)

• Cloud presents a new paradigm

of computing, growing at

double digit rates

• IT doubling down on security

and network control struggling

to keep pace with mobile

devices

• The new “digital marketplace”

will have a vast impact on all

networks in place today

• Adoption of hosted and Cloud

based UC&C expected to reach

double digit growth rates

Emerging management challenges

Cloud

Consumerization

(BYOD)

Digital Marketplace

Convergence


Must ensure that the right

set of mangement data is

collected including fault,

availability, performance,

change, configuration and

compliance detail.

Characterization of network management

challenges Challenges that network managers face each day

It is now even more paramount

to be able to tie network

availability and key performance

indicators (KPIs) back to the

mission critical business

applications.

Deeper levels of network

monititoring are a requirement

for today’s modern networks

which typically support

technoloiges such as voice and

video.

Technologies that

are utilized to

architect today’s

modern networks

are in turn making

networks very

complex

There is a constant

requirement to tie the

network

infrastructure health

and availability

metrics back to the

business

Converged network

infrastructures

require deeper

levels of

understanding

sometimes referred

to as

(up-the-stack)

visibility


Top 5 network management challenges

Technical problem(s) The “challenge”

1. Visibility: Cannot see with absolute clarity

what is going on in the network in the detail

required

Difficult if not impossible to perform Root Cause

Analysis (RCA) therefore increasing the MTTR.

2. Control: Inability to take the correct steps to

resolve or preclude network issues

Unable to enforce required compliance policies

and Best Practices for the network.

3. Automation: Lack of intelligence in the

infrastructure to make it partially self-healing

Network remediation extremely difficult.

Increased manual efforts resulting in provisioning

delays.

4. Useless event streams: enormous event

streams with little or actionable information.

Cluttered event browser, no real information;

leads to chasing the wrong issue or set of issues.

5. Isolated performance monitoring:

performance information is not unified with fault

and availability.

Lost time and delay spent attempting the

correlation of performance detail with network

fault/availability.


IT Leaders

NOC Owner End User Experience

Revenue Source

Goal set toward “no” network downtime

IT Executive End User

Network impact on

business process

Performance and

downtime

Network management IT Ops challenges:

complexity (cloud, virtualization) , growth,

security and multiple silo’ed tools

Security

Cloud Services

Enterprise IT

Infrastructure

Private Cloud Infrastructure

Brokered Cloud Services

Network

An infrastructure that is always on and always available


The network is the business! Business requirements are driving operational objectives to higher levels

• Increase revenues

• Reduce expenses

• Reduce liability & risk

• Deliver on SLAs

• Manage change effectively and

efficiently

https://h10014.www1.hp.com/hpweb/hpexperience/assets/img-library/HP_RGB_0407_120408_HULT_0066.jpg


“Network performance is becoming a business

performance issue.” An IDC perspective…

• Explosion of data volumes and types

• Service assurance

• Consumerization of IT

• Big Data analytics

• Network topology expansion

• Cloud (Public & Private)

Source: IDC W/W Network Management 2012-2017 Forecast; March 2012


So where is the real pain?

• Network faults are not always discreet events, they

can be subtle and cumulative

• Network complexity makes troubleshooting and

resolution much more difficult and time consuming

• Human error that takes down networks can get a

CIO fired!

• Compliance continues to increase cost and is not

optional

• Network change presents unpredictable outcomes

• Costly unscheduled disruptions are disastrous

• Senior network admins are expensive and junior

network admins are not experienced enough to be

trusted with the network complexities


Without the right tools we can easily get

lost in the woods


How do you respond?

Deliver

You do this:

Maintain

Configure Provision

Transform Monitor Scale

Secure

Standardize

Manage

Strategically and proactively at the lowest cost possible…

... to continue business growth and increase profitability in the

face of these ongoing challenges

….Your network from day 1

Automate

Report


HP Automated Network Management

HP Automated Network Management (ANM) is a holistic network

management solution that provides automation across the network

management domains of fault, availability, performance, configuration and

process automation.

HP Automated Network Management (ANM) enables users to reduce

costs and increase agility across all of network operations –

improving security, compliance and optimizing operator efficiency.

Value Proposition


The ANM cockpit provides a 360 degree real-time view

ANM – A single unified view of the enterprise

network


HP Automated Network Management Unified solution to help meet your business demands

•KPIs for Network Persona

•NM to BSM & ITSM

•NOC +SOC

•Unified fault/performance

business

technology


Overview of ANM’s 4 pillars


Top-Down: KPI’s for Network Personas

ANM integration with HP ITPS Executive

Scorecard VP of Operations provides

visibility into:

• Network Devices with Reachability

• Network Devices with Availability

• Utilization of Network Devices

• Average Throughput of Network Devices

• Network Latency

• % of Compliant Data Center Network

Devices

The Executive Scorecard


Top-Down: ANM integration with HP BSM

• ANM: network infrastructure for HP BSM

• RTSM integrates bottom-up infrastructure &

top-down application views

• Operational view of service: key to managing

a cloud environment

• ANM: part of RTSM operational database -

HP BSM differentiator.

Runtime Service Model

Business Service Management integration


Bottom-Up: Bringing NOC & SOC Together

• HP ANM integrates NNMi and ArcSight

Logger

– Correlated & consolidated security and network

events

– Visualization in the service tree

– Visualization of network performance in context

of security events

ArcSight Logger

ArcSight Logger integration


Bottom-Up: Unified NM: Security & Scalability

• Enterprise-class secure, automated and

efficient heterogeneous management;

more departments, sites, customers

• Unified management of cloud, virtual,

physical, advanced network services

• Single fault, availability, performance

solution

• Automated change, configuration,

compliance

• Listen to our customers

Network Node Manager i



HP ANM for complete control of your network infrastructure

Automated Network Management

Fault and Availability Monitoring

Change, Configuration and Compliance

Performance Monitoring

Engineering Tools

Advanced Services Monitoring

(ANM

Advanced)


ANM Fault and Availability Monitoring

• Unified monitoring from a single operations

console

• Continuous Spiral Discovery guarantees up to

date accurate topology & RCA

• Consolidated UI & analysis pane for object

drilldown

• Customizable node, user & security groups

• Workflow-based navigation and filtering



ANM Change, Configuration, and Compliance

• Automate time-consuming manual processes

• Proactive policy enforcement & audit/compliance

reporting

• Improve network security

• Increase network stability & uptime

• Use process-powered automation

Network Automation


ANM Performance Monitoring NNM iSPIs Performance for Metrics, Quality Assurance, and Traffic

• Leverage NNMi's administration, scale, in

context w/ ANM data for reporting & correlation

• Extreme scale, unified polling & single

configuration point reduces your costs

• Pre-configured SLA probes to monitor various

network elements from ANM console

• Aggregate and correlate IP flow records

• Generates maps to view the traffic flows

• Generates performance and trending reports


ANM Engineering Tools

• Trap Analytics detect issues

• Save engineering effort

• Export NNMi topology to Visio

• With Operations Orchestration (OO), design

custom diagnostics

• Predefined Operations Orchestration flows

capture diagnostic detail

NNM iSPI Network Engineering Toolset (NET)


ANM Advanced Services Monitoring NNM iSPI for MPLS, NNM iSPI for IP Telephony, and NNM iSPI for Multicast

• Leverage NNMi's administration, scale, in

context w/ ANM data for reporting, trending, &

correlation

• Discover and manage MPLS

• Monitors and reports on health, availability,

usage, & utilization of IPT environments

• Automatically discovers & monitors multicast

enabled nodes, interfaces & services

• Graphical representation of multicast flows


Putting it all together Fault and availability


ANM performance monitoring Performance now even more important than health

Only a

click away


Seamless change, configuration and

compliance Again, a single pain-of-glass!

15 Lines

of text

were

deleted

Can view

entire

config


Customer results

Challenge

Multiple vendor and in-

house network

management tools are

expensive and not scaling

with the business

Solution

HP Automated Network

Management

Benefits

• Single tool, easy to maintain and easy

to use

• Ability to reach SLAs

• Maintenance savings up to 70%

Challenge

Low network visibility &

long MTTR, expensive &

service-intensive integrated

multiple tools

Solution

HP Automated Network

Management

Benefits

• Single tool is cost efficient and

simple to train/operate

• Return on investment in just six

months

• Gained real-time network visibility


The Analysts Retrospective Enterprise Management Associates

EMA Radar

for Automated Network

Management October 2012, Tracy Corbo and Jim Frey

EMA Rating: Value Leader


For more information

After the event

• Contact your sales rep

• Visit the website at:

www.hp.com/go/nmc

• Download the “newly

announced” NNMi Free

software version at:

www.hp.com/go/nmc

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