managing the disasters within what we can learn from disaster relief
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Managing the Disasters within what we can learn from disaster relief . Edward G. Happ Global CIO, IFRC ISCRAM, 21 May 2014. A Brief Introduction. 13 Years on Wall Street 10 Years in management consulting 15 years in NGOs Current Global CIO at IFRC Former CIO at STC/US & UK - PowerPoint PPT PresentationTRANSCRIPT
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www.ifrc.orgSaving lives, changing minds.
ISCRAM2014
ISCRAM2014
Managing the Disasters within what we can learn from disaster relief
Edward G. HappGlobal CIO, IFRC
ISCRAM, 21 May 2014
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Bridging the Digital DivideISCRAM
2014 A Brief Introduction
13 Years on Wall Street 10 Years in management
consulting 15 years in NGOs Current Global CIO at IFRC Former CIO at STC/US & UK Co-founder and former
Chairman of NetHope.org More on LinkedIn, Google and
www.eghapp.com Connect!
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Bridging the Digital DivideISCRAM
2014 The Jackass Theory
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www.ifrc.orgSaving lives, changing minds.
Thesis
If we look at the characteristics of disaster response, we can gain insights in how to move forward in the midst of disruptive change in our organizations.
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Bridging the Digital Divide
The Fabric of Disaster Response
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Bridging the Digital DivideISCRAM
2014
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Bridging the Digital DivideISCRAM
2014
Tacloban Airport Before 7
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Bridging the Digital DivideISCRAM
2014
Tacloban Airport After 8
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Bridging the Digital DivideISCRAM
2014 RC Philippines Response
By the Numbers: 16 million people
affected 6,201 deaths reported 4 million people
displaced 1.14 million houses
damagedSource: NDRRMC, 14 Jan. 2014
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Bridging the Digital DivideISCRAM
2014 Japan Tsunami Aftermath – 14 Mar 11
A destroyed landscape in Otsuchi village, Iwate Prefecture in northern Japan” -- Reuters/Kyodo
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Bridging the Digital DivideISCRAM
2014 Timeline of a Disaster Response
Stage 0: Preparedness Example: Typhoon preparedness
in Bangladesh This is the best investment (5:1)
Stage 1: Within hours of disaster striking
Example: CRS in sectarian fighting in eastern Congo
This is the Highly Individual, Highly Mobile ICT stage
Stage 2: Within two weeks of disaster striking Example: Relief International
in Bam, Iran earthquake
Small Group, Highly Mobile/Temporary ICT stage
Stage 3 – From one-six months following a disaster striking to multi-year.
Large Group - Permanent ICT stage
Stage 4 – Learning Example: NetHope members
in Pakistan earthquake response
Don’t waste mistakes
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Bridging the Digital DivideISCRAM
2014 Connections of a Disaster Response
Preparedness
First Response
Scaling upTransition
Learning
Stage 0
Stage 1
Stage 2Stage 3
Stage 4
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Bridging the Digital DivideISCRAM
2014 Bangladesh Cyclone Fatalities
1970 1991 20070
100,000
200,000
300,000
400,000
500,000500,000
138,000
3,000
200:1
PreparednessWorks!
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Bridging the Digital DivideISCRAM
2014 Changing Priorities By Program Type
Ranking factors 1-4, 1=highest
Factor ER Trans DevCost 4 3 2Time (Speed) 1 4 4Quality 3 2 1Volume 2 1 3
Program Type
For emergency response, time and volume are king; for development, cost and quality reign
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Bridging the Digital DivideISCRAM
2014 Haiti – 19 Jan 10
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Bridging the Digital DivideISCRAM
2014In
crea
sing
Impa
ct fo
r Ben
efic
iarie
s
FOUNDATIONAL“Keeping the Lights On”
OPERATIONAL“Helping the Organization Run”
PROGRAM“Improving Program Delivery”
BENEFICIARY“Differentiating”
Efficient
Competitive or Leading
Donor & HQ Facing
Beneficiary & Field Facing
Get in
Get out
An IT Strategy Interlude
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Incr
easi
ng Im
pact
for B
enef
icia
ries
Mov
e up
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Bridging the Digital DivideISCRAM
2014 Innovation at the margins
User Devices
Data
Historical IT all components provided Current Users bring their own devices & apps
Future Users bring their own networks
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Bridging the Digital DivideISCRAM
2014
User Devices
Data
Innovation at the margins
Local innovationmore likely and sustainable at the outerlayers of IT delivery
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Bridging the Digital DivideISCRAM
2014
User Devices
Data
Innovation at the margins
Standard coreIt is unlikelyusers will have or should have their own Finance, HR, Supply Chain, and Legal applications and data
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Bridging the Digital DivideISCRAM
2014 An NGO Supply Chain
Plan Ship Warehouse Ship Ben. Track
Country – Sub-Office
• For development, procurement is competitive; for emergency response, procurement is pre-determined and agile
• Beneficiary tracking is key in the NGO supply chain; commercial SCM applications lack this
• Beneficiary engagement is increasing in the supply chain
Procure
Assessment Reporting
Beneficiary engagement
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Bridging the Digital Divide
Crisis Needs
1: Is my family OK?
2: Can I get food, water, shelter?
3: Can we communicate? (Voice/Data)
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Bridging the Digital DivideISCRAM
2014 Japan 2011
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Bridging the Digital DivideISCRAM
2014People need to know their loved ones are safe
“People need Information as much as water, food, medicine or shelter.
Information
can save lives, livelihoods and resources.
Information bestows power.”
–World Disasters Report 2005
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Bridging the Digital Divide
Country Indonesia USA Bangladesh Myanmar Haiti Japan PhilippinesName India Ocean Katrina Sidr Nargis Léogâne Tōhoku HaiyanType Tsunami Hurricane Cyclone Cyclone Earthquake Earthquake TyphoonDate Dec-04 Aug-05 Nov-07 May-08 Jan-10 Mar-11 Nov-13Deaths 230,000 1,833 3,447 138,366 159,000 16,000 6,200
# Responders High+ High Medium High+ Medium HighCollaboration (among IOs/INGOs) Medium Medium Medium Medium Medium HighComms, Data recovery speed Medium Medium Low Medium High MediumComms, Early Responders SatPhone SatPhone SatPhone/GSMSatPhone GSM SmartphoneComms, Mobile recovery speed Medium High Low High Medium HighCrowdsourced data N/A N/A N/A N/A High Medium LowDominant Comms Tech BGAN BGAN BGAN BGAN 3G SmartphoneDominant Comms, Transition VSAT VSAT ADSL VSAT 3G VSAT/3G TelcoDominant early responder Military In-Country IO/NGOs IO/NGOs In-Country IO/NGOsEarly Warning Low High High High Low Low HighFunding High++ High+ High High+ High HighHistorical Data Loss ? Low Low High Low LowLogistics, Access speed High Low Low Medium High LowLogistics, Supplies/Stock High Medium Low Medium High LowMagnitude High+ High Medium High High High+ HighPreparedness Medium Medium High Low Low High MediumShared ER data Low Low Low Low Low Low Low
Major Disasters Over Past Decade - ICT Factors(and what was different about the Haiyan Typhoon)
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Bridging the Digital DivideISCRAM
2014 Three ICT Things Different in Haiyan DR
1. Telco networks recovered before NGO VSATs were set up
2. BYOT extended to relief workers
3. ICT Collaboration worked
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Bridging the Digital DivideISCRAM
2014 Disaster Costs Continue to Rise
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Bridging the Digital Divide
Some Lessons
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Bridging the Digital DivideISCRAM
2014 Ten Lessons
• Urgent• Fast• Lean • Attentive• Flat• Good enough • Costs are last • Preparing is not executing • Improvising• Humanitarian
What we can learn from disaster relief about management of organizations?
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Bridging the Digital DivideISCRAM
2014 Urgent…
There is a burning platform and we are jumping on it.
Opposite of a change initiative
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Bridging the Digital DivideISCRAM
2014 A burning platform
Nokia’s new CEO Stephen Elop described the company’s situation as “Standing on a burning platform”. –Feb. 2011
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Bridging the Digital DivideISCRAM
2014 Fast…
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Bridging the Digital DivideISCRAM
2014 Lean…
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Bridging the Digital DivideISCRAM
2014 ….and stay cut
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Bridging the Digital DivideISCRAM
2014 Attentive…
Amplifying the whispering34
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Bridging the Digital DivideISCRAM
2014 Flat…
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Rule #1: Use good judgment in all situations. There will be no additional rules.
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Bridging the Digital DivideISCRAM
2014 Good Enough…Following the Tsunami response, a marketing director recalled, “We didn’t have time to have all the meetings, all the reviews, and all the approvals.” “We had to make on-the-spot-decisions.” “The interesting thing”, she continued,” is that nothing fell apart.” “Maybe we could make decisions like that everyday.”
Banda Aceh, 2004
36 “The Good Enough Principle “ June 2008
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Bridging the Digital DivideISCRAM
2014 Costs are Last…
Ranking factors 1-4, 1=highest
Factor ER Trans DevCost 4 3 2Time (Speed) 1 4 4Quality 3 2 1Volume 2 1 3
Program Type
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Bridging the Digital DivideISCRAM
2014 Preparing & executing…Ready
Fire
Ai
m
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Ready Aim Fire
Ready
Aim
Ready
Aim
Ready
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Bridging the Digital DivideISCRAM
2014 Improvising
The Apollo 13 story was featured in the 1995 film with Tom Hanks and Kevin Bacon. The incredible events that unfolded in April 1970 gripped the nation and the world.
On April 13,
56 hours into the mission, an oxygen tank in the service module that contained the astronauts’ support systems exploded.
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Bridging the Digital DivideISCRAM
2014 The Apollo 13 story
“And you, sir, are a steely-eyed missile man”40
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Bridging the Digital DivideISCRAM
2014 Five things…
• Urgent! Life or death crisis
• Improvising under time-pressure
• Scarcity is not a limitation
• Good-enough works
• High collaboration
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www.ifrc.orgSaving lives, changing minds.
ISCRAM2014 Humanitarian…
We care People are vulnerable People are hurting
The customer is the first responder 90% of first responders are local people Resilience is not a gift
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www.ifrc.orgSaving lives, changing minds.
Disruptive Change
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Bridging the Digital DivideISCRAM
2014 Disruptive Change
The topic of disruptive change has gone main-stream; no NGO leader doubted its relevance, threat and opportunity.
International Civil Society Centre, Berlin, October 2013
http://icscentre.org/area/riding-the-wave
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Bridging the Digital DivideScale + speed + surprise
= disruption
“…over the last 20 years change itself has changed: it has become faster, more fundamental and more surprising. When these three elements come together, we experience disruption.”
--Riding the Wave, October 2013
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Bridging the Digital DivideISCRAM
2014 Industries RIP
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Bridging the Digital DivideISCRAM
2014
Large INGOs have been the trusted intermediaries between those with the money and those in need, but the avenues are changing.
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Bridging the Digital DivideISCRAM
2014 Ask Some Key Questions…
1. What disruptive technology change has impacted other sectors that could potentially impact the humanitarian sector?
2. How have we used positive mindset to embrace disruptive change as opportunity rather than a threat?
3. What types of leadership skills and approaches are needed for periods of rapid change?
4. When and how has adaptability trumped preparedness in handling disruptive change such as disasters?
5. When has organizational humility been a greater asset than organizational pride in times of massive change?
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Bridging the Digital DivideISCRAM
2014 2013 World Disasters Report
A mere 6% in low-income countries have access to the Internet, compared to a massive
76% in high-income countries.
Welcome to the digital divide.
--IFRC, World Disasters Report, October 2013
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www.ifrc.orgSaving lives, changing minds.
“90% of lives saved after disasters
are saved by local people.
“But these 90% of ‘first responders’ in the most vulnerable contexts are the least likely to have access to life-saving technologies, such as early warning systems and life-saving mobile phone messages.”
--IFRC, World Disasters Report, October 2013
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Bridging the Digital DivideISCRAM
2014 Twitter or the Goat
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www.ifrc.orgSaving lives, changing minds.
"Two recent Gallup polls showed that although
96% of chief academic officers believe they’re doing a good job of preparing students for employment,
only 11% of business leaders agree that graduates have the requisite skills for success in the workforce. And this is all occurring while higher education leaders were convinced that they were innovating all along."
--Clayton M. Christensen and Michelle R. Weise, Boston Globe, May 09, 2014
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Bridging the Digital DivideISCRAM
2014 Riding the Wave
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Bridging the Digital Divide
Some Responses
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Bridging the Digital DivideISCRAM
2014 Change is Hard
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Bridging the Digital Divide
"Often the first step to gaining the new insight necessary for innovation is to unlearn. "
--Frank Barrett, Yes to the Mess
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Bridging the Digital DivideISCRAM
2014 What do NGOs respond to?
• Evidence base
• Competition
• Addressing Risks
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Bridging the Digital DivideISCRAM
2014 If the Horse is Dead…
How an NGO might respond Buy a stronger whip
Change riders
Declare as a core value
Appoint consultants
Rewrite performance standards
Create a training program
Form a project team
Promote the dead horse
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Bridging the Digital DivideISCRAM
2014
If the horse is dead, you should dismount.
*Purportedly from the tribal wisdom of the Dakota Indians
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Bridging the Digital DivideISCRAM
2014 How to Make a Switch…
• Direct the Rider• Motivate the Elephant*• Shape the Path
*Find the feelingShrink the changeGrow your people
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Bridging the Digital DivideISCRAM
2014 Three Take-aways…
1. The priorities in a disaster response are the opposite of how our organizations are run
2. Four characteristics can drive the changea) The value of speedb) The value of localc) The value of good-enough (Zilch)d) The value of improvising (ready, fire, aim)
3. Why Bother? Because disruptive change is upon us
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Bridging the Digital DivideISCRAM
2014 Further Reading
Blogs: http://eghapp.blogspot.com/ (Current)http://granger-happ.blogspot.com/ (Dartmouth Sabbatical)
Web site (see the articles & presentations link) http://www.eghapp.com
Email: [email protected] Twitter: @ehapp LinkedIn: http://www.linkedin.com/profile/view?id=1906312Books: Managing Technology to Meet Your Mission, chap. 11
We are Better Together, http://collaboration-book-project.blogspot.com/
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Bridging the Digital Divide
Questions?
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FOR FURTHER INFORMATION ON INFORMATION AND
COMMUNICATION TECHNOLOGIES, PLEASE CONTACT:
IFRC ISD DEPARTMENT
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www.ifrc.orgSaving lives, changing minds.
APPENDIX
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Bridging the Digital DivideISCRAM
2014 Ten Lessons
What we can learn from disaster relief about management of organizations?1. Urgent: There is a burning platform and we are jumping (Opposite of
change initiative)2. Fast: people need attention immediately3. Lean: red tape is something to be cut4. Attentive: listen and amplify the voice of those on the ground 5. Flat: Management requests are overhead; diminishing returns on
process6. Good enough is good enough 7. Costs last: Don't worry about the costs, worry about the speed 8. Preparing is not executing: Planning is preparedness, not execution 9. Improvising: Apollo 13: make do, get in done, opportunity to shine, all
hands on deck10. Humanitarian: care, trust, and humility
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Bridging the Digital DivideISCRAM
2014 If the Horse is Dead…
How an NGO might respond: Buy a stronger whip to see if we can improve performance. Change riders to get a better match of styles. Declare as a core value, “This is the way we have always ridden this
horse, and it fits with our culture.” Appoint consultants to study the horse, come up with creative uses
for it. Arrange to visit other charities to see how they ride dead horses. Rewrite performance standards to incorporate riding dead horses. Create a training program to help people ride dead horses. Form a project team to find uses for dead horses. Promote the dead horse to a management position.
If the Horse is Dead, You Should Dismount*
*Purportedly from the tribal wisdom of the Dakota Indians