managing end-user development of digital library resources to support user communities robert r....
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![Page 1: Managing End-User Development of Digital Library Resources to Support User Communities Robert R. Downs Center for International Earth Science Information](https://reader035.vdocuments.us/reader035/viewer/2022072015/56649ed35503460f94be3f62/html5/thumbnails/1.jpg)
Managing End-User Development of Digital Library Resources to Support User
Communities Robert R. Downs
Center for International Earth Science Information Network
Columbia University
http://www.ciesin.columbia.edu
![Page 2: Managing End-User Development of Digital Library Resources to Support User Communities Robert R. Downs Center for International Earth Science Information](https://reader035.vdocuments.us/reader035/viewer/2022072015/56649ed35503460f94be3f62/html5/thumbnails/2.jpg)
Opportunities for DL Development
• Plan development efforts• Define the user community • Identify user community needs & expectations • Work with user community representatives
• Provide opportunities for user participation
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Planning DL Development
• Align Objectives with Organizational Goals
• Define Scope of Development Effort
• Define Scope of Services to be Offered
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Organizational Alignment
• Organizational Goals• Executive Support• Champion
• Resources• Competence• Interest
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Scope of Digital Library Services
• Collection (Domain and Types)
• Dissemination
• Intended Users (New or Current)
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Scope of DL Development
• Work to be done
• How it will be done
• Implementation => Operation
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Define the User Community
• Organizational Mission, Policies, Plans
• Current Stakeholder Groups
• Identified Groups in Need
• Groups that Use Targeted Collection
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User Community Groups
• Researchers (Scientists & Scholars)
• Practitioners, Managers, Policy Makers
• Students (traditional & life long learners)
• Teachers (K-12 & Higher Education)
• Librarians (Corporate, Public & Academic)
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Identify User Community Needs and Expectations
• Communication Channels for Users
• Services to Meet User Needs
• User Expectations
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Communication Channels for Reaching the User Community
• Suggestion Box/Form• Focus Groups• Questions/Interviews
• Online Surveys • E-Mail Contact Point• Other Digital Libraries
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Services to Meet User Needs
• Content Documents and Data Sets• Discovery and Analytical Tools• Support Services• Community Outreach
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Support Services to Meet User Needs
• FAQ List• Tutorials• Metadata db• On-line Reference db
• System Support• Domain Support• Training• Colloquiums
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User Expectations
Vigilantly scan for ways to meet new, unidentified, and
evolving requirements.
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Working With User Community Representatives
• Collaborators• Partners• Advocates
• Advisory Group• Content Contributors• Reviewers/Testers
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Provide Opportunities for User Community Participation
• E-Mail Discussion Groups
• Calls For Participation
• Professional Societies
• Newsletters and Announcements
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Robert R. DownsCenter for International Earth Science Information Network
Columbia [email protected]
http://www.ciesin.columbia.edu http://sedac.ciesin.columbia.edu