british library engagement with its user communities

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An introduction to the Business & Intellectual Property Centre Maria Lampert Information Expert

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A paper given at the ALISS Christmas event by . Maria Lampert, Information Expert – Business and Intellectual Property, British Library

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Page 1: British Library engagement with its user communities

An introduction to the Business & Intellectual Property Centre

Maria Lampert

Information Expert

Page 2: British Library engagement with its user communities

www.bl.uk 2

The British Library

The British Library is the UK’s national library and one of the world’s greatest research libraries, with collections containing over 150 million items and representing every age of written civilisation and every aspect of human thought.

Page 3: British Library engagement with its user communities

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A brief history…..

• 1753 - British Museum Department of Printed Books

• 1855 - Patent Office Library

• 1962 – National Library of Science and Invention

• 1973 - British Library

• 1982 - Business information collection

• 2006 - Business & Intellectual Property Centre

Page 4: British Library engagement with its user communities

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Inspiration

“To be a successful entrepreneur, you need to be a pathological optimist and believe you can change things. But you've got to know what you need to do, and how to do it.

The Centre can help you find out, and that can have such a powerful effect.”

Dame Anita Roddick, founder of The Body Shop

Page 5: British Library engagement with its user communities

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InspirationI had my idea, because it was successful, inevitably it was copied and because I had patents I was able to go to court and defend my idea and enforce my patent rights…

Overall it's been really an amazing journey and I've learnt a huge amount and the Library and the Business & IP Centre has been a hugely important part of everything that I've done

I recommend the Business & IP Centre as a safe haven for inventors.

Mandy Haberman Inventor of the Anywayup Cup

Page 6: British Library engagement with its user communities

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First stop for innovation and business

Get inspiration

Page 7: British Library engagement with its user communities

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First stop for innovation and business

Get inspiration Protect your ideas

Page 8: British Library engagement with its user communities

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First stop for innovation and business

Get inspiration Protect the ideas Develop the business

Page 9: British Library engagement with its user communities

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The Business & IP Centre Innovation Cycle

Source: The source goes here

Page 10: British Library engagement with its user communities

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Our success story to date

• 300,000 people through the doors

• 30,000+ have received direct advice, guidance and/or training

• Delivered over 4,500 workshops and 1:1 advice sessions

• Successfully reached out to diverse audiences

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Our success story to date

• Increased our outreach programme

• Developed a highly successful partner programme

• Attracted over £11 million of in-kind benefits

• April 2005 to March 2011 we helped to create 2,775 new businesses and a further 3,345 new jobs.

Page 12: British Library engagement with its user communities

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Our ‘Seven up’ census

We provide a valuable and appreciated service

•96% would recommend the Centre to others

•94% were satisfied with the service that they received

•90% will continue to use the Centre

•94% would not have achieved their results without our help

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Our ‘Seven up’ census

Our service gives entrepreneurs skills and confidence

• 46% raised their awareness and understanding of IP issues

• 43% were able to understand their customers and markets better

• 40% acquired new skills through workshops

• 33% gained the confidence to set up a business

Page 14: British Library engagement with its user communities

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Business & IP Centre – reading room

Page 15: British Library engagement with its user communities

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Breakout rooms

• 1 Seminar room – up to 50 delegates

• 1 Technology room – up to 10 delegates

• 2 Small interview rooms – up to 3 people

• 1 medium sized interview room – up to 6 people

• 1 large interview room – up to eight people

• Public networking area

Page 16: British Library engagement with its user communities

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Choose your service

• Visit our reading room

• Attend a seminar

• Attend a workshop

• Book a 1:1 Information advice session

• Book a 1:1 Ask an expert session

• Take part in a networking event

Page 17: British Library engagement with its user communities

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Online information sources

17

Page 18: British Library engagement with its user communities

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Directories

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Trade and Business Journals

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Industry Guides

Page 21: British Library engagement with its user communities

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Engage with Social Media activities

British Library Entrepreneur and SME Network has over

3,398 members

Our BIPCTV YouTube channel showcases our Inspiring

Entrepreneurs events and our success stories - 376,872 views

4,640 followers on Twitter

Over 6,877 members

Innovation and Enterprise blog

Page 22: British Library engagement with its user communities

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Offer Expert advice

Mark Sheahan

Inventor in Residence

Alasdair Inglis

Experienced Marketer

in Residence

Page 23: British Library engagement with its user communities

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Our priorities for the future

• Securing long term sustainability of the Centre

• Supporting growth companies in London through intensive innovation support

• Rolling out the Business & IP Centre model across UK

Page 24: British Library engagement with its user communities

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Business & IP Centre National Network

Leeds

Newcastle

Sheffield

ManchesterBirmingham

Liverpool

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Securing funding

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ERDF - Innovating for Growth

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Innovating for Growth Benefits

One-to-one mentoring and advice on:

• Developing and implementing a sustainable strategy for business growth

• Expanding business to new outlets and channels

• Entering new markets

• Developing product or service range to reach new customers

• Protecting Intellectual Property

• Increasing the power of the brand

Page 28: British Library engagement with its user communities

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Innovating for Growth Benefits

• Access to personalised research service

• Peer-to-peer networking

• Featured in Business & IP Centre media and marketing campaigns

• Complimentary tickets to events with the chance to meet high-profile speakers

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Innovating for Growth Partners

Product development & manufacturing support

Patent Attorneys & Trademark Attorneys

Business performance improvement coaches for growing businesses

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Innovating for Growth to date

• 90 businesses have taken part until now:– Creative industries (19%)– Wholesale/Transport (9%)– Professional Services/Consulting (8%).

• Participating businesses:– 43% owned by women– 52% ethnic minority owned– 5% disabled-owned

• Heard about the programme through:– British Library staff contact (41%)– BIPC e-newsletter (16%)– Friends/colleagues (12%)

Page 31: British Library engagement with its user communities

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Innovating for Growth to date

• Two thirds of the businesses have been trading between 1-5 years

• Average size: 7 employees with an average annual turnover of £317k

• 53 high-value jobs for London have been generated so far

• Finalist out of over 150 entries in the RegioStars 2014 competition:

– Annual competition which recognises Europe’s most innovative and inspiring ERDF-funded projects

– Winners will be chosen in October 2013 in Brussels

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Innovating for Growth – Success Stories

“Although I was sceptical if it could help me, I was amazed that, by the end of each session with the I4G advisors, I thought completely differently about my business and how to move forward".

“This programme is certainly giving me a kick in the right places!! Had a really productive meeting yesterday and am totally shaking up my database to finally make it work for me."

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Innovating for Growth – Success Stories

"The Innovating for Growth programme has been absolutely invaluable for our business. It is so rare, when running a small company, that you get the chance to pause, step back and take an objective look at your business, warts and all. This programme has allowed us to do just that. As a result of the sessions, I feel we have a renewed sense of focus, purpose and drive, and that can only be beneficial for our business. Thank you."

"Very worth while experience, I feel energized but also emotional which is a powerful combination."

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Any questions?

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If you do have any further questions…….

[email protected] or [email protected]

+44 (0)20 7412 7966 (Direct) or 7903 (Research Service)

@lampert_m