managing emotional culture in the library - setting... · emotional intelligence while all four...
TRANSCRIPT
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Setting the Emotional Tone: Managing Emotional Culture in the Library
Jason Martin
Walker Library, Middle Tennessee State University
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About Me
• Associate Dean, Walker Library, MTSU
• Assessment
• Professional Development
• Researcher, Author, and Presenter
• Leadership
• Emotional Intelligence
• Mindfulness
• Organizational Culture
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Introduction
Modeling good organizational behavior using emotional
intelligence.
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Introduction
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What is Emotional Intelligence?
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Emotional Intelligence
Goleman (2004) wrote, “Emotional intelligence, at the
most general level, refers to the abilities to recognize and regulate
emotions in ourselves and others.”
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Emotional Intelligence
•Emotional Intelligence
•Self-Awareness
•Self-Management
•Social Awareness
•Relationship Management
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Overview
SELF OTHERS
AWARENESS
(RECOGNITION)
Self-Awareness
• Understand emotions
• Know who they are
• Value-driven and self-
accepting
• Introspection
Social Awareness
• Empathy
• Compassion
• Considering emotions
when making decisions
• Work to understand others
MANAGEMENT
(REGULATION)
Self-Management
• Self-control
• Work-life balance
• Long-term achievement
• Mindful
Relationship Management
• Building relationships
• Influence and inspiration
• Communication
• Be open and curious
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Emotional Intelligence
Why is emotional intelligence important to leadership?
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Emotional Intelligence
Leadership is emotional.
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Emotional Intelligence
Self-awareness and social awareness are the cornerstones of
emotional intelligence.
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Emotional Intelligence
While all four pieces play an important role in managing
emotional culture, this webinar will focus on social awareness and
relationship management.
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Emotions in the Workplace
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Emotions in the Workplace
Libraries need a healthy emotional culture in order to work well together and be a
functional organization.
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Emotions in the Workplace
Culture is the shared values, norms, and accepted behaviors of
an organization.
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Emotions in the Workplace
Emotions are fine in the workplace.
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Emotions in the Workplace
Problems arise from too much or too little emotions.
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Emotions in the Workplace
Emotions must be expressed constructively.
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Emotions in the Workplace
As a leader, stay grounded and use emotions wisely.
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Self-Awareness
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Self-Awareness
•What look are you projecting to your library?
•What does that look say about you?
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Self-Awareness
Are you emotionally aligned?
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Self-Awareness
•Be aware of and control unconscious bias.
•See every person and situation with fresh eyes.
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Self-Awareness
Where do you excel?
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Self-Awareness
Are you allowing emotion to control your actions?
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Self-Awareness
•Conscious pause•Right now I am thinking…
•Right now I am feeling…
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Self-Awareness
Mindfulness
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Self-Awareness
Reflect and explore why.
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Self-Management
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Self-Management
Emotional consistency.
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Self-Management
Is it your mood?
Or is it you?
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Self-Management
•Respond do not react.
•Delay your response.
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Self-Management
Be aware of body language and facial expressions.
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Self-Management
Monitor what you say to yourself.
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Self-Management
Working after work.
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Self-Management
Self-Care
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Self-Management
•Develop and use your positive.
•Manage your negative.
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Social Awareness
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Social Awareness
What is empathy?
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Social Awareness
•Types of empathy
•Cognitive
•Emotional
•Empathic concern
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Social Awareness
Problems with empathy.
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Social Awareness
What is compassion?
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Social Awareness
Empathy v. Compassion
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Social Awareness
•Organizational awareness is a kind of empathy.
•Understand the people and culture of your library.
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Social Awareness
Resonant v. Dissonant Leadership and Organizations
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Social Awareness
Relate with your co-workers.
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Social Awareness
•Acknowledge feelings and emotions.
•Influence and redirect emotions.
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Social Awareness
Group problem solving.
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Social Awareness
Reward behavior you want to see.
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Social Awareness
When problems arise, do not be passive.
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Social Awareness
Help develop a sense of purpose for the library and create hope and a vision for a better future.
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Social Awareness
Creating new norms and changing old ones.
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Relationship Management
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Relationship Management
Leadership is relationships.
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Relationship Management
Relations Leaders
v.
Task Leaders
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Relationship Management
•Communicate effectively
•Be transparent
•Actively listen
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Relationship Management
•Antagonistic relationships•Focus on facts, not people.•How did I contribute to this?•Meet hardness with softness.•Provide room to back down.
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Relationship Management
•Use the 3 R’s
•Redirection
•Reciprocity
•Rationality
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Relationship Management
•Passive aggressive colleagues•Conscious pause
•Benefit of the doubt
•Focus on the message
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Review
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Review
•Cannot change everything at once.
•Aim large, but start small.
•Small things add up to big things.
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Review
•What message are we sending with our behavior?
•How can we better model good organizational behavior?
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Review
•Self-Awareness
•What are we feeling?
•Why are we feeling it?
•Is it controlling us?
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Review
•Self-Management
•Not letting what we are feeling control us.
•Changing what we are feeling.
•Managing the message we send.
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Review
•Social Awareness
•Being aware of others’ perspectives and what they think and feel.
•Being attuned to our library’s emotional culture.
• Influencing the emotional culture of the library.
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Review
•Relationship Management
•Developing relationships throughout the library.
•Managing relationships, especially difficult ones.
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Review
•Questions?
•Resources: drjasonmartin.info/professional/research/manageec/
•E-Mail: [email protected]