managing and delivering eservices the egovernment challenge
DESCRIPTION
Managing and delivering eServices The eGovernment challenge. Tariq Habib eCompany – Etisalat [email protected]. Agenda. eServices and eGovernment Phases of eServices Building blocks of eServices Architectural models Methodology Q & A. Putting things in perspective. - PowerPoint PPT PresentationTRANSCRIPT
Managing and delivering eServicesThe eGovernment challenge
Tariq HabibeCompany – Etisalat
Agenda• eServices and eGovernment • Phases of eServices• Building blocks of eServices• Architectural models• Methodology• Q & A
Time
eGovernment defined• G2P ( Gov to Public)
– Citizens– Residents– Visitors
• G2B (Gov to Business)• G2G (Gov to Gov)
– Within Federal & other governments
– With local/provincial/emirates governments
G2E (Gov to its Employees)
G2P
G2B
G2G & G2E
eService defined• eService is delivery of a government
service using electronic interaction through a channel of choice by the users
• Full service eGovernment delivers its eServices in a convenient, automated and efficient manner which are available to users on a 24x7x365 basis
Phases of eServices• Static
– Information delivery– On-line forms
• Interactive– On-line entry and
submission– On-line status tracking– occasional and/or frequent
manual interfaces Transactional
– Single interface– Fully end-to-end– No manual processing
static
interactive
transaction
TimeR
el. c
ompl
exity
Composition of eServices• Identity management
– Authentication– Single-sign-on– Non-repudiation
• Security– Transaction integrity– eService availability – mirroring, DR, back-ups– Confidentiality of information – in repository & transit
• Scalability– Ability to handle future increase and burst usage
• Auditability Work-Flow based business logic – the core application
Delivery channels for eServices Standard web browsers Mobile handsets SMS (semi-interactive) USSD (fully interactive) Self service (public) kiosks Internet Café
Assisted – over the counter
Implementation models..• Vertical
– Single service delivery– Dedicated infrastructure– Costly due to redundant investments– Non-scalable– Non-transformational
Shorter time to service
Vertical application -oneCustomers
User Interface
eService Logic
Backendinterface
Remoteinterface
Localinterface
Management
Data repositories
Vertical applications - manyCustomers
User Interface
eService Logic
Backendinterface
Remoteinterface
Localinterface
Managem
ent
Data repositories
Customers
User Interface
eService Logic
Backendinterface
Remoteinterface
Localinterface
Managem
ent
Data repositories
Customers
User Interface
eService Logic
Backendinterface
Remoteinterface
Localinterface
Managem
ent
Data repositories
Customers
User Interface
eService Logic
Backendinterface
Remoteinterface
Localinterface
Managem
ent
Data repositories
Implementation models..• Horizontal
– Shared services are consolidated into enabling infrastructure & platforms
– Incremental cost– A framework for related policies, standards and
procedures is defined– Reengineered business processes are transformed to
eServices– Scaleable
Initial costs & time to service may be inflated
Horizontal applications
Content Management
Application/Business Logic
WorkFlow Engine/Business Integration
WebServers
Message Broker
Shared Content
Repository
Transaction History
Portal Data
LDAP
Single Sign On
E-Service
E-Service
WebService
Portal Server
Automatic Channel Detection & Content Rendering
PKI enabled
logs
Managing the challengea four step methodologya dedicated PMO
The methodology
q Userq Functionalq Key Performance
Indicators
Requirementsü Conceptü Detailedü Interfacesü Technology Off-the-shelf/bespoke
Design/BuildØ In vs. outsourcingØ Install/configure
technologyØ Integrate InterfacesØ RFS
Implement/Integrate
o Datacentero Securityo Patcheso KPI
Manage/Operate
Project 1 Project 2 Project 3 ….. … …. Project n
Program Director
Program Manager(s)
PMO Secretariat
Change process analyst
Procurement Mgr
Enterprise Data ModelerSolution Architect
Financial analyst
Project Management OfficeSteering Group
Thank you for your attentionQ&A at the end of this session please