3rd Meeting of Working Group 2March 13th, 2007

Bilal M. HusainDirector of eServices Projects

Saudi eGovernment Program (Yesser)bhusain@yesser.gov.sa

2

Agenda

• National ICT Timeline• ICT Landescap• Current and Future ICT Ranking• National eGovernment Program

– Approach, Vision and Budget– Overview of Projects and current Status– Public Private Partnership

• Monitoring and Evaluating eGovernment

3

Telecom Act Establishment

of Telecomm Commission

Telecom Act Establishment

of Telecomm Commission

Drafting a national IT plan

Drafting the e-transaction act

The Launch of the e-payment gateway

Liberalization of data and mobile

2nd mobile licensee launches IPO

Drafting a national IT plan

Drafting the e-transaction act

The Launch of the e-payment gateway

Liberalization of data and mobile

2nd mobile licensee launches IPO

Liberalization of ISP sector

Liberalization of ISP sector

1998

1999

2001

2002 2004

Issuance of Telecom Bylaw

Launch of Initial Public Offering (IPO) of STC

Liberalization of VSAT

Issuance of Telecom Bylaw

Launch of Initial Public Offering (IPO) of STC

Liberalization of VSAT

National E-Government program “Yesser” [WWW.YESSER.GOV.SA]

National ICT plan 2nd mobile licensee launches

service EasyNet Home PC Initiative WTO membership

National E-Government program “Yesser” [WWW.YESSER.GOV.SA]

National ICT plan 2nd mobile licensee launches

service EasyNet Home PC Initiative WTO membership

Establishment of Saudi Telecom Company (STC)

Establishment of Saudi Telecom Company (STC)

ICT Ministry IT added to

Commission’s Mandate (CITC)

Liberalization of VSAT Services

ICT Ministry IT added to

Commission’s Mandate (CITC)

Liberalization of VSAT Services

Not Exhaustive

20052003

3rd Mobile License TBI 2nd Fixed Line License TBI 3G Service launched Internet Restructuring E-Transaction & E-Crime Acts Riyadh “Smart City” Project

launched with a pilot site 1st National eTransaction

Conference held

3rd Mobile License TBI 2nd Fixed Line License TBI 3G Service launched Internet Restructuring E-Transaction & E-Crime Acts Riyadh “Smart City” Project

launched with a pilot site 1st National eTransaction

Conference held

2007

National ICT Scene Timeline

2006

TelecommAct

IntellectualProperty Rights

e-TransactionsLaw

Cyber CrimeLaw

HomeComputing

SMEs & Smart Cities

ContentDevelopment

Building Confidence

(CERT, SPAM,..)

Strategy &Action Plan

Portal PKI CentreSetting

Standards

Sadad(e-payment Gateway)

Smart National ID Cards

e-Umrah Saudi EDI(E-Trade)

e-TaxMOI Citizen

PortalInvest-In-Saudi

Portal

Legal and Regulatory

ICT Development

e-Government Project

National Projects

National commitment to capacity building – •1 Billion SR for e-education projects• Multiple projects with international partners for capacity building (Intel, Microsoft, Cisco, ..)

The ICT Landscape

…

Source: CITCSource: CITC

5

ICT Metric Unit KSA Now

Top 10

KSA 2010?

Internet Users Per 1000 inhabitants 144 668.60 500

Fixed telephone lines Per 1000 inhabitants 164 606.6 …….

PCs Per 1000 inhabitants 200 704.4 500

Mobile telephone subscribers Per 1000 inhabitants 680 912.8 > 900

Cyber security addressed Scale from 1-10 5.7 7.2 7.0

Broadband subscribers Per 1000 inhabitants 3 139 120

Mobile Telephone costs US$ Per 3 minutes peak hours-local 0.4 0.2 0.2

Broadband costs US$ per 100 kbits per month 24.0 10.3 12

Impact of ICT on Competitiveness Rankings

Source: CITCSource: CITC

6

Ministry of Finance

Ministry of Communications and IT

Communications and IT

commission

Official start: 1 / 1 / 2005

National e-Government Program

7

Unified Vision and

Action Plan

Unified Vision and

Action Plan

Common Standards

and practices

Common Standards

and practices

Shared Infrastructures

Shared Infrastructures

”Yesser“ ”Yesser“

Coordinated Decentralized

Approach

The Saudi Approach

8

Initiative Budget

The budget funds more than 150 e – services,

(3) National projects(6) Major infrastructure projects

In addition to other projects

ـر: يّس� المصدر

Total budget allocated For the period of 2006 – 2010 SAR

(3045) Million

9

Describing all the service improve-ments aimed for by redesigning the government agency’s services, e.g., availability whenever and from wherever

Building a reli-able infrastruct-ure (incl. data and technical layer) in compliance with YEFI* standards and building on e-government infrastructure

Vision &

Objectives

Infrastructure

Organization

Funding Change Mgmt.Governance

Having a dedic-ated organization embedded in an appropriate governance model, with an effective funding mechanism and a broad change mgmt. initiative

Having a compelling and motiv-ating vision to drive the initiative as well as clear and specific ob-jectives to guide implementation

E-ServicesCross-

departmentalprojects **

Providing major cross-departmental applications as a catalyst for increasing efficiency and effectiveness of government agencies

* Yesser Framework for Interoperability; **Not applicable for all government agencies

Source: Team

COMPONENTS OF E-GOVERNMENT ACTION PLAN

10

“By the end of 2010, everyone in the Kingdom will be able to enjoy – from anywhere and at any time – world class government services offered in a seamless, user friendly and secure way by utilizing a variety of electronic means.”

2010 VISION

Timeline needed to boost motivation and ensure timely delivery

Key belief of “e-government must be driven by user demand”

Goal of providing services at the highest standard of security

Goal of providing servi-ces to everyone in the country (i.e., city and countryside, citizens, business and expatriates)

Goal of providing access to services from every-where inside and even outside the country (e.g., expatriates)

Goal of providing servi-ces through electronic means such as internet, kiosks, IVRs and mobile phones (SMS)

Goal of providing access to services at any time (“24/7”)

Goal of providing services to the user in an integrated and seamless way

Objective of providing better services

Source: Yesser

11

10 OBJECTIVES FOR SAUDI-ARABIA’S E-GOVERNMENT INITIATIVE

Source: Yesser

1. Provide the top priority services (150) at world class level of quality electronically

2. Deliver services in a seamless and user friendly way and at highest standards of security

3. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country

4. Realise 75% adoption rate with respect to the number of users

5. Ensure 80% user satisfaction rating for all services provided electronically

6. Deliver all possible official intra-governmental communication in a paperless way

7. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible

8. Purchase all goods and services above a reasonable value threshold through e-procurement

9. Contribute to establishment of information society in the Kingdom through spreading information, knowledge and use of e-services

10. Help improve use of country’s assets and resources by increasing society’s productivity in private, business and public sector

PROVIDE BETTER SERVICES BY THE END OF 2010

INCREASE INTERNAL EFFICIENCY AND EFFECTIVENESS

CONTRIBUTE TO COUNTRY’S PROSPERITY

12

NATIONAL E-GOVERNMENT TECHNICAL ARCHITECTURE

Components to be implemented and managed centrally

User interaction toolkit

User securitygateway

Paymentsgateway

Integration bus

E-government portal

Agency Web sitesand portals

Corporate systems(e.g., ERP)

Front-end layer

Middle layer

Agency back-endsystem

SADAD

Back-end layer

Intranet portal

PKI - Certificate Service Providers

E-services integration infrastructure

MoI MoCI

E-government network

E-government network

13

• 2007 after devising the

specifications• ongoing•2007

Stage – I accomplished, the portal was launched

Data center established, stage I connecting (14) government organization accomplished

Governmentnetwork

Integrationinfrastructure

Governmentportal

Intranetportal

Interoperab.framework

E-services shared data

OVERVIEW INFRASTRUCTURE PROJECTS

Project

De-script-ion

E-governmentnetwork

• Network infra-structure and set-up of stand-ards allowing gvmt. agencies, companies and individualsdata exchange

• Infrastructure for VPN connecting government institutions

Integrationinfrastructure

• Integration bus • Shared

services: user authentication/ authorization, payments

• User interaction toolkit

E-governmentportal

• Single (not exclusive) point of access to information about gvmt. services and e-services for citizens and companies

• Single (not exclusive) point of access to gvmt. e-services

Intranetportal

• Single (not exclusive) point of access to internal gvmt. data and supporting applications for gvmt. agencies and their employees

Interoperab.framework

• Common standards and definitions to be used in exchange of information between gvmt. agencies

E-services shared data

• Facilitation of data sharing between gvmt. Institutions

• Implementation of required interfaces

Involved entities

• MoI, MoCI• SADAD

All gvmt. agencies participating in e-govern-ment program

All gvmt. agencies participating in e-govern-ment program

All gvmt. agencies participating in e-govern-ment program

All gvmt. agencies participating in e-govern-ment program

Owner Yesser • Yesser• Data owners (e.g. MoI, MoCI)

Infrastructure Projects

Accomplishment status

All gvmt. agencies participating in e-govern-ment program Government service

bus specifications and design accomplished. In the stage of awarding the project.

14

OVERVIEW E-SERVICES PROJECTS

Project

Description

Owner

Category 1 orpilot e-services

Category 2e-services

Category 3e-services

• Services of highest priority, serving as best practice examples

• (4) government organizations

• Services of very high priority

• 11 different government agencies

• Services of high priority

• 34 different government agencies

E-procurementGovernment

correspondencesNational data

exchangeeServices Projects

Number of services

• G2C: 2• G2B: 3• G2G: 1

• G2C: 12• G2B: 5• G2G: 3

• G2C: 57• G2B: 62• G2G: 5

Process mapping for service as-is, business process redesign, IT assess-ment and redesign, e-enablement and implementation of service

15

OVERVIEW NATIONAL APPLICATION PROJECTS

Project

Descrip-tion

Owner

E-procurementGovernment

correspondencesGovernmentdatabases

• Development of a govern-ment-wide electronic platform for centralized procurement of goods and services needed in gvmt. agencies

• In the end state, usage of platform mandatory for all gvmt. agencies and all suppliers (given value of purchase is above a certain threshold)

• Ministry of Finance

• Development of a govern-ment-wide electronic platform to prepare, exchange, store, track and retrieve messages and documents

• To consist of two modules– Electronic messaging

system– Electronic document

management system• Yesser (facilitator)

• Development of a govern-ment-wide electronic platform to make available to all gvmt. agencies (and, possibly, the public and the private sector) information already stored in databases of various government agencies

• Yesser (facilitator)

Involved entities

• Short term, only biggest ministries

• Long-term, all government agencies

All government agencies and their employees

• As “suppliers”: gvmt. agencies to be identified

• As users: all gvmt. agencies and, possibly, the public and private sector

E-procurementGovernment

correspondencesNational data

exchangeNational Application Projects

16

1. E – government building construction

2. National center for digital certification preparation

3. Data center construction and equipping.

4. Government Secure Network

5. Government services portal – stage I

6. Infrastructure components – stage I

7. Government Resource Planning.

8. Support the implementation of pilot services

9. E – services budget allocation

10. E – forms for ministry of finance and auditing bureau.

11. Public Private Partnership.

12. Awareness in the government sector

13. E – transactions conference

20062005

1. Establishing ‘Yesser’

(Organizational structure, work plan, Identity)

2. Developing ‘Yesser’ website3. Electronic government surveying4. Internal e – government

committees

5. Develop strategy and National action plan

6. Prepare pilot e - services

7. Design Technical infrastructure.

8. E – government projects approval mechanism.

9. Payment order e – Form.

10. Government directory e - 905

11. Acts and bylaws directory.

12. Government services directory.

13. E – government guidelines.

14. Best practices (ongoing)

15. YEFI framework (ongoing)

16. Workshops (ongoing).

eGovernment Timeline: Beginning Excluding

17

1. Sufficient funds to implement e – government projects.

2. National center for digital certification readiness.

3. National data center readiness.

4. Government secure network readiness

5. Enhance IT representation and involvement in government organizations

6. Centralization of IT in government organizations

7. Widespread of internet use.

8. Widespread of personal computers

9. Use of smart card applications

10. Legislative constitution readiness

11. E – government portal – stage 1 readiness.

12. Infrastructure components – stage 1 readiness.

13. The provision of several government services electronically.

14. E – forms dissemination

15. Enhance public and government awareness.

200820072006

The first tipping

point for e - governmen

t

eGovernment Timeline: Now

18

MONITORING AND REPORTING CYCLEProject managers update PMO on projects’ status• PMO sends status update templates to project

managers• Project managers send updated templates to PMO• PMO discusses status update with project managers

23

1

Full reporting cycle includes feedback to keep two-way communication between project managers and

PMO, EPD, SC, and SSC

Project managers report to PMO

PMO reports to EPD* & SC**

EPD reports to SSC***

PMO reports to e-government program directorate and Steering Committee • PMO reports on a

monthly basis on status of projects to e-government program directorate and Steering Committee and seeks their feedback

• PMO escalates issues, if needed

E-government program directorate reports to Supreme Supervisory Committee • E-government program

directorate reports on a quarterly basis on status of e-government program to the Supreme Supervisory Committee and seeks their feedback

• E-government program directorate escalates issues, if needed

• SSC gives feedback on status and takes decisions on projects if necessary

*EPD: e-government program directorate; SC: Steering Committee; SSC: Supreme Supervisory Committee

Source: Team

19

THREE LEVELS OF MEASUREING AND EVALUATING

Ministry/Agency LevelApplying Resolution 401. Implementation Rules for all government agencies to be measured2. Measuring form to be submitted by all government agencies each six months stating

the development of eGovernment adaptation

National LevelAction Plan Indicators:

• Balance Score Card Project: Objectives:1. Detailing Action Plan’s Monitoring Indicators2. Applying monitoring and reporting document3. Collecting the summery of agency’s measuring forms and applying it on National Level

International Level Mapping KSA to WEF/INSEAD’s NRI and UNPAN’s Indexes:• eMapping Project: Objectives:

1. Deepening KSA’s presence in the UNPAN and NRI 2. Strengthening KSA’s local capacity to provide relevant data 3. Identifying the strategic benefits to be obtained from KSA’s e-mapping

1

2

3

20

2. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible

Example of Monitoring and Evaluating on a National LevelObjective: INCREASE INTERNAL EFFICIENCY

Objectives

1. Deliver all possible official intra-governmental communication in a paperless way

Measurement Source Example Assessment

• Number of government agencies using e-mail

• Percent of communication done by e-mail

• Government agencies IT assessment

• Percent of government agencies linked through VPN/ network

• Percent of government agencies sharing databases

• Government agencies IT assessment

• Percent of total value of government purchases through e-procurement

• Percent of total volume of gov. purchases through e- procurement

• Monitoring reports of e-procurement project

% of total value

% of gov. agencies using e-mail

% of all gov. agencies linked through VPN

Jan06

Jun06

Jan07

Jun07

Jan08

Jan06

Jun06

Jan07

Jun07

Jan08

Jan06

Jun06

Jan07

Jun07

Jan08

3. Purchase all goods and services above a reasonable value threshold through e-procurement

Source:Team

EXAMPLES

21

Example of Monitoring and Evaluating at Project LevelObjective: BETTER SERVICES BY THE END OF 2010

Objectives

1. Provide the top priority services (150) at world class level of quality electronically

2. Deliver services in a seamless and user friendly way and at highest standards of security

3. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country

Dimension

• Speed

• Accuracy

• Respon-siveness

• Degree of fulfilment to be available online

Measure Source Example

• Duration of service delivery, e.g., average of 10 min for work permit issuing

• Number of requests not processed properly

• Number of complaints through website or offices

• No. of e-services available online

• No. of access terminals in regions

• No. of foreign users

Duration to get work permit (min)

Jan06

80%

Assessment

Expat labour request% 10

90

Lost or could not be handled

No. of Complaints/feedback

Number of e-services

6 6 10

25

Jan06

Jun06

Jan07

Jun07

All qualitative objectives need to be operationalised along 4 dimensions, each of

which is to be measurable

Jun06

Jan07

Jun07

Jan08

Jan06

Jun06

Jan07

Jun07

Jan08

World Bank, other benchmarks as cross-check

Projectmonitoringreports

Project monitoringreports

Projectmonitoringreports

EXAMPLES

Source:Team

22

Thank You!

Please visit:

www.yesser.gov.sawww.yesser.gov.sa www.saudi.gov.sawww.saudi.gov.sa