manager skills ppt
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DESINGED BY
Sunil KumarResearch Scholar/ Food Production FacultyInstitute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY, ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499email: [email protected] , [email protected] linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com
Effective & successful managersSuccessful managers – defined
operationally in terms of the speed of their performance within the organisation
Effective managers – defined in terms of the quantity & quality of standards of performance & the satisfaction & commitment of subordinates
The golden rule management philosophy
Trust people fairly but according to meritMake others feel importantMotivate people by praiseEncourage feedbackSandwich every bit of criticism between two
layers of heavy praiseHave an open-door philosophyHelp other people get what they wantNever hide behind policy or pomposity
The effective management of people
Figure 7.5
Old Manager Thinks of self
as manager or boss
Follows chain of command
Works within a set organizational structure
New Manager
Thinks of self as sponsor, team leader, or internal consultant
Deals with anyone necessary to get job done
Changes organizational structure in response to market change
1.7
Old Manager Makes most
decisions alone
Hoards information
Tries to master one major discipline
Demands long hours
New Manager
Invites others to join in decision making
Shares information
Tries to master broad array of disciplines
Demands results
1.7
Assessing a manager’s effectiveness
The strength of motivation & the morale of staff
The success of their training & development
The creation of an organisational environment in which staff work willingly & effectively
Meeting important deadlines
Accuracy of work
Level of complaints
Adherence to quality standards
Productivity
Adhering to budgets set
Success Domains
Key is Balance
PersonalGrowth
RelationshipsWork
MaterialWealth
PowerSpirituality
HealthIntegrity
The Basic Managerial Skills
Planning, Organizing Setting goals (Prioritize & Posterioritize) Self assessment (Contribution, Productivity) Team building (Participation,Interpersonal) Managing time and stress Problem solving and decision-making Creativity Communication & listening (Multi culture) Emotional Intelligence
Emotional Intelligence
• Ability to monitor your own and others’ emotions and deal with them effectively
• Leaders with emotional intelligence are– More likely to detect friction and eliminate
conflict– More flexible – Better situational leaders
The Basic Leadership Skills How you manage!
Philosophy, style, approach, attitude, emotional intelligence.
Motivating and inspiring others to high levels of performance
Effective leaders know how to lead in any given situation, with any given group of individuals
Effective Leadership is very rare – and extremely valuable to organizations
What is Stress?
Stress - the unconscious preparation to fight or flee that a person experiences when faced with any demand
Stressor - the person or event that triggers the stress response
Stress Approaches
FightFlight
Potential negative consequences of a destructive job stress-burnout cycle.
Sources of Stress at Work (Internal & External)
Work Demands TTaasskk DDeemmaannddss RRoollee DDeemmaannddss
Change & uncertainty Lack of control Career progress New technologies Work overload/underload
Role conflict: Interrole Intrarole Person-role
Role ambiguity IInntteerrppeerrssoonnaall DDeemmaannddss PPhhyyssiiccaall DDeemmaannddss
Abrasive personalities Sexual harassment Leadership styles
Extreme environments Strenuous activities Hazardous substances
Stress Sources at Work(Internal & External)
NonWork Demands FFaammiillyy DDeemmaannddss PPeerrssoonnaall DDeemmaannddss
Marital expectations Child-rearing/day care arrangements Parental care
Religious activities Self-improvement tasks Traumatic events
How to combat stress?
Mental Count to 10 Control your thoughts Fantasize Ignore the problem??? Meditate & Yoga
• Focus point• Control your breathing
Think about how you’ll be a better person• Failure• Success
How to combat stress?
Physical Stretch Massage Exercise Aromatherapy Reflexology
Stress and Money PrioritizeDelegateDiet SleepLaughter
The importance • Changing social scene• Changing work culture• Increased work time• Dual income families
Steps to achieve work-life balance:• Discourage employees from working late • Take a regular employee satisfaction survey• Provide vacations• flexi times
DESINGED BY
Sunil KumarResearch Scholar/ Food Production FacultyInstitute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY, ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499email: [email protected] , [email protected] linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com