MANAGER AS A COACH

New Leadership approach :Managing people to day is becoming less about

command and control and more about Development anmpowerment .

Concept •MANAGING PEOPLE •(An Approach review )

1 • Command and Control • ( until yesterday) with Position of Power

2 •Development and Empowerment •( Today ) Give up the Power and become CHEER LEADERS and COACH

MANAGER AS A COACH Why Coaching is required ?

Flatter Organizations and frequent Downsizing means that employees need to cope with changed requirements in skills , responsibilities and performance . Individuals are called upon to take

Ownership for their own development and even Training and that is where Manager’s role is changing in to that of a Coach .

FLATTER

ORGNI ZATIO

N

FRE QUEN

T DOW

N SIZING

STAFF TO

COPE WITHN

EW SKILLS , RESPO

N SIBILITI

ES

STAFF TO TAKE OWNER

SHIP FOR

THEIR OWN

DEVELOPMENT

AND EVEN

TRAINING

HENCE MAN

AGER’S ROLE IS CHANG ING IN

TO THAT OF A

COACH.

CHEER LEADERS TO GUIDE , ENCOUR AGE AND SUGGEST RATHER THAN

DIRECTING

MANAGER AS A COACH What is Coaching ?

Coaching is a purposeful ongoing one to one dialogue between a Manager –Coach and the Line employee for the purpose of

developing skills and performance and enhancing potential. It is distinctly different from Performance assessment because it

focuses on encouraging , motivating and guiding the protégé to achieve higher goals .

MANAGER AS A COACH FORMAL CLASS ROOM TRAINING :

The traditional Formal Class room training is fast losing its effectiveness unless reinforced by subsequent reinforcement .

According to a study conducted by the XEROX Corporation , 87% of the newly taught skills were lost , in a controlled group , without follow up coaching . The message is clear . No matter how Good

the classroom is , the effectiveness is sustainable only through the on the job reinforcement .

MANAGER AS A COACH Questions that indicate the importance of the role that the Manager Coach Plays in employee development .

1. Is there some one at work who encourages my development ?

2. Have I had opportunities at work to learn and grow ?3. Does my Manager or some at work seem to care

about me as a person ?

MANAGER AS A COACH ATTRITION ANALYSIS :

Attrition analysis of any Organization of any organization will demonstrate that highest reason for leaving an

organization is an EMPLOYEE’S DISSATISFACTION with his or her immediate supervisor though in exit interviews

this reason is most often camouflaged .

MANAGER AS A COACH Questions that are deployed by Manager – Coach to draw solutions

to Problems out of their employees :1. What do you think ?2. How would you deal with this situation ?3. What options do you see for addressing this issue and what are

the Pros and cons of your preferred option ?Thus they cease to be prescriptive and instead they provoke a thinking process in

the minds of their employees to self seek the solutions .

MANAGER AS A COACH GOOD MANAGER – COACH :

Good Manager – Coach prefers to stay in the background but privately feels proud of having groomed yet another

protégé to be self reliant .The end result is a remarkable belief that develops in the mind of the employee that they themselves found a right

solution .

MANAGER AS A COACH BENEFITS OF THIS APPROACH

“MANAGER – COACH “1. An environment of self respect is infused in to the team .

This invariably increases the innovation level for resolving issues and thereby improving the team productivity.

2. Every interaction with the Coach becomes an opportunity to learn and grow. This stimulates broader and deeper thinking .

In today’s economy , it is critical to get optimal productivity from every employee . Coaching is thus a BUSINESS IMPERATIVE more than a FEEL GOOD CONCEPT.

MANAGER AS A COACH G.R.O.W Model on Coaching :

GOAL

REALITYOPTIONS

WILL

G

R

O

W

Goal – Defining what is to be achieved ; Reality – Exploring the current situation ; Options – Coming up with New Ideas for reaching the Goal ; Will – Deciding on a concrete plan

MANAGER AS A COACH CONCLUSION :

Manager Coach will thus be leading the Charge in the new world of employee empowerment and higher productivity .Faster the current sets of CONTROL CENTRIC MANAGERS evolve in to MANAGER – COACHES the better for any organization.