management functions chapter 11. objectives name the 3 functions of management describe the...
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Standard Marketing 2 Standard 4 – Discuss why all 3 functions of management involve decision making and leadershipTRANSCRIPT
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Management Functions
Chapter 11
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Objectives Name the 3 functions of management Describe the management techniques
properly Explain how to manage employees properly
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Standard Marketing 2 Standard 4 – Discuss why all 3
functions of management involve decision making and leadership
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Basic Management Functions
Planning – involves setting goals and determining how to reach them
Organizing – establishing a time frame in which to achieve the goal, assigning employees to the project, & determining a method for approaching the work
Controlling – the process of setting standards and evaluating performance
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Decision Making Process
Define the problem Identify the options available Gather information and determine the
consequences of each option Choose the best option Take action Evaluate the results
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Planning Realistic, comprehensive, & flexible Plans for the short- & long-range uses of
people, technology, and material resources Should be a written statement that identifies
resources that can be used to meet a given goal
Should be clear & direct Everyone involved should discuss the plan
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Organizing Coordinated effort to reach a company’s
planning goals Assigning responsibility, establishing work
relationships, hiring staff to carry out the work, and directing the work of employees
Staffing involves recruiting, hiring, training, and evaluating workers
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Controlling The process of comparing a plan with actual
performance Involves:
Setting standards Evaluating performance according to those
standards Solving problems in the evaluation
Purpose is to influence the behavior of employees so they are effective in helping achieve goals
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Management Techniques
Give clear directions
Be consistent Treat
employees fairly
Be firm when necessary
Set a good example
Delegate responsibility
Foster teamwork
Be ethical
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Why is it important for supervisors to be consistent?
What might happen if a supervisor refuses to delegate responsibility to those under him, but rather takes on n extremely heavy work load?
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Management Styles Authoritarian
Makes all the decisions Communication from top down
Democratic Employees take part in decision-
making Communication flows both
directions
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Management Styles Variations of authoritarian &
democratic Participatory
Directions are given by management but employees may complete a task without close supervision
Teamwork Management allows employees to
decide how best to complete a project
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Management Styles Other Variations
Discussion Management Managers meet frequently with employees
about how tasks should be accomplished Delegating Style
Managers assign tasks to employees who they believe can complete them
Different workplaces & situations call for different management styles
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Employee Motivation The more people feel they are
appreciated, the harder they work Managers should provide frequent
feedback & formally evaluate them each year
Identifying long-term goals and rewarding those who meet them are important ways to motivate those you manage
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Rewards Reward smart work, not busy work To get results, reward results Identify those that value speed and quality
Ask them to suggest ways to improve performance
Enthusiastic long-term employees are the key to success in most companies Reward loyalty by investing in continuing
education & promoting from within
Praise for good ideas & successes
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Encourage Creativity Do not let conformity stifle
creativity Encourage creativity & remind
them they will not be penalized for mistakes Sometimes it is necessary to
take risks when being creative
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Activity/Project You will be put into groups Once you get into your groups, you will get onto a
computer/computers Search for different team building activities, learn
about your activity, practice your activity, and then you will demonstrate your activity It should have movement and physical activity
Afterwards, we will have a discussion I will then select 2 activities & you will vote on
which one you liked better