mall management services epms
DESCRIPTION
THE LARGEST COMPREHENSIVE MALL MANAGEMENT COMPANY OF INDIA with offices spanning all across India. EPMS (E-City Property Management & Services Pvt. Ltd.) - an E-city Venture, the corporate brand identifying the Entertainment & Retail Business interests of the Essel Group. It gives us enormous pride to be a part of ESSEL GROUP, with diversified Business Segments – Packaging, Entertainment, Media, Real Estate, Education, Retail etc., under its umbrella like ZEE Networks, Dish TV & E-City Ventures. EPMS is into Comprehensive Property Management for Malls, / Banks / BPO’s / IT / ITES / Corporate & Commercial Real Estate, aiming to be the largest Property Management Service Providers in the country by 2015. The company is known by its commitment to provide professional standards of a large agency coupled with personalized service and attention of a smaller setup in a focused and professional framework. EPMS provides Property Management Services with an International Exposure suiting to Indian corporate working environment which includes overall Operations, Consultancy, and Advisory services. EPMS focus on non core business and examine the benefit plans for developers. We also insure new resources such as technical expertise, innovation in the field that will save time and money while improving which helps in reducing the cost over the longer term. EPMS is about Managing People & Places to achieve “Best Value for Money” by balancing between User Needs & Business Needs to achieve optimum organizational effectiveness.We are specialists in Mall Management that includes: - Mall Marketing, Mall Operation & Maintenance, Occupant Management, and Security.Having PAN India presence, we have the fallowing four malls in Delhi:• Cross River Mall – East Delhi• Vasant Square – Vasant Kunj• North Square Mall – Pitampura (North Ex.) • TDI FR Mall - Moti NagarPresence in Other Cites:• Fun Republic - Mumbai• Fun Republic - Lucknow• Fun Republic - Ahmedabad • Fun Republic - Chandigarh • Triton - Jaipur • D.D. City Mall - Gwalior • RK Cineplex - Hyderabad • City Mall -Kota • P & M Mall patna• Spectrum Mall Chennai• Fun Republic Coimbatore• Amrapali Mall, Bareilly• U.P. –Anurag City Centre ChhatarpurTRANSCRIPT
An E-City Venture&
An Essel Group Enterprise
EPMS
Property Management
Mall Management
Mall Marketing
Financial Management
Leasing
Project Consultancy
Service Management
Facility Management
EPMS
Mall Commercial Corporates Schools BPO IT
Essel Group
• The Essel Group is one of India's biggest and promising business houses striving to be the leader in every business that it ventures into.
• Over the years, the Group has metamorphosed into a conglomerate with an estimated turnover of US$ 20 billion (FY 2010). With worldwide operations, the Group employs more than 20,000 people across various locations.
ESSEL GROUP Corporate Structure
ESSEL GROUP Genesis
EPMS: An Overview
IncorporationAugust 2005
Managing Assets of aggregate yearly rentals
of INR 300+ crores
10 Million Sq.Ft. Retail Real Estate
space underoperations
Largest Comprehensive Mall ManagementCompany of India
An E-city Venture and An Essel Group EnterpriseVision
• To be the focused, financially driven management of a client’s non-core business support and required facility related activities and to provide comprehensive services with a clear focus on maximizing value.
Mission• To be one of the largest Retail Asset Management company of India by
2015• To manage 25 Million sq. ft. of Retail Assets by 2015• To be one of the most reliable Asset Management Company in India.
Objectives
• To provide World Class Management Outsourcing for Real Estate Infrastructure• To provide cost effective, productive & quality services• To create the biggest, specialized manpower database• To maximize tenant cash flows and continual occupancy
CITY
Ahmedabad
Bareilly
Bhilwara
Chandigarh
Chatrapur
Chennai
Coimbatore
Delhi
Gurgaon
Gwalior
Hyderabad
Jaipur
Kota
Lucknow
Mumbai
Noida
Patna
Sikar
Udaipur
EPMS :INDIA’s Largest Comprehensive Mall Management Company
Spread of EPMS in India
PRE OPERATIONS
POST OPERATIONS
Project Design & Research Advisory
Retail Leasing Consultancy
Property Management Services Mall Marketing & Branding
EPMS- Services Vertical
Operations Management
Operations Management
FinancialManagement
FinancialManagement
OccupantManagement
OccupantManagement
MarketingManagement
MarketingManagement
VendorManagement
VendorManagement
InvestorOwner
Management
InvestorOwner
Management
AdministrationAdministration
MIS Generation
MIS Generation
Specialized Mall Management
Services
• EPMS has transitioned into a Premier PMS company with its USP being comprehensive management of Retail Infrastructure.
Operation & Maintenance
Power generation & distribution
HVAC Systems
Fire Fighting systems
MIS
Collection
Inventory Management
Periodic Energy Audit
AMC Coordination
CAM Calculation Details
Co-ordination
Finance
Billing
Maintaining Books of Accounts
Property management services
Replenishment Public Amenities
Housekeeping
Scheduled Cleaning of Areas
Floor Polishing& Glass Cleaning
Debris Removal
External Area &Façade Cleaning
Pest Control
Attending Grievances
Helpdesk
Co-ordination
Tenant Management
Periodic Feedback
Property management services
In-Out moment Records
Day\Night Security Watch
Waste Management
Waste Collection
Storage
Removal
Sorting
CCTV MonitoringManaging Public & Private Area
Security Management
Control Systems
Property management services
Parking Management
Daily Inflows
Managing Park Vehicles
DailyReports
CollectionOf Park Charges
Marketing
Space
Event Marketing
EnhancingFootfalls
CustomerFeedback
Signage's
Celebrity’s Endorsements
Property management services
Liasoning
Liasoning with Local body
Approvals from Local Authorities
Relationship with Local Authorities
Local Admin Management
RegularMaintenance
Flower Bad Care
Landscape Design Renovation &
Installation
Watering of the Plants
Horticulture
Lawn Fertilization & Weed Control
Property management services
Business Strategy Enablers
Property Management
Set up a robust monitoring system based on industry
best practices• SAP
Appointment of key managerial staff
• Training & Development
Appointment of key operations contracts
• Industry network & relationships
Customer-focused services • Operations & Management
Property Management – Financial Strategy
Appoint key management staff
Key Operations Contracts
Franchisee Fee
Transparency
Percentage of lease rental or Rupees per
sq ft
Billed directly to the asset owner on
actual
Billed directly to the asset owner on
actual
Value addition
Properties Under ManagementNo Retail Unit Location Area
1 Fun Republic Mall Lucknow 5.20 Lakh Sq ft
2 Fun Republic Mall Coimbatore 5.50 Lakh Sq ft
3 Fun Republic Mall Mumbai 1.80 Lakh Sq ft
4 Fun Republic Mall Chandigarh 1.10 Lakh Sq ft
5 Fun Republic Mall Udaipur 1.20 Lakh Sq ft
6 TDI Fun Republic Mall Delhi 0.90 Lakh Sq ft
7 Cross River Mall Delhi - NCR 4.50 Lakh Sq ft
8 Triton Mall Jaipur 7.50 Lakh Sq ft.
9 North Square Mall Delhi 1.20 Lakh Sq ft
10 Vasant Square Mall New Delhi 5.50 Lakh Sq ft
11 City Mall Kota 2.50 Lakh Sq ft.
12 DD Mall Gwalior 3.50 Lakh Sq ft
13 R K Cineplex Hyderabad 1.50 Lakh Sq ft
14 Cine Mall Bhilwara 1.10 Lakh Sq ft
15 P & M Mall Patna 2.25 Lakh Sq ft
16 Spectrum Mall Chennai 2.00 Lakh Sq ft
17 Cine mall Sikar 1.00 Lakh Sq ft
18 Amrapali Mall Bareilly 2.20 Lakh Sq ft
19 Anurag City Centre Chatrapur 0.90 Lakh Sq ft
Office Complex Location Area
20 Zee Office Noida 3.5 Lakh Sq Ft
21 Suncity Business Tower Gurgaon 2.5 Lakh Sq Ft
22 Dish TV Office Noida 3.5 Lakh Sq Ft
School Place Area
23 Suncity World School Gurgaon 2.50 Lakh Sq ft.
Fun Republic, Lucknow 5.2 Lakh sft D.D. City Mall,Gwalior 3.5 Lakh Sq.Ft
Triton Mall, Jaipur 7.5 Lakh sft
Key Retail Units Managed by EPMS
City Mall, Kota 2.5 Lakh sft
Cross River Mall, Delhi 4.5 Lakh sft Fun Republic, Mumbai 1.8 Lakh sft Vasant Square Mall, Delhi 5.5 Lakh sft
Cine Mall Sikar, 1 Lakh sft Fun Republic, Chandigarh 1.1 Lakh sft Cine Mall Bhilwara-1.1 lakh Sq ft
Key Retail Units Managed by EPMS
North Square Mall Delhi 1.2 lakhsft
TDI Fun RepublicDelhi 0.90 lakh sft
R K CineplexHyderabad 1.50 Lakh sft
Spectrum Mall, Chennai. P&M Mall Patna, 2.5 lakh sq.ft.2 lakh sq.ft.
Amrapali Mall , Bareilly, 2.2 lakh sq.ft.
Key Retail Units Managed by EPMS
Zee Office, Noida, Delhi – 3.5 Lakh sq ft
Suncity World School, Gurgaon 2.5 Lakh sq ft
Dish TV , Noida Area : 3.5 Lakh Sq. ft
Suncity Business Tower – 2.5 Lakh sq ft
Commercial Properties
THE “EPMS” Strength
Managing Profit Centers & Not Cost Centers.
Presently Managing commercial real estate of more than 10 Million sq.ft.
Mandate to manage Upcoming Commercial Properties of Sun City Projects Ltd. PAN INDIA.
Mandate Of Leasing for 12 million Sq. Ft commercial Space.
Experience of handling infrastructure larger than 0.8 million sq.ft.
Successfully executing operations on 3000 KVA Gas power generation plant since August 2005 (Brand-
JENBACHER AG , Austria).
Operation & Maintenance of 12000 Gross Tonnage of HVAC Chiller Plants.
Operation & Maintenance of 45000 Gross KVA of Power back up / DG Sets.
Maintaining Gross 1500 KLD (Kilo Ltr./Day) ST Plant from October 2006
100% client retention from the day of commencing operations.
Inherent Customer Driven Business Approach.
Continuous possible operational cost reduction for clients through inbuilt, proven operation’s
models.
EPMS Contract Model
EPMS
Cost to Cost
Fixed (Actual) Variable (Actual)
Operations Manpower CostManagement Fee
Electricity/ DG /TelephoneConsumables & Equipments
R&M
Administrative
EPMS Marketing Objectives Increasing FOOTFALLS
Supporting Retail SALES
Generating MARKETING REVENUES
KEEP TRAFFIC HIGH
BENEFITS:-• Increased sales overall. (Retail/ F&B/ Cinema)
• High traffic builds a positive image and higher valuations of marketing operations.
• Strategic tie-ups with corporate that add value.
MALL MARKETING MANTRA
SALES PROMOTION
• Theme based Mall promotion- Target customers only
• Theme based movie promotions- target cinema to ultimately add to incremental sales at retail outlets
• Exclusive shopping festival – Only if retailers are with you
• Exclusive Food festivals
• Cross promotion with catchments retailers
• The overall marketing policy is to make every event (big or small) innovative, interesting and fun experience be it in thru the décor ,publicity , merchandise, contests , promotions or advertising.
• It will automatically lead to incremental sales.
WHY EPMS ?
Uniform service delivery Multi-skilled flexible workforce to reduce operational cost without compromising on
quality of service delivery. Single window clearance for various issues (Internal/External Customers) Adaptation of best Practices of the industry. Improved Efficiency by continuous R&D Association with 100% statutory and legally compliant agencies. Our Experience in managing 23 Properties across the country. Strict adherence to Service Level Agreements (SLA’s) Value addition thru Alliance Partners as per the requirement. Public Relations. Internal Service area Synergies. Smooth transition from project team with well defined & documented procedures. Quality Assurance Reports, Customer Feedback Reports, Monthly Reports, Energy
Audits. Site specific operating manuals, Daily Incident Log, Customized Checklists &
reporting system Data capturing for MIS, Key Performance Indicators, Cost Viability. 24 x 7 Support from EPMS Corporate Team for various operational issues. Track Record of Essel group.
EPMS As a comprehensive Property Management Company catering to all Property Services through single
window.
•PRICING Competitive•PLACE PAN India•PEOPLE Experienced People from PMS Cos.•PROCESS Inline with 6 sigma•PASSION Clients & Customers Oriented.
EPMS 5 “P” MANTRA
• Handing / Taking over in presence of senior staff with defined procedures
• Quality Assurance Reports (QAR)
• Customer Feedback Reports (CFR)
• Monthly Reports (MIS)
• Monthly Energy Audits
• Site specific operating manuals (SOP’s)
• Daily Incident Log
• Data Recording
• Key Performance Indicators (KPI’s)
EPMS Support Formats
1. Deployment Register
2. Area Checklist3. HK Logbook4. Machinery
Checklist5. Grooming Checklist6. Façade Cleaning
Checklist7. Basement \Terrace
Cleaning Checklist8. Atrium / Staircase /
Exterior / Corridor Cleaning Logbook
9. Toilet Cleaning Logbook
Housekeeping Checklist
Security Checklist
1. Grooming Checklist2. Deployment
Register3. Lost / Found
Register4. Inward / Outward
Register5. Time Register6. Parking Logbook7. Footfall Logbook8. Keys Register
Technical Checklist
1. Status for Updated AMC’s
2. Daily Activity Report3. Complaint Register4. Break Down Logbook5. Temperature Logbook6. Electrical Panel
Checklist7. Diesel Logbook8. Electrical Reading
Meter Logbook9. PPM Schedule10. Stock Received
Logbook11. Stock Consumption
Logbook12. Stock in Hand13. Electrical PM Checklist14. R & M Logbook15. Water Meter Reading
Logbook
1. Daily sales Report2. Monthly Business
report3. Fixed Income Cost
Sheet4. Annual marketing
Budget5. Marketing Initiatives
report6. Area wise
benchmarking7. Inventory Checklist 8. Agreements
Documentation9. Promotions Report 10. Events & Endorsement
Reports11. Yearly Event Calendar.
Marketing Checklist
Some of the Checklists maintained at Sites
Strategic Management StructureDelivery System Maintenance Management
Performance Plan Preventive Maintenance
Develop Process improvement Plan Condition Monitoring
Restructuring Delivery Relationship Corrective Maintenance
Service Quality Measures Help Desk ( Site)
Management SystemForward Complaints/ Reports/ Orders to
appropriate Person
Health & Safety Monitor Performance
Staff Professional Development Maintain Database for all calls.
• EPMS is about Managing People & Places to achieve “Best Value for Money” by balancing between User & Business Needs to achieve
optimum organizational effectiveness.
Mall Management Queries Contact us
Web: www.epms.in
EPMS DELHI OFFICE
Essel House B-10, Lawrence RoadNew Delhi-110035Contact : 9999767288, 9999766942email: [email protected] [email protected]
MUMBAI OFFICE.
Plot No. 844/4, Shah Indl. Estate,Off. New Link Road, Opp. Laxmi Indl. Estate, Andheri (W)Mumbai – 400053Tel: 022-66755700 / 9920179580email: [email protected]
HYDERABAD OFFICE
M. Rajeshwari Complex, 3rd Floor, Canara bank Building, R.P. Road, Secunderabad,Hyderabad – 500026Tel: 040-40124444 / 9052457766email: [email protected]
COIMBATORE OFFICE.
Fun Republic MallS-7,NO-474,Near Ranga Villas Mill, Avinash Road, Near PSG Krishnammal College, Coimbatore-641004 email:[email protected]
“Our business is to better yours”