Malcolm Baldrige National Quality Award (MBNQA)Organizational Profile :Environment, Relationships, and Challenges

5. Workforce Focus5.1 Workforce Engagement5.2 Workforce Environment2. Strategic Planning2.1 Strategy development2.2 Strategy deployment

7. Results7.1 Product outcomes7.2 Customer Focused Outcomes7.3 Financial and market outcomes7.4 Workforce focused outcomes7.5 Process Efectiveness Outcomes7.6 Leadership outcomes

6. Process Management6.1 Work systems6.2 Work processess3. Customer Focus3.1 Customer engagement3.2 Voice of the customer1. Leadership1.1 Senior Leadership1.2 Governance & social responsibilities4. Measurement, Analysis, and Knowledge Management4.1 Measurement, Analysis & Implement of Organizational Performance4.2 Management of Information, Knowledge, and Information Technology